Stoltzen THALIA PTZ5-NDI 4K60 NDI HX User Manual
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Stoltzen THALIA PTZ5-NDI 4K60 NDI HX User Manual

4k ptz camera 80 fov, 60hz, sdi, ndi, hdmi, usb2.0
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THALIA PTZ5-NDI 4K60 NDI|HX
80° FOV, 60hz, SDI, NDI, HDMI, USB2.0
User manual
（V1.6）

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Summary of Contents for Stoltzen THALIA PTZ5-NDI 4K60 NDI HX

  • Page 1 THALIA PTZ5-NDI 4K60 NDI|HX 80° FOV, 60hz, SDI, NDI, HDMI, USB2.0 User manual （V1.6）...
  • Page 2 4K PTZ Camera  User Manual Preface This manual is to ensure that the user can use the product properly and avoid danger while operating. Before using this product, please read the user manual carefully and keep it properly for future reference Data acquisition: You can also visit http://www.avconfcam.com/down/320.html for product manuals and related information.
  • Page 3 4K PTZ Camera  User Manual Attention This manual introduces functions, installations and operations for this product in details. Please read this manual carefully before installation and use. Precautions: This product can only be used in the specified conditions in order to avoid any damage to the camera: 1) Do not expose the product to rain or moisture.

  • Page 4: Table Of Contents

    4K PTZ Camera  User Manual Electromagnetic fields at specific frequencies may affect the video image. This product is Class A. It may cause radio interference in household application. Appropriate measure is required. Content Quick Start ....................1 1.1 Interface ..................1 1.2 Power-on Self-Test ................
  • Page 5 4K PTZ Camera  User Manual 3.2 Remote Control ................15 3.2.1 IR Remote Contro ..............16 3.2.2 Use of remote control ............. 18 3.3 Menu Setting ................. 20 3.3.1 Main Menu ................20 3.3.2 Monocular tracking Settings ........... 21 3.3.3 System Setting ...............
  • Page 6 4K PTZ Camera  User Manual Maintenance and Troubleshooting ............62 6.1 Camera Maintenance ..............62 6.2 Troubleshooting ................62...

  • Page 7: Quick Start

    4K PTZ Camera  User Manual Quick Start 1.1 Interface Figure1-1 Interface Interface： 1、 Receiving Light 6、USB 2.0 Port 11、RS232 Input 2、Lens 7、SDI Port 12、RS232 Output 3、Fixation Hole 8、Audio In 13、RS422/RS485 Jack 4、Tripod Screw Hole 9、Rotary Dip Switch 14、DC12V Power Socket 5、HDMI Port 10、Network Jack 15、Power Switch...

  • Page 8: Video Output

    4K PTZ Camera  User Manual ⚫ Default address of the remote control is 1#. When menu restore default setting, the address of IP remote control will restore 1#. ⚫ If preset 0 is set, the camera will return to the preset 0 position after self-test 1.3 Video Output This series camera can output video through network,HDMI、SDI and USB2.0.

  • Page 9: Steps Of Wall Mount

    4K PTZ Camera  User Manual Steps of Wall Mount...

  • Page 10: Steps Of Ceiling Mount

    4K PTZ Camera  User Manual Figure1-2 Steps of Wall Mount Steps of Ceiling Mount Figure1-3 Steps of Ceiling Mount...

  • Page 11: Product Overview

    4K PTZ Camera  User Manual Product Overview 2.1 Product Overview Product Dimension Figure1-4 Product Dimension Accessory When you unpack your package, check that all the supplied accessories are included： Supplied Accessory Configuration Power adapter USB 2.0 Cable Supplied User manual Plastic pad IR Remote Control Wireless remote control...

  • Page 12: Product Feature

    4K PTZ Camera  User Manual Brackets for ceiling mount 2.2 Product Feature This is a brand new UHD 4K camera, including 3 lenses, 12X optical zoom 80.4°wide- angle lens, 25X optical zoom 59.2°wide-angle lens, and 31X optical zoom 59° wide-angle lens.

  • Page 13: Technical Specification

    4K PTZ Camera  User Manual ⚫ AI Human Detection: Built in high speed processor and advanced image processing and analysis algorithm, and real-time tracking and zone tracking modes are available. ⚫ Multiple Application: Online-education, Lecture Capture, Webcasting, Video conferencing, Tele-medicine, Unified Communication, Emergency command and control systems, etc.
  • Page 14 4K PTZ Camera  User Manual H.264：3840*2160/1920*1080/1280*720 /1024*768 /1024*576/800*600/720*576/720*480/704*576/640*480 /640*360 /352*288/320*240P30; H.265：1920*1080/1280*720 /1024*768 /1024*576/800*600/720*576/720*480/704*576/640*480 /640*360 /352*288/320*240P30; YUY2：800*448 /720*480P25; 640*360 /432*240P30 NV12：800*448P25; 640*480 /640*360 /432*240P30 Minimum 0.05Lux(F1.8, AGC ON) Illumination 3D DNR White Auto / Manual/ One Push/ Specified Temperature Balance Focus Auto/Manual/One Push Focus Exposure...
  • Page 15 4K PTZ Camera  User Manual Interface Parameter Interface Parameter HDMI、SDI、LAN(Support POE+)、USB2.0、A-IN、RS232-IN、 Video RS232-OUT、RS422（Compatible with RS 485）、Rotary DIP Interfaces switch、DC12V Power Supply、HDI 丨 HX3（optional）、Dante（ optional）、Power Switch Video LAN：H.264、H.265 Compression USB 2.0：MJPG、H.264、H.265、YUY2、NV12 Format Audio Input Double track 3.5mm linear input Audio Output HDMI、LAN、USB2.0、SDI Audio Compression...
  • Page 16 4K PTZ Camera  User Manual Consumption <12W Dante AV-H Parameter Dante AV-H Video Codec H.264 codec by SoC Video Format 1920*1080/1280*720P60/50/30/25 Video Unicast or Multicast Streaming Latency- ≤120ms at 1080p60 Codec Bandwidth 4-8Mbps at 1080p60 PTZ Parameter PTZ Parameter Pan Move -110°～+110°...

  • Page 17: Interface Introduction

    4K PTZ Camera  User Manual Weight 1.7kg Environment Indoors Accessory Parameter Accessory Supplied Power Supply, RS232 Control Cable, USB2.0 Cable, Remote Accessory Control, User Manual Optional Ceiling / Wall Mount (Extra Cost) Accessory 2.4 Interface Introduction Interface Diagram The external interfaces of this product include: HDMI interface, USB2.0 interface, SDI interface, and audio input interface, network interface, RS232 input/output, RS422/RS485 interface, DC12V power supply, interface power switch.
  • Page 18 4K PTZ Camera  User Manual Connecting method to PC or controller Device WindowsDB-9 1.DTR 1.DCD 2.DSR 2.RXD 3.TXD 3.TXD 4.GND 4.DTR 5.RXD 5.GND 6.GND 6.DSR 7.IR OUT 7.RTS 8.NC 8.CTS 9.RI Figure1-6 RS-232 Diagram 2）RS-232 Mini-DIN 8-pin Terminal Port Definition Terminal Definition Port...

  • Page 19: Rotary Dial

    4K PTZ Camera  User Manual Terminal Definition Port Data Terminal Ready Data Set Ready Transmit Data System Ground Receive Data System Ground IR OUT IR Commander Signal IR No Connection Ring Indicator 4）VISCA Networking Method Device Cascading Connection Method Device 1 Device 2 1.DTR...

  • Page 20: How To Use

    4K PTZ Camera  User Manual 0：Video Format:4K60 8：Video Format:1080P30 1：Video Format:4K50 9：Video Format:1080P25 2：Video Format:4K30 A：Video Format:720P60 3：Video Format:4K25 B：Video Format:720P50 4：Video C：Menu can be Format:1080P60 switched 5：Video D：Menu can be Format:1080P50 switched 6：Video E：Menu can be Format:1080I60 switched 7：Video F：Menu can be Format:1080I50...

  • Page 21: Remote Control

    4K PTZ Camera  User Manual If you forget your user name, password, IP address, you can manually restore the default by the remote controller key combination * # 2） SDI, HDMI Output: Connect the monitor with the corresponding video output interface. 3）...

  • Page 22: Ir Remote Contro

    4K PTZ Camera  User Manual IR Remote Contro 1. Standby Key After 3S long press, the camera will step into standby mode. Long press 3S again, the camera will self-test again and back to HOME position. (Note: If power-on mode is turned on and Preset 0 is set, and there is no operation within 12s, it will automatically point to the specified preset position.
  • Page 23 4K PTZ Camera  User Manual 9. BLC Control Key Back Light ON / OFF: Turn on or off the back light 10. Menu Setting Open or close the OSD menu Enter / exit the OSD menu or return to the previous menu. 11.

  • Page 24: Use Of Remote Control

    4K PTZ Camera  User Manual 17)【#】+【#】+【9】:Switch the video format to 1080P25 13. AI Function Short Keys 【F1】：Turn off AI Human Detection 【F2】：Turn on AI Human Detection 【F3】：Toggle between real time tracking mode and region tracking mode 【F4】：Chang tracking target on real tracking mode Use of remote control Finishing initialization, it can receive and execute the IR commands.
  • Page 25 4K PTZ Camera  User Manual Up: press Down: press Left: press Right: press Back to middle position: press“【HOME】” Press and hold the up/down/left/right key, the pan/tilt will keep running, from slow to fast, until it runs to the endpoint; the pan/tilt running stops as soon as the key is released.

  • Page 26: Menu Setting

    4K PTZ Camera  User Manual Focus (near):Press “【focus+】” key (Valid only in manual focus mode) Focus (far): Press “【focus-】”key (Valid only in manual focus mode) Auto Focus: Support Manual Focus: Support Press and hold the key, the action of focus will keep continue and stops as soon as the key is released.

  • Page 27: Monocular Tracking Settings

    4K PTZ Camera  User Manual Language：Chinese/English Setting：Enter into submenu of camera parameter Monocular tracking: Enter the camera Camera Parameter：Enter into submenu of monocular tracking submenu item camera parameter Version: Enter into submenu of version P/T/Z：Enter into submenu of PTZ parameter Restore Factory Default: Select Yes or No to restore factory default.

  • Page 28: Camera Parameter Setting

    4K PTZ Camera  User Manual SETUP ＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝ Protocol Auto Visca Address Visca Address Fix PELCO-P Address PELCO-D Address Baudrate 9600 Auto Filp PROTOCOL： VISCA/Pelco-P/Pelco- Visca Address：VISCA=1~7 Pelco-P = 1~255 D/ Auto Pelco-D =1~255 [← →]Change Value [↑↓]Select Baudrate：： Visca Address Fix：On/Off [Menu]Back 2400/4800/9600/38400/115200 Auto Filp：On/Off...
  • Page 29 4K PTZ Camera  User Manual Focus: Noise Reduction: Style： Enter into focus setting Enter into noise Default, standard, clear, bright, soft reduction 1）Exposure Move the pointer to the (EXPOSURE) in the Main Menu, click the【HOME】and enter the (EXPOSURE SET) as follow EXPOSURE ＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝...
  • Page 30 4K PTZ Camera  User Manual Move the pointer to the (COLOR) in the Main Menu, click the【HOME】and enter the (COLOR SET) as follow: COLOR ＝＝＝＝＝＝＝＝＝＝＝＝＝＝ WB Mode Auto RG Tuning BG Tuning Saturation 100% WB Mode：Auto, Manual, One Push, Saturation：...
  • Page 31 4K PTZ Camera  User Manual IMAGE ＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝ Brightness Contrast Sharpness B&W-Mode Color DZoom Close Brightness： 0~32 Contrast： 0~128 Sharpness： 0~11 B&W-Mode：Color, DZoom：ON/OFF [← →]Change Value [↑↓]Select black/white [Menu]Back 4）Focus Move the pointer to the (FOCUS) in the Menu, click the【HOME】and enter the (FOCUS) as follow.

  • Page 32: P/T/Z

    4K PTZ Camera  User Manual NOISE REDUCTION ＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝ Noise Reduction：Close、 1~11 6）Style [← →]Change Value [↑↓]Select Move the pointer to the (Style) in the Menu,click the 【Styly】(Default, standard, clear, [Menu]Back bright, soft) P/T/Z Move the pointer to the (P/T/Z) in the Main Menu, click the【HOME】and enter the (P/T/Z) as follow P/T/Z ＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝...
  • Page 33 4K PTZ Camera  User Manual VIDEO FORMAT ＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝ （HDMI） （SDI） [↑↓]Select HDMI：Enter HDMI sub-menu item [Menu]Back [Home]OK SDI：Enter the SDI submenu item 1）HDMI Move the pointer to the (Video Format) in the Menu, click the【HOME】and enter the HDMI (Video Format) as follow: VIDEO FORMAT ＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝...

  • Page 34: Version

    4K PTZ Camera  User Manual Move the pointer to the (Video Format) in the Menu, click the【HOME】and enter the SDI (Video Format) as follow VIDEO FORMAT ＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝ 1080P60 1080P59 1080P50 1080I60 1080I59 1080I50 1080P30 1080P29 1080P25 720P60 720P59 720P50 SDI：...
  • Page 35 4K PTZ Camera  User Manual RESTORE DEFAULT ＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝ Restore Default? [← →]Change Value [↑↓]Select [Menu]Back [Home]OK Restore default: Yes/No ;( after restoring default, the lcolor, style and video format won’t be restored) ⚫ If the address of former remoter is not 1 but another one from 2,3,4,the corresponding camera address will restore to 1 when all parameters or system parameters are restored.

  • Page 36: Network Connection

    4K PTZ Camera  User Manual Network connection 4.1 Connection Method Direct Connection：Direct connections via “cross-over” network cable. Connection to LAN：Connections to LAN via patch cable to LAN wall jack or LAN switch. ⚫ Please do not put the power and network cable in places where can be easily touched to prevent video quality lowered by unstable signal transmission due to poor contact of cables。...
  • Page 37 4K PTZ Camera  User Manual Figure1-8 Network segment successfully added User can also to verify network connection as steps above mentioned after the finish of camera self-check. If IP is default, open DOS command window and input 192.168.5.163, then press Enter key. It will show message as below: which means network connection is normal.

  • Page 38: Ie Login

    4K PTZ Camera  User Manual 4.2 IE Login Web Login 1）Web Login After assigning an IP address to the camera, you can reach the Web Interface by typing in the camera’s IP address into a web browser. You can log in this interface as administrator or user.

  • Page 39: Monocular Ai Tracking Function Web Page Configuration

    4K PTZ Camera  User Manual Monocular AI Tracking Function Web Page Configuration 1、After login, enter into the management interface and turn on / turn off Tracking below “Monocular Tracking” 2、On the right top is PTZ control area, in which you can set the preset region of Regional Tracking.

  • Page 40: Configuration

    4K PTZ Camera  User Manual Configuration Click Configuration to enter into the device parameters setting page. There are the following options:,audio configuration, video configuration, network configuration, internet access configuration, system configuration, detailed description see the following table Table4-1 Explanation of Camera Configuration Menu illustrate Including audio compressing format, sampling frequency, sampling...

  • Page 41: Audio Configuration

    4K PTZ Camera  User Manual System Including equipment property, system time, user management, Configuration version update, Reset, Reboot device settings etc. Audio Configuration Switch：Choose to enable the audio or not Compressing Format: Set audio compressing format and manually reboot the device after change (default PCM,AAC optional) Sampling Frequency: Set sampling frequency and manually reboot the device after change (AAC default 16000, 32000, 44100, 48000 optional,...
  • Page 42 4K PTZ Camera  User Manual Key frame interval: Set the key frame interval (primary / secondary stream default 25,primary / stream 1-150 optional. secondary stream 1-150 optional). Minimum QP of key frame interval: Set minimum QP of key frame interval(Default 10, 1- 51 optional) Stream Name: When streaming via rtsp or rtmp, user can modify stream name.
  • Page 43 4K PTZ Camera  User Manual A）Focus: Focus mode, focus area, focus sensitivity can be set. Focus Mode: set the focus mode (Default automatic, manual optional, one-push) focus area：set the focus area（Default all，upper、middle、lower optional） Focus Sensitivity: Set the focus sensitivity (default is low, high, medium optional) B）Exposure: Exposure mode, exposure compensation, backlight compensation, anti- flicker, gain limit, shutter, aperture, brightness, gain can be set.
  • Page 44 4K PTZ Camera  User Manual 、4500K、4600 K、4700 K、4800 K、4900 K、5000K、5100 K、5200 K、5300 K、 5400 K、5500K、5600 K、5700 K、5800 K、5900 K、6000K、6100 K、6200 K、6300 K 、6400 K、6500K、6600 K、6700 K、6800 K、6900 K、7000K、7100K、manual, one- push white balance optional）Note: Right click the “Correction” button when selected the One-push white balance mode.

  • Page 45: Network Configuration

    4K PTZ Camera  User Manual Display Time & Date: Yes/No Display Title: Yes/No Time, Font and Color: Default white, black, yellow, red and blue optional) Title Font Color: Default white, black, yellow, red, and blue optional) Move Character: Set the location where the time and title to display. Click “ up, down, left, right”...
  • Page 46 4K PTZ Camera  User Manual Data Port: set the data port, the device will restart automatically after changed（default 3000，0-65535 optional） Web Port：Set Web Port，the device will restart automatically after changed（default 80 ，0-65535 optional） Onvif Port：Set Onvif Port，the device will restart automatically after changed（default 2000，0-65535 optional）...
  • Page 47 4K PTZ Camera  User Manual Physical Address: Set the physical address (the parameter is read-only) Click the "Save" button, it will be valid when display "Save successful". (Note: To prevent IP conflicts when modify). 3）DNS parameters Preferred DNS Server: Set the preferred DNS server. (Default 8.8.8.8) Alternate DNS Server: Set alternate DNS server.

  • Page 48: System Configuration

    4K PTZ Camera  User Manual 5）SRT SRT Port: Set the SRT port，the device will restart automatically after changed（default 9000，0-65535 optional） SRT Password :Set SRT password SRT Password Length: Set the SRT password length (default 0, 16, 24, 32 optional) Click the "Save"...
  • Page 49 4K PTZ Camera  User Manual Date Separator：set the date separator (default '/','.','-' Optional). Time Zone：Set the time zone (default UTC+08:00, other time zones optional). Time Type：Set the time types (default 24 hours, optional 12 hours). Enable NTP：Enable/disable NTP Update Interval: Set the NTP server automatic updated time interval. Valid after setting NTP server synchronization (default one day, 2-10 days Optional).

  • Page 50: Logout

    4K PTZ Camera  User Manual ⚫ If login page by a common user’s name and password, one does not have configuration privileges but can only operate to preview, playback, logout. 4）Version Upgrade Users only read the version information above which is consistent with the menu version but can not modify.
  • Page 51 4K PTZ Camera  User Manual...

  • Page 52: Serial Port Communication Control

    4K PTZ Camera  User Manual Serial Port Communication Control In normal working state, you can control the camera through RS232C/RS485 (VISCA IN) cable. The parameter of RS232C is as below: Baud rate:2400/4800/9600/115200 /second； Start Bit：1 bit； Data Bit：8 bit； Stop Bit：1 bit；...

  • Page 53: Camera Control Command

    4K PTZ Camera  User Manual Returned when the command format is different Syntax Error z0 60 02 FF or when a command with illegal command parameters is accepted Returned when a command cannot be executed Command due to current conditions. For example, when z0 61 41 FF commands controlling the focus manually are Executable...
  • Page 54 4K PTZ Camera  User Manual Command Function Command Packet Remark Manual Focus 8x 01 04 38 03 FF One Push mode 8x 01 04 38 04 FF 8x 01 04 47 0p 0q CAM _Zoom pqrs: Zoom Position Direct 0r 0s Focus tuvw: Focus Position...
  • Page 55 4K PTZ Camera  User Manual Command Function Command Packet Remark Manual 8x 01 04 39 03 FF Manual Control mode Shutter Priority Shutter priority 8x 01 04 39 0A FF Automatic Exposure mode Iris Priority Automatic Iris priority 8x 01 04 39 0B FF Exposure mode Bright 8x 01 04 39 0D FF...
  • Page 56 4K PTZ Camera  User Manual Command Function Command Packet Remark 8x 01 04 4E 00 00 Direct pq: ExpComp Position 0p 0q FF 8x 01 04 33 02 FF Back Light CAM_Back Light Compensation 8x 01 04 33 03 FF Reset 8x 01 04 21 00 FF 8x 01 04 21 02 FF...
  • Page 57 4K PTZ Camera  User Manual Command Function Command Packet Remark 8x 01 04 3F 02 pq Recall 8x 01 04 61 02 FF CAM_LR_Re Image Flip Horizontal verse ON/OFF 8x 01 04 61 03 FF 8x 01 04 66 02 FF CAM_Picture Image Flip Vertical Flip...
  • Page 58 4K PTZ Camera  User Manual Command Function Command Packet Remark 8x 0A 01 32 0p 0q Direct HDMI to SDI 8x 01 04 A4 00 FF Flip-H 8x 01 04 A4 01 FF Single Command For CAM_Flip Video Flip Flip-V 8x 01 04 A4 02 FF Flip-HV...
  • Page 59 4K PTZ Camera  User Manual Command Function Command Packet Remark 8x 01 06 01 VV WW Upright 02 01 FF 8x 01 06 01 VV WW DownLeft 01 02 FF 8x 01 06 01 VV WW DownRight 02 02 FF 8x 01 06 01 VV WW Stop 03 03 FF...

  • Page 60: Inquiry Command

    4K PTZ Camera  User Manual Command Function Command Packet Remark 81 0A 01 32 00 00 zone tracking 02 01 FF mode Inquiry Command Command Command Packet Return Packet Remark y0 50 02 FF CAM_PowerIn 8x 09 04 00 FF y0 50 03 FF Off(Standby) CAM_ZoomPo...
  • Page 61 4K PTZ Camera  User Manual Command Command Packet Return Packet Remark y0 50 00 FF Full Auto y0 50 03 FF Manual CAM_AEMod 8x 09 04 39 FF y0 50 0A FF Shutter priority eInq y0 50 0B FF Iris priority y0 50 0D FF Bright...
  • Page 62 4K PTZ Camera  User Manual Command Command Packet Return Packet Remark CAM_Memory p: Memory number last 8x 09 04 3F FF y0 50 0p FF operated. y0 50 02 FF SYS_MenuMo 8x 09 06 06 FF deInq y0 50 03 FF y0 50 02 FF CAM_LR_Rev 8x 09 04 61 FF...
  • Page 63 4K PTZ Camera  User Manual Command Command Packet Return Packet Remark y0 50 02 FF Flip-V y0 50 03 FF Flip-HV CAM_Gamma 8x 09 04 5B FF y0 50 0p FF p: Gamma setting ab cd : vender ID ( 0220 mn pq : model ID ST ( CAM_VersionI y0 50 ab cd...

  • Page 64: Pelco-D Protocol Command List

    4K PTZ Camera  User Manual Note: In the table above, 【x】 represents the address of the device to be operated, and 【y】 is equal to 【x + 8】. 5.2 Pelco-D Protocol Command List Function Byte1 Byte2 Byte3 Byte4 Byte5 Byte6 Byte7 Tilt...

  • Page 65: Pelco-P Protocol Command List

    4K PTZ Camera  User Manual Function Byte1 Byte2 Byte3 Byte4 Byte5 Byte6 Byte7 Preset Call Preset 0xFF Address 0x00 0x07 0x00 Query Pan 0xFF Address 0x00 0x51 0x00 0x00 Position Query Pan Value Value Position 0xFF Address 0x00 0x59 High Byte Response Byte...
  • Page 66 4K PTZ Camera  User Manual Byte Byte Byte Byte Function Byte1 Byte2 Byte5 Byte6 Tilt 0xA0 Address 0x00 0x08 0xAF XOR Speed Speed Tilt Down 0xA0 Address 0x00 0x10 0xAF XOR Speed Speed Tilt Left 0xA0 Address 0x00 0x04 0xAF XOR Speed Speed...
  • Page 67 4K PTZ Camera  User Manual Query Tilt 0xA0 Address 0x00 0x53 0x00 0x00 0xAF XOR Position Query Tilt Value Value Position High 0xA0 Address 0x00 0x5B 0xAF XOR Response Byte Byte Query Zoom 0xA0 Address 0x00 0x55 0x00 0x00 0xAF XOR Position Query...
  • Page 68 4K PTZ Camera  User Manual Maintenance and Troubleshooting 6.1 Camera Maintenance 1）If the camera will not be used for a long time, please turn off the power switch. 2）Use a soft cloth or lotion-free tissue to clean the camera body. 3）Use a soft dry lint-free cloth to clean the lens.
  • Page 69 4K PTZ Camera  User Manual d、Ensure that the menu is not active. Exit the menu to regain control. If the image is being displayed on a webpage, the menu will not be visible. If no operations are performed, the menu will automatically exit after 30 seconds, and control can be regained. 5）Serial port cannot be controlled a、Check if the camera is it the standard control line for our company b、Check if the serial port device protocol, baud rate, and address match the camera...
  • Page 70 4K PTZ Camera  User Manual a、Check if the HDMI cable used by the customer supports the HDMI 2.0 protocol b、Check if the customer's TV supports HDMI 2.0. Refer to the display instructions for specific operations. Here is an example: Sony TV (model: KD-49X8300C) Using the TV remote control, press the main menu button to access the menu interface.；...
  • Page 71 4K PTZ Camera  User Manual In the "External Inputs" option, select "HDMI Signal Format". It is recommended to choose a channel ending with "ARC" to enable enhanced format.； Figure6-6 Click HDMI Signal format Figure6-6 Select enhanced format with ARC ending Finally, check if the interface channel and input selection are corre...

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