Related Manuals for Airvana Sprint Airave Access Point
Summary of Contents for Airvana Sprint Airave Access Point
- Page 1 User Guide www.sprint.com ©2010 Sprint. SPRINT and the logo are trademarks of Sprint. Other marks are the property of their respective owners. Airvana and the logo are trademarks of Airvana. 8/12/10...
- Page 2 Consejo: Para encontrar esta guía para usuarios en español, por favor visita a www.sprint.com haz clic en Support > Phones & Devices To find this user guide in Spanish, please visit and click www.sprint.com Support > Phones & Devices Important Privacy Message: Sprint’s policies often do not apply to third-party applications.
-
Page 3: Table Of Contents
Table of Contents Tip: Looking for something? If you don’t see it in the headings listed here, try the Index on page 31. Introduction........i Section 1: Getting Started. -
Page 5: Introduction
Introduction ® This User Guide introduces you to the SPRINT AIRAVE™ Access Point service and all its features. It’s divided into four sections: Getting Started (page 1) Using Your AIRAVE™ Access Point (page 13) Troubleshooting (page 19) Safety Information (page 27) Throughout this guide, you’ll find tips and techniques that help you make the most of your new device and service. -
Page 7: Section 1: Getting Started
Section 1 Getting Started... -
Page 8: Check What's In The Box
In This Section: Check What’s in the Box (page 2) Setup at a Glance (page 3) Setting up Your AIRAVE™ Access Point (page 4) Setting Up Optional Components (page 7) Configuring AIRAVE™ Access Point’s Router (page 9) Adding Your ISP User Name and Password (page 10) Check What’s in the Box Ensure that the following items are in the box: AIRAVE™... -
Page 9: Setup At A Glance
Setup at a Glance IMPORTANT: To ensure the best voice and data quality of service, always connect your External GPS Antenna (if needed) AIRAVE directly to the broadband modem. Phone (optional) Internet LAN Router (optional) Power Supply AIRAVE Broadband Connection Device... -
Page 10: Setting Up Your Airave™ Access Point
Setting up Your AIRAVE™ Access Point Disconnect the power from all devices on your network. This includes your cable or DSL modem Note: and router. Place your AIRAVE close to a window and in a central location. For best results, place the AIRAVE in an elevated location, such as the top of a bookshelf or tall cabinet. - Page 11 Connect the other end of the Ethernet cable to your AIRAVE’s yellow WAN port. to broadband modem Turn on your cable or DSL modem. AIRAVE Important: Wait a couple of minutes for the cable or DSL modem to fully initialize before continuing.
- Page 12 When is Your AIRAVE Ready for Use? After installing and turning on your AIRAVE for the first time, AIRAVE goes through an automated setup sequence. During this time, the device’s LEDs will change color. This process may take up to 2 hours. When the Broadband, GPS, and Mobile LEDs are solid green, your AIRAVE is ready for use.
-
Page 13: Setting Up Optional Components
Setting Up Optional Components PC or LAN Router Setup Connect any devices that you have, such as a PC or a LAN router, to the AIRAVE’s blue LAN ports. To ensure the best voice and data quality of Tip: service, always connect the LAN router to your AIRAVE. - Page 14 VoIP Phone Setup Connect your analog telephone to the AIRAVE’s gray phone port. (The VoIP Phone LED will light up solid green if there is a working phone service connection.) Sprint VoIP service may not be available in Note: your area when you get your AIRAVE. Please check www.sprint.com frequently for availability updates.
-
Page 15: Configuring Airave™ Access Point's Router
Configuring AIRAVE™ Access Point’s Router Your AIRAVE contains a built-in router. Usually, you can plug your AIRAVE into your broadband connection device, such as a cable modem, DSL modem or FiOS (a high-speed, fiber optic broadband Internet service), without performing any additional steps. However, you may need to configure the built-in router to work with your ISP modem or connection device. -
Page 16: Adding Your Isp User Name And Password
Adding Your ISP User Name and Password If you are using a DSL modem and your device cannot connect to the Internet, you may need to enter your Internet service provider (ISP) account user name and password so that the AIRAVE can connect to the Internet. - Page 17 Click the Setup tab on the Router status page menu bar. Click WAN Settings Ensure that Yes (PPPoE) is selected. Enter your ISP user name in the Login box (overwrite “Guest”) and your password in the Password box. Click...
- Page 18 Accept the defaults in other fields on the screen and click Apply When the Broadband LED turns solid green (stops blinking), your Internet connection is available. If the LED is not solid green, contact Customer Support as described in “Getting Help” (page 26).
-
Page 19: Section 2: Using Your Airave™ Access Point
Section 2 Using Your AIRAVE™ Access Point... -
Page 20: How The Airave™ Access Point Works
In This Section: How the AIRAVE™ Access Point Works (page 14) Using an Analog Telephone (page 17) Using the External GPS Antenna (page 18) Maintenance (page 18) How the AIRAVE™ Access Point Works The AIRAVE™ Access Point is a femtocell, a personal base station with a radio unit that is similar to a cell tower radio. - Page 21 Your Broadband Connection Speed The AIRAVE supports up to six simultaneous voice calls, data sessions, or any combination of both. “Voice calls,” as used above, refers to calls made on wireless phones. Calls made on an analog phone using Note: the optional VoIP voice service are independent of and not subject to the wireless voice call limit.
- Page 22 How Calls and Data Go Over the Internet Wireless devices Internet Internet service provider Sprint (Cable, DSL, fiber optic) network Analog Broadband AIRAVE telephone connection device...
-
Page 23: Using An Analog Telephone
Using an Analog Telephone If you are subscribed to Sprint’s VoIP (voice over the Internet protocol) phone service, you can use the Analog Telephone Adapter (ATA) component in the AIRAVE. This component converts a telephone message to a digital message and sends it over the Internet. With this service, you can plug a standard analog telephone into the gray phone port on the AIRAVE. -
Page 24: Using The External Gps Antenna
Using the External GPS Antenna Use the external GPS antenna if your AIRAVE’s internal antenna does not work (indicated by a green slow blinking GPS LED). Connect the external GPS antenna to your device’s GPS connection port. If you use the optional external GPS antenna: Place the GPS antenna horizontally on a flat surface as close to a window as possible. -
Page 25: Section 3: Troubleshooting
Section 3 Troubleshooting... -
Page 26: Troubleshooting Installation Problems
In This Section: Troubleshooting Installation Problems (page 20) LED Quick Reference (page 21) Using LEDs (page 22) FAQ (page 25) Getting Help (page 26) Troubleshooting Installation Problems During the installation, if your Broadband LED is blinking green and never changes to solid green, reversing the order of turning on the AIRAVE and your cable or DSL modem can often resolve this problem. -
Page 27: Led Quick Reference
LED Quick Reference Voicemail (if present) Blinking green: Message(s) waiting • Off: No message(s) • VoIP Phone (if present) Voicemail Voicemail Solid green: Ready • Blinking green: Accessing service • • Solid amber: Hardware problem Blinking amber: Service error • Off: No service or service disabled •... -
Page 28: Using Leds
Using LEDs Use the LEDs to troubleshoot your device. Display pattern Action to take None. There is a message for your VoIP phone. Voicemail Blinking green None. There is no message. None. Ready. VoIP Phone Solid green Wait. Accessing service. Blinking green Hardware problem. - Page 29 Display pattern Action to take None. Ready. Mobile Solid green None. Active call. Fast blinking green Wait. Your device is initializing. Blinking green Hardware problem. Call Customer Support as described in “Getting Solid amber Help” (page 26). No service. Restart the device by turning the power off and on. If this Blinking amber problem persists, call Customer Support as described in “Getting Help”...
- Page 30 Display pattern Action to take None. Connected to the Internet. Broadband Solid green Wait. Accessing Internet connection. Blinking green Wait. Software upgrade in progress. Alternating blinking green and amber Hardware problem. Call Customer Support as described in “Getting Solid amber Help”...
-
Page 31: Faq
Why does the AIRAVE™ Access Point need a GPS antenna? The AIRAVE has a GPS antenna so that it can: Synchronize properly with the rest of Sprint’s network. Determine and select the correct radio frequencies available in your area so that the AIRAVE uses the correct ones. -
Page 32: Getting Help
Getting Help If you need help with your AIRAVE, contact Sprint Customer Service. 1-866-556-7310 (for activation and technical issues) 1-888-211-4727 (for billing and other questions) -
Page 33: Section 4: Safety Information
Section 4 Safety Information... -
Page 34: General Precautions
In This Section: General Precautions (page 28) Warning of 911 Limitations (page 29) FCC Information (page 29) General Precautions Dust the AIRAVE occasionally to keep air vents clear of debris. Do not wash it. The AIRAVE has ventilation slots that work best if you don’t block them. Keep the AIRAVE at least 2 inches (5 cm) from walls and other surfaces to ensure proper air flow. -
Page 35: Warning Of 911 Limitations
Warning of 911 Limitations 911 service may be limited or not available outside Sprint’s wireless network coverage areas. Interconnected VoIP service may be limited by comparison to traditional 911 service. Such circumstances may include, but are not limited to: relocation of the equipment, broadband connection failure, loss of electrical power, delays in availability of your registered location information, and/or other technical problems. - Page 36 FCC Part 15 This device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This device generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
-
Page 37: Index
Index Numerics 911 Limitations 29 Cable Modem 5, 9 Connection Device, Broadband 3, 4, 9 Connection Speed 15 AIRAVE Analog Telephone 8, 17 Configuring the Router 9 DSL Modem 5, 9, 10 External GPS Antenna 3, 7, 18, 25 FAQ 25 Ethernet Cable 4, 5 GPS Antenna 25 External GPS Antenna 3, 7, 18, 25... - Page 38 Router 3, 7 Using 17 LEDs Transmission Speed 15 Broadband 12, 20 Troubleshooting GPS 7, 18 Installation Problems 20 Mobile 6 LEDs 22–24 Quick Reference 21 Troubleshooting 22–24 User Name 10 VoIP Phone 8 Voice Calls 15 Modems 4, 9 VoIP Telephone Service 8, 14, 17 Password 10 WAN Port 5...
Need help?
Do you have a question about the Sprint Airave Access Point and is the answer not in the manual?
Questions and answers