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Compleo eTower 200 Operating Instruction

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Operating instruction
eTower 200
Payment Terminal; SAM inter; CMS
Article Number: i00022271
Issue: 2024_05
Revision: 01

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Summary of Contents for Compleo eTower 200

  • Page 1 Operating instruction eTower 200 Payment Terminal; SAM inter; CMS Article Number: i00022271 Issue: 2024_05 Revision: 01...

  • Page 3: Table Of Contents

    Table of contents Table of contents 1 About this manual..........................Further requirements ..........................Conventions of presentation........................Abbreviations ..............................Locations and contact information......................10 2 Safety ..............................11 Warnings................................. 2.1.1 Sectional warnings ........................... 2.2 Intended use..............................12 2.3 Foreseeable misuse ............................. 12 2.4 Safety instructions for the user .........................
  • Page 4 Table of contents 5.5 Base mounted ............................... 27 5.6 Installation on concrete base........................29 5.7 Cable gland ..............................31 5.8 Installation of the charging system......................34 5.8.1 Lifting via roof attachment points ....................34 5.8.2 Lifting with a forklift......................... 35 5.8.3 Placing charging system on connection bracket ...............
  • Page 5 10 Troubleshooting information......................84 10.1 About this information..........................84 10.2 Scope of application ............................ 84 10.3 OCPP 1.6 ................................. 84 10.4 Compleo-specific............................85 11 Maintenance ............................88 11.1 Maintenance plan ............................89 11.2 Replacing the filter mat at the air inlet..................... 90 11.3 Replacing the filter mat at the air outlet ....................
  • Page 6 Table of contents 13 Annexes..............................94 13.1 Unit dimensions ............................94 13.2 Data sheets for V-steel frame clamps ...................... 95 13.2.1 V-steel frame clamps........................96 13.3 Commissioning and test reports........................ 100 13.3.1 DC-Prüfprotokoll_V1.9........................101 13.4 Declarations of conformity ......................... 106 13.4.1 i00022104_Vereinfachte DoC_rev02_EUSp................

  • Page 7: About This Manual

    1.1 Further requirements A warranty with regard to function and safety is only given if this manual is observed. Compleo Charging Solutions AG is not liable for personal injury or damage to property caused by failure to observe the operating instructions.

  • Page 8: Conventions Of Presentation

    About this manual INFORMATION Validity of standards and regulations All standards, regulations, inspection intervals and the like mentioned in this document are valid in Germany. If a system is set up in another country, equivalent documents with a national reference must be used. 1.2 Conventions of presentation For easy and quick understanding, different information in this manual is presented or highlighted as follows:...

  • Page 9: Abbreviations

    About this manual 1.3 Abbreviations Abbreviation Explanation Alternating Current Floor mounting on prefabricated base or load-bearing ground Combined Charging System Abbreviation for plug designation: CHAdeMO Charge Point Operator Direct Current electronic domestic meter Billing in compliance with calibration law Electromagnetic Compatibility fleet Charging station with busbar system Domestic junction box...

  • Page 10: Locations And Contact Information

    About this manual 1.4 Locations and contact information Compleo Charging Solutions GmbH & Co. KG +49 231 53492370 Ezzestraße 8 info@compleo-cs.com 44379 Dortmund, Germany compleo-charging.com Compleo Charging Solutions UK Ltd. +44 1235 355189 The Lambourn, Wyndyke Furlong hello.uk@compleo-cs.com Abingdon, OX14 1UJ, United Kingdom compleocharging.co.uk...

  • Page 11: Safety

    Safety 2 Safety To ensure operational safety of the charging equipment and to avoid serious injuries caused by flashovers or short circuits, the following information and safety instructions for operating the unit must be observed. Repair work on the unit must only be carried out by authorised specialist personnel. The housing of the unit may only be opened by persons who have been properly instructed.

  • Page 12: Intended Use

    Safety WARNING Type and source of the danger Possible consequences if the danger is ignored. Measures to avoid the danger. 2.2 Intended use The charging system is intended exclusively for charging electric vehicles. The charging system is suitable for public and semi-public areas and can be used indoors and outdoors.

  • Page 13: Personnel Qualification

    2.6 Dangers and residual risks NOTICE Compleo charging systems as a whole do not contain SVHCs (Substances of Very High Concern) in a concentration of more than 0.1 % (w/w), related to the individual charging station. However, individual components may contain SVHCs in concentrations > 0.1 % (w/w).

  • Page 14: Incorrect Handling

    Safety 2.6.2 Incorrect handling – Pulling on the charging cable can lead to cable breakage and damage. Only pull the charging cable out of the socket directly at the plug. – The use of extension cables is not permitted. To avoid the risk of electric shock or cable fire, only one charging cable may be used at a time to connect the electric vehicle and charging system.

  • Page 15: Product Description

    Product description 3 Product description The charging system described below eTower200 SAM PT, mounted on solid ground or base, is designed for charging electric vehicles indoors and outdoors. Instructions, states and messages are indicated by means of status LEDs and/or displays. The charging system has two charging points where parallel charging is possible.
  • Page 16 Product description Switching matrix Air outlet Antennas Roof Cabinet door Controller Parking positions for charging plugs Memory and display module (SAM) Air inlet filter box (10) Fuses (11) Service socket (12) Main fan (13) Main switch (14) LE modules (7 units) (15) Cabinet i00022271 | 01...

  • Page 17: Series Label

    Product description 3.3 Series label A series label is attached to each charging point on the charging system. The following figure shows an example of the arrangement of information on a serial label: The serial label can be used to identify the following information: Company name Article number Serial number...

  • Page 18: Technical Specifications

    2 x 120 mm² Customised performance Compression cable lug according to specifications INFORMATION Compleo recommends the use of copper cable for the mains connection. When using aluminium ladders, the manufacturer's specifications must be observed. See chapter 13.2 Data sheets for V-steel frame clamps, page 95. Ethernet RJ45 socket Min.

  • Page 19: Electrical Characteristics

    Product description 3.4.3 Electrical characteristics Mains voltage 400 V/ 3~ Max. rated current 342 A/ 3~ Network form Protection class Overvoltage category Mains frequency 50 Hz Charging voltage 200 - 920 V Max. charging current 500 A Max. charging capacity/ 200 kW charging point Rated short-time withstand...

  • Page 20: Mechanical Data

    Product description 3.4.6 Mechanical data Dimensions (H x W x D) 2000 x 1200 x 450 mm Max. weight 750 kg Housing Steel Housing closure Pivoted lever mechanism for locking cylinder Impact resistance level IK10 Protection type IP54 Degree of contamination Type/mounting Ground or base mounting 3.4.7 Communication interfaces...

  • Page 21: Legal Regulations

    Product description 3.4.8 Legal regulations 2014/53/EU (Radio Equipment Directive) 2011/65/EU (RoHS Directive) 2001/95/EG (Directive on General Product Safety) 2012/19/EU (WEEE Directive) (EU) 2019/1021 (EU-POP Ordinance) (EU) 1907/2006 (REACH Regulation) SVHC EU no. CAS no. Lead (Pb) 231-100-4 7439-92-1 4.4' isopropylidendiphenol (bisphenol A; BPA) 201-245-8 80-05-7 Lead(II) oxide (PbO)

  • Page 22: Transport, Packaging And Storage

    Transport, packaging and storage 4 Transport, packaging and storage 4.1 Transport Inspection Depending on the type and scope of the product, it is delivered either upright or horizontally in appropriate transport and protective packaging. Air-cushioned protective films and/or cardboard packaging are used. These materials can also be used as underlay during subsequent assembly.

  • Page 23: Transport

    Transport, packaging and storage 4.3 Transport The charging system can be transported with lifting gear or a forklift. (see chapter 5.8 Installation of the charging system, page 34). INFORMATION Transport with lifting gear is strongly recommended. WARNING Suspended loads Falling loads can cause serious injury or death. Never step under suspended loads.

  • Page 24: Installation

    Installation 5 Installation 5.1 Installation work The assembly and installation work requires specific technical qualifications and expertise. There is a danger to life for persons who carry out work for which they have neither been qualified nor instructed. The work may only be carried out by persons who are familiar with it, have been informed about dangers and have the necessary qualifications.

  • Page 25: Notes On Electrical Installation

    Installation INFORMATION The use of specific installation materials for the charging system may be necessary depending on the condition of the ground or special local conditions. The necessity must be considered individually at each location. The following description of installation with specific installation material is exemplary. Local conditions are not dealt with in detail.
  • Page 26 Installation – The substrate must have sufficient strength and load-bearing capacity to withstand the mechanical loads. – Provide sufficient space to maintain the minimum distances: – 3 cm from the back of the charging system to other objects; on a concrete base in the case of a mechanical installation –...

  • Page 27: Base Mounted

    Installation 5.5 Base mounted Installation sequence 1. Select a suitable location. 2. Check parts and installation material for completeness. 3. Check the substrate. 4. Drill mounting holes. 5. Place connection bracket. 6. Guide the supply cable through the connection plate and fix it in place. 7.
  • Page 28 Installation Carrying out installation 1. Mark boreholes. The connection bracket can be used as a template. The marking must point to the front. 2. Drill boreholes according to instructions. 3. Safeguard opening for the connection cables. 4. Screw the connection bracket to the concrete base with M12x60 mm screws (min.

  • Page 29: Installation On Concrete Base

    Installation 5.6 Installation on concrete base Installation sequence 1. Select a suitable location. 2. Check parts and installation material for completeness. 3. Dig the excavation pit. 4. Check the substrate. 5. Route the power supply cable. 6. Compact and level the ground. 7.
  • Page 30 5. Fill the last 300 mm inside the concrete base with concrete base filling material. ð ½ sack of filling material (Compleo) ð The use of the filling material is mandatory as it reduces the penetration of moisture into the charging system from the ground.

  • Page 31: Cable Gland

    Installation 5.7 Cable gland DANGER Danger due to electric current Damage to the insulation can expose live parts. Touching these parts will cause an electric shock resulting in serious injury or death. The outer cable insulation must be kept up to 5 cm above the clamps. 1.
  • Page 32 Installation 9. Attach the connection template (5) to the protective cover and bend the cables that still need to be shortened forwards. 10. Lower the connection template until the lateral ball thrust pieces (6) snap into place on the protective cover. 11.
  • Page 33 Installation 13. Strip approx. 35 mm of the insulation from the cables. The insulation can be marked through the window on the back of the template. 14. Remove the connection template again. 15. Place the metal protective cover on the protective hood and screw tight with the 4 countersunk screws (4 x M8;...

  • Page 34: Installation Of The Charging System

    Installation 5.8 Installation of the charging system The charging system is lifted over the protective cover and then lowered. This can be achieved with the help of a forklift or lifting gear. WARNING Suspended loads Falling loads can cause serious injury or death. Never step under suspended loads.

  • Page 35: Lifting With A Forklift

    Installation 5.8.2 Lifting with a forklift Lift the charging station using a forklift in the openings provided on the base or using a crane on the roof. 1. Remove the lamellar plugs from the forklift openings on the unit base. The forklift openings must be closed again with the lamellar plugs after transport.

  • Page 36: Folding Out The Ventilation And Removing The Protective Cover

    Installation 5.9 Folding out the ventilation and removing the protective cover 1. Loosen both screws (1) on the ventilation until the fan can be moved. Attention: Do not remove the screws completely! 2. Pull the ventilation forward and fold it out.

  • Page 37: Connecting The Supply Cable

    Installation 5.10 Connecting the supply cable 1. Connect the connection cable to the busbars using the enclosed V- terminals or double V-terminals as shown in the adjacent illustration (M10 external hexagon, SW17, M = 35 Nm). 2. The conductor cross-section must be selected taking into account the maximum charging capacity and the length and installation method of the...

  • Page 38: Equipotential Bonding

    Installation 5.11 Equipotential bonding The necessary equipotential bonding is carried out via the permanently mounted equipotential bonding rail in the housing. 1. Select the conductor cross-section of the cable taking into account the maximum length and installation type. ð Round wire V4A: max 10 mm², or ð...

  • Page 39: Data Connection Via Rj45 Plug

    Installation 5.12 Data connection via RJ45 plug The charging system is connected to an existing network via an internally installed switch using an RJ45 plug. 1. Remove the contact protection of the MCB (1). 2. Insert the network cable with RJ45 plug into the slot (2).

  • Page 40: Cable Management System

    Installation 5.13 Cable management system Installation material and tools – Ratchet box – Socket external Torx T25 – Hexagon socket 8 mm – Open-end wrench SW 19 – Torque wrench 5.13.1 Preparing for installation 1. Loosen the front screws of the roof fastening (see also chapter 11.3 Replacing the filter mat at the air outlet, page 90).

  • Page 41: Mounting The Kms

    Installation 9. Loosen the screw connection of the cross strut and remove the cross strut. 5.13.2 Mounting the KMS 1. Place the left console on the left side of the roof and align it until the fastening threads match the screw holes. 2.
  • Page 42 Installation 4. Fit the cross strut between the brackets, align according to the hole pattern and tighten with the corresponding screws. For extended pass play, unscrew the bracket screws one turn. 5. Tighten the brackets to the specified tightening torque (M = 86 Nm). i00022271 | 01 2024_05...

  • Page 43: Position The Antennas

    Installation 5.13.3 Position the antennas 1. Mount the Puck antennas at the designated points on the KMS and fix them with slotted washers and nuts. 2. Close the covers of the brackets again and tighten them with the corresponding screws. 2024_05 i00022271 | 01...

  • Page 44: Mounting The Charging Cable Shell

    Installation 5.13.4 Mounting the charging cable shell 1. Attach the marking to the charging cable at a distance of 3125 mm from the charging plug using an adhesive strip. 2. Position the cable shells (1) around the charging cable (3) so that the side (3) facing the charging plug is in contact with the marking on the charging cable.

  • Page 45: Start-Up

    Start-up 6 Start-up DANGER Danger due to electric current Damage to the charging systems or components may expose live parts. Touching live parts will result in electric shock with serious injury or death. Only operate the charging system when it is undamaged. In the event of damage, immediately disconnect the charging system from the power supply at the circuit breaker and take suitable safety measures to prevent it from being switched on again.

  • Page 46: System Start-Up

    Start-up 6.1 System start-up After the charging system has been correctly installed, the system can be started. 1. Switch on the power supply. 2. Switch on the line and residual current circuit breaker. ð The system starts up. The duration of the system start-up may vary depending on the type of charging system, configuration and product characteristics.

  • Page 47: Ducto Web Interface

    7 DUCTO web interface 7.1 Configuration of the charging system with DUCTO DUCTO refers to the software used to manage Compleo charging systems using an end device. Various parameters of the charging system can be set via the configuration interface.

  • Page 48: Calling Up The Configuration Interface

    DUCTO web interface 4. Open Properties of <...(TCP/IPv4)>. 5. Enter the IP address from the range 192.168.1.xxx. ð The charging system is displayed as a network connection. Note: The IP 192.168.1.100 is assigned for the charging system and must not be used for the configuration of the end device or the computer.

  • Page 49: Login

    DUCTO web interface The start page shows information about the status of the charging interfaces. 7.4 Login 1. Click <Login> in the the left menu ribbon. ð The Login window is displayed. 7.4.1 Selecting the language 1. Click on the language selection arrow on the right-hand side of the header.

  • Page 50: Operator Login

    DUCTO web interface 7.4.2 Operator login After logging in as an operator, the user can set various parameters. Settings that require the knowledge of a qualified electrician are not available. 1. Enter password. 2. Click <Login>. ð The user is registered as the operator. ð...

  • Page 51: Logging In As Qualified Electrician

    DUCTO web interface 7.4.3 Logging in as qualified electrician 1. Enter password. 2. Tick the check box <Log in as qualified electrician> 3. Click <Login>. 4. Click <Confirm> to confirm qualification. ð The user is registered as an electrician. ð The configuration interface is displayed.

  • Page 52: Dashboard

    The dashboard is the default start setting for DUCTO. It shows a complete overview of the charging state of a charging system addressed. The figure below shows the charging state of the Compleo example system. 7.7 Settings After logging in, the associated categories are listed in the simplified view in the "Settings"...
  • Page 53 DUCTO web interface 1. Click on the <Simplified view> button. ð The view changes to "Classic view". 2. Click on the <Classic view> button. ð The view switches back to "Simplified view". 2024_05 i00022271 | 01...

  • Page 54: Parameter Selection

    DUCTO web interface 7.7.1 Parameter selection The settings are organised into various folders of related parameters. Depending on the user's authorisation level, these are only displayed or can be changed. A distinction is made between the following types of parameters: –...

  • Page 55: Changing Parameters

    DUCTO web interface 7.7.2 Changing parameters If a writeable parameter is changed, a "Changed" marking appears to provide an overview. Changes can be confirmed immediately or collectively after all changes have been finalised. – If a selected setting is incorrect or not standardised, a yellow warning box appears.

  • Page 56: Network

    DUCTO web interface The large number of current values is necessary to show the limits specified by the charging station or to define the limits of the connection, which as a rule only the manufacturer or the qualified electrician knows or is authorised to set. In addition, non-electricians or operators have the option of throttling the charging station as a whole or individual charging points.
  • Page 57 DUCTO web interface 7.7.5.1 Backend communication via SIM card of this charging station The modem must be activated for backend communication via the SIM card. 1. Select the "Activate modem" check box by clicking on it. 2. Enter access point name. 3.
  • Page 58 DUCTO web interface 7.7.5.4 Preparing backend communication via LAN INFORMATION A router with an Internet connection or a charging station with a SIM card is required for backend communication via LAN. 7.7.5.4.1 Specifying your own IP address 1. Enter an IP address that is unique in the LAN.
  • Page 59 DUCTO web interface 7.7.5.5 Accessing Ducto remotely Ducto can also be accessed from outside the local network under certain conditions. 7.7.5.5.1 Accessing Ducto via VPN The charging station can be accessed via VPN if it is integrated into a local network with Internet access.

  • Page 60: Backend

    DUCTO web interface 7.7.6 Backend This chapter concerns entering the parameters for a backend connection. The prerequisite for this is an existing network connection (see Chapter 7.7.5 Network, page 56). INFORMATION The AuthorisationKey is required when using a wss URL. This is generally used when connecting to the backend via LAN.

  • Page 61: Offline Operation

    DUCTO web interface 7.7.8 Offline operation This folder determines whether charging is to take place with or without authorisation. INFORMATION This folder is only visible if the operating mode under backend is set to "Offline". Charging without authorisation (charge for free) 1.

  • Page 62: Charge Management

    DUCTO web interface ð The charging process is authorised via the optionally assigned standard ID, otherwise a time stamp is used. 7.7.9 Charge management NOTICE All charging stations must be in the same IP address range (octet) (see Chapter 7.7.5 Network, page 56) INFORMATION Tip: For a better overview and to make work easier, it is advisable to open each charging station in a separate tab of the browser in order to add these stations to a charging point group in...
  • Page 63 DUCTO web interface 6. Click on "Add element" in the "Responder" section below. ð A consecutive number starting with 0 and an empty text field "SSH-Key X" appear. 7. Change tab to designated responder. 8. Click "Settings -> Charge management". ð...

  • Page 64: Charging Data

    Compleo has compatible energy management systems in its programme. If you want to integrate the charging station into your own energy management, we can provide you with our register specification.

  • Page 65: Exporting Charging Data

    DUCTO web interface 7.8.1 Exporting charging data 1. Filter and select charging data as required. 2. Select export destination and file name. 3. Click the "Export" button. ð File with charging data is created in CSV format. 7.9 RFID list RFID units can be displayed, created, grouped and filtered via the "RFID list"...

  • Page 66: Groups

    DUCTO web interface 2. Enter the name of the RFID unit in the free text field. 3. Enter the idTag of the RFID unit in the free text field. 4. Specify validity period. 5. Activate/deactivate entry as required. Optional: Set up as a teach-in card After activating this function, teach-in mode can be started without Ducto by presenting the teach-in card.

  • Page 67: Save

    DUCTO web interface 7.10.1 Save 1. Click the "Save" button in the centre column. ð The "Save" detail menu opens in the right-hand column. 2. Assign an optional password and click the "Save" button. ð Configuration file is generated and saved in the download directory of the connected computer.

  • Page 68: Restore

    DUCTO web interface 7.10.2 Restore 1. Click the "Restore" button in the centre column. ð The "Restore" detail menu opens in the right-hand column. 2. Select the desired configuration file. 3. Enter optional password. 4. Confirm with the "Tick" button. ð...

  • Page 69: Resetting To Factory Settings

    Ducto. 7.11 Firmware update Firmware updates are issued as an automatic roll-out with an existing backend connection. Firmware updates are also available in the Compleo Partner Portal or on request from your Compleo contact person. 7.11.1 Performing a firmware update 1.

  • Page 70: Reading Out Log Data

    ð Log data file is generated and saved in the download directory of the connected computer. 3. Send log data file including any detailed error description to helpdesk@compleo- cs.com. ð Compleo Helpdesk creates a service ticket and contacts the sender.

  • Page 71: Parameter List

    DUCTO web interface Compleo recommends changing the initial password for security reasons. INFORMATION If you forget the password, please send an e-mail to helpdesk@ compleo-cs.com with the serial number of the charging station. 7.14 Parameter list The list of all parameters including description, default value and access right is documented separately together with the OCPP GetConfiguration.

  • Page 72: Troubleshooting Information

    DUCTO web interface INFORMATION Compleo recommends a restart as an early troubleshooting measure if the charging station is in a fault state that is difficult to identify. 7.16 Troubleshooting information The following list describes error patterns that are primarily based on a faulty configuration.

  • Page 73: Operation

    Operation 8 Operation This chapter explains the general use of the charging system. The charging processes at the charging systems can be started and stopped by different authorisation methods. Depending on the charging system and product scope, the following forms of operation and authorisation are possible: "Charge for free"...

  • Page 74: Charging Process

    Operation 8.1 Charging process The eTower 200 charging system has two DC charging interfaces. Two parallel charging processes are possible at the DC charging interfaces. During a charging process, the plug is locked in the vehicle. If a ventilation function is requested from the vehicle, the charging system interrupts the charging process.

  • Page 75: Meaning Of The Status Led Colours

    Operation 8.1.2 Meaning of the status LED colours The following charging state display explains the colour states and the possible colour changes of a charging system with status LEDs: LEDs indicator lights LED: – The charging system is in standby mode. "Off"...

  • Page 76: Authorisation Options

    Operation 8.1.4 Authorisation options The following means of authorisation/payment are available: – Contactless, payment without registration: Debit card, credit card – Payment with charging contract: RFID card – Payment on website without registration: Google Pay, ApplePay INFORMATION Depending on the configuration and equipment, it is possible that not all of the listed authorisation/payment methods are available.
  • Page 77 Operation 8.1.4.1 Authorisation Contactless without registration/with charging contract 1. Hold the means of payment in front of the display of the credit card terminal. ð The display of the credit card terminal and the upper display (information display) show the successful authorisation.
  • Page 78 Operation INFORMATION The tariff conditions shown do not apply to charging contracts. i00022271 | 01 2024_05...

  • Page 79: Connecting The Charging Cable

    Operation 8.1.5 Connecting the charging cable Before plugging in the charging cables, check that the status LED of the charging point is green. 1. Plug in the charging cable in the socket of the vehicle. ð Charging process is started. 2024_05 i00022271 | 01...

  • Page 80: Starting The Charging Process

    Operation 8.1.6 Starting the charging process The charging process starts automatically after the existing authorisation method has been successfully carried out and the charging system and vehicle have been connected to the charging cable. During charging, the plug is locked in the charging system and in the vehicle. –...

  • Page 81: Ending The Charging Process

    Operation 8.1.7 Ending the charging process The charging process stops automatically after the existing authorisation method has been successfully executed again. Contactless without registration/with charging contract 1. Hold the means of payment in front of the display of the credit card terminal. Payment on website without registration 1.
  • Page 82 Operation 2. Pull out the charging cable from the socket of the vehicle. ð Charging is finished. i00022271 | 01 2024_05...

  • Page 83: Malfunctions

    Malfunctions 9 Malfunctions 9.1 Internal errors – If the display shows "Internal error", the charging station must be disconnected from the mains. 9.2 Residual current circuit breaker (RCCB) In the event of a residual current, the residual current circuit breaker trips. To switch on again, proceed as follows: 1.

  • Page 84: Troubleshooting Information

    Troubleshooting information 10 Troubleshooting information Charging systems equipped with a display show an error code on the display in the event of an error. If several errors occur at the same time or in combination, the respective error codes are shown one after the other on the display.

  • Page 85: Compleo-Specific

    Troubleshooting information 10.4 Compleo-specific Designation Abbreviat Error clearance information IsolationWarning Insulation problems have occurred before or during a charging process. Requires inspection by qualified electrician. IsolationError Insulation problems have occurred before or during a charging process. Requires inspection by qualified electrician.
  • Page 86 Troubleshooting information Designation Abbreviat Error clearance information samNoTouchControllerComm 7 The connection to the SAM buttons is faulty. Requires inspection by qualified electrician. If this condition is permanent, SAM must be replaced by a qualified electrician. samNotInitialized SAM initialisation failed. If this condition is permanent, SAM must be replaced by a qualified electrician.
  • Page 87 Troubleshooting information Designation Abbreviat Error clearance information LPCTemperatureSensorError n The charge point controller reports a temperature sensor error. Requires exchange by qualified electrician. CurrentSensorFailure The charge point controller reports current sensor failure. Requires inspection by qualified electrician. PolarityProtectionError The charge point controller reports that the phases are connected with reversed polarity.

  • Page 88: Maintenance

    Maintenance 11 Maintenance Careful and regular maintenance ensures that the functional condition of the charging system is maintained. Only a regularly checked and maintained charging system is able to guarantee maximum availability and reliable charging processes. The maintenance intervals depend on the prevailing operating conditions, such as the frequency of use and environmental influences such as the degree of contamination.

  • Page 89: Maintenance Plan

    Maintenance 11.1 Maintenance plan Interval Component/location Maintenance work Every 6 Residual current circuit breaker Check with test button. months Surge arrester Visual inspection. Yearly Location Visual inspection, e.g. for distances to objects (bushes, electrical installations ,etc.), attachment. Electrical components Visual inspection, e.g. cables, lines, screw connections, plugs, RCD, MCB, display, LED, display, surge protection.

  • Page 90: Replacing The Filter Mat At The Air Inlet

    Maintenance 11.2 Replacing the filter mat at the air inlet 1. Loosen the 5 nuts (1) of the filter box. 2. Remove the filter box (2). Make sure that no connections are damaged. 3. Replace filter mat (3). 4. Replace the filter box and tighten with nuts. 11.3 Replacing the filter mat at the air outlet 1.

  • Page 91: Cleaning

    Maintenance 5. Replace the filter clamping plate, tilt the roof back and screw tight. 11.4 Cleaning The components inside the charging system need to be cleaned according to the assessment of an expert but this is not always necessary. Any necessary cleaning of the interior must only be carried out after consultation with the operator of the charging system.

  • Page 92: Decommissioning, Dismantling And Disposal

    Decommissioning, dismantling and disposal 12 Decommissioning, dismantling and disposal The decommissioning and dismantling of the charging system may only be carried out by a qualified electrician. The national legal requirements and regulations must be observed. DANGER Danger due to electric current Touching live parts will result in electric shock with serious injury or death.
  • Page 93 Decommissioning, dismantling and disposal Disposal instructions The symbol with the crossed-out dustbin indicates that this electrical or electronic appliance must not be disposed of with household waste at the end of its service life. To return the product, contact the manufacturer or dealer.

  • Page 94: Annexes

    Annexes 13 Annexes 13.1 Unit dimensions eTower200 dimensions Concrete base dimensions Opening angle of the door i00022271 | 01 2024_05...

  • Page 95: Data Sheets For V-Steel Frame Clamps

    Annexes 13.2 Data sheets for V-steel frame clamps – V-steel frame clamp KM2G-F V90-120 – V-steel frame double clamp KV2HG/2/W30 See also 2 V-steel frame clamps [} 96] 2024_05 i00022271 | 01...
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  • Page 100: Commissioning And Test Reports

    Annexes 13.3 Commissioning and test reports See also 2 DC-Prüfprotokoll_V1.9 [} 101] i00022271 | 01 2024_05...
  • Page 101 Local earthing available ☐yes ☐no Lightning protection concept recognisable Point out the necessity to the ☐yes ☐no at the site operator! Compleo Charging Solutions GmbH & Co. KG Version: 1.9 Ezzestraße 8; 44379 Dortmund Issue: 04.09.2023 Page 1 / 5...
  • Page 102 Charging cable CHAdeMO ☐ ☐ and measures must be checked) Charging socket AC ☐ ☐ Ram protection ☐ ☐ (if available) Compleo Charging Solutions GmbH & Co. KG Version: 1.9 Ezzestraße 8; 44379 Dortmund Issue: 04.09.2023 Page 2 / 5...
  • Page 103 L2-PE is generally not required. ☐OK ☐NOK I∆N= rated differential current in A of the RCD L3-PE ☐OK ☐NOK Compleo Charging Solutions GmbH & Co. KG Version: 1.9 Ezzestraße 8; 44379 Dortmund Issue: 04.09.2023 Page 3 / 5...
  • Page 104 Check with separate resistance bridge 6 Additional work Description Completed Comments completed Filter mat cleaning ☐ ☐ Filter mat replacement ☐ ☐ Compleo Charging Solutions GmbH & Co. KG Version: 1.9 Ezzestraße 8; 44379 Dortmund Issue: 04.09.2023 Page 4 / 5...
  • Page 105 Inspection tag attached ☐ ☐ Comments: Next test date on: Place, date: Tester: First and last name in block capitals Signature: Compleo Charging Solutions GmbH & Co. KG Version: 1.9 Ezzestraße 8; 44379 Dortmund Issue: 04.09.2023 Page 5 / 5...

  • Page 106: Declarations Of Conformity

    Annexes 13.4 Declarations of conformity See also 2 i00022104_Vereinfachte DoC_rev02_EUSp [} 107] i00022271 | 01 2024_05...
  • Page 107 VEREINFACHTE EU‐KONFORMITÄTSERKLÄRUNG (DE)  Hiermit erklärt Compleo Charging Solutions GmbH & Co. KG, dass der Funkanlagentyp SOLO; DUO;  DUO ims, Cito 500, eTower, eBox der Richtlinie 2014/53/EU entspricht.  Der vollständige Text der EU‐Konformitätserklärung ist unter der folgenden Internetadresse  verfügbar: https://www.compleo‐charging.com/produkte/document‐center    SIMPLIFIED EU DECLARATION OF CONFORMITY (EN)  Hereby, Compleo Charging Solutions GmbH & Co. KG declares that the radio equipment type SOLO;  DUO; DUO ims, Cito 500, eTower, eBox is in compliance with Directive 2014/53/EU.  The full text of the EU declaration of conformity is available at the following internet address:  https://www.compleo‐charging.com/produkte/document‐center    DECLARATION UE DE CONFORMITE SIMPLIFIEE (FR)  Le soussigné, Compleo Charging Solutions GmbH & Co. KG, déclare que l'équipement radioélectrique  du type SOLO; DUO; DUO ims, Cito 500, eTower, eBox est conforme à la directive 2014/53/UE.  Le texte complet de la déclaration UE de conformité est disponible à l'adresse internet suivante:  https://www.compleo‐charging.com/produkte/document‐center    DICHIARAZIONE DI CONFORMITÀ UE SEMPLIFICATA (IT)  Il fabbricante, Compleo Charging Solutions GmbH & Co. KG, dichiara che il tipo di apparecchiatura  radio SOLO; DUO; DUO ims, Cito 500, eTower, eBox è conforme alla direttiva 2014/53/UE.  Il testo completo della dichiarazione di conformità UE è disponibile al seguente indirizzo Internet:  https://www.compleo‐charging.com/produkte/document‐center    VEREENVOUDIGDE EU‐CONFORMITEITSVERKLARING (NL)  Hierbij verklaar ik, Compleo Charging Solutions GmbH & Co. KG, dat het type radioapparatuur SOLO;  DUO; DUO ims, Cito 500, eTower, eBox conform is met Richtlijn 2014/53/EU.   De volledige tekst van de EU‐conformiteitsverklaring kan worden geraadpleegd op het volgende  internetadres: https://www.compleo‐charging.com/produkte/document‐center    FORENKLET EU‐OVERENSSTEMMELSESERKLÆRING (DA)  Hermed erklærer Compleo Charging Solutions GmbH & Co. KG , at radioudstyrstypen SOLO; DUO;  DUO ims, Cito 500, eTower, eBox er i overensstemmelse med direktiv 2014/53/EU.   EU‐overensstemmelseserklæringens fulde tekst kan findes på følgende internetadresse:  https://www.compleo‐charging.com/produkte/document‐center  2024-05-16 EU-i00022104 | rev02...
  • Page 108 YKSINKERTAISTETTU EU‐VAATIMUSTENMUKAISUUSVAKUUTUS (FI)  Compleo Charging Solutions GmbH & Co. KG vakuuttaa, että radiolaitetyyppi SOLO; DUO; DUO ims,  Cito 500, eTower, eBox on direktiivin 2014/53/EU mukainen.   EU‐vaatimustenmukaisuusvakuutuksen täysimittainen teksti on saatavilla seuraavassa  internetosoitteessa: https://www.compleo‐charging.com/produkte/document‐center    FÖRENKLAD EU‐FÖRSÄKRAN OM ÖVERENSSTÄMMELSE (SV)  Härmed försäkrar Compleo Charging Solutions GmbH & Co. KG att denna typ av radioutrustning  SOLO; DUO; DUO ims, Cito 500, eTower, eBox överensstämmer med direktiv 2014/53/EU.  Den fullständiga texten till EU‐försäkran om överensstämmelse finns på följande webbadress:  https://www.compleo‐charging.com/produkte/document‐center  2024-05-16 EU-i00022104 | rev02...

  • Page 109: Memory And Display Module Sam

    Annexes 13.5 Memory and display module SAM See also 2 BA SAM_Inter_Rev06_DE [} 110] 2024_05 i00022271 | 01...
  • Page 110 Operating instruction SAM International SW2.0.2 Article Number: SAM inter Issue: 2024_05 Revision: 06...
  • Page 112 Table of contents Table of contents 1 About this manual..........................Conventions of presentation........................Abbreviations ..............................Locations and contact information......................2 Safety ..............................Warnings................................. 2.1.1 Sectional warnings ........................... 2.2 Personnel qualification..........................2.3 Dangers and residual risks .......................... 10 2.4 Electrical voltage ............................10 3 Notes on the following chapters......................
  • Page 113 Table of contents 6.2 On-site query (secured under calibration law) ..................33 7 Technical data for measuring capsule....................37 8 Installation of the SAM ........................38 Connections ..............................38 8.2 Connection of SAM and meter........................38 9 Displaying the billing system ....................... 39 Billing with payment (with tariff).........................

  • Page 114: About This Manual

    Illustrations are for basic understanding and may differ from the actual design of the charging system. Additional information on the product: https://www.compleo-charging.com/produkte/ document-center. 1.1 Conventions of presentation For easy and quick understanding, different information in this manual is presented or highlighted as follows: –...

  • Page 115: Abbreviations

    About this manual 1.2 Abbreviations Abbreviation Explanation Alternating Current Floor mounting on prefabricated base or load-bearing ground Combined Charging System Abbreviation for plug designation: CHAdeMO Charge Point Operator Direct Current electronic domestic meter Billing in compliance with calibration law Electromagnetic Compatibility fleet Charging station with busbar system Domestic junction box...

  • Page 116: Locations And Contact Information

    About this manual 1.3 Locations and contact information Compleo Charging Solutions GmbH & Co. KG +49 231 53492370 Ezzestraße 8 info@compleo-cs.com 44379 Dortmund, Germany compleo-charging.com Compleo Charging Solutions UK Ltd. +44 1235 355189 The Lambourn, Wyndyke Furlong hello.uk@compleo-cs.com Abingdon, OX14 1UJ, United Kingdom compleocharging.co.uk...

  • Page 117: Safety

    Safety 2 Safety To ensure operational safety of the charging equipment and to avoid serious injuries caused by flashovers or short circuits, the following information and safety instructions for operating the unit must be observed. Repair work on the unit must only be carried out by authorised specialist personnel. The housing of the unit may only be opened by persons who have been properly instructed.

  • Page 118: Personnel Qualification

    Safety WARNING Type and source of the danger Possible consequences if the danger is ignored. Measures to avoid the danger. 2.2 Personnel qualification Qualified and trained electricians meet the following requirements: – Knowledge of general and special safety and accident prevention regulations. –...

  • Page 119: Dangers And Residual Risks

    2.3 Dangers and residual risks NOTICE Compleo charging systems as a whole do not contain SVHCs (Substances of Very High Concern) in a concentration of more than 0.1 % (w/w), related to the individual charging station. However, individual components may contain SVHCs in concentrations > 0.1 % (w/w).

  • Page 120: Notes On The Following Chapters

    Notes on the following chapters 3 Notes on the following chapters Product assignment These instructions are valid for the following product versions: Hardware version: – V1.0 (DE-17-M-PTB-0087 all revisions and DE-19-M-PTB-0300 initial document) – V2.0 (DE-19-M-PTB-0030 revision 1 or higher) Software version: –...

  • Page 121: Sam Product Description

    SAM product description 4 SAM product description SAM is the memory and display module that permanently stores the start and final meter reading of the charging processes and displays them on request. 4.1 Product information SAM, in combination with a verified meter, fulfils the possible requirements of the local calibration law when charging an electric vehicle at a charging station.
  • Page 122 SAM product description Failure to observe the instructions contained in this manual may create sources of danger or render safety devices ineffective. Furthermore, the local safety and accident prevention regulations must be observed for the respective application. 2024_05 SAM inter | 06...

  • Page 123: Type And Rating Plates

    SAM product description 4.3 Type and rating plates The SAM type plate and meter rating plate are listed below. Typically, the SAM type plate is visible from the outside (view of the charging station) and the meter rating plate is not. –...

  • Page 124: Overview Of All Displays (Examples)

    SAM product description 4.4 Overview of all displays (examples) Explanation of the display positions: Text displays during boot screen after switching on and restarting the SAM SAM S/N SAM serial number Crypto lib. Identification feature of software connection SAM SW SAM firmware version SAM checksum SAM firmware checksum...

  • Page 125: Info Screens (Without Interaction With The User)

    SAM product description 4.4.1 Info screens (without interaction with the user) The boot screens (1) and (2) change on a rolling basis. Boot screen (1) Boot screen (2) Ready for operation (idle state) SAM inter | 06 2024_05...

  • Page 126: Sam Displays For Contract-Based Charging/Roaming

    SAM product description 4.4.2 SAM displays for contract-based charging/roaming Display of the ID after an authorisation 2 second progress bar (from left to right) until the timing starts. Current measured values. The number of Display of duration with tenths of seconds, arrow symbols represent the number of only in the first minutes after the start.

  • Page 127: Interactive Screen Displays With The User To Invoke Charging Procedures

    SAM product description 4.4.3 Interactive screen displays with the user to invoke charging procedures After entering the start value, press "Next" After entering the final value, press to enter the final value. "Check". (Called up after touching one of the two buttons).

  • Page 128: Sam Displays For Ad Hoc Charging (Payment)

    SAM product description 4.4.4 SAM displays for ad hoc charging (payment) Display of the ID after a successful 2 second progress bar (from left to right) authorisation. until the timing starts. Current measured values screen 1. Current measured values screen 2. Displays for charging process Energy price/kWh displays The number of arrow symbols represent the...

  • Page 129: Possible Information Screens

    SAM product description Current measured values screen 3. Current measured values screen 4. Usage fee due from Usage fee/minute The number of arrow symbols represent the The number of arrow symbols represent the number of loaded phases. number of loaded phases. 4.4.5 Possible information screens "Invalid"...

  • Page 130: Possible Error Screens

    SAM product description 4.4.6 Possible error screens Error message: there is a communication or Error message: there is an internal fault in memory problem. the SAM. Error message: no entry was found. Error message: the data set found is inconsistent. Billing is only possible with a data set that complies with calibration law! The data set does not comply with...

  • Page 131: Sam System Overview

    SAM product description 4.5 SAM system overview The SAM forms a unit with the associated meter, which is used to record and store measured values. The adjacent image shows the functional Vehicle battery arrangement of the SAM (green) in a charging station.

  • Page 132: Communication Connections

    SAM product description 4.6 Communication connections The SAM is equipped with the following non-reactive communication interfaces: – IR interface: Point-to-point connection to the electricity meter – 20 mA interface: Point-to-point connection to the charging system control unit (LES) – HMI interface (2 buttons and display) for interaction with the user Connection to the electricity meter The memory and display module is connected to the electricity meter via a secure connection in accordance with calibration law.

  • Page 133: Sam System Overview - Module

    SAM product description 4.8 SAM system overview – Module The adjacent image shows the internal 20 mA interface Memory and display module relevant components of the SAM. Display Flash The memory and display module is equipped Micro- with the following components: 2 x enter key Memory processor...
  • Page 134 SAM product description The 20 mA current interface is used for communication with the control unit. Display The display is used to show values relevant to the bill and to check the input of the bill data. Input keys The two capacitive input keys can be used for function selection and meter reading input by the user.

  • Page 135: Time Measurement Of The Charging Service Duration According To Calibration Law

    SAM product description 4.9 Time measurement of the charging service duration according to calibration law (stopwatch function) The SAM has an internal quartz-controlled real time clock (RTC). This is used for time measurement (for the charging time or standing time). The charging service time is the time between the moment the charging equipment detects the connection of a vehicle and the moment the charging equipment detects the disconnection of the vehicle from the charging equipment.
  • Page 136 SAM product description Checking the time measurement by means of the display In the display, a start bar accurate to the second is also shown, which begins a 2 second countdown (bar progresses from left to right) after the charging column is connected to the vehicle.
  • Page 137 SAM product description The following diagram illustrates the check procedure. SAM inter | 06 2024_05...
  • Page 138 SAM product description System overview of electricity meter Depending on the version and application, the SAM is equipped with various AC and DC meters. These meters are approved meters according to calibration law and are used to measure the amount of energy supplied at the delivery points. For detailed information, see chapter.

  • Page 139: Charging Process With Sam

    Charging process with SAM 5 Charging process with SAM This chapter explains in more detail the displays that are shown in the SAM during a charging process. Charging processes that are carried out via authorization with a payment card are described in chapter 9.1 Billing with payment (with tariff), page 39.

  • Page 140: Two Seconds Until Charging

    Charging process with SAM 5.3 Two seconds until charging As soon as a vehicle and the charging column are connected and the authorisation was successful, a black two-second progress bar (from left to right) is shown in the display. 5.4 Charging process After this time has elapsed, the display changes to the next representation and the time measurement begins.

  • Page 141: End Of The Charging Process

    Charging process with SAM 5.5 End of the charging process After the charging process is completed (after disconnection from the vehicle on the charging station side), the information is shown on the display for checking purposes. The display can be extended by a further 20 seconds by pressing the right key and it closes automatically after this period has elapsed.

  • Page 142: Query Previous Charging Processes With Sam

    Query previous charging processes with SAM 6 Query previous charging processes with SAM 6.1 Query via backend (not secured under calibration law) Using OCPP, individual or all stored data sets can be retrieved from the backend via the charging equipment control unit. 6.2 On-site query (secured under calibration law) Within the scope of saving all charging processes, the same can be called up after entering the start and final values of the meter readings of a specific charging process.
  • Page 143 Query previous charging processes with SAM Entering the final value The final value of the same charging process is entered in the same way. Selecting the "Check" option outputs the desired information. Display of the stored data If the actual values are entered correctly, the information will be as shown in the adjacent illustration.
  • Page 144 Query previous charging processes with SAM Error screens Permanent error states in charging equipment cannot be excluded either. The following error screens are possible and are explained here. "Limited operation" occurs when 1. energy measurements are no longer possible. (e.g. meter is not working correctly) ð...
  • Page 145 Query previous charging processes with SAM INFORMATION Only charging processes at the respective charging point are saved. There is no data exchange between the charging points. Lock screen The adjacent picture shows the lock screen. This screen appears if five incorrect entries took place while entering readings to retrieve historical data.

  • Page 146: Technical Data For Measuring Capsule

    Technical data for measuring capsule 7 Technical data for measuring capsule Unless otherwise stated, the technical specifications are the same for all unit types. Ambient conditions Specification Value Unit Approved installation site Interiors or at least IP34 protected area Temperature range -25 to +70 °C Humidity ≤...

  • Page 147: Installation Of The Sam

    Installation of the SAM 8 Installation of the SAM 8.1 Connections NOTICE Connections, see block diagrams in chapter. 8.2 Connection of SAM and meter Please observe the following safety instructions before connecting the unit. Specifications for the electrical connection – The supply line must be hard-wired into the existing installation and comply with the applicable national legal regulations.

  • Page 148: Displaying The Billing System

    Displaying the billing system 9 Displaying the billing system INFORMATION The functions described below do not apply to all product variants. 9.1 Billing with payment (with tariff) Payment by debit card, credit card, Google PAY, Apple PAY, etc. 9.1.1 Start screen (idle mode) Displays: –...

  • Page 149: Payment Components Data Tuple

    Displaying the billing system 9.1.3 Payment components data tuple – Meter reading at the start of the measurement procedure – Meter reading at the end of the measurement procedure – Identification number of the contractual partner (payment ID) – Duration of the measurement procedure –...

  • Page 150: Displays For Charging Process

    Displaying the billing system 9.1.4 Displays for charging process The display sequence (1-2-3-4) scrolls at 5-second intervals. 2024_05 SAM inter | 06...

  • Page 151: Charging Process Start Sequence

    Displaying the billing system 9.1.5 Charging process start sequence SAM display shows Ready for operation. 1. Start the charging process by presenting a payment card. ð The info display of the charging system shows information on pricing and contract modalities on a rolling basis. 2.
  • Page 152 Displaying the billing system 3. Wait until the authorisation has been completed. ð Info display shows successful authorisation. ð SAM display shows price information. 2024_05 SAM inter | 06...

  • Page 153: Charging Process End Sequence

    Displaying the billing system 4. Connect vehicle to the charging system. ð SAM display shows information on charging price and duration on a rolling basis. 9.1.6 Charging process end sequence 1. Stop the charging process by presenting the same payment card. ð...

  • Page 154: Retrieve Historical Charging Data

    Displaying the billing system 9.1.7 Retrieve historical charging data The display sequence (block 1 – block 2) scrolls at 5-second intervals. Display block 1: – Start of charging – End of charging – Duration of charging Display block 2: – Energy price according to tariff –...

  • Page 155: Display After Authorisation

    Displaying the billing system 9.2.2 Display after authorisation Roaming displays: – Charging connection type – User ID (after authorisation) 9.2.3 Displays for charging process The displays for charging processes via roaming remain unchanged. The procedure for retrieving the data is described in chapter 6 Query previous charging processes with SAM, page 33.

  • Page 156: Charging Process Start Sequence

    Displaying the billing system 9.2.5 Charging process start sequence 1. Authorise the charging process by presenting an RFID card. ð SAM display shows the ID number. 2. Connect the charging cable to the vehicle. ð SAM display shows the charging start, the current consumption and the current duration of charging.

  • Page 157: Charging Process End Sequence

    Displaying the billing system 9.2.6 Charging process end sequence 1. End the charging process by presenting the same RFID card or optionally on the vehicle. ð SAM display shows the charging start, the current consumption and the current duration of charging. 2.

  • Page 158: Retrieval Of The Customer Receipt Via The Document Server

    Displaying the billing system 9.3 Retrieval of the customer receipt via the document server The receipt can be retrieved via the following websites: – ev-beleg.de – ev-receipt.com – ev-r.eu INFORMATION Retrieval is only possible if a debit/credit card or a virtual card, e.g. via Apple Pay or Google Pay, was used as a payment card.
  • Page 159 Displaying the billing system Legitimisation via the location of the charging station The following data is required to receive the digital receipt via the location: – Location of the charging station or the EVSE ID of the charging station – Day of charging –...
  • Page 160 Displaying the billing system By confirming the "Search" button, all receipts matching the selection are called up. The receipt can then be downloaded using the "Download" button. All relevant data according to calibration law is visible on the customer receipt. 2024_05 SAM inter | 06...

  • Page 161: Traceability Of Payment Process/Customer (For The Cpo Of The Charging Station)

    Displaying the billing system 9.4 Traceability of payment process/customer (for the CPO of the charging station) After concluding the contract with the Payment Service Provider (PSP), the operator receives access to the PSP's backend, where the operator can view all transactions with his payment terminal.
  • Page 162 Displaying the billing system With this data, the process can be clearly identified via the PSP portal - here using the example of the company Lavego. With this process, the PSP can contact the respective bank with the consent of the operator in order to assign the customer to the payment process and thus also to the metering process that complies with calibration law.

  • Page 163: Language Selection

    Language selection 10 Language selection The Charging Point Operator (CPO) has the option of setting a country-specific language for the SAM. INFORMATION Basic language German is always set as the basic language at charging stations that are subject to German calibration law.
  • Page 164 Notes 2024_05 SAM inter | 06...
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