Table of Contents
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Welcome to Lively!
Thank you for choosing the Lively
Mobile2. Your all-new mobile medical alert features Lively
®
®
Urgent Response. With Lively, you'll have immediate, dependable access to our caring team who is
trained to provide help in uncertain or unsafe situations—24 hours a day, 7 days a week.
This helpful User Guide contains everything you need to know about your Lively Mobile2. And if
you have any questions or need assistance, our 100% U.S.-based caring team is her e to assist you.
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Table of Contents
Related Manuals for Lively Mobile2
Summary of Contents for Lively Mobile2
- Page 1 7 days a week. This helpful User Guide contains everything you need to know about your Lively Mobile2. And if you have any questions or need assistance, our 100% U.S.-based caring team is her e to assist you.
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Page 2: Table Of Contents
Table of Contents Table of Contents ....................Section 1: Getting Started ................Key Items in Your Lively Mobile2 Box ....................... Turning on Your Lively Mobile2 for the First Time ................... Your Lively Mobile2 ............................. The Charging Dock ........................... About the Battery Indicator ........................ - Page 3 Your Account ............................Personal Emergency Profile ........................Sending a Test Call to Your Lively Mobile2 ................... Sending a Tone to Find a Misplaced Lively Mobile2 ................Locating Your Lively Mobile2 Using the Lively Link App ..............Billing Information ........................... Legal .........................
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Page 5: Section 1: Getting Started
Section 1: Getting Started Topics • Key Items in Your Lively Mobile2 Box • Powering on Your Lively Mobile2 for the First Time • Your Lively Mobile2 • The Charging Dock • About the Battery Indicator... -
Page 6: Table Of Contents
Key Items in Your Lively Mobile2 Box Lively Mobile2 Charging Dock Fall Detection Lanyard Clip Accessory... - Page 7 Clip Accessory – Attach to your pocket, belt, purse or where convenient. User Guide – Everything you need to know about your Lively Mobile2. • Additional accessories are available for your Lively Mobile2. Please visit us online at Lively.com/ INFORMATION...
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Page 8: Turning On Your Lively Mobile2 For The First Time
Powering on Your Lively Mobile2 for the First Time 1. Make sure that your charging dock is plugged into a wall outlet. 2. Lower your Lively Mobile2 into the charging dock. After a few moments, you will hear “We’re setting up your device, please wait. - Page 9 If you hear a voice prompt saying “Activation failed”. Please take note of what step number it failed and contact Customer Care at 1-800-463-5412. Your Lively Mobile2 may not be fully charged after turning on for the first time. Be sure to place your INFORMATION...
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Page 10: Your Lively Mobile2
Your Lively Mobile2 - Front Speaker Call button Microphone... - Page 11 The Front of Your Lively Mobile2 • Speaker – Integrated into the Lively Mobile2 so you can hear the Urgent Response agent directly through the device. • Call button – Allows you to call Urgent Response Service. • Microphone – Integrated into the Lively Mobile2, so you can speak to the Urgent Response agent directly through the device.
- Page 12 Your Lively Mobile2 - Back Lanyard Slot Power Button Battery Indicator Service Indicator Serial Number Charging Contacts...
- Page 13 (learn more in “About the Battery Indicator” on page 15). • Serial Number – This number is used for activating your device. Power Button – Turns the Lively Mobile2 on and off. • • Service Indicator – Flashes green indicating that your device is ready to use (learn more in “About the Service Indicator”...
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Page 14: The Charging Dock
The Charging Dock Power Cord USB-C charging port Charging Contacts Health Check Button Power Indicator... - Page 15 If your device happens to get wet, please be sure to dry it before placing it into the charging dock. Failure to do so may cause an electrical shock or fire hazard. The Lively Mobile2 is rated to be...
- Page 16 The Charging Dock (continued) Setting Up the Charging Dock The charging dock makes it easy for you to always have your Lively Mobile2 fully charged and ready to go. 1. Determine where you would like to place your charging dock. Do not place the charging dock in a location where it could get wet.
- Page 17 The Charging Dock (continued) Using the Charging Dock 1. Lower your Lively Mobile2 in the charging dock until the charging contacts on both the device and the charging dock make contact. You will hear a tone from the speaker indicating that the device is placed properly and charging.
- Page 18 The tone will repeat more frequently as the battery level decreases further. If the battery loses all of its charge, the device will turn off. The Lively Mobile2 will power back on shortly after being placed back into the...
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Page 19: About The Battery Indicator
About the Battery Indicator The battery indicator is located on the back of your Lively Mobile2 above the battery icon. The battery indicator lets you know the status of your device’s battery level. Refer to the table below for the common light patterns you will see from the battery indicator. -
Page 20: Section 2: Using Your Lively Mobile2
Section 2: Using Your Lively Mobile2 Topics • Turning on and off your • Answering Incoming Calls Lively Mobile2 • Connecting with Nurse On-Call • When and where to Use • About the Service Indicator Your Lively Mobile2 • Using the Included Accessories •... -
Page 21: Turning On And Off Your Lively Mobile2
After a few moments, you will hear a tone and a voice prompt of “Welcome to Lively.” The service indicator on the back of the device will begin flashing green indicating that the device is turned on and ready to use. - Page 22 Your Lively Mobile2 is completely off when both of these indicators turn off. We recommend keeping your Lively Mobile2 turned on at all times, as well as charging it every INFORMATION night, so you can always have access to help in an uncertain or unsafe situation.
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Page 23: When And Where To Use Your Lively Mobile2
When and Where to Use Your Lively Mobile2 Potential emergency situations: • You’re having trouble breathing. • You have a weird tingling in your arm and you are not sure what to do. • You slipped and fell in the shower. - Page 24 Lively Mobile2 at home or on the go, wherever you have cellular service. The Lively Mobile2 is also waterproof so you don’t have to worry about using it in the shower, while washing the dishes, or during that unexpected rain.
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Page 25: Calling Lively Urgent Response
Pressing the button multiple times may result in a call to Urgent Response being canceled. 2. While speaking with the agent, hold your Lively Mobile2 at a comfortable distance, at least one inch away from your mouth, and speak normally into the microphone. -
Page 26: If Your Call To Urgent Response Requires 9-1-1 Assistance
If Your Call to Urgent Response Requires 9-1-1 Assistance If you call Urgent Response and the agent determines that you need emergency assistance, they will arrange the dispatch with emergency services. Urgent Response agents may provide emergency services or 9-1-1 Operators with information from your Personal Emergency Profile, such as your medications, allergies, and personal contact numbers. - Page 27 To ensure our Urgent Response agents always have your latest information, please regularly check INFORMATION your Personal Emergency Profile available at lively.com. See lively.com ”Your Account” on page 40 for more information on how to manage your Personal Emergency Profile.
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Page 28: Answering Incoming Calls
When there is an incoming call, your Lively Mobile2 will ring with an audible tone. If Urgent Response is unable to reach you on your Lively Mobile2, an Agent might call your phone INFORMATION... - Page 29 2. To end the call, press and release the call button. You will hear a tone and a voice prompt of “Call ended.” If the person you were speaking with hangs up first, your Lively Mobile2 will automatically end the call without the need to press the call button.
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Page 30: Connecting With Nurse On-Call
Connecting with Nurse On-Call With certain plans, you have access to Nurse On-Call, which provides you with unlimited health advice from a registered nurse or board-certified doctor, 24-hours a day, 7-days a week. To Access a Live Nurse: 1. Press the call button briefly. You will hear a voice prompt of “Calling Urgent Response, press the button to cancel.”... - Page 31 Nurse On-Call provides registered nurses who evaluate medical urgency, provide symptom IMPORTANT management or health information, transfer to a physician if appropriate (physician transfer at discretion of the nurse), and schedule appointments. Emergencies will be transferred to a 911 call center, or members may be directed to call 911.
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Page 32: About The Service Indicator
About the Service Indicator The service indicator is located on the back of your Lively Mobile2. The service indicator will flash to let you know whether or not you have cellular coverage and if the device is turned on and ready to use. -
Page 33: Using The Included Accessories
Using the Included Accessories Clip Accessory The included clip accessory allows you to attach your Lively Mobile2 to things like your purse, belt, or pocket. To attach the clip accessory, slide the Lively Mobile2 down into the accessory as shown in the illustration. - Page 34 Using the Included Accessories (continued) Fall Detection Lanyard The included fall detection lanyard allows you to wear your Lively Mobile2 around your neck. To attach the fall detection lanyard, thread the lanyard through the lanyard slot at the top of the device.
- Page 35 If you are not subscribed to Fall Detection, other third-party lanyard accessories can be used if they provide you additional comfort. If you subscribed to Fall Detection, the Lively Mobile2 must be used with the included fall detection IMPORTANT lanyard around your neck to accurately detect a fall.
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Page 37: Section 3: Lively Fall Detection
Section 3: Lively Fall Detection ® Topics • Fall Detection • What Happens When a Fall is Detected • Confirming Fall Detection is Enabled... -
Page 38: Fall Detection
When possible, wear the Lively Mobile2 under your outer layer of clothing. Using a Fall Detection-enabled Lively Mobile2 without the fall detection lanyard is not recommended and will negatively impact the accuracy of Fall Detection. - Page 39 In order to reduce the occurrence of false alerts, place your Lively Mobile2 down gently when removing it from your neck or belt clip. When transporting in a suitcase, turn your Lively Mobile2 off until you are ready to use it again.
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Page 40: What Happens When A Fall Is Detected
“Your call has been cancelled.” • If you do not cancel the call within a few seconds, your Lively Mobile2 will automatically call Urgent Response. The Urgent Response agent will confirm you are safe and secure or get you the help that you need. - Page 41 Fall Detection only works accurately when your Lively Mobile2 is worn with the fall detection lanyard around your neck (preferrably under an outer layer of clothing). Using your Lively Mobile2 without the fall detection lanyard is not recommended and will negatively impact the accuracy of Fall Detection.
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Page 42: Confirming Fall Detection Is Enabled
Confirming Fall Detection is Enabled Fall Detection is ready to use if when turning on your Lively Mobile2 you hear “Welcome to Lively! Your device is ready to use and Fall Detection is enabled.” If you hear “Welcome to Lively! Your device is ready to use.” when turning on your Lively Mobile2, you are not protected by Fall Detection. -
Page 43: Section 4: Managing Your Account
Your Account • Personal Emergency Profile • Sending a Test Call to Your Lively Mobile2 • Sending a Tone to Find a Misplaced Lively Mobile2 • Locating Your Lively Mobile2 Using the Lively Link App • Just In Case Notes •... -
Page 44: Your Account
Personal Emergency Profile online. If you haven’t set up a Lively account yet, you will need to register by navigating to lively.com/myaccount on your computer’s web browser and following the easy instructions. -
Page 45: Personal Emergency Profile
Personal Emergency Profile Your Personal Emergency Profile (PEP) provides our Urgent Response agents with important information that will be critical in assisting you in uncertain or unsafe situations. The more information you provide, the better we can assist you. You can start with basic information and return later to easily update or add more information. - Page 46 If y ou do not have access to lively.com, you will be able to provide us with your PEP details by mail. A PEP form will be included in your Lively Mobile2 Welcome Kit.
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Page 47: Sending A Test Call To Your Lively Mobile2
Please be patient as the test call can take several minutes before your Lively Mobile2 will begin ringing. When your Lively Mobile2 begins to ring, press and release the call button to answer. The call will automatically end after the test call message has completed. -
Page 48: Sending A Tone To Find A Misplaced Lively Mobile2
Sending a Tone to Find a Misplaced Lively Mobile2 If you have lost or misplaced your Lively Mobile2, a special tone can be played to help you find it. Simply use the “Ping Lively” feature found on lively.com/myaccount to send a distinctive tone to your Lively Mobile2. -
Page 49: Locating Your Lively Mobile2 Using The Lively Link App
Locating Your Lively Mobile2 Using the Lively Link App You can view the last known location of your Lively Mobile2 on a map by using the Lively Link App. Not only will you be able to use an interactive map to locate your device, you can also allow family to connect with your device and view key information through their smartphone. -
Page 50: Billing Information
Billing Information To conveniently help you manage your billing information, you can access lively.com/myaccount to update your billing address and credit card information, as well as review your payment history. This is particularly useful if you know the credit card you have on file... -
Page 51: Legal
Legal Terms and Conditions BY USING THE LIVELY MOBILE2 AND LIVELY SERVICES, YOU ARE AGREEING TO BE BOUND BY THE URGENT RESPONSE TERMS AND CONDITIONS. TO REVIEW THE MOST CURRENT VERSION OF THE URGENT RESPONSE TERMS AND CONDITIONS, WHICH GOVERN YOUR USE OF THE LIVELY MOBILE2 AND LIVELY SERVICES, PLEASE VISIT WWW.LIVELY.COM/LEGAL/URGENT-RESPONSE-... - Page 52 2) You will receive a return authorization number, address, and instructions for return. 3) All equipment must be in “like new” condition, as determined by Lively, in its original box with all components and materials to be eligible for a refund.
- Page 53 If your device was purchased from a retail location, it must be returned to that location and is subject to that retailer’s return policy. You will also need to call Lively Customer Service at 1-800-733-6632 to cancel your account and monthly service charge.
- Page 54 2. Do not modify or remanufacture, attempt to insert foreign objects into the battery, immerse or expose to water or other liquids, expose to fire, explosion or other hazard. 3. Only use the battery with a charging system that has been qualified with the system per CTIA Certification Requirements for Battery System Compliance to IEEE 1725.
- Page 55 9. The device shall only be connected to the adapter that sold together with the device. 10. In the event of a battery leak, do not allow the liquid to come in contact with the skin or eyes. If contact has been made, wash the affected area with large amounts of water and seek medical advice.
- Page 56 • Increase the separation between the equipment and receiver. • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced radio/TV technician for help. FCC Part 15.21 Statement Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate this equipment.
- Page 57 Persons who have such devices: • Should ALWAYS keep the mobile Device more than six (6) inches from their implantable medical Device when the mobile Device is turned ON • Should not carry the mobile Device in a breast pocket •...
- Page 58 By subscribing to the Service, you accept, without limitation or qualification, the “Terms and Conditions” on page 47. WARNING: This product can expose you to chemicals including lead, which is known to the State of California to cause cancer and birth defects or other reproductive harm. For more information go to www.P65Warnings.ca.gov.
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Questions and answers
My lively has recently been replaced. Green solid light stated flashing. I pressed the test button and it started flashing yellow. I don’t know what to do.
A flashing yellow (amber) light on the Lively Mobile2 device indicates that the battery level is low and the device should be placed in the charging dock as soon as possible.
This answer is automatically generated
Charging dock does not charge the device
I want to know what to do when charging dock light is n red
The light on my lively mobile 2 charging base is red and not green.??