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Table of Contents
Related Manuals for Lively mobile+
Summary of Contents for Lively mobile+
- Page 1 To learn more, visit lively.com/Support 5STAR4-USERGUIDE-V4 • GDT-2545...
- Page 2 User Guide...
- Page 4 LIVELY is a trademark of Best Buy and its affiliated companies. ©2020 Best Buy. All rights reserved. Screen images simulated. Appearance of device may vary. Other marks are property of their respective owners and may be trademarks.
- Page 5 Urgent Response Agents who are trained to provide help in uncertain or unsafe situations—24 hours a day, 7 days a week. This helpful User Guide contains everything you need to know about your Lively Mobile Plus. And if you have any questions or need assistance, our 100% U.S.-based Lively Response Team is here to assist you.
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Page 7: Table Of Contents
Your Lively Mobile Plus ......................4 The Charging Dock ....................... 8 Setting Up the Charging Dock ...................10 Powering On Your Lively Mobile Plus for the First Time ..........12 Using the Charging Dock ....................15 When to Charge Your Lively Mobile Plus ................. 18 About the Battery Indicator .................... - Page 8 How Fall Detection Works ....................42 Confirming Fall Detection is Enabled ................43 Wearing Your Lively Mobile Plus with Fall Detection ........... 44 What Happens in the Event of a Fall ................46 Section 4: Managing Your Account ..........49...
- Page 9 Personal Emergency Profile ....................51 Sending a Test Call to Your Lively Mobile Plus .............. 53 Sending a Tone to Find a Misplaced Lively Mobile Plus ..........54 Locating Your Lively Mobile Plus Using Lively Link ............55 Just in Case Notes ........................ 56 Billing Information .......................
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Page 10: Section 1: Getting Started
Your Lively Mobile Plus • The Charging Dock • Setting Up the Charging Dock • Powering on Your Lively Mobile Plus for the First Time • Using the Charging Dock • When to Charge Your Lively Mobile Plus • About the Battery Indicator... -
Page 11: Key Items In Your Lively Mobile Plus Box
Key Items in Your Lively Mobile Plus Box Lively Mobile Plus Charging Dock Fall Detection Lanyard Clip Accessory... - Page 12 • Charging Dock – Easy, drop-in design means no fumbling with extra cords. • Fall Detection Lanyard – Safely wear your Lively Mobile Plus around your neck (required for Fall Detection). • Clip Accessory – Attach to your pocket, belt, purse or where convenient.
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Page 13: Your Lively Mobile Plus
Your Lively Mobile Plus Speaker Battery Indicator Service Indicator Call Button Microphone... - Page 14 The Front of Your Lively Mobile Plus • Speaker – Integrated into the Lively Mobile Plus so you can hear the Urgent Response Agent or 9-1-1 Operator directly through the device. • Battery Indicator – Flashes red when the battery is low and flashes green when charging (learn more in “About the Battery Indicator”...
- Page 15 Lanyard Slot Serial Number Power Button Charging Contacts...
- Page 16 Lanyard Slot – Attach the included Fall Detection Lanyard for use around your neck. Serial Number – This number is used for activating your device. Power Button – Turns the Lively Mobile Plus on and off. Charging Contacts – Allows charging with the included Charging Dock. i INFO By design, there is no volume control.
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Page 17: The Charging Dock
The Charging Dock Power Indicator Charging Contacts Power Cord... - Page 18 Charging Dock. Failure to do so may cause an electrical shock or fire hazard. The Lively Mobile Plus is rated to be submerged in up to 3.3 feet of water for up to 30 minutes.
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Page 19: Setting Up The Charging Dock
Setting Up the Charging Dock We’ve included a Charging Dock to make it easy for you to always have your Lively Mobile Plus fully charged and ready to go. The following will guide you through how to set up and use the Charging Dock with your Lively Mobile Plus. -
Page 21: Powering On Your Lively Mobile Plus For The First Time
Call Button will begin flashing green, indicating that the device is working properly. 5. You will receive an automated test call on your Lively Mobile Plus that will confirm functionality. Once you hear the device ringing, press and release the Call Button... - Page 23 IMPORTANT! Your device is not ready for use until you hear “Welcome to Lively” and the Service Indicator located in the middle of the Call Button is flashing green. If you hear a voice prompt saying “Activation failed. Please call the customer care number in your Quick Start Guide and let them know activation failed at step...”, take a note of what step number it failed and contact Customer Care at...
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Page 24: Using The Charging Dock
Using the Charging Dock 1. Lower your Lively Mobile Plus in the Charging Dock until the Charging Contacts on both the device and the Charging Dock make contact. You will hear a tone from the Speaker indicating that the device is placed properly and charging. - Page 25 The Battery Indicator on your Lively Mobile Plus will flash green during the charging process. Once fully charged, the Battery Indicator will remain solid green.
- Page 26 3. To remove your Lively Mobile Plus from the Charging Dock, simply grasp the device and lift it up and away from the Charging Dock. You will hear a tone from the Speaker indicating that it is no longer charging. Unless additional charging is required, the...
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Page 27: When To Charge Your Lively Mobile Plus
When to Charge Your Lively Mobile Plus Always place your Lively Mobile Plus in the Charging Dock when you’re not using it so that it is always ready when you need it. We recommend charging each night when you go to bed. - Page 28 INFO To protect the battery, the Lively Mobile Plus will automatically stop charging if the device temperature drops below 32°F or rises above 113°F. Charging will automatically resume when the device temperature returns to normal levels.
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Page 29: About The Battery Indicator
About the Battery Indicator The Battery Indicator is located above the Call Button on your Lively Mobile Plus. The Battery Indicator lets you know the status of your device’s battery level. Refer to the table below for the common light patterns you will see from the Battery Indicator. -
Page 30: Section 2: Using Your Lively Mobile Plus
Section 2: Using Your Lively Mobile Plus Topics • Turning on Your Lively Mobile Plus • Calling 9-1-1 in an Emergency • Turning off Your Lively Mobile Plus • Answering Incoming Calls • When to Use Your Lively Mobile Plus •... -
Page 31: Turning On Your Lively Mobile Plus
After a few moments, you will hear a tone and a voice prompt of “Welcome to Lively.” The Service Indicator in the middle of the Call Button will begin flashing green indicating that the device is powered on and ready to use. -
Page 32: Turning Off Your Lively Mobile Plus
The Service Indicator and Battery Indicator will turn solid red for a few seconds indicating that the device is turning off. Your Lively Mobile Plus is completely off when both of these indicators turn off. INFO... -
Page 33: When To Use Your Lively Mobile Plus
You heard a strange noise on your roof. • You think someone is in your house. Though we have listed typical use scenarios, if you’re ever in doubt call Urgent Response and a certified Lively Urgent Response Agent will assist you. -
Page 34: Where To Use Your Lively Mobile Plus
Urgent Response calls or 9-1-1 calls when cellular service is not available. The Lively Mobile Plus is rated to be submerged in up to 3.3 feet of water for up to 30 minutes. In the event your device becomes wet, be sure to dry it as soon as... -
Page 35: Calling Urgent Response
Call Button again to cancel the call. 2. While speaking with the Agent, hold your Lively Mobile Plus at a comfortable distance, at least one inch away from your mouth, and speak normally into... - Page 36 3. To end the call, firmly press and release the Call Button. You will hear a tone and a voice prompt of “Your call has ended. Thank you for calling Urgent Response.” If Your Call to Urgent Response Requires 9-1-1 Assistance If you call Urgent Response and the Urgent Response Agent determines that you need emergency assistance, the Agent will connect you directly to 9-1-1 emergency services.
- Page 37 To ensure our Urgent Response Agents always have your latest information, please regularly check your Personal Emergency Profile available at lively.com. See lively.com ”Your Account” on page 50 for more information on how to manage your Personal Emergency Profile. IMPORTANT!
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Page 38: Calling 9-1-1 In An Emergency
Calling 9-1-1 in an Emergency In addition to your 24/7 access to Urgent Response, your Lively Mobile Plus can also call 9-1-1 directly if you experience a critical emergency. To Call 9-1-1: 1. Press and hold the Call Button until you hear a tone and a voice prompt of “Calling 9-1-1. -
Page 39: Answering Incoming Calls
• An accidental call was placed to Urgent Response and the Urgent Response Agent is calling to make sure you are safe and secure. When there is an incoming call, your Lively Mobile Plus will ring with an audible tone. - Page 40 “Your call has ended. Thank you for calling Urgent Response.” If the person you were speaking with hangs up first, your Lively Mobile Plus will automatically end the call without the need to press the Call Button.
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Page 41: Connecting With Urgent Care
Connecting with Lively Urgent Care With certain Lively Health & Safety Packages, you have access to Urgent Care. Urgent Care provides you with unlimited health advice from a registered nurse or board-certified doctor, 24-hours a day, 7-days a week. To Access a Live Nurse: 1. - Page 42 We are not liable for any act or omission of FONEMED or any of its agents. Lively is not a healthcare provider. You should seek the advice of your physician if you have any...
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Page 43: About The Service Indicator
About the Service Indicator The Service Indicator, located in the middle of the Call Button, will flash to indicate the status of your cellular service. This Service Indicator will let you know whether or not you have cellular coverage and if the device is powered on and ready to use. Refer to the table below for the common light patterns you will see from the Service Indicator. -
Page 44: Using The Included Accessories
IMPORTANT! If you are subscribed to Fall Detection, the Fall Detection feature will be disabled when your Lively Mobile Plus is inserted into the Clip Accessory. Use the Fall Detection Lanyard to re-enable the Fall Detection feature. - Page 45 Fall Detection Lanyard The included Fall Detection Lanyard allows you to wear your Lively Mobile Plus around your neck. To attach the Fall Detection Lanyard, thread the lanyard through the Lanyard Slot at the top of the device. The Fall Detection Lanyard features a magnetic clasp for easy fastening around your neck.
- Page 46 Using Other Lanyard Accessories If you subscribed to Fall Detection, the Lively Mobile Plus must be used with the included Fall Detection Lanyard. This lanyard was designed with a specific length to allow the Lively Mobile Plus to accurately detect a fall.
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Page 48: Section 3: Lively Fall Detection
Section 3: Lively Fall Detection Topics • Fall Detection • How Fall Detection Works • Confirming Fall Detection is Enabled • Wearing Your Lively Mobile Plus with Fall Detection • What Happens in the Event of a Fall... -
Page 49: Fall Detection
Fall Detection Lanyard is required to be used at all times. When possible, wear the Lively Mobile under your outer layer of clothing. Using a Fall Detection-enabled Lively Mobile Plus without the Fall Detection Lanyard is not recommended and will negatively impact the accuracy of Fall Detection. - Page 50 In order to reduce the occurrence of false alerts, place your Lively Mobile Plus down gently when removing it from your neck or belt clip. When transporting in a suitcase, turn your Lively Mobile Plus off until you are ready to use it again.
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Page 51: How Fall Detection Works
How Fall Detection Works 1. If a fall is detected and you are unable to press the Call Button on your Lively Mobile Plus, the device will automatically call Urgent Response. 2. You will be connected with an Urgent Response Agent. -
Page 52: Confirming Fall Detection Is Enabled
Confirming Fall Detection is Enabled Fall Detection is ready to use if when powering on your Lively Mobile Plus you hear “Welcome to Lively! Your device is ready to use and Fall Detection is enabled.” If you hear “Welcome to Lively! Your device is ready to use.” when powering on your Lively Mobile Plus, you are not protected by Fall Detection. -
Page 53: Wearing Your Lively Mobile Plus With Fall Detection
Wearing Your Lively Mobile Plus with Fall Detection Ensure you have attached the included Fall Detection Lanyard to your Lively Mobile Plus. See “Using the Included Accessories” on page 35-36 on how to attach the Fall Detection Lanyard. Fall Detection only works accurately when your Lively Mobile Plus is worn around your neck using the Fall Detection Lanyard. - Page 54 IMPORTANT! The Fall Detection Lanyard is designed specifically to work with your Lively Mobile Plus and must be used to accurately detect a fall.
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Page 55: What Happens In The Event Of A Fall
What Happens in the Event of a Fall If your Lively Mobile Plus detects a fall, it will play an audio message “Fall detected. Calling Urgent Response. Press the button to cancel.” You will have a few seconds to cancel the call. - Page 56 IMPORTANT! Fall Detection is temporarily disabled when you use your Lively Mobile Plus with the included Clip Accessory. Fall Detection will be re-enabled when removed from the Clip Accessory and used with the included Fall Detection Lanyard. Lively Fall Detection is an optional enhancement service that works in conjunction with Urgent Response and your Lively Mobile Plus.
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Page 58: Section 4: Managing Your Account
• Personal Emergency Profile • Sending a Test Call to Your Lively Mobile Plus • Sending a Tone to Find a Misplaced Lively Mobile Plus • Locating Your Lively Mobile Plus Using Lively Link • Just In Case Notes •... -
Page 59: Lively.com
Your Account Visit lively.com/myaccount to easily and securely manage your account and Personal Emergency Profile online. If you haven’t set up a Lively account yet, you will need to register by navigating to lively.com/myaccount on your computer’s web browser and following the easy instructions. -
Page 60: Personal Emergency Profile
Personal Emergency Profile Your Personal Emergency Profile (PEP) provides our Lively Response Agents with important information that will be critical in assisting you in uncertain or unsafe situations. The more information you provide, the better we can assist you. You can start with basic information and return later to easily update or add more information. - Page 61 Vehicles that you drive, including make, model, color and license plate number If you do not have access to lively.com, you will be able to provide us with your PEP details by mail. A PEP form will be included in your Lively Mobile Plus Welcome Kit, which you will receive in the mail within a few weeks after you activated your service.
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Page 62: Sending A Test Call To Your Lively Mobile Plus
“Test Call” feature within Lively.com/myaccount. Make sure you have your Lively Mobile Plus in-hand before initiating a Test Call so that you can answer when it rings. Please be patient as the Test Call can take several minutes before your Lively Mobile Plus will begin ringing. -
Page 63: Sending A Tone To Find A Misplaced Lively Mobile Plus
Sending a Tone to Find a Misplaced Lively Mobile Plus If you have lost or misplaced your Lively Mobile Plus, a special tone can be played to help you find it. Simply use the “Ping Lively” feature found on lively.com/myaccount to send a distinctive tone to your Lively Mobile Plus. The “Ping My Lively”... -
Page 64: Locating Your Lively Mobile Plus Using Lively Link
With select Lively Health & Safety Packages you can view the last known location of your Lively Mobile Plus on a map by using Lively Link found at Lively.com. Not only will you be able to use an interactive map to locate your device, you can also allow family to connect with your device and view key information through their smartphone. -
Page 65: Just In Case Notes
This information will be visible to Urgent Response Agents to better assist you during your calls. Once logged into lively.com/myaccount you will be able to review your notes, add more notes, and edit or delete existing notes. -
Page 66: Billing Information
Billing Information To conveniently help you manage your billing information, you can access lively.com/myaccount to update your billing address and credit card information, as well as review your payment history. This is particularly useful if you know the credit card you have on file is about to expire and you want to avoid any... -
Page 68: Legal
Legal Terms and Conditions BY USING THE LIVELY MOBILE PLUS AND LIVELY SERVICES, YOU ARE AGREEING TO BE BOUND BY THE URGENT RESPONSE TERMS AND CONDITIONS. TO REVIEW THE MOST CURRENT VERSION OF THE URGENT RESPONSE TERMS AND CONDITIONS, WHICH GOVERN YOUR USE OF THE LIVELY MOBILE PLUS AND LIVELY SERVICES,... -
Page 69: Arbitration Agreement, Class Action Waiver, Jury Waiver, And Forum Selection Clause
Arbitration Agreement, Class Action Waiver, Jury Waiver, and Forum Selection Clause BY USING THE LIVELY MOBILE PLUS AND LIVELY SERVICES, YOU ARE AGREEING TO BE BOUND BY OUR ARBITRATION AGREEMENT, CLASS ACTION WAVIER, AND FORUM SELECTION CLAUSE IN THE URGENT RESPONSE TERMS AND CONDITIONS. TO REVIEW THE MOST CURRENT VERSION OF THIS CLAUSE, PLEASE VISIT WWW.LIVELY.COM/LEGAL/URGENT-RESPONSE-TERMS-CONDITIONS. -
Page 70: 30-Day Return Policy
30-Day Return Policy 30-Day Return Policy for Purchases Directly Through Lively If you have purchased your device directly from Lively and for any reason you are not completely satisfied with your Service, you can return your device within 30 days of purchase and we will refund (1) the activation fee (less a $10 activation restock fee), (2) the first month’s service charge, and (3) the cost of the device (if device is returned),... - Page 71 Shipping charges are not refundable. All returns are at the customer’s expense. We will not begin processing your refund until the device is received by Lively. It can take up to 15 business days to process a refund. Refunds, if applicable, will be processed back to...
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Page 72: Health And Safety Information
If your device was purchased from a retail location, it must be returned to that location and is subject to that retailer’s return policy. You will also need to call Lively Customer Service at 1-800-733-6632 to cancel your account and monthly service charge. - Page 73 FCC Part 15.19 Statement This Device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this Device may not cause harmful interference, and (2) this Device must accept any interference received, including interference that may cause undesired operation.
- Page 74 television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: • Reorient or relocate the receiving antenna. • Increase the separation between the equipment and receiver. •...
- Page 75 Body-worn Operation Specific Absorption Rate (SAR) is a measure of the rate of RF (radio frequency) energy absorption by the body from the source being measured. This Device was tested for body-worn accessory SAR compliance using the minimum test separation distance of 0 mm, and the test results were within the safety guidelines set by the FCC.
- Page 76 • Should not carry the mobile Device in a breast pocket • Should use the ear opposite the implantable medical Device to minimize the potential for interference • Should turn the mobile Device OFF immediately if there is any reason to suspect that interference is taking place •...
- Page 77 Urgent Response is not a substitute for 9-1-1. In the event of a critical emergency, always contact 9-1-1 immediately. By subscribing to the Service, you accept, without limitation or qualification, the “Terms and Conditions” on page 59. WARNING: This product can expose you to chemicals including lead, which is known to the State of California to cause cancer and birth defects or other reproductive harm.