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AFTER SALES SERVICE
If your hot water heater can not operate normally, turn off the unit and cut off the power supply at immediately.
Contact your service center or technical department.
emeraldenergy.com.au/contact-us
WARRANTY INFORMATION
Emerald Energy Pty Ltd warrants this heat pump to the original purchaser.
Emerald Energy Pty Ltd warrants each new heat pump is free from defects in material and workmanship under normal use and service
from the date of purchase. 5 years tank and heat pump, 2 years labour. *Subject to terms and conditions.
This warranty does not cover damage resulting from accident, misuse or abuse or lack of reasonable care of the product.
In no case shall Emerald Energy Pty Ltd be liable for any incidental or consequential damages for breach of this or any other
warranty express or implied whatsoever.
For full warranty details visit our website emeraldenergy.com.au
Emerald Energy Pty Ltd
L2, 12a Rodborough Road Frenchs Forest NSW 2086
The information contained within this brochure is accurate as of the time of publish. Please note that the Emerald app undergoes regular updates to enhance functionality and introduce new
features, which may result in changes to the details provided herein.
ABN 86 632 172 368
USER GUIDE &
INSTALLATION
MANUAL
All-In-One
Wi-Fi Enabled
Hot Water
Heat Pump
RESIDENTIAL
EE-HWS-A1-220
EE-HWS-A1-220E
EE-HWS-A1-270
EE-HWS-A1-270E
EE-HWS-A1-320
EE-HWS-A1-320E
COMMERCIAL
EE-HWS-A1-220-1/-2
EE-HWS-A1-220E-1/-2
2024.02
EE-HWS-A1-270-1/-2
EE-HWS-A1-270E-1/-2
EE-HWS-A1-320-1/-2
EE-HWS-A1-320E-1/-2
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Table of Contents
Related Manuals for Emerald E-HWS-A1-220
Summary of Contents for Emerald E-HWS-A1-220
- Page 1 EE-HWS-A1-320E COMMERCIAL EE-HWS-A1-220-1/-2 EE-HWS-A1-220E-1/-2 The information contained within this brochure is accurate as of the time of publish. Please note that the Emerald app undergoes regular updates to enhance functionality and introduce new 2024.02 EE-HWS-A1-270-1/-2 EE-HWS-A1-270E-1/-2 features, which may result in changes to the details provided herein.
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Page 2: Table Of Contents
USER GUIDE WELCOME WARRANTY IMPORTANT TIPS EMERALD APP SMART ACTIONS AND SCHEDULING WI-FI PAIRING 10 - 11 CONTROLLER INSTRUCTIONS 12 - 14... -
Page 3: Welcome
Emerald heat pump's can save up to 80% on your hot water costs while enjoying efficient and eco-friendly hot water heating. Pair it with the Emerald app for even greater... -
Page 4: Warranty
There are a few key points to remember to help keep your heat pump running smoothly. Emerald Scan the QR code to download the Emerald app. By connecting your heat pump to the app, your warranty will automatically be registered. -
Page 5: Emerald App
Emerald app What are Smart Actions? Smart Actions is a feature designed to The Emerald app provides you with convenient control and monitoring automate temperature control. It allows you to set specific rules for your heat pump, capabilities for your heat pump hot water system. -
Page 6: Wi-Fi Pairing
If you are having trouble pairing the Heat Pump, please check the following: 1. Download the Emerald app and log in or create a new account. - Ensure your mobile device is connected to a 2.4GHz Wi-Fi 2. Tap the (+) button on the app's home screen select "Add Product."... -
Page 7: Controller Instructions
CONTROLLER INSTRUCTIONS CONTROLLER INSTRUCTIONS BUTTON INSTRUCTIONS OPERATION INSTRUCTIONS CONTROLLER LOCK AND UNLOCK REAL TIME CLOCK SETTING • Press button for 3 seconds to unlock the controller. On/Off • Press button for 2 seconds to turn ON/OFF system. • In the locked state, press the button for 5 seconds, control 1. - Page 8 CONTROLLER INSTRUCTIONS INSTALLATION GUIDE OPERATION INSTRUCTIONS MEMORY FUNCTION AND OTHER FUNCTIONS ELECTRIC HEATING ELEMENT CONTROL ONLY FOR EE-HWS-A1-220E(-1/2) & EE-HWS-A1-270E(-1/2) 1. The Control panel has a power-down memory function. 1. When defrosting, electric heating element is forced to be turned SAFETY PRECAUTIONS 2.
- Page 9 SAFETY PRECAUTIONS GENERAL INFORMATION INSTALLATION & OPERATION MEASUREMENTS INSTALLATION & OPERATION • Ensure the installation adheres to the AS/NZS 5149 Standards. • This heat pump uses R290 (propane) refrigerant, classified as a Model (Residential) EE-HWS-A1-220E EE-HWS-A1-220 EE-HWS-A1-270E EE-HWS-A1-270 EE-HWS-A1-320E EE-HWS-A1-320 flammable gas in accordance with AS 1677.
- Page 10 INSTALLATION COMPONENTS TRANSPORTING THE HEAT PUMP All Emerald Energy heat pumps must be installed by a licensed plumber in compliance with the guidelines specified in AS/NZS 3500.2, which pertains to the "National Plumbing and Drainage Code • To ensure the warranty remains valid, it's crucial to store and for Hot Water Supply Systems - Acceptable Solutions."...
- Page 11 INSTALLATION PLUMBING CONNECTIONS PLUMBING CONNECTIONS VENTILATION GUIDELINES: To maintain a stable air temperature, consider the following recommendations: These guidelines pertain to the proper operation of the heat pump and are not related to the storage of flammable refrigerants. It's • For indoor installations, choose spaces with an air volume greater Cold water supply outlet (G 3/4"...
- Page 12 • The water quality should be analysed before operating the sys- tem to measure the PH value, conductivity, Chloride ion concen- • Emerald heat pumps are configured to generate hot water at tration and sulphate ion concentration. temperatures exceeding 50°C. To comply with AS/NZS3500 regulations, it is imperative to have a Tempering Valve installed.
- Page 13 ELECTRICAL CONNECTIONS ELECTRICAL CONNECTIONS WIRING DIAGRAM • According to AS/NZS 60335-1 Clause 7.12.2, a disconnection WARNING feature must be incorporated into the fixed wiring, following the wiring rules. • Only a qualified and trained professional should handle the electrical connections. 32190001000657 •...
- Page 14 CONTROLLER INSTRUCTIONS CONTROLLER INSTRUCTIONS APPENDIX 1: CHECK HEAT PUMP SYSTEM RUNNING ERROR CODE LIST DESCRIPTION CAUSES COMPRESSOR DRIVER BOARD FAILURE READINGS 1. Refrigerant over filling; ERROR DESCRIPTION The system will stop running immediately once the driver board fails. 1. In the main interface, press the or the button for 3 seconds CODE...
- Page 15 • Ensure clear drainage from overflow pipe. • Disconnect the compressor's power cables. and remove the fault. • Replacement parts must be genuine Emerald heat pump • Ensure adequate insulation on pipework. • Unscrew and remove the compressor fixing screws.
- Page 16 EE-HWS-A1-320E-1 EE-HWS-A1-320-1 The life expectancy of an Emerald Heat Pump is 10-20 years. The average kWh usage of an Emerald Heat Pump is 3-4 kWh per Power supply 220V ~ 240V/50HZ/60HZ/1Phase day (0.85 kW) compared to the kWh usage of a standard electric Emerald Energy systems are built to last.
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