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True Manufacturing Co., Inc.
Be sure to read and fully understand
before installing, operating, maintaining or servicing
this appliance. Failure to do so can result in appliance
failure, property damage, serious injury or death.
Appliance failure, injury or property damage due to
improper installation is not covered by warranty.
True Manufacturing Co., Inc.
2001 East Terra Lane • O'Fallon, Missouri 63366-4434
(636) 240-2400 • FAX: (636)-272-2408
International FAX: (636)-272-7546 • (800)-325-6152
Parts Department: (800)-424-TRUE (424-8783)
Parts Department FAX: (636)-272-9471
North America – Canada and Caribbean
Warranty Phone +1 855-878-9277
Warranty Fax +1 636-980-8510
Warranty Email warrantyinquiries@truemfg.com
Technical Phone +1 855-372-1368
Technical Email service@truemfg.com
7:00 am–6:00 pm CST Monday–Friday,
8:00 am–12:00 pm Saturday
TEC_TM_279 | REV. A | EN
TUC-27F-HC
TWT-44F-HC
WARNING!
this document
Mexico
Phone +52 555-804-6343/44
service-mexicocity@truemfg.com
9:00 am–5:30 pm M–F
Latin America
Phone: +52 555-804-6343/44
servicelatam@truemfg.com
9:00 am–5:30 pm M–F
INSTALLATION MANUAL
Undercounter & Worktop Freezers
TUC-48F-D-4-HC
TWT-67F-HC
TRUE tracks the history of your appliance
For easy reference, record your appliances full model name and
serial number below. This information is on your serial label.
Serial label location varies by appliance.
Model Name:
Serial Number:
INSTALLATION MANUAL
Undercounter & Worktop Freezers
UK, Ireland, Middle East,
Africa & India
Phone: +44 (0) 800-783-2049
Service-emea@truemfg.com
8:30 am–5:00 pm M–F
Australia
Phone: +61 2-9618-9999
service-aus@truemfg.com
8:30 am–5:00 pm M–F
05/15/2024
USER ACTION!
by its serial number.
Original Instructions
European Union & Commonwealth
of Independent States
Phone: + 41 61 563 0705
service-emea@truemfg.com
8:00 am–5:00 pm M–F
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Table of Contents
Related Manuals for True TUC-27F-HC
Summary of Contents for True TUC-27F-HC
- Page 1 USER ACTION! WARNING! Be sure to read and fully understand this document TRUE tracks the history of your appliance by its serial number. before installing, operating, maintaining or servicing For easy reference, record your appliances full model name and this appliance. Failure to do so can result in appliance serial number below.
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Page 2: Table Of Contents
F O R YO U R PU R C H A S E Congratulations! The primary purpose of this document is to assist the installation, maintenance, and servicing of your TRUE appliance. This document contains information important to safety, operation, maintenance, and servicing. DO NOT discard this document. -
Page 3: Preface
The warning, guidelines, and recommendations within this document are meant to prevent appliance damage, injury, or death. Please carefully read all warnings, guidelines, and recommendations before proceeding to ensure the continued safe use and maintenance of your TRUE appliance. Signal & Symbol Definitions Below are symbols you may see in this document. -
Page 4: Important Safety Information
UNDERCOUNTER & WORKTOP FREEZERS truemfg.com Important Safety Information Important Safety Information Basic Safety & Operation Warnings Follow basic safety precautions, including the following, to reduce risk of personal injury, electric shock, fire, or death. WARNING! Be sure to read and fully understand this document before installing, operating, maintaining, or servicing this appliance. Failure to do so can result in appliance failure, property damage, serious injury, or death. -
Page 5: Personal Injury Warnings
Important Safety Information (cont.) Personal Injury Warnings Only qualified technicians should install and service the appliance. For assistance finding a qualified technician, please visit our Service Company Locator at truemfg.com/support/service-locator. TRUE is solely the appliance manufacturer and is not responsible for installation. DANGER! DO NOT allow children to play with or in the appliance. -
Page 6: Appliance Disposal Warnings
DO NOT dispose of your appliance with household waste. Hydrocarbon Refrigerant Warnings TRUE appliances use hydrocarbon refrigerant (R-290/513A/600a). Check the serial label to identify the appliance's refrigerant. Serial label location varies by model. DANGER! Risk of fire or explosion! Flammable refrigerant used. -
Page 7: Electrical Safety Warnings
• Before connecting your appliance to the power supply, verify the power supply is correctly grounded. If the power supply is not grounded, correct immediately. TRUE recommends hiring a qualified electrician to inspect your wall outlet and circuit to ensure they are properly grounded. -
Page 8: About Your Appliance & Installation Requirements
For assistance finding a qualified technician, please visit our Service electrical circuit! truemfg.com/support/service-locator. Company Locator at TRUE is solely the appliance manufacturer and is not responsible • DO NOT use extension cords or adapter plugs. for installation. • Before connecting your appliance to the power supply, The appliance owner is responsible for proper installation and verify the incoming voltage (±5%) and the amps match the... -
Page 9: Clearances
UNDERCOUNTER & WORKTOP FREEZERS truemfg.com About Your Appliance & Installation Requirements (cont.) Clearances NOTICE! Warranty is void if ventilation is insufficient. Be sure your appliance has the required surrounding clearances for ventilation purposes. Keep all ventilation openings in the appliance enclosure or structure housing the appliance clear of obstruction. -
Page 10: Electrical Requirements
NEMA Plug Configurations USER ACTION! 60 HZ USE ONLY! TRUE uses these types of NEMA plugs shown. If you DO NOT have Find a copy of the wiring diagram with our serial number lookup at the proper outlet, have a licensed electrician verify and install the truemfg.com/support/serial-number-lookup. - Page 11 UNDERCOUNTER & WORKTOP FREEZERS truemfg.com NOTES TEC_TM_279 | REV. A | EN 05/15/2024 Page 11 of 36...
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Page 12: Installation & Setup
• If the appliance is damaged, note all damage on at truemfg.com/support/service-locator/. the delivery receipt, immediately file a claim with the delivery freight carrier, and contact TRUE. NOT install the appliance or put it in service. The appliance owner is responsible for performing •... - Page 13 UNDERCOUNTER & WORKTOP FREEZERS truemfg.com Installation & Setup (cont.) Procedure 1. Remove the outer packaging (cardboard and bubble wrap or Styrofoam corner and clear plastic). See fig. 1. Inspect for concealed damage. Again, immediately file a claim with the freight carrier if there is damage. NOTICE ›...
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Page 14: Appliance Location
UNDERCOUNTER & WORKTOP FREEZERS truemfg.com Installation & Setup (cont.) Appliance Location Procedure – Leveling Screws If leveling screws are not factory installed, then, with access to the • Ensure that the drain hose or hoses are positioned in the pan. appliance bottom, install the leveling screws into the threaded holes in the frame rail or appliance bottom. - Page 15 UNDERCOUNTER & WORKTOP FREEZERS truemfg.com Installation & Setup (cont.) Procedure – 6" (152 mm) Leveling Legs Procedure — Stem Castors USER ACTION! 1. Access the appliance bottom. 2. If present, remove the leveling screws. Install castors with brakes in the front. 3.
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Page 16: Level The Appliance
Proper leveling of your TRUE appliance is critical to operating The following procedure describes sealing a non-mobile appliance success (for non-mobile appliances). Leveling impacts effective to the floor for NSF standards. -
Page 17: Wire Shelf Installation
UNDERCOUNTER & WORKTOP FREEZERS truemfg.com Installation & Setup (cont.) Wire Shelf Installation WARNING! Overloading, incorrectly installing, or improperly loading shelves can cause shelf failure and negatively affect appliance operation, resulting in appliance damage, product damage, or personal injury. DO NOT use pliers or any crimping tools when Fig. -
Page 18: Drawer Removal & Installation
UNDERCOUNTER & WORKTOP FREEZERS truemfg.com Installation & Setup (cont.) Drawer Removal & Installation Style #1 Removal 1. Completely open the drawer. 2. Locate the roller clips (in down position; see figs. 1 and 2). 3. While holding the sides of the drawer, rotate the roller clips upward. - Page 19 UNDERCOUNTER & WORKTOP FREEZERS truemfg.com Installation & Setup (cont.) Drawer Removal & Installation Style #2 Removal 1. Slide the drawer out and locate the plastic drawer retainer. See fig. 1 2. Push the plastic drawer retainer forward and raise the front end.
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Page 20: Appliance Operation
All you need to do is plug in the appliance. • Good air flow inside your TRUE appliance is critical. Take care to prevent product from pressing against the sides or back wall and coming within 4" (101.6 mm) of the evaporator housing. -
Page 21: Temperature Control & Light Switch Location
UNDERCOUNTER & WORKTOP FREEZERS truemfg.com Appliance Operation (cont.) Temperature Control & Light Switch Location The light symbol shows the approximate location of the light switch. The electronic temperature control can act as a light switch. To control the light, press the up arrow °C °F Electronic Temperature Control with Digital Display... -
Page 22: True Flextemp
Appliance Operation (cont.) TRUE FlexTemp™ The TRUE FlexTemp shifts the appliance temperature control settings between that of a refrigerator and that of a freezer. Flip the switch behind the rear cover to change between modes. See switch location in fig. 1. -
Page 23: General Sequence Of Operation-Refrigerator & Freezer Appliances
UNDERCOUNTER & WORKTOP FREEZERS truemfg.com Appliance Operation (cont.) General Sequence of Operation — Refrigerator and Freezer Appliances USER ACTION! For more information regarding a appliance's temperature control adjustment or general sequence of operation, please see our Temperature Control Adjustment—Sequence of Operation Manual in our resource library at truemfg.com/support/manuals/#panel4 or scan the code. -
Page 24: Maintenance & Servicing
UNDERCOUNTER & WORKTOP FREEZERS truemfg.com Maintenance & Servicing Maintenance & Servicing WARNING! WARNING! • Only qualified technicians should install and Risk of electric shock or burn! service the appliance. For assistance finding • Powering off an electronic control or setting a qualified technician, please visit our Service temperature controls to the 0 (off) position DOES... -
Page 25: Component Replacement
Fig. 1. Example of OEM parts. Use of non-OEM components may void TRUE's warranty. • Have a licensed service provider service your appliance to minimize the risk of possible ignition due to incorrect parts or improper service and to ensure the operator's health and safety. -
Page 26: Recommended Maintenance
UNDERCOUNTER & WORKTOP FREEZERS truemfg.com Maintenance & Servicing (cont.) Recommended Maintenance See recommended maintenance tasks and frequencies below. Some tasks may be required more frequently based on your installation. Maintenance Tasks Monthly Quarterly Annually Verify the appliance maintains product temperature. Inspect power cord for damage;... - Page 27 UNDERCOUNTER & WORKTOP FREEZERS truemfg.com Maintenance & Servicing (cont.) Model: Serial Number: Jan. Feb. Mar. Apr. Jun. Jul. Aug. Sep. Oct. Nov. Dec. TEC_TM_279 | REV. A | EN 05/15/2024 Page 27 of 36...
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Page 28: Condenser Coil Cleaning
UNDERCOUNTER & WORKTOP FREEZERS truemfg.com Maintenance & Servicing (cont.) Condenser Coil Cleaning Required Tools WARNING! Required tools include (but may not be limited to) the following: • Phillips screwdriver or bit driver The appliance owner is responsible for performing • 1/4" nut driver a Personal Protective Equipment (PPE) Hazard Assessment and ensuring adequate protection during •... - Page 29 Fig. 3. Grill located on the side of the appliance. Fig. 4. Never brush acros coil fins Additional Information If you have any questions, please contact your local TRUE Manufacturing Service Department. See the front cover for locations and contact information.
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Page 30: General Surface Care & Cleaning
UNDERCOUNTER & WORKTOP FREEZERS truemfg.com Maintenance & Servicing (cont.) General Surface Care & Cleaning Gaskets WARNING! • Clean gaskets with warm soapy water. • DO NOT use sharp tools or knives to scrape a gasket. Risk of electrical shock or fire! •... -
Page 31: Stainless Steel Care & Cleaning
Stainless steel cleaners must be free of phosphates, chlorine, chloride, and ammonia. DO NOT use any steel wool, abrasive, or chlorine- based products to clean stainless steel surfaces. True offers environmentally-friendly cleaner and polish through store.trueresidential.com/products/ our True Store at stainless-steel-clean-polish-kit. Stainless Steel Opponents... -
Page 32: Tips To Help Prevent Rust On Stainless Steel
UNDERCOUNTER & WORKTOP FREEZERS truemfg.com Maintenance & Servicing (cont.) 8 Tips to Help Prevent Rust on Stainless Steel Maintain the Cleanliness of Your Equipment Rinse Avoid build-up of hard stains by cleaning frequently. Use When using chlorinated cleaners, you must rinse and wipe dry cleaners at the recommended strength (alkaline chlorinated or immediately. -
Page 33: Reversing Door
UNDERCOUNTER & WORKTOP FREEZERS truemfg.com Maintenance & Servicing (cont.) Reversing Door (TUC/TWT-24/24F & TSSU/TUC/TWT-27/27F) Required Tools Required tools include (but may not be limited to) the following: • 1/4" Socket • 1/4" Combo Wrench • 5/16" Socket • Phillips Screwdriver 24"... - Page 34 Check the door alignment while securing the hinge. Adjust center; star-shaped hole keeps the correct spring tension. the hinges as needed. To adjust the upper hinge, True Incorrect; hinge bracket has not been rotated and angles outward. recommends using a 1/4" combo wrench.
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Page 35: Warranty Information
UNDERCOUNTER & WORKTOP FREEZERS truemfg.com Warranty Information (USA & Canada Only) Warranty Information To view and download the Warranty Information for USA & Canada, please scan the QR code below. TEC_TM_279 | REV. A | EN 05/15/2024 Page 35 of 36... - Page 36 truemfg.com BP_231616_05.24 05/15/2024 P#975533 TEC_TM_279 | REV. A | EN...
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