HP Fortis 14 G11 Chromebook Maintenance And Service Manual
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HP Fortis 14 G11 Chromebook Maintenance And Service Manual

HP Fortis 14 G11 Chromebook Maintenance And Service Manual

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Maintenance and Service Guide
HP Fortis 14 G11 Chromebook
SUMMARY
This guide provides maintenance information about such topics as spare parts, removal and replacement of
parts, security, and backing up.

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Summary of Contents for HP Fortis 14 G11 Chromebook

  • Page 1 Maintenance and Service Guide HP Fortis 14 G11 Chromebook SUMMARY This guide provides maintenance information about such topics as spare parts, removal and replacement of parts, security, and backing up.
  • Page 2 HP Inc. under to be bound by the terms of the HP End To access the latest user guides, go to license. Intel and Core are trademarks of User License Agreement (EULA).
  • Page 3 Safety warning notice Reduce the possibility of heat-related injuries or of overheating the computer by following the practices described. WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface.

  • Page 4: Table Of Contents

    Grounding the work area......................................22 Recommended materials and equipment..............................22 Cleaning your computer........................................23 Enabling HP Easy Clean (select products only) ............................23 Removing dirt and debris from your computer............................23 Cleaning your computer with a disinfectant..............................24 Caring for wood veneer (select products only) ............................25 Packaging and transporting guidelines..................................
  • Page 5 7 Statement of memory volatility ......................................59 Current BIOS steps ..........................................59 Nonvolatile memory usage ......................................... 61 Questions and answers ......................................... 61 Using HP Sure Start (select products only)................................63 8 Specifications..............................................64 Computer specifications........................................64 35.6 cm (14.0 in) display specifications ..................................65 9 Power cord set requirements .........................................66...

  • Page 6: Product Description

    Category Description Product Name HP Fortis 14 inch G11 Chromebook Processors Intel® N200 (up to 3.7 GHz with Intel Turbo Boost Technology, 6 MB Intel Smart Cache, 4 cores, 6 W) Intel N100 (up to 3.4 GHz with Intel Turbo Boost Technology, 6 MB Intel Smart Cache, 4 cores, 6 W)
  • Page 7 Table 1-1 Product components and their descriptions (continued) Category Description ● Supports MU-MIMO Ports USB 3. 1 Gen 1 Type-C® (2) USB 3. 1 Gen 1 Type-A (2) HDMI 1.4 Audio-out (headphone)/audio-in (microphone) combo jack Keyboard/pointing Keyboard with clickpad devices Island style, spill proof Power requirements Battery...

  • Page 8: Components

    Off: The AC adapter is not connected. USB Type-C power connector and 5 Gbps Connects an AC adapter that has a USB Type-C port with HP Sleep and Charge and connector, supplying power to the computer and, if DisplayPort output needed, charging the computer battery.

  • Page 9: Left

    USB Type-C power connector and 5 Gbps Connects an AC adapter that has a USB Type-C port with HP Sleep and Charge and connector, supplying power to the computer and, if DisplayPort output needed, charging the computer battery.

  • Page 10: Display

    Table 2-2 Left-side components and their descriptions (continued) Component Description Battery light ● White: The AC adapter is connected and the battery is fully charged. Amber: The AC adapter is connected and the battery ● is charging. ● Off: The AC adapter is not connected. SIM card tray Display Use the illustration and table to identify the components on the display.

  • Page 11: Keyboard Area

    Table 2-3 Display components and their descriptions (continued) Component Description Camera privacy cover By default, the camera lens is uncovered, but you can slide the camera privacy cover to block the camera's view. To use the camera, slide the camera privacy cover in the opposite direction to reveal the lens.

  • Page 12: Speakers

    Table 2-4 Touchpad component and description Component Description Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen. Speakers Speakers are located above the keyboard. Table 2-5 Speakers and their descriptions Component Description Speakers (2) Produce sound.

  • Page 13: Bottom

    Table 2-6 Special keys and their descriptions Component Description Activates certain computer functions when pressed in combination with other keys, such as or shift. Search key Opens the search dialog. Action keys Execute frequently used system functions. Power key ● When the computer is off, press the button briefly to turn on the computer.

  • Page 14: Labels

    Your service label will resemble one of the following examples. Refer to the illustration that most closely matches the service label on your computer. Table 2-8 Service label components Component Serial number Product ID HP product name Table 2-9 Service label components Component HP product name Product ID Labels...
  • Page 15 Service label components (continued) Component Serial number Warranty period Table 2-10 Service label components Component HP product name Warranty period Product ID Serial number ● Regulatory labels—Provide regulatory information about the computer. ● Wireless certification labels—Provide information about optional wireless devices and the approval markings for the countries or regions where the devices have been approved for use.

  • Page 16: Illustrated Parts Catalog

    To identify the Chromebook™ major components, use this illustration and table. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 17 Table 3-1 Chromebox major component descriptions and part numbers Item Component Spare part number Display assembly NOTE: Display assemblies are offered as spare parts only at a subcomponent level. For more information, see Display assembly subcomponents on page Top cover with keyboard For a detailed list of country codes, see Top cover with keyboard on page Models with WWAN...

  • Page 18: Display Assembly Subcomponents

    Display assembly subcomponents To identify the display assembly subcomponents, use this illustration and table. Table 3-2 Display component descriptions and part numbers Item Component Spare part number Display bezel N84553-001 Display panel FHD, 250 nits N83269-001 FHD, 250 nits, touch panel N83266-001 FHD, 300 nits, WWAN N83264-001...

  • Page 19: Bracket Kit

    Table 3-2 Display component descriptions and part numbers (continued) Item Component Spare part number HD, 250 nits, touch panel N83271-001 Hinges (includes left and right display hinges) N84550-001 Camera module N84552-001 Display back cover (includes wireless antennas) WLAN-only models N84562-001 WLAN-only models with a low-power panel N84563-001 WWAN-only models...

  • Page 20: Miscellaneous Parts

    Table 3-3 Bracket kit descriptions and part numbers Item Component Spare part number Bracket Kit (models without WWAN) N84559-001 Bracket Kit (models with WWAN) N87094-001 System board USB bracket (large) USB bracket (USB board [small] and system board) Lock bracket WLAN module antenna protector WWAN module antenna protector (WWAN models only) Display panel bracket...
  • Page 21 HP Universal Multiport Hub, USB-C M96882-001 HP Universal Multiport Travel Hub, USB-C N60372-001 HP USB-C Travel Hub L72056-001 HP 14.1 Business Slim Top Load Case L05333-001 HP Prelude Pro 15.6 Backpack M03617-001 HP Prelude Pro 15.6 Top Load Case M03618-001 HP Business 14.
  • Page 22 Table 3-4 Miscellaneous part descriptions and part numbers (continued) Component Spare part number Denmark (HF) M79264-001 Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway, and Sweden) L19361-001 Europe (HF) M79266-001 India L19363-002 Israel L19362-001 Israel (HF) M82712-001 Italy L19364-001 Japan L19365-001 North America...
  • Page 23 Table 3-4 Miscellaneous part descriptions and part numbers (continued) Component Spare part number Thailand L22326-001 Thailand + ADP bundle M85421-001 United Kingdom L22320-001 Power cord (C5, FDH, premium, straight, 1.0 m [3.3 ft]) Argentina L36815-001 Australia L36816-001 Brazil L44789-001 Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway, and Sweden) L36818-001 India L36820-001...

  • Page 24: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Use this information to properly prepare to disassemble and reassemble the computer. Tools required You need the following tools to complete the removal and replacement procedures: ● Nonconductive, nonmarking pry tool ● Magnetic Phillips P2 screwdriver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 25: Electrostatic Discharge Information

    ● Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector. ● Before removing an optical drive, be sure that a disc is not in the drive, and be sure that the optical drive tray is closed.

  • Page 26: Preventing Electrostatic Damage To Equipment

    Table 4-1 Static electricity occurrence based on activity and humidity Relative humidity Event Walking across carpet 7,500 V 15,000 V 35,000 V Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker 400 V 800 V 6,000 V Removing dual in-line packages (DIPs) from plastic tube 400 V...

  • Page 27: Grounding The Work Area

    Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● Avoid contact with pins, leads, or circuitry. Recommended materials and equipment HP recommends certain materials and equipment to prevent static electricity: ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ●...

  • Page 28: Cleaning Your Computer

    Enabling HP Easy Clean (select products only) HP Easy Clean helps you to avoid accidental input while you clean the computer surfaces. This software disables devices such as the keyboard, touch screen, and touchpad for a preset amount of time so that you can clean all computer surfaces.

  • Page 29: Cleaning Your Computer With A Disinfectant

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 30: Caring For Wood Veneer (Select Products Only)

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 31: Accessing Support Information

    When grounding is not possible, use an ionizer to dissipate electric charges. Accessing support information To find the HP support that you need, use this information. Table 4-3 Support information locations Service consideration...
  • Page 32 Support information locations (continued) Service consideration Path to access information Repair professionals To locate repair professionals: Go to www.hp.com. Place the cursor over Support resources to display more options. Select Authorized service providers. Component and diagnosis information, To locate diagnosis information and actions: failure detection, and required action Go to http://www.hp.com/go/techcenter/pcdiags.

  • Page 33: Removal And Replacement Procedures For Authorized Service Provider Parts

    To remove and replace computer components, use the procedures described in this section. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to https://partsurfer.hp.com/partsurfer/, select your country or region, and then follow the on-screen instructions.

  • Page 34: Battery

    Remove the bottom cover: Position the computer upside down with the front toward you. Remove the five Phillips M2.0 × 8.0 screws (1) that secure the bottom cover to the computer. Remove the four Phillips M2.0 × 5.0 screws (2) that secure the bottom cover to the computer. Use a case utility tool or similar thin plastic tool (1) to separate the top edge of the bottom cover from the computer.
  • Page 35 WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of information.

  • Page 36: Display Subcomponents (Without Removing The Display)

    Remove the battery from the computer (4). To replace the battery, reverse the removal procedures. Display subcomponents (without removing the display) You can remove some display subcomponents without removing the entire display assembly from the computer. To remove the display panel and camera module, use these procedures and illustrations. To remove display subcomponents that require that you remove the display from the computer, see Display assembly on page Before removing the display subcomponents, follow these steps:...
  • Page 37 Release the top, left, and right sides of the bezel from the display. Insert a tool under the bottom of the bezel and pull the tool along the length of the bezel to release it. Open the computer to 180°. Chapter 5 Removal and replacement procedures for authorized service provider parts...
  • Page 38 Remove the bezel from the display panel. The display bezel is available as spare part number N84553-001. The display panel is secured to the display enclosure with tape that is installed in four locations under the panel. To remove the panel, use tweezers to grasp the end of each piece of tape (1).
  • Page 39 N83266-001: FHD, 250 nits, touch screen N83269-001: FHD, 250 nits N83268-001: HD, 250 nits N83271-001: HD, 250 nits, touch screen When installing a display panel, use the following illustration to determine tape installation locations on the inside of the display rear cover. NOTE: When installing the tape onto the display rear cover, be sure that the end of the tape is visible and accessible, and extends out slightly from under the installed display panel.

  • Page 40: Speaker

    Remove the camera module (3) from the display. The camera module is available as spare part number N84552-001. To install the display components with the display attached to the computer, reverse these procedures. Speaker To remove the speaker, use this procedure and illustration. Table 5-3 Speaker description and part number Description...

  • Page 41: Wwan Module

    Remove the speaker (4) from the computer. To install the speaker, reverse this procedure. WWAN module To remove the WWAN module, use this procedure and illustration. Table 5-4 WWAN module descriptions and part numbers Description Spare part number WWAN module (Qualcomm Snapdragon X12 LTE-Advanced [CAT 6]) N42576-005 IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless...

  • Page 42: Usb Board

    Remove the WWAN module by pulling the module away from the slot at an angle (4). If the WWAN antenna is not connected to the terminal on the WWAN module, a protective sleeve must be installed on the antenna connector, as shown in the following illustration. To install the WWAN module, reverse this procedure.
  • Page 43 Prepare the computer for disassembly (Preparation for disassembly on page 28). Remove the bottom cover (see Bottom cover on page 28). Disconnect the battery cable from the system board (see Battery on page 29). Remove the USB board: Lift the tape (1) from the two connectors on the USB board. You do not have to completely remove the tape.

  • Page 44: Wlan Module

    When replacing the USB board, be sure to remove the USB bracket from the old board and install it onto the new board. To remove the USB bracket (1) from the USB board, pull the bracket straight off (2) the board. To install the USB bracket onto the USB board, remove the paper cover from the tape on the inside of the bracket, and then slide the bracket onto the USB port on the USB board.

  • Page 45: Touchpad

    If the WLAN antenna is not connected to the terminal on the WLAN module, install a protective sleeve on the antenna connector, as shown in the following illustration. To install the WLAN module, reverse this procedure. Touchpad To remove the touchpad, use this procedure and illustration. Table 5-7 Touchpad description and part number Description...
  • Page 46 Remove the battery (see Battery on page 29). Remove the touchpad: Remove the four Phillips M2.0 × 2.5 screws (1) from the touchpad bracket, and then remove the bracket (2). Remove the tape (1) from the top of the touchpad. Disconnect the cable from the ZIF connector (2) on the touchpad.

  • Page 47: Heat Sink

    To install the touchpad, reverse this procedure. Heat sink To remove the heat sink, use these procedures and illustrations. Table 5-8 Heat sink description and part number Description Spare part number Heat sink (includes replacement thermal material) N87095-001 Heat sink thermal pad M76797-001 Before removing the heat sink, follow these steps: Prepare the computer for disassembly...

  • Page 48: System Board

    Each time the heat sink is removed, thoroughly clean and replace the thermal material from the surface of the heat sink. Replacement thermal material is included with the heat sink and system board spare part kits. Reverse this procedure to install the heat sink. System board To remove the system board, use these procedures and illustrations.
  • Page 49 ● Daughter board cable (ZIF) from the USB board (4) ● Keyboard cable (ZIF) (5) ● Touchpad cable (ZIF) (6) Remove the seven Phillips M2.0 × 3.0 screws (1) that secure the system board to the computer. Remove the four Phillips M2.0 × 4.5 screws (2) that secure the system board to the computer. Remove the bracket (3) from the system board.

  • Page 50: Display Assembly

    Remove the system board (2) by pulling it right and out of the computer. When replacing the system board, be sure to remove the USB bracket from the old board and install it onto the new board. To remove the USB bracket (1) from the system board, pull the bracket straight off (2) the board.
  • Page 51 Remove the bottom cover (see Bottom cover on page 28). Disconnect the battery cable from the system board (see Battery on page 29). Remove the display assembly: Remove the four Phillips M2.5 × 5.0 screws (1) that secure the display assembly to the computer. Lift the tape (2) that covers the display connector on the system board, and then disconnect the display cable (3) from the ZIF connector on the system board.
  • Page 52 Release the top, left, and right sides of the bezel from the display. Insert a tool under the bottom of the bezel and pull the tool along the length of the bezel to release it. Remove the bezel from the display panel. Display assembly...
  • Page 53 The display bezel is available as spare part number N84553-001. The display panel is secured to the display enclosure with tape that is installed in four locations under the panel. To remove the panel, use tweezers to grasp the end of each piece of tape (1).
  • Page 54 To remove the camera module: Disconnect the cable from the ZIF connector (1) on the camera module. Use a thin pry tool (2) to release the module. Remove the camera module (3) from the display. The camera module is available as spare part number N84552-001. To remove the hinges from the display rear cover: Remove the five Phillips M2.0 ×...
  • Page 55 Remove the hinges (3) from the display back cover. The display hinges are available as spare part number N84550-001. Remove the two Phillips M2.0 × 3.0 screws (1) from the top display bracket, and then remove the bracket (2) from the display back cover. To remove the camera cable, disconnect the cable from the ZIF connector (1) on the camera module.
  • Page 56 To remove the display cable, remove the cable from the clips (1) along the bottom of the display rear cover. Peel the flat part of the cable (2) off the inside of the display rear cover, and then remove the cable from the clip (3) at the bottom of the display rear cover.

  • Page 57: Lock Bracket

    To remove the WWAN antennas and cables, release the cables from the retention clips (1) built into the display back cover, and then peel the antennas (2) off the cover. The WWAN cables and antennas are available as spare part number N84555-001. The wireless cables and antennas are also included in the display rear cover spare part kit.

  • Page 58: Top Cover With Keyboard

    ■ After removing the display assembly, you can pull the lock bracket straight up and off the computer. To install the lock bracket, reverse this procedure. Top cover with keyboard The top cover with keyboard remains after removing all other spare parts from the computer. The first table provides the main spare part number for the top covers with keyboards.
  • Page 59 Table 5-12 Spare part country codes (continued) For use in country or Spare part For use in country or Spare part For use in country or Spare part region number region number region number Finland/Sweden -B71 Norway -091 Turkey-F -541 France -051 Portugal...

  • Page 60: Backing Up, Resetting, And Recovering

    Backing up, resetting, and recovering This chapter provides information about the standard procedures of backing up your personal data, resetting your computer to original factory conditions, and recovering your operating system. Backing up You can back up your data to an optional USB flash drive or SD memory card or through Google Drive™. For detailed information about creating a backup, go to http://www.support.google.com.

  • Page 61: Option 1: Recovering Using An Internet Connection

    IMPORTANT: Recovery permanently erases everything on your computer hard drive, including your downloaded files. If possible, back up your files before you recover your computer. NOTE: For more information about performing a system recovery on your computer, go to http://www.support.google.com. Before you begin the recovery process, you need the following prerequisites: ●...

  • Page 62: Recovering The Chrome Operating System With Recovery Media

    Turn on a computer that has internet access. NOTE: You must have administrative rights to the computer. Select the Launcher icon, and then select All Apps. In the Apps window, select Recovery, and then select Get started. Follow the on-screen instructions to create the recovery media. NOTE: All data and partitions on your recovery media will be deleted.
  • Page 63 Select the USB flash drive or SD memory card that you inserted, select Continue, and then select Erase now. After the recovery media is erased, select Done to close the Chromebook Recovery Utility, and then remove the USB flash drive or SD memory card. The media is ready to be formatted using a formatting tool provided by your operating system.

  • Page 64: Statement Of Memory Volatility

    No applications, features, or functionality were added to or installed on the system. Following system shutdown and removal of all power sources from an HP business computer system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and also remains in nonvolatile memory.
  • Page 65 If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu. Select System IDs, and then select Asset Tracking Number. Clear the tag, and then make the selection to return to the prior menu. If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu.

  • Page 66: Nonvolatile Memory Usage

    System boot ROM (BIOS) Non-volatile memory, 128 Mbit Download the latest BIOS (16 MB) socketed, removable for your model from the HP website and follow the instructions to flash the BIOS that are on the website RTC (CMOS) RAM Volatile memory, 256 bytes...
  • Page 67 HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 68: Using Hp Sure Start (Select Products Only)

    Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration.

  • Page 69: Specifications

    Specifications This chapter provides specifications for your computer system. Computer specifications This section provides specifications for your computer. When traveling with your computer, the computer dimensions and weights, input power ratings, and operating specifications provide helpful information. Table 8-1 Computer specifications Metric U.S.

  • Page 70: 35.6 Cm (14.0 In) Display Specifications

    35.6 cm (14.0 in) display specifications This section provides specifications for your display. Table 8-2 Display specifications Metric U.S. Active diagonal size 35.6 cm 14.0 in Resolution 1920 × 1080 (FHD) 1366 × 768 (HD) Brightness 300 nits 250 nits Backlight WLED Display panel interface...

  • Page 71: Power Cord Set Requirements

    Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V AC to 120 V AC, or from 220 V AC to 240 V AC. The three-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 72 Table 9-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number Germany India Israel Italy Japan Netherlands KEMA New Zealand SANZ Norway NEMKO People's Republic of China Saudi Arabia SASO Singapore South Africa SABS South Korea Sweden SEMKO...

  • Page 73: Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle. Chapter 10 Recycling...

  • Page 74: Index

    14 identifying 4 left side 4 spare part number 14 audio-out (headphone) jack, right side 3 HP Sure Start 59, 63 identifying 4 computer specifications 64 audio, product description 1 connector, power 3, 4 illustrated parts catalog 11 internal microphones,...
  • Page 75 USB SuperSpeed 3 touchpad 40 top cover USB Type-C power connector removing personal data from illustrated 12 and port with HP Sleep and volatile system memory 59 spare part number 12 Charge 3, 4 resetting 55 top cover with keyboard...
  • Page 76 video, product description 1 wireless certification label 9 wireless, product description 1 WLAN antennas, identifying 5, 8 WLAN device 9 WLAN label 9 WLAN module illustrated 12 removal 39 spare part number 12, 39 workstation guidelines 19 WWAN module illustrated 12 removal 36 spare part number 12 spare part numbers 36...

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