Troubleshooting - ProMOTION EV1 User Manual

ProMOTION EV1
®

TROUBLESHOOTING

Error description
Therapy Unit will
not turn on or
function as desired
Therapy
Unit will not
achieve desired
temperature
Pump Unit or fan
does not operate
as desired
Compression Wrap
does not inflate as
expected
Battery does not
charge / no lights
displayed during
charging
Customer Services
01925 751 027
customerservices@swellaway.com
Possible cause
• Battery charge may be insufficient - please recharge
• Check that battery is correctly inserted into the Therapy Unit
• Check for foreign object contamination in the battery connections
• Battery may be damaged or expired - please contact ProMOTION
services
• Ambient Temperature & Humidity may be outside recommended range -
wait until within range
• If the problem persists, please contact ProMOTION
• Battery charge may be insufficient - please recharge
• Ambient Temperature & Humidity may be outside recommended range -
wait until within range
• Battery may be damaged or expired - please contact ProMOTION
Customer services
• Is the Pump Unit connected properly? - Check that the Pump
connection cable is securely plugged into the Therapy Unit
• Check that the Pump Unit is correctly mounted to the cradle.
The Pump should fit parallel with the bayonet
• Pump Unit or fan may be damaged - please contact ProMOTION
Customer services
• Check that the wrap is not damaged or punctured - please contact
ProMOTION
• Ensure the bladder valve is correctly located into the cradle, and that
the Pump Unit is correctly attached to the cradle
• Check that the wrap is not tightly stretched around the limb prior to
inflation - the wrap should only be tight enough to not slip
• If the problem persists, please contact ProMOTION
• Check that the charger is correctly inserted into the battery pack
• If the problem persists, please contact ProMOTION
Factory reset
® Customer services if you require a new wrap
A Factory reset will delete the:
• Custom programs
• User info
• User notes
• Program history and logs.
From the home menu, scroll until 'New' appears
on the screen. Press and hold 'up' button for
15 seconds, then down then 'down' button to
confirm when prompted
P37
User Manual
® Customer
EV1 Customer Services
®
® EV1
EV1
®
EV1 Customer Services
®
® EV1 Customer Services