Troubleshooting - PROZIS sCore User Manual

ANT+ Pairing
Connecting your equipment via ANT+ can only be done when it is being worn correctly as
explained above. When the device is not worn, it will be in sleep mode and cannot be found
via ANT+.
While wearing the equipment, find and add
device. Follow the indications provided by your device to be able to view your heart rate data
on the display in real time.
Replacing the battery
Insert a coin in the groove on battery compartment lid on the back of the device, and rotate it
counterclockwise. Remove the lid and properly dispose of any used battery in the compart-
ment. Place a new battery in the compartment with the positive pole (+) pointing upward.
Replace the lid and tighten it again using the coin.

Troubleshooting

Some issues that may arise can be solved by the user. If the problem persists after having
tried the following solutions, please contact Prozis customer service.
PROBLEM
The device isn't working.
The sCore won't pair with my
device.
The heart rate is shown incorrectly
or not at all.
Prozis sCore
CAUSE
The battery is drained.
The sCore is not shown in the list of
connectable devices.
Your skin should not be too dry or
too cold.
The battery is low.
The device is placed upside down on
the strap
on your ANT+ supported
SOLUTION
Replace the battery.
Make sure the device goes out of sleep mode
by wearing it or rubbing the contact points.
Replace the battery.
Enable BT on your smartphone or other
device.
Make sure the strap contacts are wet so they
connect properly.
Replace the battery.
Make sure the and are on your left-hand
L R
and right-hand side, respectively.
EN
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