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TROUBLESHOOTING
Symptom
On/Off Power
button does not
light up.
It takes longer than
45 minutes for
the water to pass
through the fi lter.
Unit does not
dispense water
when buttons are
pushed.
Water continues
fl owing from spigot
after push button is
released.
HOT water LED
does not light up.
COLD water LED
does not light up.
Filter Timer does
not show "Filtering"
or "Replace."
Leakage on the
countertop.
Water leaks from
the top cover.
ROOM temperature
water is warm.
6
Possible Cause
Unit might not be plugged
into outlet.
Some air is still in the fi lter.
Internal water tank is not
completely fi lled with water.
Push button is stuck.
1. Power is not on.
2. There is no water in
tanks.
1. Power is not on.
2. There is no water in
tanks.
Battery is dead.
1. Water tanks are not
properly seated on base.
2. Drainage plugs are not
fully engaged.
Water tanks are overfi lled.
Solution
Check the wall outlet for power. Make
sure the outlet is not controlled by a wall
switch.
Place fi lter in an empty bowl, then fi ll with
water, making sure it is fully submerged.
Resoak it for 10-15 minutes, or until no
more bubbles are observed.
Review "Filling the Internal Tanks" on page 5
to be sure it was done correctly. Make sure the
lower water tank is full. Continue to press and
hold push buttons until water flows is steady. If
unit still won't dispense water or flow does not
become steady, contact Customer Service.
Remove water tanks from the base.
Continue pressing button until it no longer
sticks.
1. Make sure unit is plugged into outlet.
2. Make sure air has been purged from
internal tanks, as stated on page 5.
3. If there is water in the tanks, it will take
about 10 minutes for the water to heat.
1. Make sure unit is plugged into outlet.
2. Make sure air has been purged from
internal tanks, as stated on page 5.
3. If there is water in the tanks, it will take
about 80 minutes for the water to chill
the fi rst time. It takes only about 30
minutes for subsequent fi ll-ups.
Contact Customer Service for replacement
fi lter timer.
1. Make sure water tanks are seated
properly on the base.
2. Ensure that drainage plugs are correctly
installed on the bottom of the base.
Drain excess water from tanks by pressing
push buttons.
HOT and ROOM temperature water must
be used on a regular basis.
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