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Customer Service
16 Customer Service
Function-relevant genuine spare parts
Customer Service
according to the relevant Ecodesign
Directive can be obtained from Cus-
tomer Service for a period of at least
10 years from the date on which your
appliance was placed on the market.
Detailed information on the warranty
period and terms of warranty in your
country is available from our after-
sales service, your retailer or on our
website.
If you contact Customer Service, you
will require the product number (E-
Nr.) and the production number (FD)
of your appliance.
The contact details for Customer Ser-
vice can be found in the enclosed
Customer Service directory or on our
website.
16.1 Product number (E-Nr.)
and production number
(FD)
You can find the product number (E-
Nr.) and the production number (FD)
on the appliance's rating plate.
→ "Appliance", Fig.
Make a note of your appliance's de-
tails and the Customer Service tele-
phone number to find them again
quickly.
Technical data
17 Technical data
Refrigerant, cubic capacity and fur-
Technical data
ther technical specifications can be
found on the rating plate.
→ "Appliance", Fig.
This product contains a light source
from energy efficiency class G. The
light source is available as a spare
part and should only be replaced by
trained specialist staff.
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You can find more information about
your model online at http://
www.siemens-home.bsh-group.com/
el. Please then follow the instructions
on searching for the model. The
model identifier is made up of the
characters before the slash in the
product number (E-Nr.) on the rating
plate. Alternatively, you can also find
the model identifier in the first line of
the energy label.
Customer Service en
29
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