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ZEPP CLARITY Omni User Manual

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Summary of Contents for ZEPP CLARITY Omni

  • Page 1 Omni OTC Hearing Aids User Guide...
  • Page 2 Warnings Warning: If you are younger than 18, do not use this. You should go to a doctor, preferably an ear-nose-throat doctor (an ENT), because your condition needs specialized care. Over-the-counter hearing aids are only for users who are age 18 or older. This OTC hearing aid is for users who are 18 and older.
  • Page 3 • You saw blood, pus, or f luid coming out of your ear in the past 6 months • You have a lot of ear wax, or you think something could be in your ear • You get really dizzy or have a feeling of spinning or swaying (called vertigo) •...
  • Page 4 Warnings: • Keep and store hearing aids and components out of reach of children. Contains small parts which may be a choking hazard. • Check before using the hearing aids in areas where electronics or wireless devices are restricted. This may cause interference.
  • Page 5 • Do NOT repair or replace the lithium-ion rechargeable battery yourself. Contact us if you believe a battery replacement is required. • Do NOT wear hearing aids while sleeping. • Do NOT use hearing aids during X-rays, MRIs, CT scans or other similar medical treatment to prevent damage to the hearing aid.
  • Page 6 Cautions Caution: This is not hearing protection. You should remove this device if you experience overly loud sounds, whether short or long-lasting. If you're in a loud place, you should use the right kind of hearing protection instead of wearing this device. In general, if you would use ear plugs in a loud place, you should remove this device and use ear plugs.
  • Page 7 Notes ear, injuring your eardrum or ear canal, possibly seriously. Note: If you remain concerned, consult a professional. If you try this device and continue to struggle with or remain concerned about your hearing, you should consult with a hearing healthcare professional. Note: What you might expect when you start using a hearing aid A hearing aid can benef it many people with hearing loss.
  • Page 8 If you have hearing loss in both ears, you might get more out of using hearing aids in both, especially in situations that make you tired from listening-for example, noisy environments. Note: Tell FDA about injuries, malfunctions, or other adverse events. To report a problem involving your hearing aid, you should submit information to FDA as soon as possible after the problem.
  • Page 9 Cautions: • Do NOT use the hearing aids or their components if any part of them is damaged, if they emit any loud unusual noise, if you experience a warming sensation, or if you experience loss of audio. • Do NOT make unauthorized alterations to this product. •...
  • Page 10 contact with the skin or eyes. If contact made, seek medical advice. • Keep hearing aids away from fire and excessive heat (e.g., from storage in direct sunlight, near candles, or in a hot car) to avoid burns or damage to product. •...

  • Page 11: Table Of Contents

    Content Intended Use Indications for Use Your Hearing Aids What’s in the Box Overview Download the Zepp Clarity App Program Recommendation Find My Device Wearing Your Hearing Aids How to Tell Left from Right Put On the Hearing Aids Removing the Hearing Aids...
  • Page 12 Connect Your Phone Using the Button Charging Hearing Aids Indicator Lights Instructions Charging Case Indicator Light Instructions Care and Maintenance Clean the Hearing Aids Changing the Domes Changing the Wax Guards Receiver Wire Size Troubleshooting Sport Lock Troubleshooting Further Information Operating, Transport &...
  • Page 13 Compliance Information Wireless Technical Description Symbols and Descriptions Warranty and Service Repair Exclusions from Warranty Repair Coverage Loss and Damage...

  • Page 14: Intended Use

    Intended Use The Zepp Clarity Omni is a pair of OTC wireless air conduction hearing aids, intended to amplify sound for individuals 18 years of age or older with perceived mild to moderate hearing impairment. Indications for Use The Zepp Clarity Omni hearing aids are intended to amplify sound for mild to moderate hearing impairment.

  • Page 15: Your Hearing Aids

    Your Hearing Aids What’s in the Box 1 pair Zepp Clarity Omni Charging Case Hearing Aids 3 pairs Open Domes 3 pairs Closed Domes (Sizes S, M, L) (Sizes S, M, L) 1 pair Tulip Domes (Tulip Domes are pre-attached to...
  • Page 16 USB Cable Cleaning Brush 1 pair Sport Locks Wire Sizing Tool User Guide...

  • Page 17: Overview

    Overview Multi Function Button Microphone Receiver Wire Volume Up Button Microphone Volume Down Button Charging Contacts Receiver Dome...
  • Page 18 Hearing Aids Charger Case Type-C Indicator Lights Indicator Light Charging Port...

  • Page 19: Download The Zepp Clarity App

    Download the Zepp Clarity App With the Zepp Clarity App, you can customize your hearing aids to suit your preferences. You can adjust the volume, change the hearing programs, locate your hearing aids, update the firmware, and more. To get the app, go to the Apple App Store or Google Play Store on your smartphone and search for Zepp Clarity.

  • Page 20: Program Recommendation

    Program Recommendation If you are using Zepp Clarity Omni hearing aids for the first time, we highly recommend that you use the program recommendation feature. This feature can recommend one of three standardized output profiles for you based on your hearing impairment situation, and automatically set the volume, which will significantly improve your hearing experience.

  • Page 21: Wearing Your Hearing Aids

    Wearing Your Hearing Aids How to Tell Left from Right Left hearing aid (blue marking on the receiver) Right hearing aid (red marking on the receiver)

  • Page 22: Put On The Hearing Aids

    Put On the Hearing Aids Hang the hearing aid over the top of your ear. Hold the Receiver Wire where it bends and gently push the receiver dome into your ear canal. Push the dome far enough into your ear canal so that the Receiver Wire rests against your head.
  • Page 23 If the Receiver has Sport Lock , place it in the ear so it follows the contour of the ear. Sport Lock Notes: • If you have long hair, put your hair up. • If you wear glasses, keep your glasses on. •...

  • Page 24: Removing The Hearing Aids

    Removing the Hearing Aids Lift the hearing aid off your ear. Hold the Receiver Wire with your thumb and forefinger where it bends and pull the dome out of your ear canal.

  • Page 25: Find The Most Suitable Dome

    Find the Most Suitable Dome The size of the dome affects comfort and stability. Tulip domes are one size. Closed and open domes are available in different sizes. The Size of Dome Once you have chosen the type of domes, the next step is to choose the right size.

  • Page 26: Using Your Hearing Aids

    having conversations, eating, drinking, exercising, etc. This may help you select the dome that provides maximum comfort throughout the day. Using Your Hearing Aids Power On and Off Your hearing aids will automatically power on when you remove them from the Charging Case. And they will automatically go into sleep mode when you place them in the Charging Case.

  • Page 27: Connect Your Phone

    Connect Your Phone Initial use: Open the charging case lid, and you will see the white Charger Case Indicator Light slowly flashing.
  • Page 28 20 seconds until the white Charging Case Indicator Light is slowly flashing. Open the Bluetooth settings on your phone and select "Zepp Clarity Omni" from the Bluetooth device menu. Note: Keep Bluetooth on when you are performing device pairing and using the hearing aids.

  • Page 29: Using The Button

    Using the Button Multi-Function Button Volume Up Button Volume Down Button Setting Button Action Change program Short press Multi-function Button Increase volume Short press Volume Up Button Decrease volume Short press Volume Down Button Manually power off Long press Multi-function Button (3 seconds) Auracast scan Long press Volume Up Button (1 second) Switching...

  • Page 30: Charging

    Charging Place the Hearing aid into the charging case, and the charging case will automatically charge the hearing aid. Connect the small end of the USB Cable to the port on the back of the Charging Case. Then connect the other end to a USB-A wall charger (not provided).

  • Page 31: Hearing Aids Indicator Lights Instructions

    Hearing Aids Indicator Lights Instructions The hearing aids Indicator Lights are show the hearing aid battery level and charging status. Hearing aids Indicator Lights Hearing aids are correctly placed and have sufficient battery. White Light Hearing aid have in sufficient battery and are charging.

  • Page 32: Charging Case Indicator Light Instructions

    Charging Case Indicator Light Instructions The charging case Indicator Light shows the charging case's battery level and Bluetooth pairing status. Charger Case Indicator Light Hearing aids are waiting to be paired with the phone. White Light Blinking The charging case battery is sufficient.
  • Page 33 The charging case battery is low or charging. Orange Light The charging case is out of power. Please charge the charging case. Note: The lights only glow when the Lid is open or the charging case is connected to power.

  • Page 34: Care And Maintenance

    Care and Maintenance Clean the Hearing Aids It is important to keep your hearing aids clean and dry on a daily basis. Use the Cleaning Brush to remove dust around the Microphones.

  • Page 35: Changing The Domes

    Changing the Domes Remove the used Dome by pulling it off the Receiver. Push the new Dome over the ribbed end of the Receiver. Gently tug the Dome to make sure that it’s securely fastened on the receiver.

  • Page 36: Changing The Wax Guards

    For Tulip Dome, ensure the large petal is outside the small petal. This illustration shows a correctly mounted. Note: You may need a different dome size for each ear. Changing the Wax Guards The Receiver has a white Wax Guard. It keeps earwax and debris from damaging the Receiver.
  • Page 37 Box of 8 Wax Guard tools. The tool has two pins: one empty for removal and one with the new Wax Guard. Remove the Dome from the receiver. Insert the empty pin into the Step 1 Wax Guard in the Receiver and pull it out.

  • Page 38: Receiver Wire Size Troubleshooting

    Receiver Wire Size Troubleshooting If you are unable to achieve an appropriate fit of the receiver to your ear, you may need another length of receiver wire. Please contact our customer support team at (855)619-4327, you can order a free replacement. Please determine the length of the receiver wire you need, and inform customer service during the call.
  • Page 39 Locate the corresponding size Size 1 number (1, 2, 3) on the Wire Sizing Tool and state it when you order. Note: You may need a different Size 2 receiver wire size for each ear. Size 3...

  • Page 40: Sport Lock

    Sport Lock If you are very active, your hearing aids may move from the correct position. To avoid this situation, you can attach a Sport Lock to the receiver. Install the Sport Lock Thread the Sport Lock through the hole of the Receiver. Sport lock Tighten the Sport Lock until it fits tightly against the Receiver.
  • Page 41 Remove Sport Lock Hold the Receiver and Sport Lock, push the Sport Lock upwards. Note: Sports locks may become stiff, brittle, or discolored over time. Please replace it promptly.
  • Page 42 Technical Information Measurements per Result ANSI/CTA2051:2017 Maximum output (OSPL90) 116 dB SPL High-frequency average 113 dB SPL (HFA) OSPL90 Average full-on gain (HFA- 40 dB FOG) Reference test gain 37 dB Frequency response 200-8000 Hz bandwidth / range Frequency response curve See Figure 2 500 Hz @70 dB SPL 0.6% Total harmonic distortion...
  • Page 43 Measurements per Result ANSI/CTA2051:2017 Equivalent input noise 26 dB SPL (noise reduction disabled) Equivalent input noise 13 dB SPL (noise reduction enable) Latency 6 ms Battery current drain 3.6 mA (hearing aid) Working time 18 hours...
  • Page 44 Figure 1: Nominal OSPL90 curve as measured in a 2 cc coupler. OSPL-90 1000 10000 Frequency (Hz)
  • Page 45 Figure 2: Nominal frequency response curve as measured in a 2 cc coupler. RESP-60 1000 10000 Frequency (Hz)

  • Page 46: Troubleshooting

    Troubleshooting Issue Solutions • Ensure hearing aids and No Sound. charging case are charged. • Change or clean dome. Too soft / sound quality • Use the Clarity App to change seems low, weak or volume in programs. diminished. • Change or clean dome. •...
  • Page 47 Issue Solutions • Ensure hearing aids and No Lights on charging charging case are charged. case. • Open / closed charging case Lid. • Have the item removed from your ear by a healthcare Dome remains in ear. professional. Do NOT attempt to remove the item yourself.
  • Page 48 Issue Solutions Cannot adapt to hearing amplified sound (e.g., • Get help from a customer own voice too loud, service advisor. Dial (855) 619- background sounds 4327 to contact us. audible, etc.). Hearing aids does not • Ensure hearing aids and work.

  • Page 49: Further Information

    Further Information Operating, Transport & Storage Conditions Operating Relative Atmospheric Temperature conditions humidity pressure 5 to 40 °C Operating 0 to 90 % 700 to 1060 hPa (41 to 104 °F) -20 to 50 °C Storage 0 to 90 % 700 to 1060 hPa (-4 to 122 °F) -20 to 50 °C...
  • Page 50 injury, fire or explosion! • Expected battery life: 2 Years • Follow the safety instructions for lithium-ion rechargeable battery in this section. • Keep out of reach of children and pets. • Observe the operating conditions. Refer to the section "Operating, transport, and storage conditions".

  • Page 51: Waste Disposal

    The hearing aids, charging case, USB-C power cable, and USB-C power cable must be recycled at an e-waste facility or sent back to Zepp. Everything else goes in normal waste. Compliance Information This device complies with FCC 47 CFR Part 15, subpart C.
  • Page 52 If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: •...
  • Page 53 2. This device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and meets applicable limits for radio frequency (RF) exposure. SAR limits depend on whether this equipment is used against the head or on the wrist.
  • Page 54 This device complies with FCC radiation exposure limits set forth for general population. This transmitter must not be co- located or operating in conjunction with any other antenna or transmitter. FCC ID: 2AC8UA2317 Hearing Aid Model: A2317 Charging Case Model: A230EY Radio Transceiver Frequency Range: 2.4 to 2.4835 GHz Radio Receiver Bandwidth: 1MHz, 2 MHz Modulation Type: GFSK, π/4-DQPSK, 8-DPSK...

  • Page 55: Wireless Technical Description

    Wireless Technical Description Classification: Your Zepp Clarity Omni hearing aid is classified as Class II exempt per 21 CFR 874 and Type B per IEC 60601-2-66. This hearing aid model has been tested to, and has passed, the following EMC, emissions, and immunity tests: •...

  • Page 56: Symbols And Descriptions

    Symbols and Descriptions Symbols Descriptions Warning/Caution: Important information for injury prevention, handling, and product safety. Consult instructions for use. Note. Keep magnets away from hearing aids to avoid damage. Relative humidity: Store between 0% to 90% relative humidity. 1060 Atmospheric pressure should be 700 to 1060 hPa.
  • Page 57 Symbols Descriptions Contains electronics, dispose according to local regulations, or return to the manufacturer. Do NOT use if package is damaged. Bluetooth ® low energy technology. Manufacturer Date of manufacture. Catalogue number. Type B applied part. Protected against spraying water and against IP22 access to hazardous parts with a tool, per IEC 60529.

  • Page 58: Warranty And Service

    Warranty and Service 45-day right to return: Zepp Clarity Omni grants you a 45- day right to return starting from the date of delivery. To receive a return authorization, please contact our customer support team at (855)619-4327. If you are not satisfied with your Zepp Clarity hearing aids, you have the option of returning the device within forty-five (45) days after delivery.

  • Page 59: Repair

    What you get with your repair: For valid repairs, Zepp Clarity pledges to secure functionality at least equivalent to the original hearing aid. At the discretion of Zepp Clarity, hearing aids may be replaced by new products or products manufactured from new or serviceable used parts or...

  • Page 60: Exclusions From Warranty Repair Coverage

    • Damage caused by third party equipment with which the product is used. • Commercial use or resale. • Features or performance parameters pertaining to any software or services beyond the product’s normal use function substantially in accordance with Zepp's technical...

  • Page 61: Loss And Damage

    (including the unauthorized removal of any component or external cover). Loss and Damage Loss & damage: Zepp Clarity Omni offers a one-time (1x) replacement for each Zepp Clarity hearing system ("two hearing aids and one charging case") that is lost or damaged during the warranty period, for a fee (stated and updated at clarity.zepp.com).

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