ZEPP CLARITY ONE User Manual

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Page 1 User Guide...
Page 2 Welcome Thank you for choosing our hearing aids as your daily partner in life. Just like anything new, you may need a little time to get acquainted with them. This guide will help you further understand how your hearing aids can improve your quality of life.
Page 3 For the best experience, we recommend the following simple steps: Download the Zepp Clarity App. Connect the charging case, the Zepp Clarity app allows you to manage hearing programs to provide the best listening experience in each ear. Please read this user guide to get started. Also, you can visit ZeppClarity.com, or call 1(855) 619-HEAR for more information.
Page 4: Intended Use
Safety and health information Intended use The Zepp Clarity ONE hearing aids are only for users aged 18 and older to compensate for perceived mild-to-moderate hearing impairment. A younger person with hearing loss should see a licensed physician, preferably an ear specialist, for diagnosis of potential associated medical conditions.
Page 5 aid dispenser determines through inquiry, actual observation, or review of any other available information concerning the prospective user, that the prospective user has any of the following conditions: - Visible congenital or traumatic deformity of the ear. - History of active drainage from the ear within the previous 90 days.
Page 6 Remove this device from your ear if it causes pain or discomfort when inserting or placing it. To try again, make sure to follow the instructions. If you feel pain or discomfort again, contact the manufacturer. Always wear a hearing aid with an ear tip. Make sure that the ear tip is correctly attached.
Page 7 GENERAL WARNINGS Avoid use of hearing aid systems directly next to other electron- ic equipment, which could result in decreased performance. If such use is necessary, monitor the performance of your hearing aid system and the other equipment to ensure they are operat- ing normally.
Page 8 Use only the medical grade (IEC 60601-1) charging cable provid- ed by the manufacturer. The Zepp Clarity ONE hearing aids are NOT intended for use by children. The hearing aid and accessories contain small parts which should be kept out of reach of children due to choking...
Page 9 Hearing aid may impair remaining hearing. Only use as prescribed by your hearing care professional. Hearing aid must only be used by intended person. Use by another person may damage their hearing. Do not use an instrument, such as a cotton swab, to push the hearing aid in the ear canal.
Page 10 Do not expose hearing aid to contaminants such as hair spray, mousse, gel, lotions, etc. to prevent damage to the hearing aid. Avoid exposure to water or long-term exposure to moisture to prevent damage to hearing aid and charging case. Do not dry hearing aid with a hairdryer.
Page 11 CAUTIONS This is not hearing protection You should remove this device if you experience overly loud sounds, either of short or long duration. You should use appropri- ate hearing protection in loud environments. As a rule, if you would use ear plugs in a loud environment, you should remove this device and use ear plugs in that environment.
Page 12 hearing aid will not prevent or improve a hearing impairment resulting from a medical condition(s). For many people, the use of a hearing aid may be more satisfac- tory with training or counseling because the hearing aid is only one part of hearing habilitation. Also, if you have hearing loss in both ears, use of hearing aids for both ears (bilateral hearing aids) may provide more benefit than just one hearing aid, especially in demanding listening...
Page 13 Important notice for prospective hearing aid users Good health practice requires that a person with a hearing loss have a medical evaluation by a licensed physician (preferably a physician who specializes in diseases of the ear) before purchas- ing a hearing aid. Licensed physicians who specialize in diseases of the ear are often referred to as otolaryngologists, otologists or otorhinolaryngologists.
Page 14 hearing aid. The hearing aid evaluation will enable the audiolo- gist or dispenser to select and fit a hearing aid to your individual needs. If you have reservations about your ability to adapt to amplifica- tion, you should inquire about the availability of a trial-rental or purchase-option program.
Page 15 Hearing health care information The hearing aid is designed and intended for perceived mild to moderate hearing loss in adults. If you experience any of the following, you may have this kind of hearing loss: - Difficulty hearing or understanding conversations, especially in groups or noisy places, or when you can't see who is talking.
Page 16: What's Included
Your Hearing Aids What's included Zepp Clarity ONE Small-sized open Medium-sized open (1 pair) ear tips (1 pair) ear tips (1 pair) Charging case Small-sized closed Medium-sized closed ear tips (1 pair) ear tips (1 pair)
Page 17 USB Type-C power Cleaning brush cable User Guide User guide Cleaning cloth Earwax guards * The hearing aids come with optional medium-sized open ear tips. If any part of the product is damaged, don’t use it. Contact NOTES your authorized Zepp dealer.
Page 18 Getting to know your Zepp Clarity ONE Charging Contacts Ear Tip Microphone Cover Removal Cord L is for the R is for the left ear right ear...
Page 19 Getting to know your charging case The charging case is used to store and charge your hearing aids. Connect the charging case with the Zepp Clarity App, the charging case can also be used to personalize your listening experience in each ear.
Page 20 If your charging case is plugged in and is charging, the hearing aids inside will also be charged. The hearing aids automatically turn off when being charged. Before start using the charging case, we'd like to walk you through each component of the charging case. Lid: Protects the hearing aids during charging and storage.
Page 21 Charging Case Lid Charging Case Indicator Light USB Power Cable Charging Slots Hearing Aid Indicator Lights...
Page 22: Daily Use
Daily Use Removing the hearing aid from the charging case Take hold of the removal cord and pull up to remove the hearing aid from the charging slots. Be sure to flip the hearing aid over so the removal cord is pointing down- wards before wearing it.
Page 23 Inserting your hearing aids To insert the hearing aid into your ear, hold it with your thumb and index finger, grasp the removal cord, and make sure it is pointing downwards. See Figure 1. Figure 1 Figure 2...
Page 24 Gently insert the tip of the hearing aid into your ear canal. Then, softly press it into place with your fingers. See Figure 2 and Figure 3. The removal cord should be in this position. See Figure 4. Figure 3 Figure 4...
Page 25 Change the hearing program Your hearing aids have four hearing programs. To go from one program to the next, use a flat hand to firmly and rapidly double tap over your ear canal. The switch responds to the pressure created when you tap, not the touch of your hand. Your hearing aids will let you know when you’ve changed programs.
Page 26 To learn more about hearing Programs and how they work (see pages 37).
Page 27 Removing your hearing aids Grasp the removal cord. Gently pull out to remove the hearing aid. The hearing aids are designed for all-day use, but it cannot be used while sleeping. Please remove them before sleep. Also, check for wax build-up after removal.
Page 28: Charging Your Hearing Aids
Charging your hearing aids The hearing aid indicator lights indicate the charging status of the hearing aid. Note: The status is only displayed shortly after putting the hearing aids into the charging case. - Place the right hearing aid in the charging slot marked with an "R", and the left one in the slot with an "L".
Page 29 Hearing aid indicator lights description White light The hearing aid battery is greater than 25% and is charging. Orange light The hearing aid battery is less than 25% and is charging.
Page 30 Checking the battery capacity of your charging case To check whether the charging cases internal battery has enough capacity to fully charge your hearing aids when you are mobile: - Disconnect the charging case from the electrical outlet. - Open the lid. - The charging case indicator light will indicate the state of the charging cases battery for 10 seconds.
Page 31 Charging case indicator light description (when you are mobile) White light The charging cases battery is greater than 25%. Built-in battery has enough capacity to fully charge two hearing aids. Orange light The charging cases battery is less than 25%. Built-in battery does not have enough capacity to fully charge two hearing aids.
Page 32 Charging your charging case When the charging case is plugged in or placed on a wireless Qi-char- ger, it charges the hearing aids (if they are placed in the charging case) and it charges the integrated battery at the same time. As long as the charging case is being charged by an external power source, charging case indicator light shows the charging status of the integrated battery.
Page 33 Charging via wirelessly - Place the charging case on a Qi certified wireless charging pad. - After a few seconds the internal battery will start charging. - When hearing aids are inserted, they will also start charging.
Page 34 Charging case indicator light description (when charging case is charging) White light The charging cases battery is fully charged. Orange light The charging cases battery is being charged. Light off - Charging is fully charged. * - The charging cases battery is too low to display the status.
Page 35 Zepp Clarity App Account When you use the app for the first time, register an account using your mobile number or email address. All features of the app are available only after you log in to the account registered with the app. If you forget your password, use...
Page 37: Pairing And Unpairing
Pairing and Unpairing Upon first login to Zepp Clarity, it is recommended to pair your charging case. You cannot control the hearing programs in the hearing aids until the charging case is paired. When pairing the charging case, ensure that Bluetooth is enabled on your mobile phone.
Page 38: Hearing Programs
Hearing programs Getting Started All operations on the “Programs” page must ensure that the mobile phone is connected to the charging case and the hearing aids must be properly placed in the charging case. The hearing aids are shipped with four preset hearing programs (Programs 1~4), which are displayed as Preset 1-4 on the Mobile app.
Page 39 Changing Your Hearing Program If you are not satisfied with the hearing programs in the hearing aids, you may try to change them. Tap the Edit icon to reconfig- ure the hearing programs. Tap the minus sign to delete the currently selected hearing program.
Page 41: Favorite Program
Favorite Program It is best to take some time to become comfortable with each preset program. When you are ready, choose your favorite program. The Favorite program can be the same or different for each ear. We will customize hearing programs more suitable for your environment based on your choice, such as crowd, TV, etc.
Page 42: Bass & Treble
Bass & Treble You can change the Bass and Treble handling for each hearing program in the Zepp Clarity app. Adjust for both ears or select Left/Right to adjust separately. BASS: A Bass adjustment will influ- ence your perception of volume.
Page 43: Check The Battery Level
Check The Battery Level At the top of the “Programs” page, you can get the current battery level information of the hearing aids and charging case Environmental Settings Restaurant: Enhances soft, nearby speech while reducing unwanted background noise (e.g. restaurant, coffee shop, etc.) Pro-tip: You’ll still need to sharpen your active listening skills.
Page 44 Phone: Optimizes your ringing response and reduces feedback when a phone is held to the ear Meeting: Enhances nearby speeches in small groups (e.g. meeting room, workplace, etc.) Crowd: Prioritizes comfort sound perception over speech clarity in a noise environment (e.g. concert) Theater: Optimizes listening for a large room or hearing at a distance (e.g.
Page 45: Final Step
Final Step All hearing program modifications made in the Zepp Clarity app need to be synchronized to the hearing aids to take effect. To ensure your devices receive your personalized changes, the following steps are necessary: Properly place the hearing aids in the charging case Choose the "Apply"...
Page 46: User Support
You can find the following features on the “More” page： View and edit your nickname, gender and birthday. When you select Zepp Clarity ONE you can view the device status, set timed alerts for cleaning the hearing aids and replac- ing the ear tips, upgrade the firmware to the latest version and restore your app and firmware parameters to factory settings.
Page 47: Maintenance And Care
Maintenance & Care Daily Maintenance The ear tips may accumulate some earwax with each removal. Typically, a sizable amount of earwax will be brought out during the initial days of use. But the amount of earwax should reduce over time. Use the cleaning brush to gently clean the ear tips to remove the earwax and debris on the ear tips and in the sound holes.
Page 48 Brush around the microphone cover to keep the wax from blocking the openings through which sound enters the hearing aid. Use the cleaning cloth provided to wipe the charging contacts before charging. Earwax and oils from the skin will cover the contacts and interfere with proper charging.
Page 49 Removing and installing ear tip Ear Tip Nose Orange Marking Base of Nose Body of Hearing Aid...
Page 50 Step 1: Grasp the body of the hearing aid with your thumb and index finger. Grasp the ear tip on one side at the bottom with your other hand and pull it from the body of the hearing aid.
Page 51 Step 2: Slide the ear tip onto the output of the hearing aid. It should fit snugly at the bottom of the output. Be sure the ear tip stays on the hearing aid tightly each time before it is placed into your ear. You can do this by pushing the ear tip down the output toward the base.
Page 52 CORRECT INCORRECT WARNING Make sure that the ear tips are properly installed. In rare cases, the ear tip could remain in your ear after removing the hearing aid. If this happens, please have the ear tip removed by a healthcare professional.
Page 53 Removing and installing earwax guard Step 1: Take the hearing aid between your thumb and index finger. With your other hand, use the threaded side to gently twist the tool into the nose of the hearing aid to grab onto the used earwax guard.
Page 54 Step 2: Once the tool has grabbed onto the earwax guard, pull firmly on the tool to remove the earwax guard from the hearing aid. Step 3: Turn the blue wheel of the earwax guard replacement tool to a chamber containing a fresh new earwax guard.
Page 55 Step 4: Push the Changing Tool’s smooth end firmly into the center of the blue earwax guard to grab onto it. Once the earwax guard feels engaged, pull it out.
Page 56 Step 5: Grasp the body of the hearing aid between your thumb and index finger. With your other hand, gently insert the Changing Tool (with the clean earwax guard engaged) as straight as you can into the open nose of the hearing aid.
Page 57 Step 6: Once the earwax guard is in line and flush with the nose of the hearing aid, pull the Changing Tool away. The earwax guard will disengage and stay in place. CORRECT INCORRECT WARNING Make sure that the earwax guards are properly installed.
Page 58 Find the perfect ear tips for you Your hearing aids come with medium-sized open ear tips. Open ear tips come in 2 sizes: small and medium because we hope you enjoy your experience with the hearing aids. Medium-sized is going to be the right fit for most people. Open Ear Tips Small Medium...
Page 59 Sometimes, people's left and right ear canals are of different sizes. If this is the case for you, then you may need a medium sized ear tip of one ear and a small sized one for the other. In addition, we offer closed ear tips to meet individual require- ments for sound quality and volume.
Page 60: Operating, Transport, And Storage Conditions
More Information Possible physiological side effects Skin irritation Accelerated build-up of ear wax (cerumen accumulation) If this or anything related may arise, please contact us. Operating, transport, and storage conditions Operating Temperature Relative humidity conditions Operating 5 to 45 °C (41 to 113 °F) 0 to 90 % Storage -20 to 50 °C (-4 to 122 °F)
Page 61 WARNING Risk of injury, fire or explosion during shipment. Ship the hearing aids and/or charging case according to local regulations. NOTES Time to warm from minimum storage temperature before use: 1 hour (ambient temperature 68°F or 20°C) Time to cool from maximum storage temperature before use: 1 hour (ambient temperature 68°F or 20°C) Do NOT use if package is damaged.
Page 62 Lithium-ion rechargeable battery safety information WARNING A lithium-ion rechargeable battery is permanently built into your aid. Incorrect use of the hearing aid can cause the lithium-ion rechargeable battery to burst. Risk of injury, fire or explosion! Follow the safety instructions for lithium-ion rechargeable battery in this section.
Page 63 Pay special attention to protect your aid from extreme heat (e.g. fire, microwave oven, induction oven or other high induction fields) and sunlight. Never put hearing aids in your mouth, as they can easily be swallowed. Charge your hearing aids only with the approved charging case and cable.
Page 64: Technical Data
Technical data Saturation output Curve & Frequency Response Curve (ANSI S3.22-2014 2cc Coupler) OSPL-90 RTG-60 1000 10000 Frequency (Hz) Figure 1...
Page 65 Measurements per Result ANSI S3.22-2014 (2cc coupler) Maximum saturation output ≤110+3 dB SPL (90 dB SPL input) Average saturation output 106±4 dB SPL (90 dB SPL input) Average full-on gain (HFA-FOG) 27±5 dB (50 dB SPL input) Reference test gain (60 dB SPL input) 27±5 dB Frequency range 200 –...
Page 66: Compliance Information
Compliance information This device complies with FCC 47 CFR Part 15, subpart C. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Page 67 Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. Changes or modifications not expressly approved by Huami could void the user’s authority to operate this equipment.
Page 68 This device complies with FCC radiation exposure limits set forth for general population. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. FCC ID: 2AC8UA2103Y Hearing Aid Mode: A2164 Charging Case Model: A2103Y Radio Transceiver Frequency Range: 2.4 to 2.4835 GHz Radio Receiver Bandwidth: 2 MHz Modulation Type: 1 Mb/s...
Page 69: Technical Description
Technical description Classification: Your Zepp Clarity ONE is classified as Class II exempt per 21 CFR 874 and Type B per IEC 60601-2-66. This hearing aid model has been tested to, and has passed, the following EMC, emissions, and immunity tests: - IEC 60601-1-2 radiated emissions requirements for a Group 1, Class B device as stated in CISPR 11.
Page 70: Symbols Used In This Guide
Symbols used in this guide WARNING/CAUTION: Important information for injury prevention, handling, and product safety. Keep magnets away from hearing aids to avoid damage. Relative humidity: Store between 0% to 90% relative humidity. 1000 Atmospheric pressure should be 600 hPa to 1000 hPa. Contains electronics, dispose according to local regulations, or return to the manufacturer.
Page 71: Troubleshooting
Adjust the hearing aid in the ear or remove and re-insert the hearing aid. Replace ear tips or internal earwax guards. Adjust the hearing program. Remove and reposition Zepp Clarity ONE Hearing aids don’t correctly in charging case signaled by the charge.
Page 72 Charge charging case using USB Type-C power cable and USB power adapter. Reinsert the ear piece until it fits securely. Hearing aid emits Decrease the volume. whistling sounds. Clean or exchange the ear tips. Decrease the volume. Sound is distorted. Charge the hearing aid.
Page 73: Warranty And Service
Warranty and service Right to Return: Zepp grants you a 45-day right to return. You can return your hearing aids within the 45-day period. Warranty Period: The Zepp Clarity ONE provides you with a 1-year limited warranty valid starting from the date of delivery.
Page 74 Exclusions from warranty repair coverage: - Normal wear and tear. - Cosmetic damage, including but not limited to scratches, dents, and broken plastic on ports unless failure has occurred due to a defect in materials or workmanship. - Defects or damage caused by misuse, accident (including without limitation collision, fire, flood, earthquake and the spillage of food or liquid), neglect, abuse, alteration, unusual stress, modification, improper or unauthorized repair, installation, wiring, or testing,...
Page 75 Zepp's technical specifications or accompany- ing product documentation. - A product that is returned with removed, damaged or tampered labels (including serial number of product) or any alterations (includ- ing the unauthorized removal of any component or external cover).

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