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2. Get Support
You might be asked to provide the TV product model
number and serial number. Find these numbers on the
packaging label or on the type label on the back or
bottom of the TV.
Register your TV and enjoy a range of bene�ts including
full support (including downloads), privileged access to
information about new products, exclusive offers and
discounts, the chance to win prizes and even participate
in special surveys about new releases.
Go to
www.philips.com/TVsupport
>
You can use Help function to diagnose and get more
information about your TV.
•
•
•
- Run the TV diagnose to check the
condition of your TV.
•
- You can check if the picture, sound,
network and other settings are working �ne.
•
- Check available software updates.
•
- Read the user manual for TV
information.
•
- Find a solution for frequently asked
questions.
•
- Reset all settings to factory settings.
•
- Reinstall and redo the complete TV
installation.
•
- Show the telephone number or web
address for your country or region.
* Sorting channels is only applicable for certain countries.
** Ambilight setting is only for models which support
Ambilight function.
You can run the TV diagnose test to check the condition
of your TV. At the end of the diagnose, TV will clear the
cache memory and close any unused apps to continue
the smooth functioning of your TV.
To run the TV diagnose test:
1 - Select
press
.
2 - Select
to run a series of diagnostic tests.
3 - When the test completed, you can view the status of
following items.
- Power
- Picture
- Sound
- Connect external devices
- Network
- TV tuner
- Clear cache memory
- Apps
4 - Select
to close the result page and go back to
wizard.
5 - Press
to exit from
to do other diagnostic check, select
to view the result page again.
Self-diagnose can help you to do troubleshooting of your
TV by checking the con�gurations of the TV.
To run the Self-diagnose:
1 - Select
press
.
2 - Select following items to check the con�gurations.
•
- You can check if the picture, sound and
other settings are working �ne..
•
•
the TV bundled remote control functionality.
•
numbers that were automatically saved when signal
strength was weak.
For support and repair, call the Consumer Care hotline in
your country. Our service engineers will take care of a
repair, if necessary.
5
>
>
, select
>
>
- Check the network connection.
- Perform the test to verify
- Display the list of channel
and
and
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