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Problem
The appliance still
indicates that I
need to replace a
filter, but I already
did.
Error code "E1"
displays on the
screen.
The Wi-Fi setup is
not successful.
Possible solution
Perhaps you did not reset the filter lifetime counter. Switch
•
on the appliance. Then touch and hold the
3 seconds.
The motor has malfunctions. Contact the Consumer Care
•
Center in your country.
If the router your purifier is connected to is dual – band
•
and currently it is not connecting to a 2.4GHz network,
please switch to another band of the same router (2.4GHz)
and try to pair your purifier again. 5GHz networks are not
supported.
Web authentication networks are not supported.
•
Check if the purifier is within range of the Wi-Fi router. You
•
can try to locate the air purifier closer to the Wi-Fi router.
Check if the network name is correct. The network name is
•
case-sensitive.
Check if the Wi-Fi password is correct. The password is
•
case-sensitive.
Retry the setup with the instructions in section "Reset the
•
Wi-Fi connection"�
The Wi-Fi connectivity can be interrupted by electromagnetic
•
or other interferences. Keep the appliance away from other
electronic devices that may cause interferences.
Check if the mobile device is in airplane mode. Make sure
•
to have the airplane mode deactivated when connecting
to the Wi-Fi network.
Consult the help section in the App for extensive and up-
•
to-date troubleshooting tips.
and
for
17
EN
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