Troubleshooting - ZyXEL Communications NBG-334SH Quick Start Manual

Internet Access Setup Complete
If you have any Internet access
problems, follow the on-screen
instructions.
Click Finish to complete the wizard
setup.

Troubleshooting

If you cannot access the Internet when your computer is connected to the
LAN port, follow these steps:
A) Check the LEDs on the top panel. If they are different from what is described in
section 1, make sure the connections are correct. If the LEDs are still different, turn
off the device, wait a few seconds, and turn it on again.
B) Follow the steps in section 3 again. Make sure you enter the correct information. For
example, if your account has a user name and password, make sure you type it
correctly. In addition, if you are not sure which encapsulation your ISP uses, contact
your ISP.
C) If you are using a new Internet account, contact your ISP to make sure it is active.
D) If you still have problems, see Troubleshooting in the User's Guide.
If you cannot access the Internet using the wireless network, follow these
steps.
A) If you can access the web configurator, follow steps A - D above. If you cannot, go to
the next step.
B) On a computer connected to the NBG-334SH, make sure your NBG-334SH and the
computers on your wireless network are using the same wireless and wireless
security settings. See the chapter on Wireless LAN in the User's Guide for more
information.
ENGLISH
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