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8 After-sale Service
For software upgrades, please refer to "Support - Software" on our official website.
https://astronomy-imaging-camera.com/
Repairs and servicing are available by emailing info@zwoptical.com
For customers who bought the camera from your local dealer, dealer is responsible for the
customer service.
Phone number: 0512-65923102
1.
For the normal repair or replacement of the Products during the Warranty Period, the User will bear the return
cost. When returning the Products, Users shall specify the actual reasons for the damage to the Products, and
shall provide the corresponding valid certificates, such as pictures or videos, etc.
For the Products that need to be replaced after being confirmed by ZWO in writing, the User shall return the
Products with the complete package, together with all accessories, manuals, etc., to the address designated by
ZWO.
By sending back the product to ZWO, the User agrees to pay out-of-warranty fees that may arise during the
repair process of the product. ZWO will send back the product after charging.
2.
For the Products that need to be returned for after-sales service, ZWO will provide the corresponding RMA
code for reference. ZWO will not accept any products having no RMA code that have been returned privately
without ZWO written confirmation.
3.
If a User purchases the ZWO Products from a ZWO agent, the User may contact the ZWO agent directly for
the relevant after-sales service.
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