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TickTalk 5 Quick Start Manual
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TickTalk 5 Quick Start Manual

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Quick Start
For Ages
5+

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Summary of Contents for TickTalk 5

  • Page 1 Quick Start For Ages...
  • Page 2 WELCOME TICKTALKER Thank you for choosing the TickTalk 5. We hope it brings your family happiness and peace of mind. For the best user experience, please read our user manual and do not hesitate to contact us if you have any questions.
  • Page 3 COMPONENTS SPEAKER MICROPHONE Both the speaker and microphone are protected with IP67 WATER RESISTANCE for minor splashes and spills...

  • Page 4: Power Button

    COMPONENTS Hold down the POWER BUTTON for 5 seconds to turn on or off the watch Hold down the SOS BUTTON for 5 seconds to automatically call your Emergency SOS contact...
  • Page 5 CALL 911 Quick tap the POWER BUTTON once then the SOS BUTTON twice to instantly call 911 . It is avaliable disabled in the parental App.
  • Page 6 CHARGING Please use the provided 5V USB CHARGING CORD One Way Derection Opposite may cause unrecovable damage • we recommend charging under adult supervision • The cord for TickTalk4 is not avaliable...
  • Page 7 EXTRA ACCESSORY This charging base can easily hold the watch with magnets, providing a stable charging experience. More Detail www.myticktalk.com...
  • Page 8 ACTIVATE YOUR SIM If you bought the pre-loaded SIM TickTalk5. Please scan the QR code or visit www.myticktalk.com/activation to active the cellular service with the ICCID of the SIM. • We recommend the $9.99 plan to start • The ICCID located in the watch settings/ About Me and on the back of...
  • Page 9 FOR WORLDWIDE USERS For international customers, please use a SIM card from your local GSM carrier on a REGULAR CELL PHONE PLAN. Make sure your carrier has the bellow frequency bands to match TickTalk5. 4G Frequency Bands B1 B2 B3 B4 B5 B7 B12 B17 B66 How To Load A SIM Turn on the watch select the Outside U.S.

  • Page 10: Network Connection

    NETWORK CONNECTION Swipe up the screen to check the Connection. Once your TickTalk 5 has connected to your network, you’ll see a CONNECTED ICON becomes white. • The wacth won’t work without connection...
  • Page 11 HOW TO SOLVE • Check carrier's coverage map in your location. • Connect to Wi-Fi to make sure the watch is good. • Confirm that you have already activated your SIM with a regular phone plan. • Contact TickTalk Support...
  • Page 12 DOWNLOAD THE PARENT APP Scan the QR code or search for TICKTALK in the APP STORE or PLAY STORE. For iPhone For Android...
  • Page 13 SIGN UP After signup, the first person to pair with your watch will be the ADMIN USER. Only the Admin User will be able to manage and approve SECONDARY USERS to communicate with your TickTalk.
  • Page 14 PAIR Go to your TickTalk5 settings and select PAIR ME to bring up your QR code. From your App, select PAIR MY TICKTALK and scan the QR code. Make sure your watch is ON and CONNECTED to your mobile network.
  • Page 15 EDIT CHILD’S INFO Select the PROFILE ICON in the bottom center of your App. REMOTO ANSER may not be used until your watch phone number has been setup in your App.
  • Page 16 PRESET CONTACTS Click the CONTACTS ICON in the PARENT PORTAL . You can add up to 53 PARENT-APPROVED CONTACTS who can call your child and your child can call. Enable BLOCK UNKOWN NUMBERS in your PARENT PORTAL to block strangers calling your child.
  • Page 17 OTHER APP USERS Admin user is be able to Set individual access levels for each contact. Choose LIMITED ACCESS to allow them to only use VOICE CALLING, VIDEO CALLING, GREETING CARD & IN-APP MESSAGING with your child.

  • Page 18: Troubleshootings

    If so, try change another carrier’ s service. Location is inaccurate The most location tracking by Wi-Fi. Some Wi-Fi devices have incorrect location info collected by the map companies. TickTalk only provides the data from them. For more infomation, please visit www.myticktalk.com/support...
  • Page 19 WARNING Watch Overheating The TickTalk 5 works exactly like a personal smartphone. The temperature may increase with extended use. We recommend removing the watch if the temperature increases or feel uncomfortable. Skin Sensitives If your child has skin sensitives, please take special care when wearing the watch.
  • Page 20 The TickTalk 5 contains sensitive electronic components and can be damaged if dropped, burned, punctured, or crushed. Do not use a damaged TickTalk, such as one with a cracked screen, visible water intrusion, or other damages as it may cause injury.

  • Page 21: Choking Hazard

    WARNING To charge your TickTalk, only use the included charging cable and 5V USB charger. A higher voltage may cause damage to the TickTalk 5 or other property. As a safety precaution, please only charge your TickTalk 5 under adult supervision.
  • Page 22 SETUP VIDEOS We have a full set of instructional videos to setup and use your TickTalk 5. Scan the QR code to watch now. www.myticktalk.com/pages/setup-videos...

  • Page 23: Year Limited Warranty

    If the product has quality issues within our 1-Year Warranty, contact us directly to repair or exchange. Defective products must be sent to TickTalk to obtain repair or exchange service. TickTalk is not responsible for transportation or return shipping costs of the replacement to the customer.
  • Page 24 1-YEAR LIMITED WARRANTY either the original packaging or packaging with an equal degree of protection. Please visit our Return Policy at www.myticktalk.com to fill out the request form. You’ll receive an email with the return instructions to ship back to us for replacement.
  • Page 25 RETURN FOR REFUND If you are not satisfied with the product, you can return to us within 30 days of receiving for a full refund. We do not take responsibility for return shipping costs. Pre-authorization is required before sending in any unit for refund.
  • Page 26 RETURN FOR REFUND Please visit our Return Policy at www.myticktalk.com to fill out the form request. You’ll receive an email with the return for refund instructions to ship back to us. We’ll check the watch condition and issue a refund within 2 business days of receiving the return.
  • Page 27 FCC Statement This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions: 1) this device may not cause harmful interference, and 2) this device must accept any interference received, including interference that may cause undesired operation. Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules.
  • Page 28 Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. RF Exposure Statement SAR tests are conducted using standard operating positions According FCC standards with the device transmitting at its highest certified power level in all tested frequency bands, although the SAR is determined at the highest certified power level, the actual SAR level of the device while operating can be well below the maximum...
  • Page 29 support@myticktalk.com 1-(844) 260-4051 9:00am-6:00pm /PST Monday-Friday www.myticktalk.com...