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IQ-8000
Owner's Manual / Warranty

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Monica Derr
January 26, 2025

What does code "C4" mean on the joystick?

Monica Derr
January 25, 2025

What is error code C4. My chair won't go!

Summary of Contents for ComfyGo Mobility Majestic IQ-8000

  • Page 1 IQ-8000 Owner’s Manual / Warranty...
  • Page 2 QUICK START GUIDE A. Open the box, pull out the chair, and conduct a visual inspection. B. Confirm that the controller cord is connected and secured to the battery. C. With the chair in a vertical position, insert the controller. D.
  • Page 3: Table Of Contents

    TABLE OF CONTENTS 1. Preface ............................03 2. Comfygo Care+ Protection ......................04 3. Tech Support ..........................05 4. Claim Your Free Accessory ......................06 5. Technical Specs ..........................07 6. Safety Instructions ........................08 7. Your Electric Wheelchair ......................13 8.
  • Page 4: Preface

    PREFACE • This manual provides instructions on operation, assembly methods, and basic troubleshooting. It applies to our model: IQ-8000. • This manual includes wheelchair maintenance tips and troubleshooting guidelines. Please keep it in an accessible location and refer to it as needed. If someone else uses the chair, please provide them with this manual for reference.
  • Page 5: Comfygo Care+ Protection

    COMFYGO CARE+ PROTECTION • Your product comes with a limited manufacturer's warranty: 3 years for the frame, 1 year for the battery, and 1 year for the motor and electronics. More details can be found in the Warranty section on the following pages. •...
  • Page 6: Tech Support

    • When you register your ComfyGO Product, you ensure that you may be eligible for extended warranty service. • You will also receive product updates and important news from ComfyGO Mobility. Getting Tech Support • For the quickest support, please email info@ComfyGoMobility.com...
  • Page 7: Claim Your Free Accessory

    • Prize: The prize consists of one ComfyGO accessory with a value equal to or less than $25. The exact accessory will be determined based on avail- able stock. No cash or other substitution of prizes is permitted, except at the sole option of ComfyGO Mobility for a prize of equal or greater value.
  • Page 8: Technical Specs

    TECHNICAL SPECS Parameters IQ-8000 IQ-8000 PLUS (20” Seat) Overall Dimensions (L x W x H) 37”x23.5”x37” (939x597x940 mm) 38.5”x26.5”x39” (978x675x990 mm) Folded Dimensions (L x W x H) 23.5”x15”x30” (597x380x762 mm) 26”x16”x30” (660x405x762 mm) Seat Height (from ground) 20” (508mm) 20”...
  • Page 9: Safety Instructions

    SAFETY INSTRUCTIONS IMPORTANT: Before using your mobility device, please read and understand these safety instruc- tions thoroughly to ensure your safety and the longevity of the device. GENERAL SAFETY: • User Limitations: This device is intended for use by individuals with mobility impairments. Con- sult your healthcare provider to determine if this device is suitable for your condition.
  • Page 10 SAFETY INSTRUCTIONS • If your wheelchair supports reclining, DO NOT RECLINE the backrest while on any incline or de- cline. Avoid Riding in These Conditions Unless Accompanied by a Caretaker: • Inclement weather (rain, fog, wind, snow, etc.) • Wet wheelchairs should be dried immediately to prevent electronic damage. •...
  • Page 11 SAFETY INSTRUCTIONS ELECTROMAGNETIC COMPATIBILITY: • Avoid strong magnetic fields and large inductive electrical equipment. • Maintain distance from sources of electromagnetic interference. • Note that portable and mobile RF communication devices can affect wheelchair performance. • Refer to manufacturer's statement for detailed electromagnetic compatibility information. •...
  • Page 12 SAFETY INSTRUCTIONS manual and the information supplied with the battery charger. • Ventilation: Charge your battery in a well-ventilated area. Explosive gases may be produced during charging. • Charger Compatibility: Use only the off-board charger supplied with your power chair. Other types of chargers may cause damage.
  • Page 13 SAFETY INSTRUCTIONS Electric Wheelchair Safety Usage Checklist Before Use: ◦Ensure hands are positioned on armrests for optimal control. ◦Verify tire pressure matches manufacturer recommendations. ◦Check battery level. ◦Inspect wheelchair for any signs of damage or wear. ◦Confirm the chair is locked when unfolded, and all nuts are tightened. ◦Make sure anti-tip wheels are properly assembled.
  • Page 14: Your Electric Wheelchair

    YOUR ELECTRIC WHEELCHAIR 1. Backrest 2. Controller (Joystick) 3. Controller Charging Port 4. Armrest 5. Cushion (Seat Base) 6. Storage 7. Rear Wheel (Drive Wheel) 8. Front Wheel ( Caster Wheel) 9. Foot Platform 10. Folding and Locking Mechanism 11. Battery Box 12.
  • Page 15: Controller (Joystick)

    CONTROLLER (JOYSTICK) Power Button LED Battery Power Indicator Horn LED Speed Indicator Speed Increase Button Speed Decrease Button Joystick (Chair Direction) Power Button • To turn on the chair, press the power button. • To turn it off, press the button again. •...
  • Page 16 CONTROLLER (JOYSTICK) Horn Button: • Press the horn button to sound the horn. LED Battery Power Indicator • The LED battery indicator is active when the power is on. It also displays the remaining battery power. • In the displayed picture, the battery is powered. •...
  • Page 17: Remote Controller

    REMOTE CONTROLLER Joystick (Chair Direction) Horn Power Button Speed Increase Button Speed Decrease Button Pairing the Remote with the Chair Controller 1. If the chair is charging, unplug the charging cable. 2. Lay the chair flat with the wheels on the ground. 3.
  • Page 18: Usage & Operation

    USAGE & OPERATION • Please visit our website for a detailed explanation on Usage and Operations. • Go to www.comfygomobility.com/pages/user-manuals or scan the QR code with your smartphone's camera. • Once on the website, select your wheelchair model and the video of interest.
  • Page 19: Folding & Unfolding

    FOLDING & UNFOLDING Manual Folding Chair Instructions If you have purchased a manual folding chair, please follow the instructions below on how to fold and unfold your chair. Backrest Crossbar Seat Folding Lock Unfolding Your Wheelchair: 1. Grasp the backrest with one hand. 2.
  • Page 20: Footrest Adjustments

    FOOTREST ADJUSTMENTS Footrest (Foot Platform) Adjustments Your wheelchair comes with an adjustable footrest. Adjusting the Height of the Footrest: • The footrest offers three height options. • To adjust, first release the nuts and bolts to disconnect the footrest from the main frame. •...
  • Page 21: Headrest Installation

    HEADREST INSTALLATIONS Your wheelchair comes with an optional headrest available for purchase as an add-on. Get Your Headrest Today call us at +1 844 755 5055 or visit comfygomobility.com Assembling the Headrest • Remove the padding from the top of the backrest. •...
  • Page 22: Battery & Charger

    BATTERY & CHARGER Installing the Battery 1. Place the battery back onto the frame. 2. Secure the battery using the battery knob. 3. Connect the battery plug to the controller plug. Dismantling the Battery 1. First, disconnect the battery plug and the controller plug. 2.
  • Page 23 BATTERY & CHARGER • Never use or sit on the wheelchair while it is charging. • It is normal for the charger’s fan to make sound during charging. • Prevent liquid from entering the charger. • Do not place the charger on flammable items. •...
  • Page 24: Features

    FEATURES Flipping-Up Your Armrest • To flip up the armrest, press the gray armrest button with one hand and use the other hand to lift the armrest. • Press down on the armrest to return it to its proper position and secure it.
  • Page 25 FEATURES Footplate • The footplate can be pulled up or down • Seat Belt (Positioning Belt) • Your power chair may come equipped with a seat belt, which can be adjusted for operator comfort. The seat belt is intended to support the operator to prevent sliding down or forward in the seat.
  • Page 26: System Diagnostics

    SYSTEM DIAGNOSTICS The LED indicators on your device provide signals for various technical malfunctions which may affect parts such as the motor, brakes, battery, and wire connections. The table below will guide you through troubleshooting specific technical issues. While these issues can usually be detected with- out additional service tools, please do not hesitate to contact us if further assistance is required.
  • Page 27: Maintenance Areas

    MAINTENANCE AREAS Maintaining Your Wheelchair • Maintenance of your wheelchair should include cleaning, checking the wheels and battery, and charging the batteries. • For detailed maintenance information, please contact your dealer. • It is recommended that you have your wheelchair inspected every six months and schedule an annual service through your dealer.
  • Page 28 MAINTENANCE AREAS ▪Reinsert the plug by holding the plug itself when pulling it out. Do not pull on the wire to avoid damage. ▪If power is not restored after these steps, or if you have any questions, please contact your dealer. ▪The controller has a diagnostic system to monitor itself and the motor.
  • Page 29: Warranty Policy

    WARRANTY POLICY Introduction • We are dedicated to ensuring your satisfaction with our electric wheelchair. This warranty policy outlines the terms of coverage for your purchase. Coverage • The frame of the electric wheelchair is covered by a three-year limited warranty. •...
  • Page 30 WARRANTY POLICY receiving the defective component. Warranty Transfer • This warranty is non-transferable and applies only to the original purchaser of the wheelchair. Limitation of Damages Our liability under this warranty is limited to the provision of replacement parts. We are not liable for incidental or consequential damages.
  • Page 31 United States of America & Canada • info@ComfyGoMobility.com • +1 844 755 5055 • Visit comfygomobility.com/pages/contact or scan the QR code with your smartphone to fill out the help form. Europe • info@ComfyGoMobility.eu • +31 (0) 20 809 7031 • Visit comfygomobility.eu/pages/contact or scan the QR code with your smartphone to fill out the help form.

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