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Promise Technology VTRAK M310p Product Manual

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M310p, M210p
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  • Page 1 M310p, M210p RODUCT ANUAL Version 1.0 Download from Www.Somanuals.com. All Manuals Search And Download.
  • Page 2 You should back up all data before installing any drive controller or storage peripheral. Promise Technology is not responsible for any loss of data resulting from the use, disuse or misuse of this or any other Promise Technology product. Notice...

  • Page 3: Table Of Contents

    Contents Chapter 1: Introduction ........1 About This Manual .
  • Page 4 VTrak M310p, M210p Product Manual Chapter 4: Management with WebPAM PROe, continued Event Frame ........47 Subsystems .
  • Page 5 Contents Chapter 5: Management with the CLU, continued Exit the CLU ........124 CLU Function Map .
  • Page 6 VTrak M310p, M210p Product Manual Chapter 5: Management with the CLU, continued Background Activities List ......153 Event Viewer .
  • Page 7 Contents Chapter 7: Technology Background, continued Predictive Data Migration (PDM) ......199 PDM Triggers ........199 Transition .
  • Page 8 VTrak M310p, M210p Product Manual viii Download from Www.Somanuals.com. All Manuals Search And Download.

  • Page 9: Chapter 1: Introduction

    • Architectural Description (page 3) • Specifications (page 5) Thank you for purchasing Promise Technology’s VTrak M310p or M210p external disk array subsystem. About This Manual This Product Manual describes how to setup, use, and maintain the VTrak M310p and M210p external disk array subsystem. It also describes how to use the built-in command-line interface (CLI), command-line utility (CLU), and embedded Web-based Promise Array Management—Professional (WebPAM...

  • Page 10: Overview

    Drive Carriers Power and Status LEDs Figure 1. VTrak M310p front view (M210p is similar) A defective drive may be replaced without interruption of data availability to the host computer. If so configured, a hot spare drive will automatically replace a failed drive, securing the fault-tolerant integrity of the logical drive.

  • Page 11: Architectural Description

    The VTrak M310p and M210p are Direct Attached Storage (DAS) subsystems. The subsystems support 1.5 Gb/s and 3.0 Gb/s SATA disk drives: • VTrak M310p supports up to 12 disk drives in a 2U enclosure • VTrak M210p supports up to 8 disk drives in a 2U enclosure All M310p and M210p enclosures include a mid-plane, RAID controller, power and cooling units, and enclosure processor all in one cable-less chassis design.
  • Page 12 VTrak M310p, M210p Product Manual Feature Benefit Tagged Command Queuing (TCQ) Maximum performance in Multi-Threaded up to 128 commands Operating Systems. Supports SATA II Native Command High performance and efficiency through Queuing efficient command re-ordering. Supports DDF compliant metadata Enabled disk array migration from one on disk controller to another.

  • Page 13: Specifications

    Chapter 1: Introduction Feature Benefit Command-line and Graphic-user Choice of control and monitoring methods interfaces for greater flexibility. Specifications Drive Capacity (M310p): 12 SATA disk drives (3.5" x 1" form factor only). Drive Capacity (M210p): 8 SATA disk drives (3.5" x 1" form factor only). External I/O Ports: Dual 320-MB SCSI ports Sustained Throughput: Up to 640 MB/s (over two SCSI ports) Data Cache: 256MB predictive data cache with automatic write cache destaging...

  • Page 14: Fcc Statement

    VTrak M310p, M210p Product Manual Power Supply: Dual power supplies. M310p, 360W. M201p, 260W. 100–240 VAC auto-ranging, 50–60 Hz, dual hot-swap and redundant with PFC, N+1 design Operating Temperature: 41° to 104°F (5° to 40°C) Non-operational Temperature: -40° to 140°F (-40° to 60°C) Relative Humidity: Maximum 90% Vibration: Random, 0.21 grms, 5 to 500Hz, 30Mins, X, Y, Z axis...

  • Page 15: Chapter 2: Installation

    Chapter 2: Installation • Unpack the VTrak storage subsystem (below) • Mount VTrak in a Rack (page 8) • Install Disk Drives (page 10) • Connect Network and Data Cables (page 13) • Set Up Serial Cable Connections (page 14) •...

  • Page 16: Mount Vtrak In A Rack

    Figure 1. Rackmounted VTrak M310p (M210p is similar) The VTrak M310p or M210p installs to the rack using the supplied mounting rails. You can also use your existing rails. Rack front post...
  • Page 17 Chapter 2: Installation Cautions • At least two persons are required to safely lift, place, and attach the VTrak enclosure into a rack system. • Do not lift or move the VTrak enclosure by the handles, power supplies or the controller units. Hold the enclosure itself. •...

  • Page 18: Install Disk Drives

    VTrak M310p supports up to 12 disk drives • VTrak M210p supports up to 8 disk drives All VTrak M310p or M210p models provide the RAID configurations listed below. See Chapter 7, page 179 for a complete explanation of RAID on VTrak. Number of disk drives...
  • Page 19 Chapter 2: Installation SATA Drive Mounting Holes SATA Drive Mounting Holes Figure 3. VTrak M310p/M210p drive carrier mounting holes Serial ATA Disk Drive Figure 4. SATA Disk Drives mount at the front of the carrier Carefully lay the drive into the drive carrier at the front, so that the screw holes on the bottom line up.

  • Page 20: Drive Numbering

    VTrak numbers disk drives from left to right. Numbers are stamped above each drive bay for easy indentification. Figure 7. VTrak M310p disk drives are numbered as shown. The M210p is similar, with 8 disk drives Download from Www.Somanuals.com. All Manuals Search And Download.

  • Page 21: Connect Network And Data Cables

    Mgmt VTrak In connector SCSI Channel (1 of 2) SCSI HBA Card PC/Server Figure 8. VTrak M310p/M210p DAS connections This arrangement requires: • A network switch • A network interface card (NIC) in the PC • A SCSI HBA card in the PC •...

  • Page 22: Set Up Serial Cable Connections

    The RS-232 Serial connection enables the Command Line Utility (CLU) on your PC to monitor and control VTrak. DB-9 Serial Connector CONSOLE Mgmt CONSOLE Mgmt Figure 9. Serial connector for VTrak M310p/M210p Download from Www.Somanuals.com. All Manuals Search And Download.

  • Page 23: Connect The Power

    Logical Drive Status RAID Controller Activity Reserved Controller Heartbeat Figure 10.VTrak M310p/M210p front panel LED display When boot-up is finished and the VTrak is functioning normally: • Controller Heartbeat LED blinks green seven times in three seconds, goes dark for six seconds, then repeats the blink pattern.
  • Page 24 VTrak M310p, M210p Product Manual If there is no disk drive in the carrier, the Disk Status LED and the Power/Activity LED will remain dark. When you first power-up the VTrak, the audible alarm beeps twice to show normal operation.

  • Page 25: Chapter 3: Setup

    Chapter 3: Setup • VTrak Setup with CLI or CLU (below) • VTrak Setup with WebPAM PROe (page 22) VTrak Setup with CLI or CLU After installation, the next step is to configure VTrak. To set date, time and IP addresses, you must use the Command Line Interface (CLI) or the Command Line Utility (CLU).

  • Page 26: Cli

    VTrak M310p, M210p Product Manual Type the following string to set the Date and Time, then press Enter administrator@cli> date -a mod -d 2006/06/15 -t 16:45:00 Type the date in yyyy/mm/dd format and the time in hh/mm/ss format with a 24-hour clock.

  • Page 27: Clu

    Chapter 3: Setup At the admin@cli prompt, type menu and press Enter. The CLU main menu appears. With Quick Setup highlighted, press Enter. The first Quick Setup screen enables you to make Date and Time settings. System Date and Time Press the arrow keys to highlight System Date.
  • Page 28 VTrak M310p, M210p Product Manual Press Ctrl-A to save these settings and move to the Management Port configuration screen. Management Port By default, DHCP is enabled on VTrak (above). To set Management Port settings manually, or to view the current settings, you must disable DHCP.
  • Page 29 Chapter 3: Setup Press Ctrl-A to save these settings and move to the RAID configuration screen. To make Management Port settings manually: Press the arrow keys to highlight DHCP. Press the spacebar to toggle to Disabled. Press the arrow keys to highlight IP Address. Press the backspace key to erase the current IP Address.

  • Page 30: Vtrak Setup With Webpam Proe

    VTrak M310p, M210p Product Manual VTrak Setup with WebPAM PROe Notes • You can also use the CLU to create disk arrays and logical drives. See “Chapter 5: Management with the CLU” on page 119 for more information. • The WebPAM PROe software is embedded on the VTrak M310p or M210p subsystem.
  • Page 31 Chapter 3: Setup Note Whether you select a regular or a secure connection, your login to WebPAM PROe and your user password are always secure. When the opening screen appears, type administrator in the User Name field and type password in the Password field. The User Name and Password are case sensitive.
  • Page 32 VTrak M310p, M210p Product Manual Note Make a Bookmark (Netscape Navigator) or set a Favorite (Internet Explorer) of the Login Screen so you can access it easily next time. The first time you log in to WebPAM, there will be no Users except for “administrator”.

  • Page 33: Language Selection

    Chapter 3: Setup Logged-in User Subsystem (IP address) Administration Tools User Management Network Management SCSI Management Storage Services Software Management Controller Group Enclosure Group Disk Array Group Spare Drive Group Logical Drive Summary Use the Tree to navigate to the various functions of WebPAM PROe. Click on an item in the Tree to display it in the window.

  • Page 34: Create A Disk Array

    VTrak M310p, M210p Product Manual Create a Disk Array Click on the Disk Arrays icon. The Array Configuration menu appears. Since this VTrak is newly activated, there are no disk arrays or logical drives yet. There are three options: Automatic, Express and Advanced. Select one and click the Next button.
  • Page 35 Chapter 3: Setup • Disk Arrays – The number of physical drives in the disk array, their ID numbers, configurable capacity and the number of logical drives to be created • Logical Drives – The ID number of the logical drive(s), their RAID level, capacity and stripe size •...
  • Page 36 VTrak M310p, M210p Product Manual Follow these steps to create a new disk array. Check the boxes to select any one or a combination of: • Redundancy – The array will remain available if a physical drive fails • Capacity – The greatest possible amount of data capacity •...
  • Page 37 Chapter 3: Setup • Transaction Log • Other Click the Update button. Or check the Automatic Update box and updates will occur automatically. The following parameters display: • Disk Arrays – The number of physical drives in the disk array, their ID numbers, configurable capacity and the number of logical drives to be created •...
  • Page 38 VTrak M310p, M210p Product Manual If you are uncertain about choosing parameters for your disk array, use the Express or Automatic option to create your disk array. To create a new disk array: Enter a name for the disk array in the field provided.
  • Page 39 Chapter 3: Setup On this screen you will specify your logical drives. Specify one logical drive at a time until the full capacity of the disk array is allocated. Enter an Alias (name) for the first logical drive. Choose a RAID level from the dropdown menu. The choice of RAID levels depends on the number of physical drives you selected.
  • Page 40 VTrak M310p, M210p Product Manual 10. Choose a Read Cache policy: • ReadCache • ReadAhead • No Cache 11. Choose a Write Cache policy: • WriteThru • WriteBack 12. Click the Update button. When you click the Update button, WebPAM PROe sets up one logical drive and adds it to the New Logical Drive lists at the bottom of the window.
  • Page 41 Chapter 3: Setup If you want to change a logical drive setting, click on the logical drive at the bottom of the window. The entry and the capacity usage are highlighted. Make your changes to the parameters and click the Update button. Download from Www.Somanuals.com.
  • Page 42 VTrak M310p, M210p Product Manual 13. When you have finished specifying logical drives, click the Next button. The proposed disk array appears with the logical drive(s) you specified. Download from Www.Somanuals.com. All Manuals Search And Download.

  • Page 43: Additional Logical Drives

    Chapter 3: Setup 14. If you agree with the proposed disk array and logical drive(s), click the Submit button. If you disagree, click the Back button and make changes as needed. Additional Logical Drives If you want to create additional logical drives and there is unused space on the current disk array, click on the Disk Array icon and click on the Create LD tab.
  • Page 44 VTrak M310p, M210p Product Manual Download from Www.Somanuals.com. All Manuals Search And Download.

  • Page 45: Chapter 4: Management With Webpam Proe

    When the power is switched on, the LEDs on the front of the VTrak will light up. Power FRU Status Logical Drive Status RAID Controller Activity Reserved Controller Heartbeat Figure 1. VTrak M310p/M210p front panel LED display Download from Www.Somanuals.com. All Manuals Search And Download.
  • Page 46 VTrak M310p, M210p Product Manual When boot-up is finished and the VTrak is functioning normally: • Controller Heartbeat LED blinks green seven times in three seconds, goes dark for six seconds, then repeats the blink pattern. • Power, FRU and Logical Drive LEDs display green continuously.

  • Page 47: Drive Status Indicators

    Disk Status Power/Activity Figure 2. VTrak M310p/M210p disk carrier LEDs The VTrak spins up the disk drives sequentially in order to equalize power draw during start-up. After a few moments the Power/Activity and Disk Status LEDs should display green.

  • Page 48: Log-In/Log-Out

    VTrak M310p, M210p Product Manual When you first power-up the VTrak, it beeps twice to show normal operation. The audible alarm sounds at other times to inform you that the VTrak needs attention. But the alarm does not specify the condition. When the alarm sounds: •...
  • Page 49 Chapter 4: Management with WebPAM PROe .When the opening screen appears, type administrator in the User Name field and type password in the Password field. The User Name and Password are case sensitive. Click the Login button. Download from Www.Somanuals.com. All Manuals Search And Download.

  • Page 50: Log-Out Of Webpam Proe

    VTrak M310p, M210p Product Manual After sign-in, the WebPAM PROe opening screen appears. Figure 4. WebPAM PROe Opening Screen The first time you log in to WebPAM PROe, there will be no Users except for “administrator”. There will be no disk arrays or logical drives.

  • Page 51: Graphic User Interface

    Chapter 4: Management with WebPAM PROe Graphic User Interface • Header (page 44) • Management Window (page 47) • Tree View (page 46) • Event Frame (page 47) VTrak features a browser-based, graphic user interface. Your Internet browser is the basic component to access VTrak from your PC. There are four major parts to the graphic user interface: Download from Www.Somanuals.com.

  • Page 52: Header

    VTrak M310p, M210p Product Manual Item Function Header Enables you to make a language selection, show or hide the event frame, show or hide network storage subsystems, display contact information, log out, and display the Help directory. Tree View Navigates around all components of the Subsystem,...
  • Page 53 Chapter 4: Management with WebPAM PROe Click View again to hide the Event Frame. Storage Network The VTrak graphic user interface can currently display in Storage Network in the Tree View. The Storage Network consists of all the VTrak subsystem enclosures currently accessible on the network.

  • Page 54: Tree View

    VTrak M310p, M210p Product Manual Tree View Below are the components of Tree View. Logged-in User Subsystem (IP address) Administration Tools User Management Network Management SCSI Management Storage Services Software Management Controllers Controller Enclosures Enclosure Physical Drives Physical Drives in this Enclosure...

  • Page 55: Management Window

    Chapter 4: Management with WebPAM PROe Management Window The Management Window provides the actual user interface with the VTrak. This window changes depending on which item you select in Tree View and which tab you select in the Management Window itself. Event Frame To display the Event Frame, click on View in the Header, then click on Show Event Frame.

  • Page 56: Subsystem

    VTrak M310p, M210p Product Manual Subsystem VTrak subsystems are identified in the Tree by their Management Port IP address. Click on the Subsystem icon in Tree View, then on the individual tabs in Management View to access the functions. Subsystem Information The Subsystem–Information tab provides information about a specific...
  • Page 57 Chapter 4: Management with WebPAM PROe Subsystem Events The Subsystem–Event tab provides information from the event (log) file of a specific subsystem. Events are listed and sorted by: • Number – A consecutive decimal number assigned to a specific event •...
  • Page 58 VTrak M310p, M210p Product Manual In the File Download Security Warning box, click the Save button. In the Save As dialog box, navigate to the directory where you want to save the event file. Enter a name for the event file (“eventlog” is the default file name).
  • Page 59 Chapter 4: Management with WebPAM PROe • Medium allocates a balance of system resources to the function and data read/write operations. • High allocates more system resources to the function and fewer to data read/write operations. Set the Reassigned Block threshold. When an error occurs in a physical drive, the directions to the block containing error are reassigned.
  • Page 60 VTrak M310p, M210p Product Manual Click on the Scheduler tab dropdown menu and select an item (see the list above). In the Scheduler dialog box, check the Enable This Schedule box. Select a start time (24-hour clock). Select a Recurrence Pattern.
  • Page 61 Chapter 4: Management with WebPAM PROe Click the Submit button. Lock The Subsystem–Lock tab displays lock status and enables you to lock or unlock a subsystem controller. The lock prevents other sessions (including by the same user) from making a configuration change to the controller until the lock expires or a forced unlock is done.

  • Page 62: Administrative Tools

    VTrak M310p, M210p Product Manual Click the Submit button. Release Lock To release the lock for this subsystem: Click on the Subsystem icon Tree View. Click on the Lock tab in Management View. If you are the User who set the lock, click on the Unlock option.

  • Page 63: User Management

    Chapter 4: Management with WebPAM PROe User Management User Management includes all functions dealing with user accounts. User Information The User Management–Information tab lists the user, his/her status, access privileges, display name, and email address. To access this tab: Click the Subsystem icon in Tree View.
  • Page 64 VTrak M310p, M210p Product Manual User Settings – User The User Management–Settings tab enables a user to view and change his/her display name and email address. To change user settings: Click the Subsystem icon in Tree View. Click the Administrative Tools icon.
  • Page 65 Chapter 4: Management with WebPAM PROe For VTrak’s Email settings, see “Email” on page 64. List of User Notification Events • Shortcuts • Enclosure – All items under Enclosure have the same Severity level • RAID Core – All items under RAID Core have the same Severity level •...
  • Page 66 VTrak M310p, M210p Product Manual User Password – Administrator The Administrator or a Super User can change another user’s password. To make these changes: Click the Subsystem icon in Tree View. Click the Administrative Tools icon. Click on the User Management icon.
  • Page 67 Chapter 4: Management with WebPAM PROe Enter a password for this user in the New Password and Retype Password fields. A password is optional. If you do not assign password, tell this user to leave the password field blank when he/she logs into to WebPAM PROe. The user can create his/her own password, see “User Password –...
  • Page 68 VTrak M310p, M210p Product Manual Click on the Delete tab in Management View. Check the box to the left of the user you want to delete. Click the Submit button. Click OK in the confirmation box. Note There will always be at least one Super User account.

  • Page 69: Network Management

    Chapter 4: Management with WebPAM PROe Network Management Network Management deals with network connections to the VTrak’s Management Port. Management Port The Network Management–Ethernet tab enables you to see the current Management Port settings on the Controller, including: • Controller ID •...

  • Page 70: Scsi Management

    VTrak M310p, M210p Product Manual SCSI Management SCSI Channel Information Click the Subsystem icon in Tree View. Click the Administrative Tools icon. Click on the SCSI Management icon. The Channel tab displays SCSI Channel Information: • Maximum Data Transfer Rate •...

  • Page 71: Storage Services

    Chapter 4: Management with WebPAM PROe Cautions • Turn off termination only when the VTrak is NOT the last device in the SCSI chain. • Internal termination only works on the “Out” SCSI connectors. SCSI Target Information Click the Subsystem icon in Tree View.

  • Page 72: Software Management

    VTrak M310p, M210p Product Manual Edit a LUN Map Important You must enable a Target before you assign a LUN to it. See “SCSI Channel Settings” on page 62. Click on the Subsystem icon in Tree view. Click on the Administrative Tools icon.
  • Page 73 Chapter 4: Management with WebPAM PROe Click the Subsystem icon in Tree View. Click the Administrative Tools icon. Click on the Email Setting link. Enter the IP address for your SMTP server. Enter server port number for your SMTP server. 25 is the default.

  • Page 74: Web Server Setting

    VTrak M310p, M210p Product Manual • If the service is stopped, click the Start button to start the service. • If the service is started, click the Stop button to stop the service. Or click on the Restart button to restart the service.

  • Page 75: Telnet Setting

    Chapter 4: Management with WebPAM PROe Enter Session Time Out interval. 24 minutes is the default. If you want to use a secure connection, check the Enable SSL box. If you checked the Enable SSL box, enter a HTTPS Port number. 443 is the default.
  • Page 76 VTrak M310p, M210p Product Manual To change the Telnet settings: Click the Subsystem icon in Tree View. Click the Administrative Tools icon. Click on the Telnet Setting link. Enter the Telnet Port number. 2300 is the default. Enter the Maximum Number of Connections.

  • Page 77: Snmp Management

    Chapter 4: Management with WebPAM PROe SNMP VTrak's SNMP service enables the SNMP browser to obtain information from the VTrak. The Trap Sink is where SNMP events are sent and can be viewed. To change the SNMP settings: Click the Subsystem icon in Tree View.

  • Page 78: Cim Setting

    VTrak M310p, M210p Product Manual • Click on the Manual option to start the service manually (the service does not start during system startup). Click on the Submit button. Manual Start, Restart, Stop To manually start, restart or stop the SNMP service: Click the Subsystem icon in Tree View.

  • Page 79: Netsend

    Chapter 4: Management with WebPAM PROe • If the service is started, click the Stop button to stop the service. Or click on the Restart button to restart the service. CIM Service Settings To change the CIM service settings: Click the Subsystem icon in Tree View.
  • Page 80 VTrak M310p, M210p Product Manual Click on the Subsystem icon in Tree view. Click on the Administration Tools icon. Click on the Netsend link. Under Running Status: • If the service is stopped, click the Start button to start the service.

  • Page 81: Export

    Chapter 4: Management with WebPAM PROe When you are done, click on the Submit button. Delete Recipients To delete recipients of Netsend messages: Click on the Subsystem icon in Tree view. Click on the Administration Tools icon. Click on the Netsend link. Highlight the recipient you want to delete in the recipient list.

  • Page 82: Firmware Update

    VTrak M310p, M210p Product Manual From there, you can import the User Database file to other VTraks so that all have the same User information and settings. Caution Do NOT use this function to update the VTrak firmware. To import the User Database file to this subsystem: Click the Subsystem icon in Tree View.

  • Page 83: Restore Factory Defaults

    Chapter 4: Management with WebPAM PROe Restore Factory Defaults VTrak includes a function to restore the default settings to its Firmware and Software settings. Caution The action of restoring default settings can disrupt your VTrak functions. Use this feature only when necessary and only on the settings that must reset to default in order to set them correctly.

  • Page 84: Shutdown And Restart

    VTrak M310p, M210p Product Manual Shutdown and Restart The Shutdown and Restart function enables you to: • Shut down the subsystem • Shut down and restart the subsystem You can only do part of this function in WebPAM PROe. Additional action is required, as described below.

  • Page 85: Controllers

    Chapter 4: Management with WebPAM PROe Click the Submit button. In the warning box, click the OK button. In the confirmation box, type the word confirm in the field provided. Click the OK button. When the controller shuts down, your WebPAM PROe connection will be lost.

  • Page 86: Controller

    VTrak M310p, M210p Product Manual CONSOLE Mgmt Status LED Dirty Cache LED Figure 4. The Controller LEDs flash for one minute so you can identify the Controller Controller Controller Information The Controller–Information tab provides information about a specific VTrak subsystem controller. This information is useful for maintenance and troubleshooting.
  • Page 87 Chapter 4: Management with WebPAM PROe • Boot loader Version • Boot loader Build Date • Firmware Version number • Firmware Build Date • Software Version number • Software Build Date Note You can make setting adjustments to the items marked with an asterisk (*).
  • Page 88 VTrak M310p, M210p Product Manual • Write Data transferred • Errors (total) • Non-read/write errors • Read errors • Write errors • I/O requests (total) • Non-read/write I/O requests • Read I/O requests • Write I/O requests • Statistics start time •...

  • Page 89: Enclosures

    Chapter 4: Management with WebPAM PROe • 10GB Truncate – Reduces the useful capacity to the nearest 10,000,000,000 byte boundary. • Group Rounding – Uses an algorithm to determine how much to truncate. Results in the maximum amount of usable drive capacity. •...

  • Page 90: Enclosure

    Cooling Unit 1 Cooling Unit 2 Power Supply 2 CONSOLE Mgmt RAID Controller Figure 4. VTrak M310p/M210p Rear View Enclosure Enclosure Information The Enclosure–Information tab provides a diagram showing the status and location of key components. Status information about the VTrak subsystem enclosure, including: •...
  • Page 91 Chapter 4: Management with WebPAM PROe Enclosure Settings The Enclosure–Settings tab enables you to make settings for certain components of the VTrak subsystem enclosure. To make Enclosure settings: Click the Subsystem icon in Tree View. Click on the Enclosures icon. Click on the Enclosure icon.
  • Page 92 VTrak M310p, M210p Product Manual Battery The Enclosure–Battery tab displays information about the cache backup battery (or batteries) in the VTrak subsystem enclosure, including: • Device ID • Status – Fully Charged is normal • Remaining Capacity in percent •...
  • Page 93 Chapter 4: Management with WebPAM PROe Buzzer The Enclosure–Buzzer tab enables you to change audible settings for the VTrak subsystem enclosure. The buzzer sounds to inform you that the VTrak needs attention. Silence Buzzer To silence the Buzzer for the current event only: Click the Subsystem icon in Tree View.

  • Page 94: Physical Drives

    In Management View, click on the physical drives in the graphic. The Disk Status LED will flash to identify the carrier holding the drive. Disk Status Figure 6. VTrak M310p/M210p disk carrier LEDs Physical Drives Settings The Physical Drives–Settings tab provides enables you to make settings that apply to all of the physical disk drives installed in the VTrak subsystem enclosure.

  • Page 95: Physical Drive

    Chapter 4: Management with WebPAM PROe To enable the disk drives’ Write Caches, check the Write Cached Enabled box. To enable the disk drives’ Read Ahead Caches, check the Read Look Ahead Enabled box. Select a DMA Mode from the dropdown menu. SATA drive use UDMA 5.
  • Page 96 VTrak M310p, M210p Product Manual • Read Look Ahead (Cache) – Enabled or disabled as selected on the Physical Drives Settings tab. • SMART Feature Set – Enabled or disabled as selected on the Controller Settings tab. • SMART Self Test – Supported or not supported by this drive.
  • Page 97 In Management View, click on the physical drives in the graphic. The Disk Status LED will flash to identify the carrier holding the drive. Disk Status Figure 7. VTrak M310p/M210p disk carrier LEDs Physical Drive Settings The Physical Drive–Settings tab enables you to specify an alias for a physical disk drive.
  • Page 98 VTrak M310p, M210p Product Manual Note Be sure you have corrected the condition by a physical drive replacement, rebuild operation, etc., first. Then clear the condition in the GUI. To clear a Stale or PFA status from a physical drive: Click the Subsystem icon in Tree View.

  • Page 99: Disk Arrays

    Chapter 4: Management with WebPAM PROe Click on the Physical Drives icon. Click on a Physical Drive icon. Click on the Force Offline/Online tab in Management View. Click the Submit button. In the confirmation box, type the word confirm in the field provided. Click the OK button.
  • Page 100 VTrak M310p, M210p Product Manual To access the Disk Arrays–Information tab: Click the Subsystem icon in Tree View. Click on the Disk Arrays icon. Create a Disk Array – Automatic The Disk Array Automatic Creation option enables you to create a new disk array following a default set of parameters.
  • Page 101 Chapter 4: Management with WebPAM PROe To create a new disk array: Click the Subsystem icon in Tree View. Click on the Disk Arrays icon. Click on the Create tab in Management View. From the Create tab dropdown menu, select Express. Check the boxes to select any one or combination of: •...
  • Page 102 VTrak M310p, M210p Product Manual Create a Disk Array – Advanced The Disk Array Advanced Creation option enables you to directly specify all parameters for a new disk array. One logical drive will be made automatically when you create the disk array. If you select less than the total available capacity, you can use the remaining space to create additional logical drives at a later time.
  • Page 103 Chapter 4: Management with WebPAM PROe This value will be the data capacity of the first logical drive in your new disk array. If you specify less than disk array's maximum capacity, the remainder will be available for additional logical drives which you can create later. 13.

  • Page 104: Disk Array

    VTrak M310p, M210p Product Manual Click on the Disk Arrays icon. Click on the Delete tab in Management View. Check the box to the left of the disk array you want to delete. Click the Submit button. In the confirmation box, type the word confirm in the field provided.
  • Page 105 Chapter 4: Management with WebPAM PROe • Number of Logical Drives – The number of logical drives that belong to this disk array. • Supported RAID Level – The RAID levels this disk array can support. Physical Drives in the Disk Array •...
  • Page 106 VTrak M310p, M210p Product Manual • Transport Ready – After you perform a successful Prepare for Transport operation, this condition means you can remove the physical drives of this disk array and move them to another enclosure or different drive slots. After you relocate the physical drives, the disk array status will show OK.
  • Page 107 Chapter 4: Management with WebPAM PROe Click the Subsystem icon in Tree View. Click on the Disk Arrays icon. Click on the Disk Array icon. Click on the Create LD tab in Management View. Enter an alias (name) in the Alias field. Maximum of 32 characters.
  • Page 108 VTrak M310p, M210p Product Manual If you created a fault-tolerant logical drive (any RAID level except RAID 0), the Operational Status of new logical drive will display Synchronizing for several minutes after creation. You can use the logical drive during this period but read/ write performance could be slower than normal.
  • Page 109 Chapter 4: Management with WebPAM PROe Notes • You can add physical drives to a RAID 50 array but you cannot change the number of axles. • If you add an odd number of physical drives to a RAID 10 array, it will become a RAID 1E array by default.
  • Page 110 VTrak M310p, M210p Product Manual Manual Rebuild If a physical drive has failed, identify and replace the drive, then rebuild the disk array as described below: Click the Subsystem icon in Tree View. Click on the Disk Arrays icon. Click on the Disk Array icon.
  • Page 111 Chapter 4: Management with WebPAM PROe From the dropdown menu on the Background Activities tab, choose the function you want to start. View Progress of Background Function To view the progress of the current background activity and a list of activities in the queue: Click the Subsystem icon in Tree View.

  • Page 112: Logical Drives

    VTrak M310p, M210p Product Manual Transport The Disk Array–Transport tab enables you to prepare a disk array for transport. Important Before you can use this feature: • There must be a dedicated spare disk drive assigned to this disk array.
  • Page 113 Chapter 4: Management with WebPAM PROe • RAID Level – The RAID level of this logical drive (It may differ from the disk array). • Capacity – This is the data storage capacity available. • Disk Array ID – The ID number of the disk array from which this logical drive was created.

  • Page 114: Logical Drive

    VTrak M310p, M210p Product Manual • Offline – This condition arises as the result of a second physical drive failure. An Offline logical drive is not accessible but some or all of your data may remain intact. You must determine the cause of the problem and correct it.
  • Page 115 Chapter 4: Management with WebPAM PROe • Read Policy – The Read Cache policy of this logical drive. • Write Policy – The Write Cache policy of this logical drive. • Serial Number – The Serial Number of this logical drive. •...
  • Page 116 VTrak M310p, M210p Product Manual Maximum of 32 characters. Use letters, numbers, space between words, and underscore. An alias is optional. From the Read Policy dropdown menu, select a Read Cache policy. The choices are Read Cache, Read Ahead, and No Cache.
  • Page 117 Chapter 4: Management with WebPAM PROe If you did not select Quick Initialization, enter a hexidecimal value in the Initialization Pattern in Hex field or use the default 00000000 value. Click the Submit button. In the confirmation box, type the word confirm in the field provided. 10.
  • Page 118 VTrak M310p, M210p Product Manual Logical Drive PDM Predictive Data Migration (PDM) is the migration of data from the suspect disk drive to a spare disk drive, similar to Rebuilding a Logical Drive. But unlike Rebuilding, PDM constantly monitors your disk drives, and automatically copies your data to a spare disk drive before the disk drive fails and your Logical Drive goes Critical.
  • Page 119 Chapter 4: Management with WebPAM PROe • Count – Number of continuous blocks starting from this LBA. • Read Check Table – Contains a list of read errors for this logical drive. • Write Check Table – Contains a list of write errors for this logical drive. •...

  • Page 120: Spare Drives

    VTrak M310p, M210p Product Manual Spare Drives The Spare Drives–Information tab displays a list of Spare Drives along with their status, capacity, disk array assignment and Spare Check results. You must assign an unconfigured physical drive in order for it to function as a spare drive.

  • Page 121: Create Spare Drive

    Chapter 4: Management with WebPAM PROe Create Spare Drive Note Be sure the spare drive you select has adequate capacity to replace the largest drive in each assigned disk array. To create a spare drive: Click the Subsystem icon in Tree View. Click on the Spare Drives icon.

  • Page 122: Spare Check - All Spare Drives

    VTrak M310p, M210p Product Manual To delete a spare drive: Click the Subsystem icon in Tree View. Click on the Spare Drives icon. Click on the Delete tab in Management View. Check the box to the left of the spare drive you want to delete.
  • Page 123 In Management View, click on the spare drive in the graphic. The Disk Status LED will flash to identify the carrier holding the drive. Disk Status Figure 5. VTrak M310p/M210p disk carrier LEDs Spare Drive Settings The Spare Drive–Settings tab enables you to change the settings of an existing spare drive.
  • Page 124 VTrak M310p, M210p Product Manual Click on the Spare Drives icon. Click on the Spare Drive icon. Click on the Settings tab in Management View. Select a spare type, Global or Dedicated. Global can be used by any disk array. Dedicated can only be used by the assigned disk array To make a revertible spare drive, check the Revertible box.

  • Page 125: Logical Drive Summary

    Chapter 4: Management with WebPAM PROe Logical Drive Summary The Logical Drive Summary–Information tab displays a list of all logical drives in this VTrak enclosure, along with their status and capacity. See “Logical Drive Information” on page 106. To access the Logical Drive Summary–Information tab: Click the Subsystem icon in Tree View.
  • Page 126 VTrak M310p, M210p Product Manual Download from Www.Somanuals.com. All Manuals Search And Download.

  • Page 127: Chapter 5: Management With The Clu

    When the power is switched on, the LEDs on the front of the VTrak will light up. Power FRU Status Logical Drive Status RAID Controller Activity Reserved Controller Heartbeat Figure 1. VTrak M310p/M210p front panel LED display Download from Www.Somanuals.com. All Manuals Search And Download.
  • Page 128 VTrak M310p, M210p Product Manual When boot-up is finished and the VTrak is functioning normally: • Controller Heartbeat LED blinks green seven times in three seconds, goes dark for six seconds, then repeats the blink pattern. • Power, FRU and Logical Drive LEDs display green continuously.

  • Page 129: Drive Status Indicators

    Disk Status Power/Activity Figure 2. VTrak M310p/M210p disk carrier LEDs The VTrak spins up the disk drives sequentially in order to equalize power draw during start-up. After a few moments the Power/Activity and Disk Status LEDs should display green.

  • Page 130: Clu Connection

    VTrak M310p, M210p Product Manual When you first power-up the VTrak, it beeps twice to show normal operation. The audible alarm sounds at other times to inform you that the VTrak needs attention. But the alarm does not specify the condition. When the alarm sounds: •...
  • Page 131 Chapter 5: Management with the CLU At the Login prompt, type the user name and press Enter. The default user name is administrator. At the Password prompt, type the password and press Enter. The default password is password. The CLI screen appears. At the CLI prompt, type menu and press Enter The CLU Main Menu appears.

  • Page 132: Exit The Clu

    VTrak M310p, M210p Product Manual Network Management – Set IP addresses for Management Port, gateway and DNS server; subnet mask. SCSI Management – Channel information, Enable/disable targets, Termination settings, Target information and statistics. Background Activity – Settings for Media Patrol, Auto Rebuild, Rebuild, Migration, PDM, Transition, Synchronization, Initialization, Redundancy Check rate and thresholds.

  • Page 133: Clu Function Map

    Chapter 5: Management with the CLU CLU Function Map The map below is designed to help you navigate to the submenu where each function is located. Begin at the Main Menu. Highlight the next item in the path and press Enter. The paths in this map do not activate the functions. Alias, controller –...
  • Page 134 VTrak M310p, M210p Product Manual C, continued Clear Events, runtime – Main Menu, Event Viewer, Clear Runtime Event Log Clear Events, non-volatile RAM – Main Menu, Event Viewer, NVRAM Events, Clear NVRAM Event Log Clear Statistics – Main Menu, Additional Info and Management, Clear Statistics Coercion Method, physical drives –...
  • Page 135 Chapter 5: Management with the CLU E, continued Error Block Threshold, RC – Main Menu, Background Activity, Background Activity Settings Event Log, runtime – Main Menu, Event Viewer Event Log, non-volatile RAM – Main Menu, Event Viewer, NVRAM Events Fans – Main Menu, Subsystem Management, Enclosure Management Flash through TFTP –...
  • Page 136 VTrak M310p, M210p Product Manual L, continued Logical Drive, locate – Main Menu, Logical Drive Management, individual logical drive Logical Drive, read cache – Main Menu, Logical Drive Management, individual logical drive Logical Drive, write cache – Main Menu, Logical Drive Management, individual logical drive Logical Drives, in disk array –...
  • Page 137 Chapter 5: Management with the CLU P, continued Physical Drives, coercion method – Main Menu, Subsystem Management, Controller Management, individual Controller, Controller Settings Physical Drives, in disk array – Main Menu, Disk Array Management, individual disk array Physical Drives, SMART settings – Main Menu, Subsystem Management, Controller Management, Controller Settings Power Supplies –...
  • Page 138 VTrak M310p, M210p Product Manual S, continued SNMP, settings – Main Menu, Additional Info and Management, Software Management, SNMP Software Management – Main Menu, Additional Info and Management Spare Drive, check – Main Menu, Additional Info and Management, Spare Drive Management, Spare drive Spare Drive, create/delete –...
  • Page 139 Chapter 5: Management with the CLU T, continued Temperature, enclosure – Main Menu, Subsystem Management, Enclosure Management, Temperature Sensors TFTP, flash – Main Menu, Additional Info and Management, Flash through TFTP Time and Date, setting – Main Menu, Subsystem Management Transition, disk array –...

  • Page 140: Quick Setup

    VTrak M310p, M210p Product Manual W, continued Write Check Table, logical drive – Main Menu, Logical Drive Management, individual logical drive, Check Table This is the end of the CLU Function Map Quick Setup Quick Setup is discussed under “VTrak Setup with CLI or CLU” on page 17.

  • Page 141: System Date And Time

    Chapter 5: Management with the CLU To access lock settings: From the Main Menu, highlight Subsystem Management and press Enter. Highlight Lock Management and press Enter. To set the lock: In the Lock Time field, type a lock time in minutes. 1440 minutes = 24 hours Highlight Lock and press Enter.

  • Page 142: Controller Settings

    VTrak M310p, M210p Product Manual To access controller statistics, highlight Controller Statistics and press Enter. Controller Settings Controller settings include controller alias, disk drive capacity coercion, cache line size and SMART settings. To access Controller settings: From the Main Menu, highlight Subsystem Management and press Enter.

  • Page 143: Enclosure Management

    Chapter 5: Management with the CLU Highlight SMART and press the spacebar to toggle between Enable and Disable. Highlight SMART Poll Interval and press the backspace key to erase the current value. Type a new interval value in minutes. 1 to 1440 minutes (24 hours) Press Ctrl-A to save your settings.

  • Page 144: Enclosure Settings

    VTrak M310p, M210p Product Manual Blowers This screen displays the status and speed of VTrak’s blowers. There is one blower in each cooling unit. • Blower status should be Functional • Healthy Threshold – Minimum acceptable fan speed • Current Speed – Should be greater than the Healthy Threshold value If either blower speed is below the Healthy Threshold, there is a blower malfunction.

  • Page 145: Batteries

    Chapter 5: Management with the CLU Polling Interval Polling interval refers to the interval of time at which the Controller polls the Enclosure temperature sensors and reports their values. To make polling interval settings: Highlight Polling Interval and press the backspace key to erase the current value.

  • Page 146: Locate Enclosure

    VTrak M310p, M210p Product Manual • Remaining Capacity – When status is “FullyCharged”, capacity should be at least 90%. If less, replace the battery • Temperature Threshold Charge – If battery exceeds this value while charging, replace the battery •...

  • Page 147: Individual Physical Drive Settings

    Chapter 5: Management with the CLU Press Ctrl-A to save your settings. DMA Mode This feature switches between UDMA and MDMA modes on all physical drives. Highlight DMA Mode and press the spacebar to toggle through UDMA 0 – 5 and MDMA 0 –...

  • Page 148: Force Physical Drive Offline/Online

    VTrak M310p, M210p Product Manual If a physical drive is still online and shows a PFA error but “Clear PFA” does not appear, use PDM to copy the data to a new physical drive. Go to Disk Array Info and Settings.

  • Page 149: Disk Array Management

    Chapter 5: Management with the CLU Disk Array Management Disk Array Management includes the creation and deletion of disk arrays, disk array settings and functions, and also logical drive creation and deletion. Create a Disk Array From the Main Menu, highlight Disk Array Management and press Enter. Highlight Create New Array and press Enter.
  • Page 150 VTrak M310p, M210p Product Manual Highlight Number of Logical Drives and press the backspace key to erase the current value. Enter the number of logical drives you want. Highlight Application Type and press the spacebar to toggle though the applications and select the best one for your disk array.

  • Page 151: Delete A Disk Array

    Chapter 5: Management with the CLU Highlight RAID Level and press the spacebar to toggle though a list of available RAID levels. If you want to create multiple logical drives, highlight Capacity, press the backspace key to remove the current value, then type a new smaller value. Highlight Stripe and press the spacebar to toggle through stripe sizes 8KB, 16KB, 32KB, 64KB, 128KB, 256KB, 512KB, or 1MB.

  • Page 152: Disk Array Information

    VTrak M310p, M210p Product Manual Disk Array Information From the Main Menu, highlight Disk Array Management and press Enter. Highlight the disk array you want and press Enter. The information and settings screen appears. Highlight any of the following and press Enter to view a list of: •...
  • Page 153 Chapter 5: Management with the CLU Specify the source and target physical drives. Highlight Start and press Enter. Migration This function includes RAID level migration (change existing array to a different RAID level or Online Capacity Expansion (add physical drives to an existing array).

  • Page 154: Locate Disk Array

    VTrak M310p, M210p Product Manual Transition Transition is the process of replacing a revertible spare drive that is currently part of a disk array with an unconfigured physical drive or a non-revertible spare drive. The revertible spare drive will return to its original status. For more information, see “Transition”...

  • Page 155: Delete A Logical Drive

    Chapter 5: Management with the CLU Highlight the following parameters and press the backspace key to erase the current value: • Alias - Type an alias into the field, if desired. Maximum of 32 characters. Use letters, numbers, space between words and underscore. •...

  • Page 156: Logical Drive Management

    VTrak M310p, M210p Product Manual Logical Drive Management This function deals with settings and functions of existing logical drives. To create or delete a logical drive, see “Disk Array Management” on page 141. Logical Drive Information From the Main Menu, highlight Logical Drive Management and press Enter.
  • Page 157 Chapter 5: Management with the CLU Initialization This function sets all data bits in the logical drive to zero. Caution When you initialize a logical drive, you delete all the data it contains. Back up all important data before initializing a logical drive.

  • Page 158: Locate Logical Drive

    VTrak M310p, M210p Product Manual Locate Logical Drive This feature helps you identify the physical drives assigned to the logical drive you are working with in the CLU. From the Main Menu, highlight Logical Drive Management and press Enter. Highlight the disk array you want and press Enter.

  • Page 159: Scsi Management

    Chapter 5: Management with the CLU SCSI Management SCSI Management deals with all SCSI settings and functions. This feature appears only with VTrak SCSI models. Channel Information From the Main Menu, highlight SCSI Management and press Enter. Highlight one of the SCSI ports to select it and press Enter. Highlight Channel Info and press Enter.

  • Page 160: Target Information

    VTrak M310p, M210p Product Manual Type Ctrl-A save your settings. Cautions • Turn off termination only when the VTrak is NOT the last device in the SCSI chain. • Internal termination only works on the “Out” SCSI connectors. Target Information From the Main Menu, highlight SCSI Management and press Enter.

  • Page 161: Background Activity Settings

    Chapter 5: Management with the CLU Background Activity Settings Use this feature to make settings for Background Activities. The Activities themselves are started manually or automatically in conjunction with a specific disk array or logical drive. From the Main Menu, highlight Background Activity and press Enter. Highlight Background Activity Settings and press Enter.

  • Page 162: Event Viewer

    VTrak M310p, M210p Product Manual Event Viewer The Event Viewer displays log of events. Events are classified as Runtime and NVRAM. Runtime Events This screen displays a list of and information about the 1023 most recent runtime events recorded since the system was started.

  • Page 163: Additional Info And Management

    Chapter 5: Management with the CLU Press the up and down arrow keys to scroll through the log. To clear the NVRAM event log: Highlight Clear NVRAM Event Log and press Enter. Press Y to confirm. Additional Info and Management Additional Info and Management includes these functions: Spare Drive Management, LUN Mapping, User Management, Software Management, Flash through TFTP, Clear Statistics, Restore Factory Defaults, and Shutdown/Restart.

  • Page 164: Lun Mapping

    VTrak M310p, M210p Product Manual Dedicated means this spare drive can only be used with the specified disk array(s). Global means this spare drive can be used by any disk array. If you chose Dedicated, highlight Dedicated to Arrays and press the backspace key to erase the current value, then type the new value.

  • Page 165: User Management

    Chapter 5: Management with the CLU From the Main Menu, highlight Additional Info and Management and press Enter. Highlight LUN Mapping and press Enter. Highlight a SCSI Channel and press Enter. A list of the current logical drives appears. You must enable a Target under SCSI Management before you can assign a LUN to it.
  • Page 166 VTrak M310p, M210p Product Manual arrays and logical drives. The default “administrator” account is a Super User. • Power – Allows the user to create (but not delete) disk arrays and logical drives, change RAID levels, change stripe size; change settings of such components as disk arrays, logical drives, physical drives and the controller.

  • Page 167: Software Management

    Chapter 5: Management with the CLU Highlight Privilege and press the space bar to toggle though the options: • Super – Allows the user full access to all functions including create and delete users and changing the settings of other users. The default “administrator”...
  • Page 168 VTrak M310p, M210p Product Manual To stop any of these services: Highlight the service and press Enter. In the Service Setting screen, highlight Stop and press Enter. To restart any of these services: Highlight the service and press Enter. In the Service Setting screen, highlight Restart and press Enter.
  • Page 169 Chapter 5: Management with the CLU Highlight Startup Type and press the spacebar to toggle between Automatic and Manual. Highlight the following and press the backspace key to erase the current value, then type the new value: • HTTP Port – 80 is the default •...
  • Page 170 VTrak M310p, M210p Product Manual • Read Community – Type a community name in this field • Write Community – private (no change possible) Press Ctrl-A to save your settings. To start, stop or restart the SNMP service, highlight Start, Stop, or Restart and press Enter.
  • Page 171 Chapter 5: Management with the CLU Note: There is only one user. The default name is cim. No changes are possible. Note: CIM service must be running to change the password. The default password is password. Highlight Change Password... and press Enter to change the password. Highlight Old Password and type the current password.

  • Page 172: Flash Through Tftp

    VTrak M310p, M210p Product Manual Highlight Message Event Severity Filter and press the spacebar to change severity levels. Press Ctrl-A to save your settings. To delete a recipient: Highlight the recipient you want to delete and press the spacebar to mark it.

  • Page 173: Shutdown And Restart

    Chapter 5: Management with the CLU Shutdown and Restart This function enables you to shutdown or restart the VTrak subsystem. You can only do part of this procedure in the CLU. Additional action is required, as described below. What you see on the screen differs whether you have a Telnet or serial connection.

  • Page 174: Buzzer

    VTrak M310p, M210p Product Manual Press Y to continue. The screen will go blank. Wait for two to three minutes. Re-establish your Telnet connection to the VTrak CLU. If you cannot re-establish a connection, wait 30 seconds, then try again.

  • Page 175: Chapter 6: Maintenance

    Mgmt RAID Controller Figure 1. Field Replaceable Units (FRUs) on VTrak M310p/M210p The primary means to identify and diagnose problems on VTrak is to observe and interpret LED colors. A discussion of this process is found on the next two pages.

  • Page 176: Firmware Update - Webpam Proe

    VTrak M310p, M210p Product Manual Firmware Update – WebPAM PROe Before you begin, go to the Promise website www.promise.com and download the latest firmware update file to your TFTP server or your PC. TFTP Server To update the firmware from a TFTP server: Click the Subsystem icon in Tree View.
  • Page 177 Chapter 6: Maintenance Do one of the following actions: • Click on the Download Flash File from Local File through HTTP option, then click on the Next button. • From the Firmware Update tab dropdown menu, select Download from Local File. Enter the filename of the Firmware Update file in the field provided.

  • Page 178: Firmware Update - Clu

    VTrak M310p, M210p Product Manual Firmware Update – CLU Use this function to flash the VTrak’s firmware. Before you begin, go to the Promise website www.promise.com and download the latest firmware update file to your TFTP server. From the Main Menu, highlight Additional Info and Management, and press Enter.

  • Page 179: Replace Power Supply

    CLU again. Login: Replace Power Supply Figure 6. The VTrak M310p/M210p power supply The power supply and its fans are replaced as one unit. There are no individually serviceable parts. No tools are required for this procedure.

  • Page 180: Replace Cooling Unit Blower

    VTrak M310p, M210p Product Manual Replace Cooling Unit Blower The blower (scroll fan) in each cooling unit is replaced as an individual part. No tools are required for this procedure. Fan LED To replace a blower: Verify that the Fan LED is amber or red (above).
  • Page 181 Chapter 6: Maintenance Grasp the top section near the thumbscrews and lift it off the bottom section (above, right). Separate the cooling unit section to access the blower. Electrical connector Blower Lift the blower off the mounting pins and detach the electrical connector. Attach the electrical connector of the new blower and set it in place.
  • Page 182 VTrak M310p, M210p Product Manual Place the top section of the cooling unit onto the bottom section and tighten the thumbscrews. Carefully slide the cooling unit into the enclosure. 10. Gently press the handle in and upward until it locks.

  • Page 183: Replace Cache Battery

    Chapter 6: Maintenance Replace Cache Battery The cache battery is located in the Cooling Unit 1 (the left one). The battery assembly is replaced as an individual part. No tools are required for this procedure. Cautions • Try reconditioning the battery before you replace it. See page 84 or page 137 for more information.
  • Page 184 VTrak M310p, M210p Product Manual Lift the top section Loosen the thumbscrews Loosen the thumbscrew (above, left). A retainer keeps the thumbscrew in place. Grasp the top section near the thumbscrews and lift it off the bottom section (above, right). Separate the cooling unit section to access the blower.
  • Page 185 Chapter 6: Maintenance Place a new battery assembly into the cooling unit. Attach the connector on the circuit board. 10. Install the screws holding the battery assembly in place to the cooling unit. The 2-cell battery assembly has two mounting screws. The 4-cell battery assembly has only one mounting screw.

  • Page 186: Replace Raid Controller

    VTrak M310p, M210p Product Manual Replace RAID Controller The RAID Controller monitors and manages the logical drives. When this controller is replaced, all of your logical drive data and configurations remain intact because this logical drive information is stored on the disk drives.

  • Page 187: Chapter 7: Technology Background

    Chapter 7: Technology Background • Introduction to RAID (below) • Choosing a RAID Level (page 188) • Stripe Size (page 191) • Sector Size (page 191) • Cache Policy (page 192) • Capacity Coercion (page 193) • Initialization (page 194) •...
  • Page 188 VTrak M310p, M210p Product Manual RAID 0 – Stripe When a disk array is striped, the read and write blocks of data are interleaved between the sectors of multiple drives. Performance is increased, since the workload is balanced between drives or “members” that form the disk array.
  • Page 189 Chapter 7: Technology Background RAID 1 – Mirror When a disk array is mirrored, identical data is written to a pair of drives, while reads are performed in parallel. The reads are performed using elevator seek and load balancing techniques where the workload is distributed in the most efficient manner.
  • Page 190 VTrak M310p, M210p Product Manual RAID 1E – Enhanced Mirror RAID 1E offers the security of mirrored data provided by RAID 1 plus the added capacity of more than two disk drives. It also offers overall increased read/write performance plus the flexibility of using an odd number of disk drives. With RAID 1E, each data stripe is mirrored onto two disk drives.
  • Page 191 Chapter 7: Technology Background RAID 5 – Block and Parity Stripe RAID 5 organizes block data and parity data across the physical drives. Generally, RAID Level 5 tends to exhibit lower random write performance due to the heavy workload of parity recalculation for each I/O. RAID 5 is generally considered to be the most versatile RAID level Distributed Parity Data...
  • Page 192 VTrak M310p, M210p Product Manual RAID 6 – Block and Double Parity Stripe RAID level 6 stores dual parity data is rotated across the physical drives along with the block data. A RAID 6 disk logical drive can continue to accept I/O requests when any two physical drives fail.
  • Page 193 Chapter 7: Technology Background RAID 10 – Mirror + Stripe Mirroring/striping combines both of the previous RAID 1 and RAID 0 disk array types. RAID 10 is similar though not identical to RAID 0+1. RAID 10 can increase performance by reading and writing data in parallel while protecting data with duplication.
  • Page 194 VTrak M310p, M210p Product Manual RAID 50 – Striping of Distributed Parity RAID 50 combines both RAID 5 and RAID 0 features. Data is striped across disks as in RAID 0, and it uses distributed parity as in RAID 5. RAID 50 provides data reliability, good overall performance and supports larger volume sizes.
  • Page 195 Chapter 7: Technology Background attempts to distribute the number of disk drives equally among the axles but in some cases, one axle will have more disk drives than another. No. of Drives No. of Axles No. of Drives in RAID 50 in RAID 50 per Axle Array...

  • Page 196: Choosing A Raid Level

    VTrak M310p, M210p Product Manual Choosing a RAID Level There are several issues to consider when choosing the RAID Level for your VTrak disk array. The following discussion summarizes some advantages, disadvantages, and applications for each choice. RAID 0 Advantages...
  • Page 197 Chapter 7: Technology Background RAID 1E Advantages Disadvantages Implemented as a mirrored disk array Very high disk overhead - uses only whose segments are RAID 0 disk 50% of total capacity arrays High I/O rates are achieved thanks to multiple stripe segments Can use an odd number of disks Recommended Applications for RAID 1E: •...
  • Page 198 VTrak M310p, M210p Product Manual RAID 10 Advantages Disadvantages Implemented as a mirrored disk array Very high disk overhead - uses only whose segments are RAID 0 disk 50% of total capacity arrays High I/O rates are achieved thanks to...

  • Page 199: Stripe Size

    Chapter 7: Technology Background Stripe Size Stripe Size, also called “Stripe Block Size”, refers to the size of the data blocks written to, and read from, the physical drives. Stripe Size is specified when you create a disk array. In order to change the Stripe Size of an existing disk array, you must delete the disk array and create a new one.

  • Page 200: Cache Policy

    VTrak M310p, M210p Product Manual To make use of logical drives greater than 2TB in size, a larger sector size is required. The table below correlates sector size with logical drive capacity. Logical Drive Size Sector Size 8 to 16 TB...

  • Page 201: Write Cache Policy

    Chapter 7: Technology Background • Read Ahead – The read cache and the read-ahead feature are enabled. Read-ahead anticipates the next read and performs it before the request is made. Can increase read performance. • No Cache – The read cache is disabled. Write Cache Policy •...

  • Page 202: Initialization

    VTrak M310p, M210p Product Manual Capacity Coercion also affects a replacement drive used in a disk array. Normally, when an physical drive fails, the replacement drive must be the same capacity or larger. However, the Capacity Coercion feature permits the installation of a replacement drive that is slightly smaller (within 1 gigabyte) than the remaining working drive.

  • Page 203: Partition And Format The Logical Drive

    Chapter 7: Technology Background The spare drive effectively takes the place of the failed drive and the RAID system immediately begins to rebuild data onto the drive. When the rebuild is complete, the disk array is returned to fault tolerant status. VTrak includes a function that enables you to return a hot spare drive from a disk array back to spare status.
  • Page 204 VTrak M310p, M210p Product Manual Increase Redundancy From Capacity Performance Lose RAID 50 RAID 10 • RAID 5 • RAID 0 • • • RAID 10 RAID 50 • RAID 5 • RAID 0 • • • RAID 5 RAID 50 •*...

  • Page 205: Ranges Of Disk Array Expansion

    Chapter 7: Technology Background Important • The Target disk array may require more disk drives than the Source disk array • If the Target disk array requires an EVEN number of disk drives but the Source disk array has an ODD number, ADD a disk drive as part of the migration process •...

  • Page 206: Media Patrol

    VTrak M310p, M210p Product Manual Maximum LD Current LD Size Sector Size Expansion Size 8 to 16 TB 16 TB 4096 bytes 4 to 8 TB 8 TB 2048 bytes 2 to 4 TB 4 TB 1024 bytes 0 to 2 TB...

  • Page 207: Predictive Data Migration (Pdm)

    Chapter 7: Technology Background Predictive Data Migration (PDM) Predictive Data Migration (PDM) is the migration of data from the suspect disk drive to a spare disk drive, similar to Rebuilding a Logical Drive. But unlike Rebuilding, PDM constantly monitors your disk drives and automatically copies your data to a spare disk drive before the disk drive fails and your Logical Drive goes Critical.

  • Page 208: Transition

    VTrak M310p, M210p Product Manual Transition The Transition feature enables you to specify “permanent” spare drives for your VTrak subsystem. Transition is the process of replacing a revertible spare drive that is currently part of a disk array with an unconfigured physical drive or a non- revertible spare.
  • Page 209 Chapter 7: Technology Background In the example above, there is a four-drive RAID 5 disk array and a global spare drive. Physical drives 1, 2, 3, and 4 belong to the disk array. Physical drive 5 remains unconfigured. Physical drive 6 is a revertible spare drive. If a physical drive fails in a disk array and there is a spare drive of adequate capacity available, the controller automatically rebuilds the array using the spare drive.
  • Page 210 VTrak M310p, M210p Product Manual Automatic Transition At this juncture, you would replace the failed drive in slot 3 with a new one of the same or greater capacity. When the VTrak controller detects the new drive in slot 3, it will: •...

  • Page 211: Chapter 8: Troubleshooting

    Chapter 8: Troubleshooting • VTrak is Beeping (below) • LEDs Display Amber or Red (page 204) • CLU Reports a Problem (page 208) • WebPAM PROe Reports a Problem (page 210) • LEDs Display Amber or Red (page 204) • Event Notification Response (page 212) •...

  • Page 212: Leds Display Amber Or Red

    Logical Drive Status RAID Controller Activity Reserved Controller Heartbeat Figure 1. VTrak M310p/M210p front panel LEDs When boot-up is finished and the VTrak is functioning normally: • Controller Heartbeat LED blinks green seven times in three seconds, goes dark for six seconds, then repeats the blink pattern.

  • Page 213: Drive Status Indicators

    There are two LEDs on each Drive Carrier. They report the presence of power and a disk drive, and the current condition of the drive. Disk Status Power/Activity Figure 2. VTrak M310p/M200p disk carrier LEDs Download from Www.Somanuals.com. All Manuals Search And Download.

  • Page 214: Back Of Enclosure

    LEDs on the back of VTrak. These LEDs give the status of the field replaceable units. Power Supply 1 Cooling Unit 1 Cooling Unit 2 Power Supply 2 CONSOLE Mgmt RAID Controller Figure 3. Field Replaceable Units (FRUs) on VTrak M310p/M210p Download from Www.Somanuals.com. All Manuals Search And Download.
  • Page 215 Chapter 8: Troubleshooting Battery LED Fan LED Figure 4. Fan LED on a VTrak M310p/M210p cooling unit Under normal conditions, the power supply, battery, and fan LEDs should display green. State LEDs Dark Green Amber Power supply Not detected Fan too slow...

  • Page 216: Clu Reports A Problem

    VTrak M310, M210p Product Manual State LEDs Flashing Dark Green Amber Amber Status no power Error Unsaved data Dirty Cache in cache If the Controller Status LED is amber, restart the VTrak. See “Restart the Subsystem” on page 76 or “Shutdown and Restart” on page 165. If the Controller Status LED continues to display amber after startup, contact Promise Technical Support.
  • Page 217 Chapter 8: Troubleshooting MediaPatrol : Enabled : Enabled Transport Rebuild Predictive Data Migration Transition Dedicated Spare Drives in the Array Physical Drives in the Array Logical Drives in the Array [Locate Disk Array] Save Settings [CTRL-A] Restore Settings [CTRL-R] Return to Previous Menu From this screen: •...

  • Page 218: Webpam Proe Reports A Problem

    VTrak M310, M210p Product Manual WebPAM PROe Reports a Problem WebPAM PROe aids in troubleshooting your logical drives and enclosure by continuous monitoring and reporting to the User in the following ways: • Displays yellow !s red Xs in Tree View (above) •...
  • Page 219 Chapter 8: Troubleshooting Auto Rebuild Replacement Drive Failed Disk Drive Critical / Rebuilding Status • Displays full information on the selected component in the Management Window (above) Also see these troubleshooting topics: • “Event Notification Response” on page 212 • “Critical &...

  • Page 220: Event Notification Response

    VTrak M310, M210p Product Manual Event Notification Response When you select Event Notification, WebPAM PROe sends popup and/or email messages regarding its status. The messages you see depend on your notification selection (see page 56) and what is currently happening in the VTrak. The chart below gives the suggested action when the corresponding message is displayed.
  • Page 221 Chapter 8: Troubleshooting Event Action Battery reconditioning is Battery reconditioning is finished. complete Battery is malfunctioning Run battery reconditioning. See page 84 or page 137. If this message reappears, replace the battery. Battery reconditioned Battery reconditioning is finished. successfully Battery reconditioning has Replace the battery.
  • Page 222 VTrak M310, M210p Product Manual Event Action Cache policy is in Install or replace the battery. See page 175. writeback mode without battery Blowers Blowers have started Normal. Blowers have stopped Verify that the cooling unit is properly installed. If the blower still does not turn, replace the blowers.
  • Page 223 Chapter 8: Troubleshooting Event Action The controller has new Check the event logs. See page 49. crash information Controller temperature is The VTrak controller is overheating. Check for airflow above the threshold/ around and through the controller, and verify that all warning threshold fans are working.
  • Page 224 VTrak M310, M210p Product Manual Event Action Enclosure Enclosure temperature is The VTrak is overheating. Check for airflow around above the threshold/ and through the VTrak, and verify that all fans are warning threshold working. Replace fans as needed. Enclosure temperature is The VTrak is seriously overheating.
  • Page 225 Chapter 8: Troubleshooting Event Action Host-interface controller The VTrak rebooted itself. If this message appears has received a bus reboot repeatedly, contact Technical Support. See page 239. Host-interface controller An unidentified error occurred. If this message has encountered an appears repeatedly, contact Technical Support. See unknown error page 239.
  • Page 226 VTrak M310, M210p Product Manual Event Action Logical drive initialization Initialization has been set manually or by schedule. is queued A new logical drive has Result of user action. Normal. been created Logical drive has been Result of user action. Normal. deleted Logical drive has been The physical drives of the array are restored to online...
  • Page 227 Chapter 8: Troubleshooting Event Action Media patrol is stopped Media patrol stopped because the disk array was internally deleted or removed. Online Capacity Expansion Online capacity Result of settings or user action. Normal. expansion has started Online capacity Normal. expansion has completed Online capacity Expansion paused because of user intervention, expansion has paused...
  • Page 228 VTrak M310, M210p Product Manual Event Action PDM is stopped internally The destination drive was removed or used for a rebuild. Physical Disk Physical disk is marked Disk drive restored to normal operation. online Physical disk is marked Disk drive removed from service due to errors. If online necessary, try to force the disk online.
  • Page 229 Chapter 8: Troubleshooting Event Action Error is detected in remap Disk drive has a bad remap sectors. If this message sectors appears repeatedly, replace the disk drive. Command times out on Disk drive not responding to commands. If this physical drive message appears repeatedly, replace the disk drive.
  • Page 230 VTrak M310, M210p Product Manual Event Action PSU is installed/ Normal. functional/operational and turned on PSU is installed/ A power supply unit is present but turned off. Turn on functional/operational and the power supply. turned off PSU is malfunctioning Replace the power supply unit. and turned on/off PSU 12V/5V/3.3V power Replace the power supply unit.
  • Page 231 Chapter 8: Troubleshooting Event Action RAID Level migration is Migration paused because of user intervention, paused schedule or a higher priority background activity. RAID Level migration is Migration has resumed again after a pause. resumed RAID Level migration is Migration stopped because of user intervention, stopped schedule or the logical drive was deleted or went critical or offline.
  • Page 232 VTrak M310, M210p Product Manual Event Action Rebuild marks logical Result of successful rebuild. Normal. drive synchronized upon rebuild completion Redundancy Check Redundancy Check is Redundancy Check has started manually or by started schedule. Redundancy Check is Redundancy Check has finished. completed Redundancy Check is Redundancy Check paused because of user...
  • Page 233 Chapter 8: Troubleshooting Event Action Spare check completed Normal. successfully on the given spare drive Spare Drives Physical disk assigned as Result of settings or user action. Normal. global spare Physical disk is no longer Result of settings or user action. Normal. assigned as global spare Global Spare has been Result of settings or user action.
  • Page 234 VTrak M310, M210p Product Manual Event Action Stripe Level migration is Migration has been set manually or by schedule. queued Subsystem Subsystem parameter(s) Result of user action. Normal. are changed by user Synchronization Synchronization is started Result of settings or user action. Normal. Synchronization is Normal.
  • Page 235 Chapter 8: Troubleshooting Event Action Transition was switched Transition changed to rebuild because the logical to rebuild drive went critical. Watermark Migration has detected/ Watermarks are progress markers left as the result of cleared stale NV interrupted RAID migrations. If the watermark was Watermark cleared, migration should finish.

  • Page 236: Critical & Offline Disk Arrays

    VTrak M310, M210p Product Manual Critical & Offline Disk Arrays A fault-tolerant disk array—RAID 1, 1E, 5, 6, 10, and 50—goes critical when a disk drive is removed or fails. Due to the fault tolerance of the disk array, the data is still available and online.

  • Page 237: Without A Hot Spare Drive

    No warning icon displays over the Disk Array or Logical Drive The Management Window reports the Disk Array’s Operational Status as OK, Rebuilding. Status Activity Figure 4. VTrak M310p/M200p disk carrier LEDs Download from Www.Somanuals.com. All Manuals Search And Download.
  • Page 238 VTrak M310, M210p Product Manual • The drive carrier holding the rebuilding physical drive displays a green Activity (left) LED while the Status (right) LED flashes green once per second. During rebuilding, you can still read and write data to the logical drive. However, fault tolerance is lost until the Disk Array returns to OK (not-rebuilding) status.

  • Page 239: Enclosure Problems

    Chapter 8: Troubleshooting Enclosure Problems WebPAM PROe displays yellow !s red Xs in Tree View to identify components that need attention. When a yellow ! appears over a Subsystem in Tree View, click on the Enclosure icon. The Enclosure screen will display (below). In this example, a power supply has failed.
  • Page 240 VTrak M310, M210p Product Manual Overheating Overheating is a potentially serious condition because the excessively high temperatures can lead to disk drive failure and controller malfunction. Overheating usually results from: • Fan failure • Poor air circulation around the enclosure WebPAM PROe reports failed fans along with elevated temperature.
  • Page 241 Chapter 8: Troubleshooting Power Supplies VTraks are equipped with redundant power supplies. The advantage of dual power supplies is that, should one fail, the other will continue powering the subsystem until the faulty one can be replaced. VTrak is capable of operating on a single power supply.

  • Page 242: Connection Problems

    VTrak M310, M210p Product Manual Connection Problems When you install your Promise product following the instructions in the Quick Start Guide and this Product Manual, you should have little trouble getting your equipment to work the first time. But connection problems can arise that are not the User's or Installer's fault.

  • Page 243: Serial Connections

    Chapter 8: Troubleshooting CONSOLE Mgmt SCSI “Out” SCSI “Out” connector connector This means you can, for example, connect your Host PC to one of the VTrak’s SCSI “In” ports without the need of an external SCSI terminator. You can also connect both SCSI connectors in a “daisy-chain”...

  • Page 244: Unsaved Data In The Controller Cache

    VTrak M310, M210p Product Manual VTrak ships from the factory an IP address of 10.0.0.1. You must change this address to one that will work with your network. You make the initial IP address setting using the CLI or CLU. See “VTrak Setup with CLI or CLU” on page 17. Activity LED Connectivity LED State...

  • Page 245: Chapter 9: Support

    VTrak M310p/M210p after installing disk drives from an older system. M310p and M210p do not support Parallel ATA (PATA) disk drives. Note that if you move the disk drives from the VTrak M310p/M210p to the older subsystems, they will not recognize your disk array or logical drive.
  • Page 246 Contact your MIS Administrator. With other Promise VTraks, I used the Server’s IP address in WebPAM to connect with the RAID subsystem. Why is this VTrak M310p/M210p different? VTrak M310p/M210p has the server software embedded. With the M310p/ M210p, you point your browser directly to the VTrak rather than a server.

  • Page 247: Contact Technical Support

    Chapter 9: Support How can I be sure everything is working OK on the VTrak? Locally: The VTrak enclosure has LEDs on the front to monitor the status of power, field replaceable units (FRUs) and logical drives. When these are green, VTrak is functioning normally.
  • Page 248 Fax Support +31 (0) 40 256 9463 Attn: Technical Support Phone Support +31 (0) 40 235 2600 If you wish to write us for Promise Technology Europe B.V. support: Science Park Eindhoven 5542 5692 EL Son, The Netherlands Germany E-mail Support support-de@promise-emea.com...
  • Page 249 Fax Support +886 3 578 2390 Attn: Technical Support Phone Support +886 3 578 2395 (ext. 8811) If you wish to write us for Promise Technology, Inc. support: 2F, No. 30, Industry E. Rd. IX Science-based Industrial Park Hsinchu, Taiwan, R.O.C.

  • Page 250: Limited Warranty

    VTrak M310, M210p Product Manual Limited Warranty Promise Technology, Inc. (“Promise”) warrants that for three (3) years from the time of the delivery of the product to the original end user: the product will conform to Promise’s specifications; the product will be free from defects in material and workmanship under normal use and service.

  • Page 251: Returning Product For Repair

    Chapter 9: Support No other document, statement or representation may be relied on to vary the terms of this limited warranty. Promise’s sole responsibility with respect to any product is to do one of the following: replace the product with a conforming unit of the same or superior product;...
  • Page 252 Return ONLY the specific product covered by the warranty (do not ship cables, manuals, diskettes, etc.), with a copy of your proof of purchase to: USA and Canada: Promise Technology, Inc. Customer Service Dept. Attn.: RMA # ______ 47654 Kato Road...

  • Page 253: Appendix A: Useful Information

    Appendix A: Useful Information • Serial Connector Pinout (below) • SNMP MIB Files (page 246) Serial Connector Pinout Below is the pinout diagram for the DB-9 serial connector on all VTraks. The diagrams represent the connector as you see it looking at the back of the VTrak.

  • Page 254: Snmp Mib Files

    VTrak M310, M210p Product Manual SNMP MIB Files Promise supplies seven MIB files to integrate the VTrak M310p/M210p subsystem into your SNMP system. These files are in the SNMP folder on the VTrak Product CD. The MIB files include: •...

  • Page 255: Index

    Index coercion method (disk drives) About This Manual Command Line Utility, setup Accept Incomplete Array Command Queuing Alias Connection Architectural Description of VTrak power 39, 121, 203 Audible alarm serial cable Auto Rebuild Connection problems and solutions Axles contents, VTrak box Controller Background Activity 15, 38, 120, 204...
  • Page 256 VTrak M310p, M210p Product Manual Disk Array Email service Accept Incomplete Array enable SCSI target alias Enclosure background activity information 81, 138 create locate 29, 94 create advanced management 26, 92 create automatically Problem reporting 27, 92 83, 136 create express...
  • Page 257 Index Events, continued Synchronization language selection Transition Language selection, WebPAM VTrak System 25, 44 PROe Watermark Export amber back of enclosure 38, 39, color and flash pattern 120, 121, 205, 206, 207, Factory defaults, restore FCC Statement 39, 121, 206 disk status Features and Benefits, VTrak 39, 121, 205...
  • Page 258 VTrak M310p, M210p Product Manual Logical Drive, continued statistics 30, 110, 144, 199 status 50, 153 setting 15, 38, 120, 204 status LED 98, 105 PDM Running summary 98, 105 synchronization Physical drive login and password 134, 193 capacity coercion...
  • Page 259 Index RAID, continued SCSI 62, 151 RAID 3 Channel Information 183, 189 RAID 5 Channel Setting 186, 190 62, 151 RAID 50 Channel Settings 184, 189 RAID 6 connection problems RAID 50 Axles HBA card Range of disk array expansion LUN mapping 63, 152 Read Ahead Cache...
  • Page 260 VTrak M310p, M210p Product Manual 27, 29 Spare Drive Test Email 103, 146, 200 check Transition 113, 155 create setting 113, 156 98, 105 delete Transition Running 104, 144 hot spare drive Transport 112, 114 98, 105 information Transport Ready...
  • Page 261 Index WebPAM PROe WebPAM PROe, continued 22, 40 Administrative Tools Secure connection create user setup delete user storage network 25, 46 Event Frame Tree View Export User Information graphic user interface User password 55, 56 Import User Settings Internet connection yellow ! language selection WebPAMPROe...
  • Page 262 VTrak M310p, M210p Product Manual Download from Www.Somanuals.com. All Manuals Search And Download.
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