Issues
Apple CarPlay
Android Auto unable to start
Bluetooth streaming/phone call not possible
Hands-free call quality
Cause
Bad Lightning
SB cable
Wi-Fi or Bluetooth disabled
Wireless CarPlay/Android Auto
connec�on disabled
Bluetooth connec�on disabled
Mobile device
Microphone
38
Replace the cable for wired connec�on.
Enable Wi-Fi and Bluetooth on your phone.
Allow wireless CarPlay/Android Auto use when
prompted during first �me connec�on/pairing.
For CarPlay use, make sure CarPlay is enabled
on your iPhone (Se�ngs > General > CarPlay >
Paired device > Open CarPlay).
Enable CarPlay/Android Auto connec�on (on
the home screen, go to Handsfree > Device
then tap the paired phone name).
Make sure your mobile device is within range.
Enable Bluetooth on your mobile device.
Enable Bluetooth connec�on (on the home screen,
go to Handsfree > Device then tap ).
For wired CarPlay/Android Auto connec�on, unplug
the connec�on cable.
Check cellular strength on mobile device.
End call and redial number.
Microphone placement needs to be relocated.
Check to see if microphone is properly
plugged in.