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en Troubleshooting
Fault
The spin result is not
satisfactory. The laun-
dry is too wet/too
damp.
Detergent residue on
the damp washing.
Detergent residue on
the dry laundry.
Home Connect is not
working properly.
No connection to the
home network.
Water is leaking out at
the water inlet hose.
Water is leaking out at
the water outlet hose.
Odours have formed
in the appliance.
Damp stains have
formed on the fabrics
after the end of the
pro-
Iron Assist
gramme.
52
Cause and troubleshooting
Note: Where possible, mix large and small items in
the drum. Different sized items of laundry distribute
themselves better during the spin cycle.
Start the Schleudern programme.
▶
Detergents may contain water-insoluble substances
that deposit on the laundry.
Start the Spülen programme.
▶
Detergents may contain water-insoluble substances
that deposit on the laundry.
Brush out the laundry after washing and drying.
▶
Different causes are possible.
Go to www.home-connect.com.
▶
Wi-Fi is switched off.
Activating Wi-Fi on the appliance.
▶
→ "Activating Wi-Fi on the appliance", Page 36.
Wi-Fi is activated but a connection to your home net-
work cannot be established.
Ensure that the home network is available.
1.
Reconnect the appliance to the home network.
2.
→ "Setting up Home Connect", Page 35
Water inlet hose is not correctly/securely connected.
Connect the water supply hose correctly.
1.
→ "Connecting the water inlet hose", Page 14
Tighten the screw connection.
2.
The water outlet hose is damaged.
Replace the damaged water outlet hose.
▶
Water outlet hose is not connected correctly.
Connect the water outlet hose correctly.
▶
→ "Water outlet connection types", Page 15
Humidity and detergent residue may promote the
formation of bacteria.
→ "Cleaning the drum", Page 39
▶
If you are not using the appliance, leave the door
▶
and detergent drawer open so that residual water
can evaporate.
Water droplets from the drum or from the door have
moistened the fabrics. The drops come from either
condensed steam or the residual moisture from the
previous wash programme.
Iron the fabrics or hang them up to dry.
▶
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