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en Troubleshooting
Fault
The programme does
not start.
The door cannot
be opened.
The water is not drain-
ing.
48
Cause and troubleshooting
Childproof lock is activated.
Deactivate childproof lock.
▶
→ "Deactivating the childproof lock", Page 34
is activated.
Check whether
▶
→ "Buttons", Page 23
Laundry is caught in the door.
Remove any trapped laundry.
▶
The pump for the intelligent dosing system is blocked.
Switch off the appliance.
1.
Clean the pump unit.
2.
→ "Cleaning the detergent drawer", Page 39
Switch the appliance on.
3.
If the display appears again after you clean the
4.
pump unit, call customer service.
→ "Customer Service", Page 57
Note: You can deactivate and manually dose the intel-
ligent dosing system until the fault is rectified.
The detergent drawer has not been pushed in fully.
Push in the detergent drawer until the symbol goes
▶
out.
The temperature is too high.
Wait until the temperature has dropped.
▶
Cancel the programme.
▶
→ "Cancelling the washing programme", Page 33
Water level is too high.
Select a suitable programme for draining.
▶
→ "Programmes", Page 26
Power failure.
Open the door using the emergency release.
▶
→ "Emergency release", Page 56
Drain pipe or water outlet hose is blocked.
Clean the drain pipe and the water outlet hose.
▶
Drain pipe or water drain hose is caught or jammed.
Ensure that the drain pipe and water drain hose are
▶
not kinked or trapped.
Drain pump is blocked.
→ "Cleaning the drain pump", Page 40
▶
The water outlet hose is connected too high.
is activated.
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