Troubleshooting - Zenith C27V28 Operating Manual

Troubleshooting

Some quick and easy tips to resolving problems
Symptoms
Power
No Power.
No Source image.
Picture Reception
Poor or no picture.
Local interference.
Poor or no color.
Picture wobbles or drifts.
No CATV reception.
Images in picture distorted. • Wrong aspect ratio.
Poor or no sound.
TV turns On.
TV turns Off.
No Closed Captions or Text.
Captions appear when
sound is muted.
Lock (Parental Control) Problems
Protected by Lock
appears on screen.
206-03807
Possible Cause(s)
• AC Power Cord not connected.
• Local power failure?
• Source turned off.
• Source not selected.
• TV station problems.
• Video menu not adjusted properly. -Check Video menu option settings.
• Check for disturbing source.
• Appliance too close to TV.
• Sub-standard broadcast.
• Sub-standard cable signal.
• CATV wire not connected or loose. -Make or tighten connection.
• Local interference.
• Scrambled CATV channel.
• Cable wire not connected.
• Cable service interrupted.
• Antenna set, not Cable (CATV).
• Audio muted.
• Broadcast problem.
• Wake up Alarm turned TV On.
• Sleep Timer turned TV Off.
• Not available on show.
• Not turned on.
• EZ Mute selected.
• Viewing is restricted by Lock.
• Don't know password.
Possible Solution(s)
-Connect power cord. Try a different household outlet.
-Contact power company for information.
-Turn Source equipment on.
-Use SOURCE to choose correct picture and sound source.
-Try a different channel.
The following may cause image problems or distortion:
Electrical appliances, powerful lights, cars, trucks; computers or
portable phones; medical equipment; VCR to close to TV, etc.
-If possible increase the distance between your Entertainment
Machine and the offending appliance. Or shut one of them off.
-Try a different channel.
-Notify cable company of reception problem.
-Try different channel. Turn off interfering appliance.
-Tune to unscrambled channel.
-Connect cable to Antenna/Cable.
-Contact cable service.
-Select Cable in EZ Program menu.
-Use RATIO to change to correct picture proportion.
-Press MUTE or VOL (Volume) + key to increase sound level.
-Tune to a different channel.
-Cancel Wake up Alarm, and/or turn TV off.
-Turn TV back on.
-Check local TV listings to see if available on broadcast.
-Relocate over-the-air antenna.
-Try a different channel with Closed Captions or Text.
-Pick a Closed Caption or Text option and turn Captions on.
-Set Captions option to off.
-Key-in password and turn Lock On/Off (Restrictions) off.
Set individual restriction options in Lock menu to Off.
-Set Lock On/Off option to Off in Lock menu.
-Tune to channel without Lock "Content" restrictions.
See page(s)
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