Sorting Laundry Loading the Washer Adding Cleaning Products Control Panel Wash Cycles Cycle Modifiers Options and Extra Functions 32 SMART FUNCTIONS Using LG ThinQ Application Smart Diagnosis Function 36 MAINTENANCE Regular Cleaning Periodic Maintenance Care in Cold Climates 42 TROUBLESHOOTING...
IMPORTANT SAFETY INSTRUCTIONS IMPORTANT SAFETY INSTRUCTIONS READ ALL INSTRUCTIONS BEFORE USE Safety Messages Your safety and the safety of others are very important. We have provided many important safety messages in this manual and on your appliance. Always read and follow all safety messages.
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• Use this appliance only for its intended purpose. • If the product has been submerged in water, sitting in standing water, or waterlogged, do not come in contact with the product and immediately contact an LG Electronics Customer Information Center for instructions before resuming use.
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IMPORTANT SAFETY INSTRUCTIONS • Do not store or use gasoline or other flammable vapors and liquids in the vicinity of this or any other appliance. • Do not mix chlorine bleach with ammonia or acids such as vinegar. Follow package directions when using laundry products.
IMPORTANT SAFETY INSTRUCTIONS CAUTION STATEMENTS CAUTION • To reduce the risk of minor or moderate injury to persons, malfunction, or damage to the product or property when using this product, follow basic precautions, including the following: Installation • Install the product on a firm and level floor. Operation •...
• For your safety and for extended product life, use only authorized components. The manufacturer is not responsible for product malfunction, property damage or bodily injury caused by the use of separately purchased unauthorized components, parts, or non-LG products. Front View...
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PRODUCT OVERVIEW Accessories Optional Accessories (sold separately) Included Accessories † Pedestal Non-skid Pads † Pedestal Washer Hole Caps Stacking Kit Wrench † Check the width of the pedestal before Tie Strap purchasing to make sure that it matches the width of your appliance (27" (70 cm) or 29" (74 Elbow Bracket (for securing drain hose) cm)).
INSTALLATION INSTALLATION Before Installing Installation Overview Please read the following installation instructions first after purchasing this washer or transporting it to another location. Choosing the Proper Location Unpacking and Removing Shipping Material Connecting the Inlet Hoses Connecting the Drain Hose Leveling the Washer Final Installation Check WARNING...
10 INSTALLATION WARNING • Certain internal parts are intentionally not grounded and may present a risk of electric shock only during servicing. Service personnel- Do not contact the following parts while the appliance is energized: pump, valve, motor, control board. Tools Needed •...
INSTALLATION Unpacking and Removing Dimensions and Clearances Shipping Material Model WM4200H*A WM4100H*A Remove all shipping materials from the washer for 4'' (10 cm) proper operation and inspect it for shipping damage. 1'' (2.5 cm) 27'' (70 cm) CAUTION • Failure to remove shipping materials can cause 1/4'' (0.5 cm) excessive noise and vibration.
• Do not reuse old hoses. Use only new hoses when installing the washer. Old hoses could leak or burst causing flooding and property damage. Contact an LG Customer Information Center for assistance in buying hoses. NOTE • Periodically check the hoses for cracks, leaks, and wear, and replace the hoses every five years.
INSTALLATION there is a rubber seal in place in both ends of each hose to prevent leaking. Connecting the Drain Hose Connect the water supply hoses. • Connect the water inlet hoses to the hot Connect the drain hose to either a standpipe or and cold water faucets tightly by hand and laundry tub.
14 INSTALLATION inches (10 cm) beyond the end of the elbow bracket, mold or microorganisms could spread to the inside of the washer. 4 " (10 cm) 4 " (10 cm) Insert the end of the drain hose into the standpipe.
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INSTALLATION Tighten the locknuts NOTE • Turn the locknuts counterclockwise and • Before installing the washer, make sure that the tighten them when the washer is level. floor is clean, dry and free of dust, dirt, water and oil so the washer feet cannot slide easily. Feet that move or slide on the floor can contribute to excessive vibration and noise.
16 INSTALLATION Final Installation Check Load the washer with 6 thick bath towels (approximately 6 pounds). Connecting to the Power Supply Plug the washer into a 120 V, 60 Hz grounded 3- Press the Power button. prong outlet. WARNING Press the Rinse+Spin button. •...
OPERATION OPERATION Before Use WARNING • To reduce the risk of fire, electric shock, or injury to persons, read the SAFETY INSTRUCTIONS before operating this appliance. Operation Overview Before the first wash, select the Normal cycle and add a half amount of the detergent. Start the appliance without clothes.
18 OPERATION • If the Start/Pause button is not pressed within a certain time, the washer shuts off and all settings are lost. End of cycle. • When the cycle is finished, a melody sounds. Immediately remove the clothing from the washer to reduce wrinkling.
OPERATION CAUTION • Clothing or articles that are waterproof or water-resistant must be washed in the Waterproof, Bedding, Bulky/Large, or Jumbo Wash cycle only. (Examples include water resistant clothing, mattress covers, outdoor clothes, and plastic mats.) Failure to do so may result in personal injury or damage to the washer, clothes, walls, floor, and surrounding objects due to abnormal vibration.
20 OPERATION • Combine large and small items in the drum. • Detergents designated as HE-compatible may Load large items first. Large items should not be not provide optimal results. more than half of the total load. • For proper wash performance, always measure •...
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OPERATION Always use HE (High-Efficiency) detergent with Load the laundry products into the your washer. appropriate compartments. • When using the Pre-wash option, liquid • Follow the manufacturer’s detergent for the main wash needs to be loaded recommendations when adding cleaning in the liquid detergent cup accessory in the main products.
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22 OPERATION Liquid Bleach Compartment This compartment holds liquid bleach, which is dispensed automatically at the proper time during the wash cycle. The dispenser is activated twice to ensure complete dispensing of the bleach. Any liquid remaining in the dispenser at the end of the cycle is water, not bleach.
OPERATION Control Panel Control Panel Features Power On/Off Button • Press this button to turn the washer on or off. • Pressing this button during a cycle will cancel that cycle and any load settings will be lost. • The door will unlock after a brief pause. NOTE •...
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24 OPERATION Time and Status Display Cycle Status Indicators • These LEDs will blink when a cycle is selected to indicate which stages will run. • When a cycle is running, the LED for the active stage will blink, and the LEDs for the remaining stages will remain steady.
OPERATION Wash Cycles The wash cycles are designed for specific types of wash loads. Select the cycle that best matches the load contents for maximum wash performance and fabric care. See Sorting Laundry section for best results, and follow the fabric care labels on your garments. For a guide to fabric care symbols, see Sorting Laundry section.
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26 OPERATION Cycle Bedding Wash Temp. Default: Warm Available: Hot, Warm, Cold, Tap Cold Spin Speed Default: Medium Available: Medium, Low, No Spin Soil Level Default: Normal Available: All Cycle Bright Whites Description This cycle is for washing white items only. (less than 15 lb (6.8 kg)) Wash Temp.
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• The default cycle is Small Load, used for normally soiled loads with a few items. This cycle is also available for download. • Refer to the LG ThinQ application to see the cycles available for download. Wash Temp. Default: Warm...
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28 OPERATION Cycle Downloaded (Small Load) Spin Speed Default: High Available: All Soil Level Default: Normal Available: All Available Options † This option is automatically included in the cycle and cannot be deselected. NOTE • Delay Wash, Extra Rinse, and Add Item can be selected for every cycle in this table. •...
OPERATION Cycle Modifiers Spin Higher spin speeds extract more water from clothes, reducing drying time and saving energy. About Modifier Buttons • Press the Spin button repeatedly until the Each cycle has default settings that are selected desired speed is selected. automatically.
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When the washer is connected to a home Wi-Fi Turn on the power. network, the icon on the control panel is lit. • To connect the washer to the LG ThinQ application, press and hold the Delay Wash Select the desired cycle. button for 3 seconds.
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OPERATION • This function is disabled during the Tub Clean Press the Rinse+Spin button. cycle. • You can change the spin speed by pressing • To preserve wash performance, wash time may the Spin button. be extended depending on when garments are added to a cycle.
Apple App Store on a smartphone. - This function provides useful information for diagnosing and solving issues with the Run the LG ThinQ application and sign in with appliance based on the pattern of use. your existing account or create an LG account •...
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Internet service provider or refer to your wireless router manual. Using Remote Start • LG ThinQ is not responsible for any network connection problems or any faults, malfunctions, Put the laundry in the drum and add or errors caused by network connection.
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34 SMART FUNCTIONS Wireless LAN Module Specifications FCC RF Radiation Exposure Statement Frequency 2412 - 2462 MHz This equipment complies with FCC radiation Range exposure limits set forth for an uncontrolled Output Power < 30 dBm environment. This transmitter must not be co- (Max) located or operating in conjunction with any other antenna or transmitter.
If you experience a problem with your Wi-Fi equipped appliance, it can transmit troubleshooting data to a smartphone using the LG ThinQ application. • Launch the LG ThinQ application and select the Smart Diagnosis feature in the menu. Follow the instructions provided in the LG ThinQ application.
36 MAINTENANCE MAINTENANCE • Wipe with a damp cloth. WARNING • Do not touch the surface or the display with • To reduce the risk of fire, electric shock, or injury sharp objects. to persons, read this entire owner’s manual, including the SAFETY INSTRUCTIONS, before operating this appliance.
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MAINTENANCE Leaving the Door Open • Do not exceed the maximum fill line when adding bleach or powdered cleaners. After you finish using the washer, leave the door Powdered cleaners may remain in the drum open overnight to allow air to circulate and dry the after cleaning.
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38 MAINTENANCE To clean the drawer opening, use a small, WARNING non-metal brush to clean the recess. Remove • The inlet screens protect the delicate parts of the all residue from the upper and lower parts of inlet valve from being damaged by particles that the recess.
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MAINTENANCE Flush then reattach the water hoses. • Before reattaching the water inlet hoses, flush them by running several gallons of water through them into a bucket or drain, preferably with the faucets wide open for maximum flow. NOTE • An error message may blink on the display when the water pressure is low or an inlet filter is clogged with dirt.
40 MAINTENANCE Add 1 gallon of nontoxic recreational vehicle (RV) antifreeze to the empty drum and close the door. • Never use automotive antifreeze. Turn on the washer and press the Spin button. Press the Start/Pause button to start the Close the drain pump filter cover.
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MAINTENANCE Immerse the water inlet hoses in hot water to thaw them. Reconnect the water inlet hoses to the water inlets of the washer and to the faucets. • See Connecting the Water Inlet Hoses for details. Turn on the faucets. Press the Power button to turn on the washer.
42 TROUBLESHOOTING TROUBLESHOOTING Before Calling for Service The washer is equipped with an automatic error-monitoring system to detect and diagnose problems at an early stage. If the washer does not function properly or does not function at all, check the following before you call for service.
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TROUBLESHOOTING Problem Possible Cause & Solution The load is too small. • Add additional items to allow the washer to balance the load. UNBALANCE ERROR Heavy articles are mixed with lighter items. • Always try to wash articles of somewhat similar weight to allow the washer to evenly distribute the weight of the load for spinning.
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44 TROUBLESHOOTING Problem Possible Cause & Solution Vibration sensor malfunctions. • Call for service. VIBRATION SENSOR ERROR Noises Problem Possible Cause & Solution Clicking Door lock sounds when the door locks or unlocks. • Normal operation Spraying or hissing Water spraying or circulating during the cycle •...
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TROUBLESHOOTING Problem Possible Cause & Solution Banging noise when Plumbing in the home moves or flexes when the water valves in the washer shut off. the washer is filling • Water hammer is not caused by a defect in the washer. Install water hammer arrestors with water.
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46 TROUBLESHOOTING Problem Possible Cause & Solution Incomplete or no Detergent compartments clogged from incorrect filling. dispensing of • Make sure that detergent and additives are put into the correct dispenser compartments. detergent • For all detergent types, always make sure that the dispenser drawer is fully closed before the start of the cycle.
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TROUBLESHOOTING Problem Possible Cause & Solution Washer stops for a A motor protection device has been activated to prevent overheating of the motor. few minutes and • This is normal. If the motor protection device is activated, the washer will stop for a few then restarts.
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48 TROUBLESHOOTING Problem Possible Cause & Solution Wrinkling Washer is overloaded. • The washer can be fully loaded, but the drum should not be tightly packed with items. The door of the washer should close easily. Hot and cold water inlet hoses are reversed. •...
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During Wi-Fi setup, the app is requesting a password to connect to the product (on certain phones). • Locate the network name which starts with "LG" under Settings > Networks. Note the last part of the network name. - If the network name looks like LGE_Appliance_XX-XX-XX, enter lge12345.
Should your LG Washer (“Product”) fail due to a defect in materials or workmanship under normal and proper use, during the warranty period set forth below, LG will, at its option, repair or replace the Product. This limited warranty is valid only to the original retail purchaser of the Product (“You”) and applies only when purchased lawfully and used within the United States including U.S.
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Notice of Dispute. In the event you intend to commence an arbitration proceeding, you must first notify LG in writing at least 30 days in advance of initiating the arbitration by sending a letter to LG at LG Electronics USA, Inc. Attn: Legal Department- Arbitration 111 Sylvan Avenue, Englewood Cliffs, NJ 07632.
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If you and LG are unable to resolve the dispute within 30 days, either party may proceed to file a claim for arbitration.
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LIMITED WARRANTY You may only opt out of the dispute resolution procedure in the manner described above (that is, by e-mail or telephone); no other form of notice will be effective to opt out of this dispute resolution procedure. Opting out of this dispute resolution procedure will not affect the coverage of the Limited Warranty in any way, and you will continue to enjoy the full benefits of the Limited Warranty.
ARE NOT PERMITTED. PLEASE SEE THE SECTION TITLED “PROCEDURE FOR RESOLVING DISPUTES” BELOW. Should your LG Washer ("Product") fail due to a defect in materials or workmanship under normal and proper use, during the warranty period set forth below, LG Electronics Canada, Inc. ("LGECI") will, at its option, repair, replace or pro rate the Product upon receipt of proof of the original retail purchase.
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(ASC), as determined by LG Canada. If your Product is located outside a 150 km radius from a ASC, as determined by LG Canada, it will be your responsibility to bring the Product, at your sole expense, to the ASC for in-warranty repair.
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If you and LG are unable to resolve the dispute within 30 days of LG’s receipt of the Notice of Dispute, the dispute shall be resolved by binding arbitration in accordance with the procedure set out herein.
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Except as otherwise provided for, LG waives any rights it may have to seek attorneys’ fees and expenses from you if LG prevails in the arbitration.
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LG Customer Information Center For inquiries or comments, visit www.lg.com or call: U.S.A. 1-800-243-0000 1-888-542-2623 CANADA Register your product Online! www.lg.com...
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