Troubleshooting - Johnson EGA Series Instruction Manual

MAINTENANCE
Trouble Shooting
Whenever there is a problem with the appliance, check if you can
solve it following the tables below. If the problem persists, please
contact the customer service.
Description
Machine cannot
start up
Door can't be
opened
Water leakage
Detergent resi-
dues in the box
Indicator or
display does not
light
Abnormal noise
Error Codes
Description
Note!
After the check, activate the appliance. If the problem occurs or
the display shows other alarm codes again, contact the service.
Reason
Door is not closed properly
Washer's safety
protection design is working
The connection between
inlet pipe or outlet hose is
not tight
Detergent is dampened
or agglomerated
Disconnect the power PC
board or harness has
connection problem
Fixing bolts still in
place.
Floor is not solid or level.
Reason
Door is not closed properly
Water injecting
problem while
washing
Overtime water draining
Water overflow
Others
Solution
Restart after the door is closed
Check if the clothes is stuck
Disconnect the power,
restart the product
Check and fasten water pipes
Clean up outlet hose
Clean and wipe the
detergent box
Check if the power is shut
down and the power plug
is connected correctly
Check if the fixing (bolts)
have been removed
Check it's installed on a
solid and level floor
Solution
Restart after the door is closed
Check if the clothes is stuck
Check if the water pressure is too low
Straighten the water pipe
Check if the inlet valve filter is
blocked
Check if the drain hose is blocked
Restart the washer
Try again first, call up service
line if there are still troubles
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