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MP3 PLAYER
Customer and technical support 1-888-4KOBIAN or 1-888-456-2426
Monday through Friday: 8:30am — 5pm EST
Email:
supportO hipstreetonline.com
The player will not start.
Ensure the player is turned on and charged.
No sound heard from the earphone.
Ensure the volume is not at 0 and earphone connection is secure.
Ensure the earphone plug is clean and free of debris.
Check whether the music file is corrupted.
Unrecognizable codes on the display | Ensure the correct language is chosen.
screen.
FM reception is not good.
Move the earphone cable or the player to different place as the
earphone cable can be used as an antenna.
Turn off the electronic devices nearby.
Cannot download files.
Check whether the USB cable is damaged, and secure the
connection between the player and computer.
Check whether the driver is installed properly.
Check whether there is sufficient memory.
There are no files but certain memory | Ensure there are no hidden files. Reformat the player.
space is occupied.
The player's real capacity is less than | A very small portion of the memory will be used for the player's
the labeled capacity.
internal operating software.
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