Data General AViiON 3000 Manual page 10

Contacting Data General
Data General wants to assist you in any way it can to help you use its products.
Please feel free to contact the company as outlined below.
Manuals
If you require additional manuals, please use the enclosed TIPS order form (United
States only) or contact your local Data General sales representative.
If you have comments on this manual, please use the prepaid Comment Form that
appears at the back. We want to know what you like and dislike about this manual.
Telephone Assistance
If you are unable to solve a problem using any manual you received with your
system, and you are within the United States or Canada, contact the Data General
Service Center by calling 1-800-DG—HELPS for toll-free telephone support. The
center will put you in touch with a member of Data General's telephone assistance
staff who can answer your questions.
Free telephone assistance is available with your warranty and with most Data
General service options. Lines are open from 8:30 a.m. to 8:30 p.m., Eastern Time,
Monday through Friday.
For telephone assistance outside the United States or Canada, ask your Data
General sales representative for the appropriate telephone number.
Returning Customer Replaceable Units (CRUs)
The standard AViiON 3000 and 4000 series computer systems warranty gives you
free replacement of any failing CRU for 90 days. If at any time during the warranty
period a problem occurs, call 1-800—DG—HELPS and a staff member will help you
isolate the faulty part(s) by phone. Package the faulty part in its original shipping
package with the warranty verification package. If you do not have the original
shipping package, a Customer Support Center representative will suggest suitable
replacement shipping packages. Mail the package to
Data General Corporation
Route 9
Building 4, Dock 4
Southboro, MA 01772
Data General will send you a replacement part.