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Appendix
Touch recognition works slowly or improperly
Touch recognition may not work properly in the following situations:
•
‒ If you attach a screen protector or optional accessories to the screen
‒ If you are wearing gloves, if your hands are not clean while touching the screen, or
if you tap the screen with a sharp object or your fingertips
‒ In humid conditions or when exposed to water
Restart your device to clear any temporary software problems.
•
Ensure that your device software is updated to the latest version.
•
If the screen is scratched or damaged, visit a Samsung Service Center or an
•
authorized service center.
Your device freezes or encounters a fatal problem
Try the following solutions. If the problem is still not resolved, contact a Samsung
Service Center or an authorized service center.
Restarting the device
If your device freezes or hangs, you may need to close apps or turn off the device and
turn it on again.
Forcing restart
If your device is frozen and unresponsive, press and hold the Side button and the Volume
Down button simultaneously for more than 7 seconds to restart it.
Resetting the device
If these methods do not solve your problem, perform a factory data reset.
Open Settings and tap General management → Reset → Factory data reset → Reset →
Delete all. Before performing the factory data reset, remember to make backup copies
of all important data stored in the device.
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