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Installation Manual
Synergy Straight
Installation Manual
V1.31 May 2019
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Summary of Contents for Bespoke Synergy Straight

  • Page 1 Installation Manual Synergy Straight Installation Manual V1.31 May 2019...
  • Page 2: Table Of Contents

    Contents Introduction & Contents 2 The information contained within this manual Unboxing & Kit Contents 3-4 has been designed for use by Bespoke approved Rail Preparation 5-11 engineers who have received the appropriate Bottom Charge Point Installation 12-13 product training in the following categories, Power Supply 14 1.
  • Page 3: Unboxing & Kit Contents

    Unboxing Seat Leg Assembly 1x Drive Unit 1x Chair Assembly & Fitting Kit Batteries 7ah / 9ah HD Rail leg supports End covers Charging points Fixing screws Charger...
  • Page 4 Kit Box Content 12v Batteries Remotes Holsters AA Batteries Charger Charger Bracket Leg Assemblies Charge Ramp Top Charge Ramp Bottom Joint Plate Side Joint plate Assembly Plastic End caps 2 Core Cable UK Plug European Plug Leg Screws 6.3 x 50mm Eyelet Connector Barrel Connector Female Spade connector...
  • Page 5: Rail Preparation

    Rail Preparation Point ‘X’ Measurement  CUT THIS END DO NOT CUT First of all assess the staircase for any probelms you may The rail has matching numbered stickers at one end, this encounter. Secondly you need to measure the point X of is the joint end, always cut from the other end.
  • Page 6 Rail Preparation Intrusion = C 2 Teeth Max WARNING!! When cutting the top ensure Stair Angle 2 teeth max are after the last rack fixing screw Intrusion = B...
  • Page 7 Rail Preparation ANGLE ADDITION TO INTRUSION INTRUSION ANGLE ADDITION TO INTRUSION INTRUSION POINT X FOR BOTTOM =B TOP=C POINT X FOR BOTTOM =B TOP=C CUTTING= A CUTTING= A...
  • Page 8 Rail Preparation Once cut, the 2 sections of rail are now ready to be jointed. The rails have been carefully cut so the join perfectly. The ends to be jointed are clearly marked with the matching numbered stickers.
  • Page 9 Rail Preparation Place the aluminium extrusions on the stairs ready for jointing. Locate the 2 side clamp assemblies and the large lower jointing clamp assembly. Slide the clamps into the correct grooves in the the rail and tighten, ensuring the clamps are evenly spaced between both rail sections.
  • Page 10 Rail Preparation 100mm From the top of the track, feed the pre-wired cable Drill 10 mm hole 100mm from the bottom edge of the rail. through the centre section of the rail.
  • Page 11 Rail Preparation 50 mm 50 mm Decide where the charger is to be positioned, either Ensure the hole is deburred to ensure the cable is not bottom or top. Drill a 10mm hole 50mm from the end of damaged when the charger is installed. the rail on the BOTTOM FACE of the rail.
  • Page 12: Bottom Charge Point Installation

    Bottom Charge Point Charger Cable If NOT bottom If bottom charging charging Once connected carefully place the charge point against Prepare the cable by attaching one spade connector to the rail and fix with the provided self tapping screws. the positive side and the negative is unused. Feed the If connecting the charger at the bottom see diagram positive spade cable through the hole and connect to the opposite to complete.
  • Page 13 Bottom Charge Point 10mm Place the lower cap onto the rail by hand being careful as Ensure the charge bracket is fixed 10mm from the edge of not to break the plastic. the track.
  • Page 14: Power Supply

    Power Supply Bottom Power Supply Charging Charging Charger & Bracket Charger Cable The charger can be located at either end of the rail Charging details will follow depending on the charger depending on power supply location. Connect the charging location. Fix the charger to the Wall using the mounting cables as per the diagrams above.
  • Page 15: Rail Installation

    Rail Installation The leg brackets arrive pre-assembled for ease of installation. Fix the leg bracket onto the first step and slide the clamp To place in positon attach the clamps to the rail by sliding the until it sits on the face of the step. The rail should be gently 2 side sections of the clamp over the lower lip of the rail and rested onto the nosing of the stairs.
  • Page 16 Rail Installation Joint Turn over the rail for access to the underside and slide legs Rail to be set up with a minimum gap of 25mm between onto the rail. On a standard length installation all 4 / 5 must the stringer or the wall.
  • Page 17: Drive Preparation And Installation

    Drive Assembly Load carriage from the top of the rail and carefully lower Be cautious when loading not to damage the brass charge carriage done the rail ensuring the rollers are located pin inside the drive unit. correctly onto the rail extrusion and that charging / final limit switches don’t get caught on the end of the rail.
  • Page 18 Drive Assembly FUSE Remove the the drive unit main cover by removing the 2 Insert the batteries, connect the wires from the on / off screws as illustrated. Lift the tab at the opposite end to reveal switch and earth and inline fuse holder. As shown above. the battery trays.
  • Page 19 To set on site depending on handing To Set up the PCB use the scroll button to cycle through the menu options. Bespoke stairlifts use a common board for the both the Synergy & Infinity some options are unavailable for Synergy setup.
  • Page 20 Drive Assembly Quiet/Alarm Travel Audible beep during travel Channel 1/2/3/4 Infra red If multiple lifts in near proximity Select Language Language Choose 1 of 7 language options Once the PCB is set up you can now begin assembling the chassis leg and Synergy seat.
  • Page 21: Leg Preparation And Installation

    Leg Assembly Remove the chassis leg from the box.
  • Page 22 Leg Assembly Remove the plastic cover by releasing the two top screws Place chassis leg directly onto the mounting point feeding the cable through the leg for the footrest and joystick and removing the single lower screw. Place the plastic cover to one side.
  • Page 23 Leg Assembly Level Before tightening, use a spirit level to set the footrest level to Ensure the cables are free and passed throught the hole on the angle of the rail and tighten the bolts. the side of the chassis leg WARNING!! The fixing bolts must be tightened to 84Nm...
  • Page 24: Seat Preparation And Installation

    Seat Assembly Fixing the boss to the seat. The boss should always be Unbox the seat assembly mounted on the upside of the seat...
  • Page 25 Seat Assembly 4x Bolts Unbox seat and lower swivel post into the chassis leg. Ensure swivel bar locator sits in the correct slot, then bolt the Carefully making sure the cable is passed through the tube seat top to the chassis leg with the 4 bolts provided. on the chassis leg and can move freely.
  • Page 26 Seat Assembly Te ensure the seat cannot come lose from the chassis leg Connecting the joystik cable from the seat assembly to the please insert the XX grub screw throught the chassis leg into drive unit. Be careful not to snag the two . the seat post.
  • Page 27 Seat Assembly Turn on the lift and move down the rail so top charger can be Replace the front plastic cover and tighten the 3 screw to installed. . secure.
  • Page 28: Remote Controls

    Remote Controls The remotes will already come pre-programmed to the lift, Remote should you need to program them, turn the lift off/on again, then within the first 5 minutes of the lift being switched back on, press and hold the reset button (using a small blunt item such as a paper clip)on the remote control for 3 seconds then press any directional button and the remote will be paired.
  • Page 29: Top Charge Point Installation

    Top Charge Point 250 mm Fitting the final charge point. Drive the stairlift to the top of the stairs, stopping at the Drill 10 mm hole 250mm from the top edge of the rail. desired position.
  • Page 30 Top Charge Point 10mm Measure upward 10mm from the original mark for the Once in the desired parking position, mark the rail on the position of the lower edge of the top charge point. where it becomes visible from the drive unit with a pencil...
  • Page 31 Top Charge Point Charger Cable If NOT Top If top charging charging See diagrams above to illustrate the wiring methods for Fix with the self tapping screw ensuring the charge point is in connecting top the charge point. Left image for wiring the position marked on page 29.
  • Page 32 Top Charge Point Once the cables are tucked back inside the rail you can now Place the upper cap onto the rail place the plastic end cap...
  • Page 33: Troubleshooting

    Installation Manual Troubleshooting...
  • Page 34 Troubleshooting Footrest safety switch activated Lift not charging •Check for obstructions and •Check lift is parked on a covers able to move freely charge point FOOTREST •Check Footrest wiring loom OFF CHARGE •Check the voltage at the for continuity as marked LEFT/RIGHT charge point, the power is on the PCB and using the...
  • Page 35 Troubleshooting Lift is drawing too much current Over speed switch is •Check rack / pinion is clear activated over over speed for the lift to move •Wind the lift upward using current •Check customer weight the handwinder. does not exceed limit Relay is sticking on main Lift has over travelled on endstop...
  • Page 36: Wiring Diaragram

    Wiring Diagram Mainswitch Groundbattery Black Battery Positive 30A Fuse Chargingpoint Brown Brown Swivelsensor Swivelsensor Mainframe Mainframe_2 Safety Right Safety Left Connect to Blue swivelsensor Orange Orange Blue Green Joystick Green Mainframe Joystick left Aux. Green nr.2 Black armrest sensor module Joystick right Chair (Optional)
  • Page 37: Certificate Of Conformity

    Certificate of Conformity...
  • Page 38: Demonstration And Handover

    Demonstration & Handover measure. On N0 occasion should the manual override function • DEMONSTRATION • EXPLANATION allow the user to swivel the chair in • USER SAFETY the down direction. • USER BOOKLET 8) Ask the user to sit comfortably on the •...
  • Page 39 Installation Manual Synergy Straight Installation Manual V1.31 May 2019...

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