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4. Troubleshooting
4-1. Troubleshooting
4-1-1. Testing the Picture
MENU
Support
Before you review the list of problems and solutions below, use Picture Test to determine if the problem is caused by
the TV. The Picture Test displays a high definition picture you can examine for flaws or faults. If the test picture does not
appear or there is noise or distortion, the TV may have a problem. Contact Samsung's Call Center for assistance. If the
test picture is displayed properly, there may be a problem with an external device. Please check the connections. If the
problem persists,check the signal strength or refer to the external device's user manual.
The Problem
Flickering and Dimming.
Component Connections/
Screen Color
Screen Brightness
Ghosting, Blurring, or
Juddering
Unwanted Powering Off
Problems Powering On
Unable to find a Channel
Self Diagnosis
If your Samsung Television is flickering or dimming sporadically, you may need
to disable some of the energy efficiency features. Disable
Eco Solution
>
Energy
Saving) or
If the color on your Samsung television screen is not correct or the black and
white colors are off, run
If the test results indicate that the problem is not caused by the TV, do the
following:
•
Confirm that the TV's video input connectors are connected to the correct external
device video output connectors.
•
Check the other connections as well. If the TV is connected to an external device
via a component cable, confirm that the Pb, Pr, and Y jacks are plugged into their
proper connectors.
If the colors on your Samsung TV are correct but just a little too dark or bright, try
adjusting the following settings first.
•
Go to the
Picture
menu and adjust the
models) Contrast, Brightness, Sharpness, Color, and
If you notice ghosting or blurring on the screen, use the
(Picture
>
Picture Options
NOTE
For the LED 5203, 5303 and 4303 series models, you can resolve this issue by using
LED Clear Motion (Picture
If your Samsung TV appears to turn off by itself, try disabling some of the TV's energy
efficiency features. See if
enabled. The
Sleep Timer
time. If the
Sleep Timer
Eco Solution
>
No Signal Power
Power
Off) has been enabled and disable them.
When the TV is turned on, the remote control receiver flashes 5 times before the
screen turns on.
If you are having problems powering on your Samsung television, there are a number
of things to check before calling the service department. Confirm that the TV's power
cord is connected correctly at both ends and that the remote control is operating
normally. Make sure that the antenna cable or cable TV cable is firmly connected. If
you have a cable/satellite box confirm that it is plugged in and turned on.
If your TV is not connected to a cable box or satellite box, run
or
Auto Program (Broadcasting
Picture Test
Try this!
Eco Sensor (System
Picture Test (Support
>
Backlight/Cell Light
>
Auto Motion
Plus) to resolve the issue.
>
Picture Options
>
Sleep Timer (System
>
automatically turns the TV off after a specified period of
has not been enabled, see if
Off) or
Auto Power Off (System
>
Auto
Program).
4. Troubleshooting
Try Now
Energy Saving (System
>
Eco Solution
>
Self Diagnosis
>
Picture
(available on different
Tint (G/R)
settings.
Auto Motion Plus
LED Clear
Motion).
Time
>
Sleep
Timer) has been
No Signal Power Off (System
>
Eco Solution
Setup (System
>
Eco
Sensor).
Test).
option
>
>
Auto
> Setup)
4-1
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