Bernafon SOUNDGATE 3 Instructions For Use Manual
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Bernafon SOUNDGATE 3 Instructions For Use Manual

Bernafon SOUNDGATE 3 Instructions For Use Manual

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SOUNDGATE 3

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Summary of Contents for Bernafon SOUNDGATE 3

  • Page 1 Instructions for Use SOUNDGATE 3...
  • Page 3 SoundGate 3. Ensure you read this booklet carefully, including the Warnings section. This will help you get the most benefit from your SoundGate 3. If you have additional questions about the use of your SoundGate 3, contact your hearing care professional.
  • Page 4 Intended use SoundGate 3 is intended to be used by Intended use: Bernafon wireless hearing aid users together with the given hearing solution. SoundGate 3 is a communication interface between the hearing aid and other devices such as mobile phones.

  • Page 6: Table Of Contents

    Hands Free with Neck Strap Hand Held or in the Pocket Using the protective skin Positioning the microphone Operating the SoundGate 3 Turning your SoundGate 3 ON and OFF Adjusting the volume and program settings Pairing to a mobile telephone or other Bluetooth devices ®...
  • Page 7 Using with an MP3 Player or Computer Wireless Connection Wired connection Using the telephone coil SoundGate 3 wireless range External Audio Devices (Bluetooth ® Hearing aid range Visual indicators Troubleshooting Cleaning and maintenance International warranty Technical information Declaration of Conformity...

  • Page 8: Warnings

    Choking hazards and risk of swallowing batteries or other small parts SoundGate 3, their parts and batteries should be kept out of reach of children and anyone who might swallow these items or otherwise cause injury to themselves.
  • Page 9 Explosives The SoundGate 3 is safe to use under normal usage conditions. SoundGate 3 has not been tested for compliance with international standards concerning explosive environments. Therefore, do not use SoundGate 3 in environments with danger of explosions e.g. mines, oxygen rich environments or areas where flammable anaesthetics are handled.
  • Page 10 General Warnings Use on aircraft Your SoundGate 3 uses Bluetooth wireless technology. Your SoundGate 3 should not be used on board an aircraft, unless specifically permitted by the flight personnel. Active Implants The SoundGate 3 has been thoroughly tested and...
  • Page 11 Rechargeable battery Do not attempt to open the SoundGate 3, as it may damage the battery. Never attempt to replace the battery. If battery replacement is needed, return your device to the supplier. The service guarantee is void if there are signs of tampering.
  • Page 12 IEC 62368-1 or equivalent safety standards. Unintended third-party control Your SoundGate 3 should be kept out of reach of children or anyone who might take control of the functionality, to ensure your personal safety and avoid incorrect use.
  • Page 13 Be aware of your surroundings Avoid interacting with your SoundGate 3 when your attention is needed elsewhere. This may take away your attention from your surroundings, for example while in traffic. Please refer to national traffic laws regarding the use of communication devices (for example mobile phones).

  • Page 14: Package Content

    Package content The following items are included in your SoundGate 3 package and will be covered within this instruction guide: SoundGate 3 Neck strap SN2_ILLU_Neckloop_HI SN2_ILLU_Overview_HI 3.5 mm stereo cable Power adapter...
  • Page 15 Charger cradle Protective skin SN2_ILLU_ProtectiveSkin_HI SN2_ILLU_ChargerCradle_HI USB charging cable Instructions for Use...
  • Page 16 SoundGate 3 overview Power ON/OFF 6 Phone key LED indicator 7 Microphone inlet 3a Volume up key 8 Neck strap jacks 3b Volume down key 9 3.5 mm auxiliary input Auxiliary input key 10 Micro-USB charger TV key jack...

  • Page 17: Getting Started

    The SoundGate 3 contains a rechargeable battery. Ensure your battery is completely charged prior to use. Charging the Battery The SoundGate 3 should be charged daily to ensure sufficient battery life during normal hours of operation. The SoundGate 3 can be charged in the following ways: ·...
  • Page 18 SoundGate 3 into the cradle with the power key facing up. · When using the SoundGate 3 in a vehicle, you may SN2_ILLU_BatteryChargeCradle_HI connect the USB charging cable to the micro-USB charger jack on the SoundGate 3. Then plug the opposite end into a 12 V car USB port or adapter (not included).

  • Page 19: Battery Indication

    Battery indication The LED indicator on the top of your SoundGate 3 will help you monitor the status of your battery life and/or charging status. LED Indication Status Green Battery status is OK Battery life is low (approx. 20 minutes remaining)
  • Page 20 LED indication Status Green (flashing) Battery is connected to a power source and actively charging Green Battery is charged completely (SoundGate 3 powered ON) Battery is charged completely (SoundGate 3 powered OFF) SN2_ILLU_GreenLed_HI SN2_ILLU_NoLightLed_HI...

  • Page 21: Battery Life

    Battery life The battery life of your SoundGate 3 depends on the type and duration of usage. The table below indicates the maximum time a completely charged SoundGate 3 battery will run for various functions. Function Maximum Battery Life Stand-by...

  • Page 22: Attaching The Neck Strap

    SoundGate 3, as shown below. When the neck strap is inserted completely, it will click. SN2_ILLU_NeckStrapAttach_HI Using SoundGate 3 without the neck strap requires more power – consequently maximum streaming time is reduced to 5 hours on one full battery charge.

  • Page 23: Wearing The Soundgate 3

    Wearing the SoundGate 3 Please use the guidelines below to determine how your SoundGate 3 should be worn for different types of use. Hands Free with Neck Strap Recommended uses: Bluetooth streaming, wired ® connection to MP3 or PC SN2_ILLU_WearingPositionNeck_HI...

  • Page 24: Using The Protective Skin

    Using the protective skin A protective skin is included in your SoundGate 3 package to help protect the device from debris and light moisture. The protective skin may be used in any of the recommended wearing positions. To use, insert the SoundGate 3 completely into the protective skin as indicated below.

  • Page 25: Positioning The Microphone

    Positioning the microphone The microphone in the SoundGate 3 is only active during streamed phone calls. In all other situations, the microphone is turned off. To ensure optimal sound quality for the person you are speaking with during streamed phone calls, it is recommended to position the SoundGate 3 microphone 10 –...

  • Page 26: Operating The Soundgate 3

    Operating the SoundGate 3 Your SoundGate 3 can be used in many ways to improve communication. Whether using the SoundGate 3 as a remote control to change your hearing aid volume and program settings, or streaming audio from Bluetooth -enabled ®...

  • Page 27: Turning Your Soundgate 3 On And Off

    ON and OFF Press the SoundGate 3 power key for approximately 2 seconds to turn your SoundGate 3 ON/OFF. The LED indicator on the top of the SoundGate 3 will be green when your device is powered ON with a charged battery.
  • Page 28 LED indicator SoundGate 3 status Power ON with charged battery Power OFF Power OFF with connected power source SN2_ILLU_GreenLed_HI SN2_ILLU_NoLightLed_HI...

  • Page 29: Adjusting The Volume And Program Settings

    Adjusting the volume and program settings The SoundGate 3 may be used to change the volume and program settings of your hearing aid(s). Adjusting volume A short press to the SoundGate 3 volume up or down key will adjust the listening volume in your hearing aid(s).
  • Page 30 2 sec. backward through the available programs by pressing and holding the SoundGate 3 volume up or down key for approximately 2 seconds. Note: When streaming audio, it is not possible to change listening programs. You must first disconnect from the streamed audio source.

  • Page 31: Pairing To A Mobile Telephone Or Other Bluetooth

    Before streaming audio to your hearing aids, a secure connection must be established between the SoundGate 3 and a Bluetooth -enabled device ® (e.g., mobile telephone). Ensure the SoundGate 3 and device are within 1 meter (3 feet) of each Bluetooth ® other during the pairing process.
  • Page 32 Bluetooth device for its ® specific instructions. The SoundGate 3 is capable of storing up to 8 paired devices at the same time. When the maximum number of paired devices is reached, the SoundGate 3 will begin to overwrite the oldest pairings.

  • Page 33: Connecting To Paired Bluetooth Devices

    Connecting to paired Bluetooth devices ® When the SoundGate 3 has been paired and is within range of a Bluetooth device, the devices will ® automatically locate each other. Use the appropriate button on your SoundGate 3 to choose whichever Bluetooth device you wish to listen to.

  • Page 34: Using With A Mobile Telephone

    You should wear SoundGate 3 with the neck strap at all times when using with a mobile telephone. Once you have paired your mobile telephone to the...
  • Page 35 Bluetooth connected mobile ® telephone. The phone key on your SoundGate 3 will also flash rapidly green. A short press to the SoundGate 3 phone key will accept the incoming call. The phone key will remain illuminated green as long as the call is active.
  • Page 36 Transfer During a call, press and hold the SoundGate 3 phone key a call back for 2 – 3 seconds to transfer to the mobile control of the call back to the telephone mobile telephone. A subsequent 2 – 3 second press will return control to the SoundGate 3.
  • Page 37 End a phone call When a phone call is complete, a short press on the SoundGate 3 phone key will terminate the call. The previous listening program or streaming state will resume. You may also end the call from your mobile telephone or wait for the person on the other end to terminate the call.
  • Page 38 Bluetooth mobile ® telephone, press and hold the SoundGate 3 phone key for 2 – 3 seconds. For connected mobile Voice dialing tele phones which support voice dialing, a short press on the SoundGate 3 phone key will enable voice dial function.

  • Page 39: Using The Soundgate App

    Using the SoundGate App If you are using an iPhone or Android smartphone, you can alternatively control your hearing aid volume, program, and more via the Bernafon SoundGate App. The app can be downloaded from the App Store and Google Play .
  • Page 40 Google and used according to terms described in the Creative Commons 3.0 Attribution License. Before using the Bernafon SoundGate App, an active Bluetooth connection must first be ® made between your SoundGate 3 and your iPhone or Android smartphone.

  • Page 41: Using With An Mp3 Player Or Computer

    Bluetooth , make ® sure the device has been paired to your SoundGate 3 (pages 31 to 33), that both devices are powered on, and are within range of each other (< 10 meters / 33 feet).

  • Page 42: Wired Connection

    Wired connection The SoundGate 3 can also be used with a wide range of audio devices via a wired connection. Plug one end of the 3.5 mm stereo cable included with your SoundGate 3 into the appropriate 3.5 mm headset jack of the MP3, computer or audio source of choice.
  • Page 43 The hearing aid(s) will only accept remote control commands and audio streaming from the SoundGate 3 to which they are linked. This ensures that other hearing aids cannot intercept phone calls or other audio from your SoundGate 3.

  • Page 44: Using The Telephone Coil

    Using the telephone coil The SoundGate 3 has a built-in induction loop receiver, which can be used to pick up audio information from auditoriums, churches or public buildings which have an installed audio loop. If you are unsure if a location has an audio loop installed, look for the universal symbol below.

  • Page 45: Soundgate 3 Wireless Range

    SoundGate 3 wireless range External Audio Devices (Bluetooth ® The SoundGate 3 has a built in Bluetooth receiver, ® which is used to receive audio signals from external communication devices that also use Bluetooth ® Mobile telephones, wireless headsets and laptop computers are all among the devices you may wish to stream audio from.

  • Page 46: Hearing Aid Range

    In order to stream information without interruption, it is recommended to keep your SoundGate 3 and your hearing aid(s) within a range of approximately 1 meter (40 inches). This range could be reduced by...
  • Page 47 Always wear the neck strap antenna while streaming audio from your SoundGate 3. SN2_ILLU_SoundgateWithNeckStrap_HI...

  • Page 48: Visual Indicators

    Visual indicators Light Action Status Phone key Blinking GREEN Phone ringing Steady GREEN Active phone call No light No active calls Blinking Pairing to TV Key ORANGE TV Adapter Steady Active streaming ORANGE TV Adapter No light No streaming TV Adapter Auxiliary Fading (Paired) Auxiliary...
  • Page 49 Light Action Status LED Indicator Blinking BLUE Bluetooth ® Pairing Mode Steady GREEN Battery OK Blinking GREEN Battery charging Steady RED Battery is low Blinking RED Battery is critically low SN2_ILLU_NoLightLed_HI No light SoundGate 3 is OFF...

  • Page 50: Troubleshooting

    Bluetooth ® pairing mode The SoundGate 3 battery is critically low My Bluetooth The SoundGate 3 is out of ® device is not range locating the SoundGate 3 The SoundGate 3 is already connected and within range of another active Bluetooth ®...
  • Page 51 ® actively in their pairing states when repeating the pairing process. Press and hold the SoundGate 3 power key for approximately 5 – 6 seconds until the LED indicator flashes rapidly blue. The SoundGate 3 pairing mode is active for 2 minutes.
  • Page 52 Bluetooth ® The SoundGate 3 battery is critically low The SoundGate 3 The SoundGate 3 is out of range phone key is blinking when the phone is ringing but I hear no ringing indication in my hearing aids...
  • Page 53 ® ® is active. Recharge the SoundGate 3 battery Ensure the SoundGate 3 is kept within 1 meter (40 inches) of the hearing aids. For optimum performance always use the neck strap antenna. Ensure the SoundGate 3 and Bluetooth phone are ®...
  • Page 54 Phone Problem The other party The SoundGate 3 microphone has difficulty is not picking up your voice hearing my voice clearly on the phone I have difficulty Environmental sounds understanding the interfere with speech other party when understanding I am in noisy...
  • Page 55 Caution: Do not mute the hearing aid microphones in listening situations that require your better hearing, e.g. traffic. Adjust the volume on your SoundGate 3 to a sufficient volume to improve understanding Refer to the manual of your phone to deactivate the...
  • Page 56 Wired audio Problem There is no audio The audio source needs to be in the hearing aids turned on and connected to the SoundGate 3 Volume level Volume needs to be adjusted is too high on the connected wired audio source...
  • Page 57 Solution Verify that the audio source is powered ON and the 3.5 mm jack stereo cable is completely connected to both the SoundGate 3 and the selected device. Refer to the wired connection steps on page 42 of this manual.

  • Page 58: Cleaning And Maintenance

    Cleaning and maintenance Use a soft, damp cloth to clean the SoundGate 3. Important Notice The SoundGate 3 must never be washed or immersed in water or other liquids.

  • Page 59: International Warranty

    International warranty Your device is covered by an international limited warranty issued by the manufacturer for a period of 12 months from the date of delivery to you. This limited warranty covers manufacturing and material defects in the device itself, but not in accessories such as batteries, cables, power supplies, etc.
  • Page 60 Date: Model: Warranty period: Serial no: Hearing Centre...

  • Page 61: Technical Information

    Technical information Model name SoundGate 3 GTIN 05714464034581 Conditions of Use Operating Temperature: +10 °C to +45 °C conditions (50°F to 113°F) Humidity: <85 % relative humidity, non-condensing Atmospheric pressure: 700 hPa to 1060 hPa Storage and Temperature and humidity shall not...
  • Page 62 The SoundGate 3 contains a radio transceiver using Bluetooth wireless technology at 2.4 GHz. The radio transmitter is weak and always below 10mW equal to 10 dBm in total radiated power. The SoundGate 3 complies with international standards concerning radio transmitters, electromagnetic compatibility, and human exposure.
  • Page 63 The device complies with Part 15 of the FCC Rules and with Innovation, Science and Economic Development Canada’s licence-exempt RSSs standards. Operation is subject to the following two conditions: 1. this device may not cause harmful interference, 2. this device must accept any interference received, including interference that may cause undesired operation.
  • Page 64 Caution: Changes or modifications not expressly approved by Bernafon AG could void the user’s authority to operate the equipment.

  • Page 65: Declaration Of Conformity

    Declaration of Conformity The manufacturer declares that this SoundGate 3 is in compliance with the essential requirements and other relevant provisions of Directive 2014/53/EU. This medical device complies with Medical Device Regulation (EU) 2017/745. Declaration of Conformity is available at the headquarters.
  • Page 66 Description of symbols used in this booklet or on the packaging label Warnings Text marked with a warning symbol must be read before using the device. Manufacturer The device is produced by the manufacturer whose name and address are stated next to the symbol.
  • Page 67 Medical Device The device is a medical device. Keep dry Indicates a medical device that needs to be protected from moisture. Caution symbol Follow the instructions for use for warnings and cautions. Bluetooth logo ® Registered trademark of Bluetooth SIG, Inc. where any use of such requires a license.
  • Page 68 Global Trade Item Number A globally unique 14-digit number used to identify medical device products including GTIN medical device software. GTIN in this booklet is related to medical device firmware (FW). GTIN on regulatory packaging label is related to medical device hardware. Battery recycling symbol Li-ion battery recycling symbol.
  • Page 69 < > 8,15 mm Placeholder for FSC logo < 15 mm >...
  • Page 70 Manufacturer: Bernafon AG World Headquarters Morgenstrasse 131 3018 Bern Bernafon AG Switzerland Morgenstrasse 131 www.bernafon.com 3018 Bern Switzerland www.bernafon.com 0000215077000001...

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