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17 Troubleshooting
You can rectify minor faults on your appliance yourself.
Read the troubleshooting information before contacting
after-sales service. This will avoid unnecessary costs.
WARNING ‒ Risk of injury!
Improper repairs are dangerous.
Repairs to the appliance should only be carried out
▶
by trained specialist staff.
If the appliance is defective, call Customer Service.
▶
17.1 Warnings
Notes
¡ If appears in the displays, press and hold the
sensor for the respective cooking zone and read the
fault code.
17.2 Information on the display panel
Fault
No displays light up.
The displays flash.
, , ,
,
+ power level and
audible signal
and signal tone
/
/
Cause and troubleshooting
The power supply has been disconnected.
Use other electrical appliances to check whether there has been a power failure.
▶
The appliance has not been connected as shown in the circuit diagram.
Connect the appliance in accordance with the circuit diagram.
▶
Electronics fault
If you are unable to rectify the fault, inform the technical after-sales service.
▶
The control panel is wet or an object is covering it.
Dry the control panel or remove the object.
▶
The electronics have overheated and one or all of the cooking zones have been switched
off.
Wait until the electronics have cooled down sufficiently. Then touch any button on the
▶
control panel.
There is hot cookware in the vicinity of the control panel. This may cause the electronics to
overheat.
Remove the cookware. The fault display goes out shortly afterwards. You can continue to
▶
cook.
There is hot cookware in the vicinity of the control panel. The cooking zone has been
switched off to protect the electronics.
Remove the cookware. Wait a few seconds. Touch any button. When the fault display
▶
goes out, you can continue cooking.
The cooking zone has overheated and has been switched off to protect the work surface.
Wait until the electronics have cooled down sufficiently before switching the cooking
▶
zone back on.
The cooking zone has been operating continuously for an extended period.
Individual safety switch-off is switched on. Touch any button to switch off the display so
▶
that you can set the cooking zone again.
The operating voltage is incorrect and outside of the normal operating range.
Contact your energy supplier.
▶
The hob is not connected correctly.
Disconnect the hob from the mains. Connect the hob in accordance with the circuit dia-
▶
gram.
Demo mode is activated.
Disconnect the hob from the mains. Wait for 30 seconds and connect the hob. Touch
▶
any sensor in the next three minutes. Demo mode is deactivated.
¡ If the fault code is not listed in the table, disconnect
the hob from the power supply and wait 30 seconds
before reconnecting it. If this display appears again,
contact the technical after-sales service and specify
the exact fault code.
¡ If an error occurs, the appliance does not switch to
standby mode.
¡ In order to protect the appliance's electronic parts
from overheating or surge currents, the hob may
temporarily reduce the power level.
Troubleshooting en
13
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