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WARRANTY
Limited Lifetime Warranty
Aqua-Ionizer Pro® and its parent company, Real Spirit USA, Inc., offer a Limited Lifetime warranty
on all its water ionizers to the original consumer purchaser under the following terms and
conditions:
Aqua Ionizer Pro®, Aqua Ionizer Deluxe® 5.0 and Deluxe 7.0 models; a) For the first 5 years from
the date of original purchase, we warrant the unit to be free from defects in materials and
workmanship under normal operation (not including wear and tear use), we will repair or replace
any defective part(s) or, at our discretion, replace the entire unit free of charge. b) After the first 5
years, we continue to stand behind your purchase for as long as you own it. Should the unit need to
be repaired, we will provide the replacement parts at no charge to you. You will be responsible only
for the cost of labor to replace the parts. Third party or reseller purchases are excluded from all
warranties. Should the estimated cost to repair the unit exceed 30 percent (30%) of the unit's
original suggested retail price, we will provide you the customer with an entirely new replacement
unit of equal or greater original value for 30 percent (30%) of the current suggested retail price.
VIP Lifetime (NO TIME LIMIT) Warranty
By purchasing the ionHealth® Pro Water Ionizer, your warranty period is extended beyond the
'Limited Lifetime Warranty' to a 'No Time Limit Warranty' on parts and labor or a full unit replace-
ment should your ionHealth® Pro fail at any time now or in the future while in use by the original
purchaser.
Whether in the first 5 years or subsequently, upon discovery of a product defect, you should
immediately notify Real Spirit USA, Inc via telephone or email the exact problem you are having to
the best of your knowledge. If it is determined to need additional diagnostic inspection, then we
will provide you a product return authorization and shipping instructions. You should ship or deliver
the product to the designated service location, accompanied by your name, address and telephone
number, proof of purchase date and a description of the defect. The customer is responsible for
the cost of shipping the unit to the service facility. Third party or reseller purchases are excluded
from all warranties. However, following repair or replacement, Aqua Ionizer Pro will cover the cost
of shipping the unit back to the consumer within the contiguous United States. Customers outside
the contiguous United States must also cover the cost of return shipping following repair or
replacement.
The warranty does NOT cover or include unusual wear, use of 3rd party equipment, damage
resulting from accident or unreasonable use, failure to use the correct water supply or follow
cleaning procedures as outlined in the owner's manual, and also does not include replacement
filters nor other disposable parts and supplies (Examples are a cracked screen, broken swivel
spout, cut power cord etc.). *Unreasonable use also includes using the unit outside of North
America and in countries where the voltage may be higher than 110/120 Volts, which is the normal
operating range of our products. **Additionally the warranty will become VOID should the case
seal be broken and the tamper system activated which shall indicate the unit cabinet was opened
for purposes other than authorized by the company. It should be noted that any electronic unit
should be serviced only by an authorized service technician duly certified by Real Spirit USA, Inc.
All warranties are non-transferable and remain registered to the original purchaser.
**Note: Please contact us for special 220/240 volt international models which may be available for
use outside of North America.
**This warranty and return policy may be updated or amended at any time.
Please visit our website for the most up-to-date information.
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