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Warranty Claims
To claim under this warranty, please contact
Novis Healthcare and have your receipt or proof of
purchase available. Novis Healthcare may need to
assess the defect before determining any claim, and
additional information may be requested to process
your claim. Claims without proof of purchase may
not be able to be processed.
Novis Healthcare may at its option inspect the goods
on site or require them to be returned to its premises
or one of its Authorised Service Agents in person or
freight prepaid by you.
Novis will undertake at its option, to repair or replace,
free of charge, each product or part thereof on the
condition that:
The product found on examination, to be suffering
†
from a manufacturing defect;
The product or relevant part has been serviced
†
regularly by Novis or one of its Authorised Service
Agents and has not been subjected to misuse,
neglect or been involved in an accident;
The repairs are not required as part of normal wear
†
and tear.
At our option
Goods repaired may be replaced by refurbished good
†
of the same type rather than being repaired.
Refurbished parts may be used to repair goods.
†
Novis Healthcare will not be held responsible for any
repair other than those carried out by it or one of its
Authorised Service Agents.
Warranty repairs do not extend the length of the
warranty period.
Limited Liabilities
Our liability under this manufacturer's warranty
is subject to us being satisfied that a defect
was caused by faulty parts, manufacture or
workmanship, and was not caused or substantially
contributed to by other factors or circumstances
beyond our control, including (but not limited
to) defective installation, maintenance or repair,
product modification or alteration, any neglect,
misuse, or excessive use, normal wear and tear or
failure to follow manufacturer's instructions.
IMPORTANT NOTICE FOR
AUSTRALIAN CONSUMERS:
Our goods come with guarantees that cannot be
excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a
major failure and for compensation for any other
reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired
or replaced if the goods fail to be of acceptable
quality and the failure does not amount to a major
failure. To obtain compensation, you will need
to provided documentary evidence of the loss
or damage suffered and documentary evidence
that such loss or damage was a reasonable
foreseeable consequence of a failure Novis
Healthcare to comply with a consumer guarantee
under the Australian Consumer Law. Subject to
the provisions of the Australian Consumer Law,
Novis Healthcare excludes, to the fullest extent
permitted by law, all liability in respect of loss of
profit or other economic loss, direct to indirect or
consequential, special, general or other damages
or other expenses or costs which may include
negligence.
Lightweight Wheeled Walker User Guide
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