BenQ treVolo U User Manual
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BenQ treVolo U User Manual

BenQ treVolo U User Manual

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Summary of Contents for BenQ treVolo U

  • Page 1 Bluetooth speaker User Manual...
  • Page 2 Copyright Copyright 2022, BenQ Corporation. All rights reserved. Any part of this publication should not be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language in any form by any means, electronic, mechanical, magnetic, optical, chemical, manual or any other ways, without the written consent of BenQ Corporation.

  • Page 3: Table Of Contents

    Introduction ..................1 Function ......................1 App .....................1 treVolo U Package contents ..................3 Operation ..................4 Buttons and connection ................4 Charge device ....................6 Power on/off device ..................8 Pairing device (Bluetooth connection) ...........9 Connecting with audio cable ..............10 Adjusting volume level ................11 Muting the microphone ................

  • Page 4: Introduction

    • Bluetooth and audio cable connection treVolo U App In order to use all functions of treVolo U, it is recommended to download and install the "treVolo U" App on an Android™ (8.0 or above) or iOS (12.0 or above) device. To download the App, scan the QR Code below.
  • Page 5 The official download location for BenQ (for Android devices):...

  • Page 6: Package Contents

    Package contents Bluetooth speaker Power adapter USB cable Audio cable Quick start guide Warranty card Regulatory statements (Content given vary from region)

  • Page 7: Operation

    Operation Buttons and connection 1. Sound Modes button with LED Press the button to switch to different sound modes. See three Sound Modes on page 2. Safe Volume button Press for 1 second to activate Safe Volume, which adjusts the overall audio volume level based on the proximity of the person to the speaker, sound level from surroundings and audio volume level.
  • Page 8 3. Volume down button with microphone LED • Press the button to volume down. • For more information on LED lights, see Muting the microphone on page 4. Volume up button with speaker LED • Press the button to volume up. •...

  • Page 9: Charge Device

    Charge device Before using the treVolo U Bluetooth speaker, please charge the speaker thoroughly with the USB cable and power adapter supplied by BenQ. If the speaker is not in use, the battery will take approximately 3 hours to be fully charged. A fully charged battery can last up to 12 hours.
  • Page 10 Power LED indicator Three LEDs above the power button indicate the power level of the battery. LED indicator Power status No LED lights up • Speaker turned off. • Power adapter unconnected. Single red LED • Speaker turned off. • Power adapter connected. •...

  • Page 11: Power On/Off Device

    Power on/off device To turn the speaker on or off, please press the power button for 2 seconds. When the speaker is turning on or off, a sound will be made. 2 seconds • To reboot the speaker, press and hold power button for 10 seconds in case you need it.

  • Page 12: Pairing Device (Bluetooth Connection)

    2 seconds to get into pairing mode; the LED Bluetooth indicator will flash blue. Enable Bluetooth in the device pairing to treVolo U, select "treVolo U" in the Bluetooth device list and connect it to the speaker. The speaker is capable of storing up to 8 pairing devices in its memory.

  • Page 13: Connecting With Audio Cable

    Reconnecting to the device The speaker will search for the device that has been paired with it in priority. Under this reconnection the Bluetooth LED will blink slowly in blue. If the speaker is unable to pair previous device within 80 seconds, it will automatically switch to pairing mode for new device with rapid blue flash.

  • Page 14: Adjusting Volume Level

    Adjusting volume level There are 15 volume levels in treVolo U. To adjust the volume: • Press the volume up or volume down button to progressively adjust the volume. • Press and hold the volume up or volume down button to continuously adjust the volume.

  • Page 15: The Three Sound Modes

    The three Sound Modes By switching the Sound Mode, the speaker will provide the most suitable sound and sound effect to different situations, thereby enhancing users' experience. æ æ æ To turn on the Sound Mode: 1. Press and hold the power button ( ) to turn on the speaker.

  • Page 16: Safe Volume

    • The microphone only activates when the Live Learning mode is on. • When having the online courses via Bluetooth connection, the speaker will automatically switch to the Live Learning mode (LED lights flashing), and adjust the sound to the highest interactive quality. After selecting a suitable Sound Mode, enable the Safe Volume function to ensure the volume is at a suitable level for you.
  • Page 17 When using the Safe Volume, please keep the following guidelines in mind to function properly: • The distance sensor ranges to 150 cm and the detection angle is at 27 degrees. 13.5° 13.5° 150 cm • Do not use the speaker outdoors or in direct sunlight. •...

  • Page 18: Using The Trevolo U App

    Before using the treVolo U App, please complete the following steps first: 1. Please install treVolo U App from App Store or scan the QR code listed on page 2. Turn on the speaker.
  • Page 19 The home page provides the following options: Number Description Name(s) of the speaker's device(s). Battery level of the speaker. Activate Safe Volume. After activating Safe Volume via App, the App will show the result of the Safe Volume detection procedures, including: •...
  • Page 20 • Turn on/off Sleep Mode (default turn off), see Sleep Mode on page • Turn on/off Auto Power Off - treVolo U set (default turn on), see Auto Power Off on page • Turn on/off treVolo U Ringtone (default turn on), see Adjust treVolo U Ringtone on page •...
  • Page 21 Setting a customized profile This function will conduct a sound test for the user, and customize an exclusive sound profile for the user. Users are able to store up to 5 sets of exclusive sound profiles respectively for Music and Video Learning modes.
  • Page 22 • After the setting is completed, select the saved option to apply your sound profile. • Click the arrow icon to enter the individual sound profile, edit the current name, or delete the sound profile.
  • Page 23 This mode can help users find the most comfortable sound to listen to before going to bed. Turning on the Sleep Mode on treVolo U App will lower the overall volume and turn off the speaker automatically after 30 minutes.
  • Page 24 1. No audio cable or USB-C cable connected to the speaker. 2. Speaker not in use or voice control not activated. 3. treVolo U App not in use and treVolo U App closed from the background. *If the speaker is still not connected to a Bluetooth device (the light above will be off), the speaker will be automatically turned off after 3 minutes.
  • Page 25 Adjust treVolo U Ringtone The default mode is On. If you wish to close treVolo U Ringtone, on the top right corner of the home page, click Settings ( ) > treVolo U Ringtone to close this function. After turning off treVolo U ringtone, you will only hear related...

  • Page 26: True Wireless Stereo

    True Wireless Stereo Users are able to use the treVolo U App to connect two treVolo U speakers to create a stereo sound. The steps to connect are as follow: Please click Settings ( ) > TWS Group on the top right corner on the home page.
  • Page 27 After connecting successfully, the power and status of the two devices will be shown on the home page. • To test out the left and right stereos, click the volume icon ( to hear the indicator sound of the device. •...

  • Page 28: Voice Control

    Voice control Activate the voice control function of the speaker to adjust the volume and the Sound Mode of the speaker via specified voice control commands. To control the speaker via voice control: 1 second Press the Sound Mode button for 1 second and the voice control LED will turn green, indicating that the speaker has entered the voice control...
  • Page 29 4. When the voice control LED turns blue, make any of the following orders to the speaker: Adjust volume level • Volume up / Volume down • Turn on Safe Volume Adjust mode • Switch to + Music mode / Video Learning mode / Live Learning mode •...
  • Page 30 1 second Press the Sound Mode button for 1 second and the voice control LED will turn green, indicating that the speaker has entered the voice control mode. Green When the speaker is in the voice control mode, say "Tredo, Go" to activate voice control.

  • Page 31: Firmware Upgrade

    Firmware upgrade Users are welcome to obtain the latest firmware for upgrade on the BenQ official website. This function can be executed on Microsoft Windows 10 (and above) and macOS 10.15 (and above) platforms. The firmware upgrade steps are as follows:...
  • Page 32 After completing the process, please go to the treVolo U App and click Settings ( ) > Version to check the newest firmware number.

  • Page 33: Maintenance And Care

    Troubleshooting Power/Battery Problem Problem Solution Unable to • Make sure you are using the BenQ AC power turn on the adapter that comes with the speaker. speaker. • Connect the speaker to a working AC (main) outlet to charge the battery.
  • Page 34 PC itself, and switch the speaker to Speaker (treVolo U stereo). • If a PC is set as the connecting device for online courses or calls, please switch the microphone to...
  • Page 35 Problem Solution 1.Bluetooth connection: microphone • Please go to audio menu, find treVolo U, and select on the it as the audio device. speaker is not functioning 2.Audio cable connection: properly. • Please make sure to use the provided audio cable.
  • Page 36 Solution Some apps are • Please check first if changing the audio input device unable to use to treVolo U is possible in the app or cellphone treVolo U for settings. audio input. • If it is not possible to switch the microphone...
  • Page 37 • Please make sure Bluetooth is enabled on your speaker. device. • Please make sure "treVolo U" is selected from the Bluetooth device menu on your device, and is confirmed to be connected. • Your Bluetooth device may be too far away from the speaker, please try getting closer.
  • Page 38 • Turn off all other Bluetooth devices nearby, or if possible, deactivate the Bluetooth functionality of these devices. • Delete "treVolo U" from the Bluetooth device menu on your device, then re-pair and connect it to the speaker. • Remove all plugged cables of the speaker, then press...
  • Page 39 Earphone (treVolo U Hands-Free AG Audio). 2.Microphone does not function: • Please make sure your Bluetooth audio device is connected to treVolo U, and select "treVolo U" as the audio input device on the audio menu of your Bluetooth audio device.
  • Page 40 • Please make sure the 3.5 mm plugs on both sides of the stereo cable are fully plugged into the speaker and laptop. • Please make sure the volume level of treVolo U is not set to lowest. • If there is absolutely no sound, please make sure the laptop is not muted and turn up the volume level.
  • Page 41 Bluetooth connection page, as one is for the iOS device to connection of the Bluetooth speaker and the other the speaker one is for the treVolo U App. Please select and via Bluetooth, connect both in order to use the speaker and the the Bluetooth App to play audio.
  • Page 42 Problem Solution When Pair the speaker with the treVolo U App and connecting an connect it to the following list: Android • treVolo U XXXX: for Bluetooth speaker device to the connection speaker via • U XXXX: for treVolo U App connection...
  • Page 43 App is unable to restart the treVolo U App. find treVolo U. • If the treVolo U App is still unable to connect to treVolo U, please restart the speaker, re-activate Bluetooth on your device, and get closer to the speaker.
  • Page 44 Live Learning mode. treVolo U is The treVolo U Bluetooth pairing system is only compatible with other treVolo U speaker. unable to pair with other Bluetooth devices. It is staticky It might occurs when connecting incompatible audio cables to the speaker.
  • Page 45 After If the true wireless stereo speaker is successfully establishing the established via treVolo U App, the speaker will true wireless always perform searching for true wireless stereo stereo, the reconnection before Bluetooth pairing. The treVolo U searching process takes approximately 30 seconds.
  • Page 46 Solution The Point Please use compatible 4 pin audio cable for Reading Pen treVolo U. Apply an adapter from 3 pin to 4 pin does not work for the audio cable in case your Point Reading Pen with treVolo U is using 3 pin audio jack.

  • Page 47: Cleaning The Speaker

    • Do not allow liquids to spill or objects to drop into any of the openings. Contacting customer service For any questions regarding the treVolo U Bluetooth speaker, please contact your local distributor. For contact information, please visit Support.BenQ.com. Specification...
  • Page 48 Size 174 x 95.34 x 81.36mm Weight 731.5g Other information Rated input power DC 5V 2A Operative 0 - 40°C temperature Storage -20 - 60°C temperature If the speaker is charging while it is powered on and the temperature exceeds 40°C, the protection mechanism will automatically be activated and stop charging.

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