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TROUBLESHOOTING
IF BBQ FAILS TO OPERATE PROPERLY
- Stop, turn off gas at its source and turn all burner controls to • off
- Do not smoke
- Check gas supply connections
- Repeat lighting procedure after waiting for five minutes for
accumulated gases to disperse
If BBQ still fails to operate properly TURN OFF GAS AT SOURCE,
TURN BURNER CONTROLS TO OFF, wait for BBQ to cool and check
the following:
a) Misalignment of burner tubes over orifices
CORRECTION: Fig A below shows how it may look if your burner
is mis-aligned. Reposition burner tube to properly sit over orifice as
shown below in line drawing (fig B). This is also shown in the Time to
Grill user manual trouble shooting section (included with your BBQ)
b) Obstruction in gas line
CORRECTION: Remove hose from BBQ. Open gas supply for one
second to clear any obstruction from hose. Close off gas supply at
source and re-connect hose to BBQ
c) Blocked orifice
CORRECTION: Remove burners as described above. Inspect gas
valve orifice, clear any obstruction with a fine wire. Re-install
burners over orifices and test again
d) Obstructed Jet Flame Ignition tube
CORRECTION: Insert pipe cleaner or cotton bud into Jet Flame
Ignition tube and clear out any debris inside (fig C)
fig A
fig C
IF THERE IS A LEAK
- Turn the gas cylinder off
- Ventilate the area to disperse any accumulated gas
- Check all connections
- If the leak persists, keep cylinder upright and take to an open area
- Keep skin away from any gas or liquid escaping from the cylinder
- Keep the cylinder at least 20 metres away from any sparks or ignition
sources including electrical equipment, camera flash, engines or motors
- Disperse gas by providing maximum ventilation and spraying with a
fine water spray
IF THERE IS A FIRE
If there is a fire at the appliance
- If there is a fire at the appliance, turn the gas off at the cylinder.
- Smother the flames with a wet cloth
If there is a fire at the cylinder or you cannot get to the valve to
turn it off
- call the fire brigade
- direct a garden hose to the middle of the cylinder to keep it cool,
however do not extinguish the flame. If the gas is burning it wont
build up and explode
- Evacuate the area
A note on fire prevention:
Most fires in outdoor BBQs are caused by a build up of greases and fat,
or gas connections which have not been secured properly. Remember
to follow the manufacturer's instructions on proper cleaning and
connection procedures.
INSECTS
Spiders and insects can occasionally spin webs or make nests in the
burner tubes and the jet flame ignition. This can result in a weaker
performance from the jet flame, which when ignited should extend
to roughly four inches in length. Obstructions in the burners and the
ignition can affect gas flow which could result in a fire. This is known
as "Flashback" and can cause serious damage to the BBQ and create
an unsafe operating environment. Frequent inspection and cleaning of
the burner tubes and the jet flame ignition is recommended. Please see
illustration below demonstrating how to clean.
CARE AND SAFETY ADVICE
- TAKE CARE Grills are heavy
- Clean grills after each use for continued optimum performance.
- Roasting dishes can be placed on top of the grills.
- Ensure that the drip tray is lined with fat absorbent material such
as fatsoak or sand before using.
- For safety and optimum performance ensure that your barbecue
is on a level, solid surface.
- Empty the fat cup responsibly after each use.
fig B
Page 8
WARRANTY
All of our Grillstream BBQs and accessories are built to last.
Our materials are carefully considered with longevity and
safety in mind, the technology used in our products is second
to none, and all of this is backed up with our friendly customer
care team who are on hand for advice and assistance. Our
Grillstream limited warranties are 10 years, giving you extra
peace-of-mind. The warranty applies to the original purchaser
from the date of purchase and covers manufacturing faults
and defects only. If an item should fail as a result of a
manufacturing fault or defect under normal domestic use, the
manufacturer at their discretion will repair, refinish or replace
the failed item.
The manufacturer reserves the right to substitute failed items
with similar parts / products, should the model or colour
no longer be available. Any replacement will be for the
failed item only not a complete unit. The original warranty
period is not extended in the event of a repair, refinish or
replacements. In the event of a failure, it is the customer's
responsibility to return the item to the store of purchase
along with a copy of the receipt. Warranty specifically
excludes general wear and tear, rusting of steel components
and parts, corrosion, commercial use and damage caused as
a result of failure to observe reasonable care, maintenance
and assembly instructions.
In all instances where a product is not covered by one of our
limited warranties a standard 12 month warranty will apply.
Below is a list of the limited warranties we currently have in
place for Grillstream Barbecues:
Dual Skin Hood: 10 year limited warranty, which excludes
mechanical damage
Jet Flame Ignition, Manifold and Valve System
(Excluding Side Burners): 3 year limited warranty
Burners against corroded through: 3 year limited warranty
Grillstream Grills against corroded through: 3 year limited
warranty
Flame Tamers against corroded through: 2 year limited
warranty
*All other parts are covered by a 1 year warranty against
manufacturing defects
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