Troubleshooting; Screen Does Not Respond To Touch; Screen Does Not Power On; Touchscreen Shows A Blank/Black Screen - Epson MicroTouch IC-215P-AA2 User Manual

5. Troubleshooting

5.1. Screen Does Not Respond to Touch

1. Check the USB cable between touchscreen and KDS device is connected.
2. Try replacing the USB cable between touchscreen and KDS device.

5.2. Screen Does Not Power On

1. Check the power cable is plugged into the screen.
2. Confirm the KDS device is powered up; refer to manufacturer's user manual to verify power LEDs
are visibly on.
3. Confirm the HDMI cable between touchscreen and KDS device is connected. Sometimes if there is
no HDMI signal, screens can go into low power mode.
4. Try replacing the power cable for the touchscreen.
5. Try replacing the HDMI cable between touchscreen and KDS device.
6. Try to power cycle the KDS device with the touchscreen connected and powered on.

5.3. Touchscreen Shows a Blank/Black Screen

1. Verify the KDS device is powered on.
2. Confirm the HDMI cable between touchscreen and KDS device is connected. Sometimes if there is
no HDMI signal, screens can go into low power mode.
3. Try replacing the HDMI cable between touchscreen and KDS device.
4. Try to power cycle the KDS device with the touchscreen connected and powered on.
Form: F-730-028 v1.00
Epson TrueOrder KDS
Touchscreen User Manual
Page 11 of 11
Trademarks
111-56-URM-001
R3.00