Troubleshooting - Hoover ONEPWR SMARTWASH User Manual

ACCESSORIES
LOOK FOR THESE ACCESSORIES ON HOOVER.COM OR HOOVER.CA OR CALL 1-800-406-2005.
EVERY ONEPWR BATTERY WORKS WITH EVERY ONEPWR PRODUCT.
Battery: Model #
2.0 Ah BH15020; BH19020V
4.0 Ah BH15240; BH19240V; BH25040; BH29040V
8.0 Ah BH25280; BH29280V

TROUBLESHOOTING

This product contains no serviceable parts. For available replacement parts and accessories, see Hoover.com and search your model number.
If appliance is not working as it should, has been dropped, damaged, left outdoors, or dropped into water, call customer service at 1.800.406.2005 prior to continuing use. Call support available Mon-Fri 9am-
6pm EST. Always identify your hard floor cleaner by the complete model number. (The model number appears on the bottom of the cleaner.)
PROBLEM POSSIBLE CAUSE
Reduced or no spray 1. Clean water tank is empty
2. Clean water tank not fully installed
3. Unit is in dry mode
Loss of suction 1. Dirty water tank not installed properly
2. Dirty water tank is full
3. Brush roll cover is not installed properly
4. Brush roll cover hose behind brush roll is clogged
5. Filter is clogged
6. Dirty water tank screen is clogged
Brush roll not turning 1. Handle is not reclined
2. Brush roll is not installed properly
3. Brush Roll is obstructed
Machine won't turn on 1. Battery not installed properly
2. Battery does not have a charge
3. Handle is not fully installed
4. An obstruction prevented brush roll from spinning
Leaking 1. Tab on clean water tank is not closed tightly
2. Clean water tank is not installed properly
Light on the charger is flashing 1. There is an error with the battery
red, and battery won't charge
WARNING:
To reduce the risk of injury from moving parts - Remove the battery before servicing. Do not use cleaner without brushes in place.
POSSIBLE SOLUTION
1. Refill clean water tank
2. Turn power OFF, reinstall clean water tank until snug
3. Change mode selection with the upper handle + / - buttons
1. Turn power OFF, remove and reinstall dirty water tank
2. Turn power OFF, empty and reinstall the dirty water tank
3. Turn power OFF, remove brush roll cover, reinstall brush roll and cover according to instructions on page 2
4. Turn power OFF, follow instructions for care of brush roll and cover on page 3
5. Clean and allow filter to dry completely
6. Clean float screen in the dirty water tank. Twist the screen counter-clockwise to remove from tank lid. Rinse
thoroughly and replace by aligning grooves and twisting clockwise to secure to tank lid
1. Recline handle and turn power ON to allow brush roll to rotate
2. Turn power OFF, follow instructions for care of brush roll and cover on page 3
3. Turn power OFF, follow instructions for care of brush roll and cover on page Ensure brush roll is free of hair and
debris
1. Remove battery, align guide rails to the front of the battery compartment and slide battery down until it clicks to
ensure proper connection
2. Recharge battery
3. Remove battery, ensure handle is installed properly per assembly instructions on page 2
4. Turn power OFF and remove battery, follow instructions for care of brush roll and cover. Ensure brush roll is free
of hair and debris and reinstall. If problem persists, see factory reset steps.
1. Turn power OFF, remove clean water tank, tighten tap and reinstall
2. Turn power OFF, remove clean water tank and reinstall until snug
1. Remove battery from charger and try again. If problem persists, call customer service for support
4
PARTS AND ACCESSORIES:
1.5A Charger BH05000
Dual Bay Charger BH05200; BH05200V
Clean Water Tank Assembly 440016174
Dirty Water Tank Assembly 440016175
Handle Assembly 440016173
Brush Roll Cover Assembly 440016176
Fast Charger BH05140
Brush Roll Cover Hook Rail 440016180