LG -D500 User Manual page 10

Important notice
Warning! Take precautions when using an Unlock Pattern, PIN, or Password. It is very important
that you remember the screen unlock information you set. You are allowed 5 attempts to enter your
screen unlock information. If you used up all 5 opportunities, you will have to wait 30 seconds to
attempt unlocking the phone again.
When you can't recall your Unlock Pattern, PIN, or Password:
If you logged into a Google account on the phone and failed to use the correct pattern 5 times,
tap Forgot pattern? You will be required to sign in with your Google account and prompted to
create a new unlock pattern.
If you have set a backup PIN, you can unlock the screen by entering the backup PIN.
If you haven't created a Google account on the phone or you forgot your PIN or Password, you
need to perform a hard reset.
5. Using Hard Reset (Factory Reset)
If your phone needs to be restored to its original condition, use a Hard Reset to initialize your
phone.
Warning! If you perform a Hard Reset, all user applications and user data will be deleted. Please
remember to back up any important data before performing a Hard Reset.
1 Turn the phone off.
2 Press and hold the following keys at the same time for 8 seconds: Volume Down Key
Home Key
3
Your device will perform a factory reset and reboot.
6. Using Safe Mode
To recover your phone when malfunctioning.
1
Turn off your phone and reboot. When you see the T-Mobile animation press and hold the
Volume Down Key . Your main screen will then be displayed with the words "Safe mode" in
8
+ Power/Lock Key .
+