Troubleshooting Guide - Vizio VHT210 User Manual

Troubleshooting Guide

If the Sound Bar fails to operate, or the performance changes dramatically, check the operation in
accordance with the following instructions. Remember to check the peripherals to pinpoint the source of
the problem. If the Sound Bar still fails to perform as expected, contact the VIZIO for assistance by
calling 1-877-MYVIZIO (1-877-698-4946) or e-mail us at techsupport@vizio.com.
Problem
No power.
No sound.
No sound in Optical
In
The orange Dolby
indicator is blinking
Buzzing or humming
Version 5/2/2010
Solution

Press the Power button on the remote control or the top of the Sound Bar.

Make sure power cords are securely connected to the electrical outlet and on
the back of the Sound Bar and Subwoofer.

Make sure the power LEDs on the power adapters are glowing green.

Plug another electrical device to the power outlet to verify that the outlet is
working.

Press the Volume + (Up) button on the remote control or the top of the Sound
Bar.

Press MUTE on the remote to make sure the Sound Bar is not muted.

Press IN, OPTICAL, or iPod on the remote control or INPUT on top of the
Sound Bar to select a different input source.
The data contains an unsupported format (such as DTS) or there is an error in the
data stream. Select a supported format such as AC3 or PCM.
Your Sound Bar is receiving DTS but cannot decode it. Set the output of your
device to Dolby Digital or PCM. Refer to the instructions that came with your
device.

Make sure that both ends of the audio cables are connected securely.

Test on an alternate device or replace the audio cable.

Test the device and cable on an alternate input on the Sound Bar.
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VIZIO VHT210 User Manual