Table of contents Before Using the Product Menu Safety Precautions Picture Precautions for moving the product Electricity and Safety Checking the space around the product OnScreen Display Installation Adjusting the Product Tilt Operation System Anti-theft Lock Installing the Wall Mount Cleaning Support Wall Mount Kit Specifications (VESA)
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Table of contents Troubleshooting Guide Appendix Requirements Before Contacting Samsung Responsibility for the Pay Service Customer Service Centre (Cost to Customers) Product diagnosis (Screen issue) Not a product defect Checking the Resolution and Frequency A Product damage caused by customer's fault Check the following.
DC voltage: Rated voltage marked • Only use the power cord provided with your product by Samsung. Do not use the power cord with literature concerning operation and with this symbol is DC voltage. other products.
– Be sure to consult Samsung Customer Service Centre if you want to install the product at such a • Do not expose the product to direct sunlight, heat, or a hot object such as a stove.
– Be sure to power off the product and disconnect the power cord when water or other foreign – Contact Samsung Customer Service Centre for repairs. substances have entered the product. Then contact Samsung Customer Service Centre. • To move the product, first disconnect all the cables from it, including the power cable.
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Caution • Leaving the screen fixed on a stationary image for an extended period of time may cause afterimage • Do not hold the product upside-down or move it by holding the stand. burn-in or defective pixels. – The product may fall and become damaged or cause an injury. –...
High-glossy models can develop white stains on the surface if an ultrasonic wave humidifier is used nearby. ֜ Contact your nearest Samsung Customer Service Centre if you want to clean the inside of the product (Service fee will be charged.) Do not press the product screen with hands or other objects.
Chapter 02 Preparations Installation Attaching the Stand (S24C360EA* / S24C362EA* / S24C364EA* / S27C360EA* / S27C362EA* / S27C364EA*) ֜ Before assembling the product, place the product down on a flat and stable surface so that the screen is facing downwards. : The product is curved.
Attaching the Stand (S24C366EA* / S24C368EA* / S24C369EA* / S24C36DEA* / S27C366EA* / S27C368EA* / S27C369EA* / S27C36DEA*) ֜ Before assembling the product, place the product down on a flat and stable surface so that the screen is facing downwards. : The product is curved.
Removing the Stand (S24C360EA* / S24C362EA* / S24C364EA* / S27C360EA* / S27C362EA* / S27C364EA*) ֜ Before removing the stand from the monitor, place the monitor on a flat and stable surface with the screen facing down. : The product is curved. Placing pressure on the product when on a flat surface may damage the product. When the product is on the ground facing up or down, do not put pressure on it. ֜...
Removing the Stand (S24C366EA* / S24C368EA* / S24C369EA* / S24C36DEA* / S27C366EA* / S27C368EA* / S27C369EA* / S27C36DEA*) ֜ Before removing the stand from the monitor, place the monitor on a flat and stable surface with the screen facing down. : The product is curved.
Precautions for moving the product S24C360EA* / S24C362EA* / S24C364EA* S24C366EA* / S24C368EA* / S24C369EA* / S24C36DEA* S27C360EA* / S27C362EA* / S27C364EA* S27C366EA* / S27C368EA* / S27C369EA* / S27C36DEA* • Hold the lower corners or edges of the • Do not directly apply pressure on the screen. •...
Checking the space around the product Make sure to have enough space for ventilation when placing the product. An internal temperature rise may cause fire and damage the product. Maintain enough space around the product as shown in the diagram when installing the product.
Adjusting the Product Tilt Anti-theft Lock ֜ The colour and shape of parts may differ from what is shown. Specifications are subject to change without ֜ An anti-theft lock allows you to use the product securely even in public places. notice to improve quality.
For wall mounts that do not comply with the VESA standard screw specifications, the length of the Samsung is not responsible for any damage to the product or injury to yourself or others if you select to screws may differ depending on the wall mount specifications.
Control Panel Parts Description JOG Button Multi directional button that helps navigate. This LED is power status indicator. ֜ The colour and shape of parts may differ from what is shown. Specifications are subject to change without Power LED notice to improve quality. ֜...
Direct Key Guide ֜ On the Direct Key Guide screen, the following menu options appear when the product screen is switched on or the input source is changed. Eye Saver Mode ֜ The Direct Key Guide screen shows if is enabled. ( ֜...
Chapter 03 Connecting and Using a Source Device Read below before connecting the product. Before connecting the product, check the shapes of both ports of the supplied signal cables and the shapes and locations of the ports on the product and external device. Before connecting the product, make sure you remove the power cables from both the product and the external device to prevent damage to the product due to a short circuit or over current.
Ports ֜ The functions available may vary depending on the product model. The colour and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality. Refer to the actual product. Port Description Connects to the AC/DC adapter.
Connection Using the HDMI Cable ֜ When connecting an HDMI cable, use the cable that came with the components of the product. If you use an HDMI cable other than provided by Samsung, the image quality may be degraded. Connection Using an HDMI-DVI Cable Connect the power cable to the AC/DC adapter.
Setting Optimum Resolution An information message about setting optimum resolution will appear if you power on the product for the first time after purchase. Select a language on the product and change the resolution on your PC to the optimum setting. ֜...
Chapter 04 Menu → Function Key Guide ֜ The functions available may vary depending on the product model. The colour and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality. Picture Description Picture Mode...
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Description mode When the external input is connected through HDMI PC/AV Mode is set to AV, Picture Mode has four automatic picture settings (Dynamic, Standard, Movie and Custom) that are preset at the factory. You can activate either Dynamic, Standard, Movie or Custom.
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Description Color Adjust the tint of the screen. • Color Tone: Select a colour tone that best suits your viewing needs. • Red: Adjust the red saturation level. Values closer to 100 mean greater intensity for the colour. • Green: Adjust the green saturation level. Values closer to 100 mean greater intensity for the colour. •...
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Description Response Time Accelerate the panel response rate to make video appear more vivid and natural. ֜ Use Standard mode when not playing a video or game. Screen Ratio Change the picture size. ֜ This option is not available when FreeSync is in mode.
OnScreen Display Description Transparency Set the transparency for the menu windows. Position • H-Position: Move the menu position to the left or right. • V-Position: Move the menu position up or down. Language Set the menu language. ֜ A change to the language setting will only be applied to the onscreen menu display. Display Time Set how long the menu window will remain on screen for when it is not in use.
System Description FreeSync FreeSync technology is solution that eliminates screen tearing without all the usual lag and latency. FreeSync can be operated when you use AMD's graphic card with supporting FreeSync solution. For more information, see FreeSync page. Volume Change the Volume setting.
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Description Off Timer Plus Off Timer • Timer: Turn on Off Timer mode. • Turn Off After: The off timer can be set within a range of 1 to 23 hours. The product will automatically power off after the specified number of hours.
Support Description Self Diagnosis Perform this test when you experience a problem with your monitor's picture. ֜ Never turn off the power nor change the input source during self diagnosis. If possible, try not to interrupt testing. Information View the current software information. Refer to the actual monitor screen. Reset All Return all the settings for the product to the default factory settings.
Installing the Software Easy Setting Box Driver Installation To install the latest version of the product driver, download it from the Samsung website (http://www. samsung.com). ֜ You can set the optimum resolution and frequency for this product by installing the corresponding drivers.
Check the following. Customer Service Centre Caution ֜ Before calling Samsung Customer Service Centre, test your product as follows. If the problem persists, contact Samsung Customer Service Centre. When the product makes popping (cracking) sound. The sound may be caused by contraction or expansion from temperature change of external Product diagnosis (Screen issue) components or internal circuit of the product.
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Screen issue The screen is too bright. The screen is too dark. Adjust Brightness and Contrast. Screen colour is inconsistent. The power LED is off. The screen will not switch on. Check that the power cable is connected properly. Change the Color settings.
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Sound issue There is no sound. Re-check the condition of the connected headphone or earphone and/or adjust the volume. Check the volume. Check whether the volume of the product or the source device is set to mute. The volume is too low. Adjust the volume.
Q & A ֜ Refer to the user manual for your PC or graphics card for further instructions on adjustment. ֜ The path to the settings depends on the installed OS. How can I change the frequency? Set the frequency on your graphics card. • Windows 7: Go to Control Panel → Appearance and Personalization → Display → Screen Resolution → Advanced settings → Monitor, and adjust Screen Refresh Rate under Monitor settings. •...
Chapter 07 Specifications General Model Name S24C36* S27C36* Size 24 Class (23.5 Inches / 59.8 cm) 27 Class (27.0 Inches / 68.5 cm) Display area 521.40 mm (H) x 293.28 mm (V) 596.736 mm (H) x 335.664 mm (V) Pixel Pitch 0.27156 mm (H) x 0.27156 mm (V) 0.3114 mm (H) x 0.3114 mm (V) Maximum Pixel Clock...
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• The above specifications are subject to change without notice to improve quality. • For detailed device specifications, visit the Samsung website. • (Europe only) To access energy labelling information about this product on the European Product Registry for Energy Labelling (EPREL), go to https://eprel.ec.europa.eu/qr/****** where ****** is the product’s EPREL registration number.
• Use of supplies or separately sold product unspecified by Samsung. • Repair from a person besides an engineer of outsourcing service company or partner of Samsung Not a product defect Electronics Co., Ltd. •...
FreeSync ֜ If you encounter any issues when using the function, contact the Samsung Service Center. ֜ If you change the screen resolution while the function is , the screen may intermittently blank out due to the graphic card. Set FreeSync and change the resolution.