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Related Manuals for Protel Elite Series
Summary of Contents for Protel Elite Series
- Page 1 ® Smart Payphone User’s Guide...
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Page 3: Table Of Contents
Repair..............................v Safety Information ..........................vi Quality Assurance and Reliability ....................vi Environmental Requirements ......................vi Nickel-Cadmium (Ni-Cd) Battery......................vi Introduction Introducing the Elite Series ........................1 General Description ..........................2 Elite Series Product Line........................2 EL1000............................. 2 EL1200............................. 2 EL1230 Standard Display ........................ 2 EL1230 CARTE Display........................ - Page 4 Entering the programming mode ....................23 Programming Rules ........................23 EL1000 Programming Chart ....................... 24 Programming Steps Outlined ......................25 Features Programming ........................25 Default programming ........................28 Resetting the Chassis to Error #7....................29 Elite Series User’s Guide Proprietary and Confidential...
- Page 5 CRN – Customer Return Number – External Procedure ..............44 Part I- Requesting the return for repair of parts or equipment............44 Part II – Receipt of Material at Protel..................... 45 Part III – Shipping .......................... 45 Appendix I – Information Card Removal, Installation, and Specifications Removal of the Information Card ......................
- Page 6 Appendix K – Specifications Electrical.............................. 51 Hardware............................. 51 Appendix L – Regulatory Information FCC Registration..........................52 Elite Series User’s Guide Proprietary and Confidential...
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Page 7: Warranty
644-5558 or e-mailed to inter_crn@protelinc.com. In-warranty repair is free of charge, freight prepaid. Out-of-warranty repair is handled on a labor-plus-parts basis. Please see Appendix H for more information on Protel’s CRN procedure for repairs in and out of warranty. Elite Series User’s Guide... -
Page 8: Safety Information
Handling: - Accidental short circuit will bring high temperature elevation to the battery as well as shorten the battery life. Be sure to avoid prolonged short circuit since the heat can burn attendant skin and cause rupture. Elite Series User’s Guide Proprietary and Confidential... - Page 9 This page intentionally left blank Elite Series User’s Guide Proprietary and Confidential...
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Page 11: Introduction
Introduction Introducing the Elite Series Protel’s revolutionary Elite smart payphone boasts that rare feat of combining truly exquisite form with superior function. Rising above the ordinary to reach new heights, Elite’s clean lines and ergonomic layout make it the perfect payphone to install at any location. -
Page 12: General Description
Full-Featured Elite Elite Series Product Line Elite Series payphones are flexible when accepting coins. The Elite Series standard version payphones will accept coins up to 27 mm in diameter, while the EXC Models will accept coins up to 33 mm in diameter. See the brief descriptions below. -
Page 13: El1230 Vf Display
Elite Payphone Housing The Elite’s housing components are engineered and manufactured to improve on the longevity and reliability of traditional payphone equipment. The Elite is a result of Protel’s innovation, technology, and drive to create better products to fulfill your public communication needs. -
Page 14: Internal Parts Of The Elite
Make sure that the end of the cable that is plugged into the upper housing is positioned such that the red edge of the ribbon cable is plugged into Pin 1 on connector P4. Upper Housing Interconnect Cable Elite Series User’s Guide Proprietary and Confidential... -
Page 15: Lower Housing Components
ECS V Coin Return Chute for Medallist Coin Return Chute for ECS IIB and ECS V Coin Box Alarm Switch Vault Door Vault Door Lock Terminal Block FLASH Chassis Coin Box with Lid Elite Series User’s Guide Proprietary and Confidential... -
Page 16: Coin Box W/Lid
This kit consists of a simple molded plastic track and an option board for the chassis which provides electronic coin identification and validation functions. The electronic coin scanner, by default, will recognize only U.S. coins. Elite Series User’s Guide Proprietary and Confidential... -
Page 17: Medallist Coin Scanner
Upper Housing Lock The upper housing lock secures the latch assembly in place, preventing its separation from the lower housing. Elite Series User’s Guide Proprietary and Confidential... -
Page 18: Coin Entrance
Handset Only Protel approved modular handsets should be used in the Elite telephone. Do not assume that any general handset will be compatible with the Elite Telephone. Jumper settings for carbon or dynamic handset operation can be found in Appendix F of this document. -
Page 19: Top Piece
Specifications and installation instructions for the Information Card can be found in Appendix E of this document. Hookswitch Cradle Standard GTE style. Easily replaced with four (4) screws. Elite Series User’s Guide Proprietary and Confidential... -
Page 20: Cast Aluminum Backing Plate
At this point, the user can, if necessary, make use of the Redial button. Keep in mind that the payphone will retain the remaining credit from the previous call, if any. Elite Series User’s Guide Proprietary and Confidential... -
Page 21: Multi-Function Buttons
LC. To achieve on-hook messaging, the Elite requires a VF display with external power. Messages are conveniently programmed in ProNet. ** See Appendix D for programming of messages for the displays. Elite Series User’s Guide Proprietary and Confidential... -
Page 22: Card Reader (El1200, 1230 & 1260 Only)
Flash chassis and the different devices found in the upper housing (display, keypad, card reader, multi-function buttons, hookswitch, redial, volume and new call buttons). Elite Series User’s Guide Proprietary and Confidential... -
Page 23: Mounting The Payphone
Adjust the mounting surface as required to achieve a perfectly vertical position. NOTE: If the payphone is to be mounted to a predrilled mounting surface, skip the next section and proceed to the section – Separating the Upper and Lower Housings. Elite Series User’s Guide Proprietary and Confidential... -
Page 24: Mounting The Backboard
Slide the upper housing away from the lower housing far enough to reach inside the left side and then disconnect (if connected) the upper housing interconnect cable from the chassis assembly. • Disconnect the display power (if equipped). • Move the upper housing aside. Elite Series User’s Guide Proprietary and Confidential... -
Page 25: Removing The Coin Scanner
Insert the T-wrench into the front of the vault door and turn it 1/8 turn clockwise. • Remove the vault door away from the lower housing. • Remove the coin box from the lower housing. Elite Series User’s Guide Proprietary and Confidential... -
Page 26: Installing The Security Studs
• Secure the payphone to the mounting surface/backboard using eight mounting screws (¼ X 20 X ½ not supplied .) Mounting screw locations are as shown above. Elite Series User’s Guide Proprietary and Confidential... -
Page 27: Reinstalling The Coin Box
• Connect the electronic coin scanner’s connector to the point labeled “ELECTRONIC COIN VALIDATOR” on the chassis assembly. Elite Series User’s Guide Proprietary and Confidential... -
Page 28: Connecting The Line Wire To The Terminal Block
880' (268.22 m) - 22 AWG. • Make sure that no external power is connected. The wall transformer (Protel PN: XRP0000009) should not be connected to any 120 VAC power source. Also, if a common 24VDC-power supply is used, it should not be powered up. -
Page 29: Connecting The Upper And Lower Housings Together
Connecting the Upper and Lower Housings Together • If available, use Protel’s upper housing parking tool (Protel PN# HDS0000004A) to position the upper housing of the unit onto the side of the lower housing. This provides easy access to the unit’s internal components. If a parking tool is not available, use the procedure outlined below to connect the dial assembly to the chassis assembly. -
Page 30: Appendix A - Flash Chassis
Captive Nut When tightened, Grounding Tab secures chassis Provides for connection of assembly into lower ground wire to the chassis housing assembly Elite Series User’s Guide Proprietary and Confidential... -
Page 31: Flash Chassis Exploded View
FLASH Chassis Exploded View FLASH Memory Upper Housing Interconnect Piezo Electric Ringer Elite Series User’s Guide Proprietary and Confidential... -
Page 32: Appendix B - El1000 Initialization And Programming
Programming Introduction The initialization procedure of the Elite Series payphones is used to bring the unit to a known operating condition. All new installations need to be, of course, initialized. Also it is necessary to initialize the unit when the chassis assembly has been replaced. The procedure consists of four basic steps that will bring the unit to a fully operational state, when they are followed in the correct order. -
Page 33: Entering The Programming Mode
The diagram in the next page shows the codes used to program the payphone. Then, detailed, step-by-step instructions will be outlined. Again, following these steps, in the end you should have a fully functional payphone. Be successful…! ! ! ! ! Elite Series User’s Guide Proprietary and Confidential... -
Page 34: El1000 Programming Chart
MAIN MENU CALL DEFAULT FACTORY REAL TIME DIAGNOSTICS MANAGEMENT FEATURES PROGRAMMING CLOCK SYSTEM 309 – 331 DIALING MODE 131 – Year 141 – Tone Press 2 41 – RAM Version 132 – Month 142 – Pulse 133 – Day 11– Dialing Script 42 –... -
Page 35: Programming Steps Outlined
To listen to the current Call Back Number press 5. To change this number, do the following: Press 5, enter the Management System number, and then press # to save and return to the Main Menu. Elite Series User’s Guide Proprietary and Confidential... - Page 36 19 for 19 seconds. The range is from 10 to 99. Press the following keys: 62, enter II then # to save and return to the Main Menu. Elite Series User’s Guide Proprietary and Confidential...
- Page 37 22 for Ten o’clock PM. The range, in 24 HR format, is from 00 to 23. Press the following keys: 66, enter PP then # to save and return to the Main Menu. Elite Series User’s Guide Proprietary and Confidential...
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Page 38: Default Programming
Once the plan is programmed, the payphone is able to make calls to any number that starts from 2 to 9 with a minimum number of digits equal to “m” and a maximum number of digits equal to “M”. Calls to 0 and/or 1 (Operator and/or Long Distance) Elite Series User’s Guide Proprietary and Confidential... -
Page 39: Resetting The Chassis To Error #7
One digit must be entered to change the weekday, i. e.: 4 for Wednesday. The range is from 1 for Sunday to 7 for Saturday. Press the following keys: 134 enter the W, then # to save and return to the Main Menu. Elite Series User’s Guide Proprietary and Confidential... -
Page 40: Diagnostics Codes
Press 2 to make the payphone call the ProNet. Once the communication is established, the payphone will receive all the necessary files from ProNet, if, in the Phone, Edit screen, the Auto Download option is selected. Elite Series User’s Guide Proprietary and Confidential... -
Page 41: Appendix C - El1200, 1230 Or 1260 Initialization And Programming
• Enter into the local programming mode of the unit • Specify the Phone, the Telephone Number, the MS Number and the Dial Script to be used (Protel recommends using TP1000D) • Download the unit’s Configuration and Application files •... -
Page 42: Selection #1 - Programming
01 for 2001, 10 for October, 10 for date 10, 4 for day 4 (Wed), 1430 for 2:30 PM As you enter the data, you will see your input in the lower line of the display. Press # to save. Elite Series User’s Guide Proprietary and Confidential... - Page 43 DTMF Type 1 (CC Tones) Note: The Programming Codes can be added, for example, if you want to combine Reverse Polarity with 12 KHz, you would then enter 03 (add code 01 and 02). Elite Series User’s Guide Proprietary and Confidential...
- Page 44 = Polling period number of rings This value indicates the number of times the payphone will ring before the modem answers the call. The range is from 0 to 9. The recommended value is 1. Elite Series User’s Guide Proprietary and Confidential...
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Page 45: Selection #2 - Call Management System
Selection #4 – Utilities Sub menu selections are prompted as follows: 4.1 RAM Version Using this selection you can see the current operating system (Application File) loaded in the payphone. 4.2 ROM Version Elite Series User’s Guide Proprietary and Confidential... - Page 46 Press the # key to confirm your entry. As an example: if the payphone is going to dial any seven digit number at a 35 cents per minute rate, you should enter: 7700350060 then press # to confirm and save. Elite Series User’s Guide Proprietary and Confidential...
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Page 47: Payphone Reporting Modes
Callback time. This is due to a flag in ProNet called “Collect Call In”. When reporting, the payphone sends the date and time of the collection, the coin box value, its volume and the Collector’s ID. Elite Series User’s Guide Proprietary and Confidential... -
Page 48: Console Programming Chart
Main Menu Call Management Diagnostics Program Menu Utilities Menu System Dial Mode Dialing Script Phone Default Factory Auto Manual Test Options 1- Tone Programming TP1000D xxxxxxx Version Version (Reserved) 2- Pulse mMrateTIME Clock YYmmDDwHHmm Default Computer Features Bytes Coin Coin box Refund Collect ID 1... -
Page 49: Appendix D - Programming Of Messages For A Standard, Carte And Vf Displays
Line 1 Off-Hook Off-Hook Off-Hook Off-Hook Off-Hook Line 2 Scrolling Scrolling Scrolling Scrolling Scrolling MSG 38 Off-Hook Scrolling 2 Line 1 Off-Hook Off-Hook Off-Hook Off-Hook Off-Hook Line 2 Scrolling Scrolling Scrolling Scrolling Scrolling Elite Series User’s Guide Proprietary and Confidential... -
Page 50: Appendix E - Operational Test Procedure
Verify the change language button operation (if equipped) • Verify the New call and Redial buttons operation. Once the payphone passes these tests, reconnect the coin box alarm switch, clean up the unit and the area before leaving the site. Elite Series User’s Guide Proprietary and Confidential... -
Page 51: Appendix F - Error Messages
Call Handling File and Collection File error Error 4 Features File error Error 5 Call Handling File and Features File error Error 6 Collection File and Features File error Error 7 Call Handling, Collection and Features file error Elite Series User’s Guide Proprietary and Confidential... -
Page 52: Appendix G - Spare Parts List
Appendix G – Spare Parts List Part Description Protel Part Number Handset - Protel Modular Dynamic Handset, 32” PRN00910GA Assy Hookswitch Matte - Hookswitch assy w/ ASYHKS0004 wiring O-Ring Material – requires 2 meters per phone HDS0000217 25 POS cable (upper / lower interconnect cable) -
Page 53: Spare Parts List (Cont'd.)
Security Studs (requires 4) HDF0000215 Mounting Screws (requires 6) HDF0000128 * Indicate option boards – see Protel Customer Service for additional information Note: Changes in this list will be notified by the Technical Support Department. Elite Series User’s Guide Proprietary and Confidential... -
Page 54: Appendix H - Return Procedures For Parts In And/Or Out Of Warranty
Step 4: International Department will issue and confirm via fax a CRN number. This number must to be written on all boxes or cartons being returned to Protel as mentioned in the Repair Policy. Step 5: In the event parts are not received, follow-ups will be sent periodically. -
Page 55: Part Ii - Receipt Of Material At Protel
Upon receipt of parts at Protel, the following will take place: Part II – Receipt of Material at Protel Step 7: Upon receipt of material, International department will acknowledge receipt via fax to the customer, and will notify of any deviations or discrepancies, or no discrepancies on the CRN Step 8: A minimum of two weeks must be allowed for repair of parts or equipment. -
Page 56: Appendix I - Information Card Removal, Installation, And Specifications
Using this method will insure that the captive, backplate mounting screws don’t become cross-threaded in the backplate. • Gently tilt the backplate towards the rear to expose the information card (if present) and the polycarbonate lens. • Remove the information card. Elite Series User’s Guide Proprietary and Confidential... -
Page 57: Installation Of The Information Card
2. For “REDIAL”, “VOLUME”, and “NEW CALL”, use black Arial text 6pt (.083”) on Yellow Rectangular background Pantone 116. 3. This area of the information card is to be printed to the customer's requirements. Elite Series User’s Guide Proprietary and Confidential... -
Page 58: Multi-Function Buttons And Display Dimensions
.763 [19.38] 4.840 [122.93] .720 [18.29] Part Display Description Number Height HDM119600 Information Card LCD 0.953 [24.2] HDM119700 Information Card VFD 1.17 [29.7] Multi-function buttons Label Dimensions .345 [8.78] .125 [3.17] .250 [6.35] Elite Series User’s Guide Proprietary and Confidential... -
Page 59: Appendix J - Handset Replacement And Jumper Settings
Reconnect the handset plug to connector P1 on the inside of the upper housing. Lanyard Stop Armored Cable Lanyard Retaining Lever (Closed Position) Retaining Bracket Upper Housing Handset Cable Entrance Retaining Lever (Open Position) Elite Series User’s Guide Proprietary and Confidential... -
Page 60: Handset Jumper Settings
JP1 = 2-3 JP1 = 1-2 JP2 = 2-3 JP2 = 1-2 123 123 123 JP3 = 2-3 JP3 = 1-2 Handset Jumper on Chassis Assembly Carbon Dynamic JP4 = 1-2 JP4 = 2-3 Elite Series User’s Guide Proprietary and Confidential... - Page 61 Weight - Approx. 50 lbs. Housing Compatibility - Protel Housings, Palco/Quadrum Housings Coin Scanners - Protel ECS II, Medallist and ECS V. All coin scanners require a Protel designed option interface circuit board. Handset Compatibility – Protel modular handsets only. PRN00909GB (Carbon) & PRN00910GA...
- Page 62 If trouble is experienced with this equipment (Elite), please contact Protel directly or your authorized Protel Value Added Reseller or Dealer for repair and/or warranty information. If the trouble is causing harm to the telephone network, the telephone company may request that you remove the equipment from the network until the problem is corrected.
- Page 63 Top Piece lock - upper housing............8 description ..............10 o-ring seal..............11 Vault Door terminal bock..............6 description ..............6 top piece ...............10 Vault Door Lock vault door ...............6 desctiption ..............6 vault door lock ...............6 Elite Series User’s Guide Proprietary and Confidential...
- Page 64 First Edition – November 2001 Document # EL1000EN10 © Copyright Protel, Inc. 2001. All rights reserved.
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