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Technical Practice
Each SO-24 Service Observation unit provides access to 24 analog stations or lines
simply by dialing a two-digit code from the supervisory phone. An additional SO-24
unit may be installed for larger systems.
Features
• Compatible with analog PABX/KSU stations
• Connect one or two SO-24's to an unused
phone system line input or to a dedicated
single line phone
• Built-in talk assist
• Cassette recorder output
• Automatic gain control equalizes in and
outbound conversation levels
• Add remote observing with a Remote Access
Device (Model RAD-AMP)
• Configurable for digital phones (requires an
extra pair of wires for each phone handset)
Sales...(715) 386 - 8861
Made in the U.S.A.
Telecommunication Peripheral Products
Add Silent Observation to Most
Phone Systems
http://www.Viking Electronics.com
E-mail...Sales@VikingElectronics.com
The SO-24 Silent Service Observation unit allows
supervisors to monitor, train, motivate, even assist
sales personnel, customer service staff or
telemarketing representatives without disrupting
the activity at their work station.
Stations are monitored silently, however, a
supervisor may quickly enter the conversation by
dialing a "Q." A cassette recorder output permits
selective recording by simply dialing a "9."
Alternatively, all monitored conversations may be
recorded.
Applications
• Telemarketing Centers
• Direct Sales Outlets
• Travel Agencies
• Customer Service Departments
• Airline Employment Services
• Collection Agencies
• Credit Bureaus
• Insurance Companies
Specifications
Power: 120V AC/12V DC 500mA, UL listed adapter provided
Dimensions: 210mm x 159mm x 45mm (8.25" x 6.25" x 1.75")
Shipping Weight: 1.36 kg (3 lbs)
Environmental: 0 C to 32 C (32 F to 90 F) with 5% to 95%
non-condensing humidity
Connections: (1) RJ21X, (1) 3.5mm (1/8") audio jack and cable,
(1) 2.5mm (3/32") control jack and cable
SO-24
Service Observation
Unit
May 12, 1999
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Related Manuals for Viking SO-24
Summary of Contents for Viking SO-24
- Page 1 Technical Practice Add Silent Observation to Most Each SO-24 Service Observation unit provides access to 24 analog stations or lines simply by dialing a two-digit code from the supervisory phone. An additional SO-24 unit may be installed for larger systems.
- Page 2 B. Digital Phones The SO-24 may also be installed to monitor digital systems. This will require an extra pair of wires run to each phone. The audio must be taken from the pair of wires going to the receiver (earpiece) for each of the stations to be observed, using the wiring table above.
- Page 3 A second SO-24 can be added, allowing 48 lines/stations to be monitored from a single observing phone. Assign the first SO-24 as the low group and the second SO-24 as the high group (see Programming). The two observing ports may be connected in parallel.
- Page 4 Product Support Line...(715) 386-8666 Due to the dynamic nature of the product design, the information contained in this document is subject to change without notice., Viking Electronics, its affiliates and/or subsidiaries assume no responsibility for errors and/or omissions contained in this information. Revisions of this document or new editions of it may be issued to incorporate such changes.