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4. Troubleshooting
4-2-6. Smart Hub
→
Go to
Menu
Support
<TV>
1.
Network / Gateway
2.
DNS Test
3.
ISP Blocking
4.
Samsung Server Test
5.
Samsung Apps
4-16
→
→
Self Diagnosis
Smart Hub Connection Test
<Router>
•
If it Fails:
√
TV to Router Connection Test in "
•
If it Fails:
√
DNS setting in "
•
If DNS is set manually:
√
Settings are correct (may be set to 8.8.8.8 to prevent Netflix issues)
•
If it still fails:
√
DNS Test with setting to Auto Mode
•
If it fails both Manual & Auto problem is ISP or Router.
•
If it Fails:
√
Internet Service Provider is Active.
√
With DNS setting at 8888.
√
With Hot Spot.
•
If it Fails:
√
Network Status.
•
If OK:
√
Reset Smart Hub.
√
Terms of Agreement are accepted.
•
If it Fails:
√
Reset Smart Hub.
√
Samsung Apps load correctly.
√
Perform "
√
Go to Smart Hub and complete Terms of Agreement and set up information.
√
Samsung Apps load correctly.
√
Before selecting an App, allow Apps to load or failure wilre-occur.
<Internet>
Network Trouble
Network
Settings"
Apps
Reset" in Factory Mode.
<Samsung Server>
shooting"
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