Table of Contents
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Dear Velocity Micro customer,
Thank you for choosing Velocity Micro to build your computer system.
We appreciate that this decision represents a signifi cant investment of
your time and resources. This book will help you to make the most of
your investment with helpful tips for maximizing performance, trouble-
shooting, and upgrading.
Your computer has been handcrafted from the best performance com-
ponents available. Before we sent you this PC, we spent hours carefully
wiring, tuning, and testing it to meet our exacting standards.
This guide, you will fi nd, contains important information on how to best
set up your new computer system, how to properly maintain it to pre-
serve its longevity, and how to troubleshoot problems should they arise.
We look forward to hearing from you over the course of your Velocity
Micro PC ownership. Please contact us with questions, comments, sug-
gestions, and ideas. We love hearing your feedback.
Good luck with your system. We look forward to hearing from you soon.
The team at Velocity Micro.
Note on Shipping
By the time you open this package, your computer has already been
through the most traumatic experience of its life: shipping. Velocity Micro
has developed packaging materials to protect your computer during ship-
ping. Retain all boxes and packaging materials. If you should ever need
to send your PC back to Velocity Micro for upgrades or repairs, you will
need to use these materials.
Carefully inspect your system for any shipping damage. Report any ship-
ping damages to Velocity Micro within 5 days of receiving your system.
Reports of shipping damage received after 5 days will not be honored.
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Table of Contents
Troubleshooting
Related Manuals for Velocity Edge DualX
Summary of Contents for Velocity Edge DualX
- Page 1 Retain all boxes and packaging materials. If you should ever need to send your PC back to Velocity Micro for upgrades or repairs, you will need to use these materials.
- Page 2 Velocity Micro, Inc. 7 5 1 0 W h i t e p i n e R d . R i c h m o n d , V A 2 3 2 3 7 ( 8 0 0 ) 3 0 3 - 7 8 6 6 w w w.
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Page 3: Table Of Contents
Chapter 5 Finding Help ......32 Velocity Care ........32 Windows Help . -
Page 4: Contacting Velocity Micro
Support hub: http://www.velocitymicro.com/resources Phone: (800) 303-7866, option 5 Email: vmsupport@velocitymicro.com Live Chat Velocity Micro Live Chat is available at our website and provides you with an easy way to communicate with Velocity Micro sales and support. www.velocitymicro.com... -
Page 5: Chapter 1 Setting Up Your System
Chapter 1 Setting Up Your System As you prepare to set up your Velocity Micro computer, you will need to take into account several factors: where to place your system, how to connect it, the safest way to work on your system, and how to set up your system for a lifetime of easy use. -
Page 6: Protecting Against Power Surges
Protecting Against Power Surges Your Velocity Micro system warranty does not cover damage due to lightning strikes or power surges. For this reason, connect all your power cords (monitor, system, speakers), telephone cables (modem, phone line, DSL) and cable modem lines to a surge protector. -
Page 7: Connecting Devices
Getting Started Connecting Devices This guide covers the basics in connecting devices to your PC. For more advanced set up of items like digital video or digital audio hardware, please consult the included manuals for assistance. 1. Connect your keyboard and mouse to their intended ports (USB or PS/2) as demonstrated in this illustration. -
Page 8: Video Connections
2. Connect your monitor to its appropriate port. CRT monitors use the analog VGA port; LCD displays may use the digital DVI port. To connect an analog VGA monitor to a digital DVI port, use the included adapter. (Blue) Analog VGA Port Video Connections 3. -
Page 9: Setting Up Your System
5. Connect speakers by connecting the cables to the appropriate ports. Pay attention to the color-coding scheme (on the back of your PC and on each of the accessories’ cords) to match them up properly. Speaker Port & Cable 6. Connect your power cable to the computer’s power supply. Connect the other end to the surge protector or UPS. -
Page 10: Turning On Your Pc
8. Set the power supply switch (located on the rear of the chassis) to “|” or the number 1 position. Power Supply Switch Turning On Your PC 9. Press the power button on the front of your monitor. Monitor Power Button 10. - Page 11 13. The product key is located either on the inside door covering your drive bays (on LX cases) or on the rear of your case. On notebooks, the key is located on the underside of the system. Once you have entered the product key, Windows will begin its setup routine.
- Page 12 2. Setup your Internet connection and connect to the Internet. 3. Reboot the PC. To activate over a dial-up (modem) connection: 1. Bypass the activation screen. 2. Setup your Internet connection. 3. Connect to the Internet. 4. Double-click the key icon located in the bottom-right-hand corner of the screen.
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Page 13: Chapter 2 Maintaining Your System
Velocity Micro nor its affi liates assume any responsibility for inaccuracies, errors, or omissions that may be contained herein. In no event will Velocity Micro or its affi liates be liable for direct, indirect, special, incidental, or consequential damages resulting from any defect or omissions in this document, even if advised of the possibility of such damages. - Page 14 • Backup your data regularly to external media such as a writeable CD or DVD. Velocity Micro is not responsible for lost data. • Never download an attached fi le you receive in e-mail from someone you don’t know. • If you do know the sender but are not expecting an attachment, do not open it.
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Page 15: Freeing Up Hard Drive Space
Freeing Up Hard Drive Space Disk Cleanup is a utility that erases files from certain folders where you are sure to have some wasted space. Freeing up hard drive space will improve your system’s performance by allowing the hard drive to access your data and program files more quickly. -
Page 16: Loading Programs And Files Faster
fi les. This process can take from a few minutes to a few hours, depending on how cluttered your system is with scattered bits of fi les. Velocity Micro recommends running Disk Defragmenter once a week for optimal system performance. -
Page 17: Uninstalling Unused Programs
Uninstalling Unused Programs During the life of your system, your hard drive will fill up with programs, games, and other large files. In addition to causing possible system instability, these unused files make it more difficult for your hard drive to access the programs you want to use. -
Page 18: Working With Drivers
Troubleshooting Drivers Velocity Micro loads your system with the most recent drivers for all components, as well including them on a disk that comes with your PC. - Page 19 1. Start>My Computer>Properties>Hardware>Device Manager. The Device Manager window. 2. A yellow exclamation point (or question mark) next to any hardware device indicates a missing or problematic driver. To update a driver, find the device that needs troubleshooting, right-click on its entry in the list, and select Update Driver.
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Page 20: Updating Drivers
Flashing the BIOS Flashing your motherboard’s BIOS is not recommended and can have serious consequences. Flashing the BIOS may void your warranty. Velocity Micro does not support users fl ashing the motherboard’s BIOS Find more guides, advice, and support online at: www.velocitymicro.com/resources... -
Page 21: Preventing Electrostatic Discharge
Maintaining Hardware Preventing Electrostatic Discharge (ESD) Velocity Micro desktop computer cases are built to be serviced and opened by the user. Before opening your system’s case, however, you must take care to prevent ESD. Since computer systems operate on precisely controlled electrical currents, even a small jolt of static electricity may damage your computer’s components. -
Page 22: Upgrading Hardware
Since Velocity Micro systems do not include proprietary components, they can be customized and eventually upgraded with a variety of off-the-shelf parts. Velocity Micro offers a lifetime upgrade policy on your system. For the wholesale cost of parts plus a reasonable labor charge and the cost of shipping, Velocity Micro technicians will upgrade your system to your exact specifi... -
Page 23: Cleaning Your System
Cleaning Your System As with everything, your computer will accumulate dust and dirt over time. Dust and dirt can impair functionality and shorten your system’s lifespan. Avoid eating, drinking, and smoking around your computer. These activities will increase the amount of dirt your system collects and may have more serious consequences, including damage to your system and its components. - Page 24 Monitor Screen Apply a small amount of ammonia-free window cleaner to a clean, lint-free cloth. Wipe the screen completely and repeat until streaks and dust have been removed. Keyboard Wipe dust off gently with a dry, lint free cloth. Use your can of compressed air to remove dirt and debris that may have accumulated underneath your keys.
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Page 25: Taking Care Of Your Notebook Battery
Taking Care of Your Notebook Battery Your Velocity Micro NoteMagix™ notebook comes with a standard high-performance Lithium Ion (Li-Ion) batter. Taking care of your battery will maintain your system’s stability, performance, and longevity. Use the following tips to preserve battery life: •... -
Page 26: Chapter 3 Restoring Your System
Chapter 3 Restoring Your System If you experience a complete lack of function in your PC, you may need to perform a complete system restore. Call VelocityCare for further instruction. www.velocitymicro.com... -
Page 27: Chapter 4 Troubleshooting
Chapter 4 Troubleshooting This chapter contains basic troubleshooting tips for your Velocity Micro system. The computer, monitor, printer, and speakers are not Problem: making any noise or light. First, try: • making sure the power switch on the front of the monitor is on. - Page 28 • making sure that all floppy disk and CD/DVD drives are empty. Remove any USB storage devices and flash media. • If the message persists, contact Velocity Micro Customer Care. The monitor displays an image, but it is distorted or Problem: “hour-glass”...
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Page 29: Troubleshooting
CPU are suffi cient, but several companies make heatsink/fan combinations that lower noise as well as improve cooling. Velocity Micro carries such products – should you wish to upgrade, call toll-free at (800)303-7866. If you would like to be sure an upgrade is... - Page 30 The system’s time keeps losing accuracy. Problem: Solution: • The time is stored on your motherboard inside a chip that is refreshed by a battery. Certain software programs or hardware devices can interfere with the battery’s normal operation. If you recently installed a piece of hardware or a software program, try uninstalling or removing it and see if that fi...
- Page 31 website (http://www.mcafee.com) to see if there is a removal tool you can download. The mouse seems jumpy or erratic on screen. Problem: First, try: • wiping off the bottom of your mouse so that the lens becomes clean. • If that doesn’t work, clean and dry your mouse pad or mousing surface.
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Page 32: Chapter 5 Finding Help
Chapter 5 Finding Help You have several options for supporting your Velocity Micro system: VelocityCare Contact Velocity Micro Customer Care at (800)303-7866, option 5, or via email at vmsupport@velocitymicro.com. VelocityCare is available for the life of your system and includes technical support and customer care. Live chat is also available from www.velocitymicro.com. -
Page 33: Contacting Vendors
Contacting Vendors If you are having problems with an individual software program, contact the vendor of that software. You can use the phone number found in the software manual or visit the vendor’s website. Find a list of vendors at: www.velocitymicro.com/vendors www.velocitymicro.com... -
Page 34: Chapter 6 Warranty
Depot Repair service consists of the following: the customer shall ship the system to be repaired to Velocity Micro and Velocity Micro will ship it back to the customer. If the customer’s warranty includes on-site service and it is deemed necessary and feasible by Velocity Micro’s Help Desk, Velocity Micro will ship the customer the part(s) needed to... - Page 35 If a problem cannot be repaired on site for any reason, including when the problem requires additional diagnosis before component failure can be determined, arrangements will be made to ship the system back to Velocity Micro for repair. Prior written authorization is required or the package will be refused and shipped back at the customer’s expense.
- Page 36 Velocity Micro reserves the right to change the brand or model of a component to one of equal performance or specification when the equivalent is no longer produced or available from Velocity Micro’s normal suppliers.
- Page 37 Revision Notice: Velocity Micro reserves the right to change, modify or remove in whole or part any term, section or wording of this document without prior written or verbal notification. The customer may at any time request an updated version of this document from Velocity Micro by emailing vmsupport@velocitymicro.com.
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Page 38: Glossary
Glossary +/-RW: Specifies the formula to which a DVD burner can write. Four formats exist: +R, -R, +RW, -RW. Check the specifications of the drive you have selected to match with the kind of blank DVD disks you buy. 5.1 vs. 6.1 vs. 7.1: Refers to the amount of speakers in a surround-sound system The “.1”... - Page 39 means that drive can write to CD-R disks at 52x, re-write to CD-R/W disks at 32x, and read data from CDs at 52x. For reference, 1x is equivalent to 150 kilobytes per second, which places 52x speeds at around 7,800kilobytes per second, or 7.8 megabytes per second.
- Page 40 computer. In practice, performance gains are said to be about fifty percent: a dual core processor is likely to be about one- and-a-half times as powerful as a single core processor. Dual Heads: Technology that allows video output to be split among two monitors.
- Page 41 Glossary to multitask between two software programs at the same time, providing a performance boost of 25-30%. IEEE 1394 FireWire: An extremely fast way to connect peripherals to your system, offering speeds of 400 or 800 megabits per second. FireWire ports are traditionally used in transferring digital video from your camcorder to your system.
- Page 42 RAID (Redundant Array of Independent Disks): Technology that allows two hard drives to be connected together, providing a variety of benefits. The most common setup is RAID 0 which offers increased hard disk performance since two hard drives are working to process that same data. Most motherboards today support RAID0 and RAID 1, eliminating the need for a separate controller.
- Page 43 Customer Notes www.velocitymicro.com...
- Page 44 Customer Notes www.velocitymicro.com...