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4. Record Power Guarantee
"Products" means the Products sold by Record Power
subject to these terms and conditions;
"Record Power" is Record Power Limited, whose
company registration number is 4804158 and registered
office address is Centenary House, 11 Midland Way,
Barlborough Links, Chesterfield,
Derbyshire, S43 4XA and sells through a network of
Authorised Dealers;
"Authorised Distributor" is the nominated importer
for your region who will generally sell through a network
of Authorised Dealers. Details of Authorised Distributors
for specific countries can be found in the Product manual
or at www.recordpower.info;
"Authorised Dealer" is a retailer or business
authorised to sell Record Power Products to end users.
1
Guarantee
1.1
Record Power guarantees that for a period of 5
years from the date of purchase the components of
qualifying Products (see clauses 1.2.1 to 1.2.9) will
be free from defects caused by faulty construction
or manufacture.
1.2
During this period Record Power, its Authorised
Distributor or Authorised Dealer will repair or
replace free of charge any parts which are proved
to be faulty in accordance with paragraphs 1.1
above provided that:
1.2.1 you follow the claims procedure set out in clause 2
below;
1.2.2 Record Power, our Authorised Distributor or
Authorised Dealer are given a reasonable
opportunity after receiving notice of the claim to
examine the Product;
1.2.3 if asked to do so by Record Power, its Authorised
Distributor or Authorised Dealer, you return the
Product, at your own cost, to Record Power's
premises or other approved premises such as
those of the Authorised Distributor or supplying
Authorised Dealer, for the examination to take
place;
1.2.4 the fault in question is not caused by industrial
use, accidental damage, fair wear and tear, wilful
damage, neglect, incorrect electrical connection,
abnormal working conditions, failure to follow our
instructions, misuse, or alteration or repair of the
Product without our approval;
1.2.5 the Product has been used in a domestic
environment only;
1.2.6 the fault does not relate to consumable Products
such as blades, bearings, drive belts or other
wearing parts which can reasonably be expected
10
to wear at different rates depending on usage
(for full details contact Record Power or your local
Authorised Distributor);
1.2.7 the Product has not been used for hire purposes, by
you or by a previous owner;
1.2.8 the Product has been purchased by you as the
guarantee is not transferable from a private sale.
1.2.9 where the Product has been purchased from a
retailer, the 5 year guarantee is transferable and
begins on the date of the first purchase of the
Product and in the event of a claim under this
guarantee proof of the original purchase date will
be required to validate the warranty period.
2
Claims Procedure
2.1
In the first instance please contact the Authorised
Dealer who supplied the Product to you. In our
experience many initial problems with machines
that are thought to be due to faulty parts are
actually solved by correct setting up or adjustment
of the machines. A good Authorised Dealer should
be able to resolve the majority of these issues
much more quickly than processing a claim under
the guarantee.
2.2
Any damage to the Product resulting in a potential
claim under the guarantee must be reported to the
Authorised Dealer from which it was purchased
within 48 hours of receipt.
2.3
If the Authorised Dealer who supplied the Product
to you has been unable to satisfy your query,
any claim made under this Guarantee should be
made directly to Record Power or its Authorised
Distributor (for details of the Authorised Distributor
in your country please see your Product manual
or check www.recordpower.info for details). The
claim itself should be made in a letter setting out
the date and place of purchase, and giving a brief
explanation of the problem which has led to the
claim. This letter should then be sent with proof of
the purchase date (preferably a receipt) to Record
Power or its Authorised Distributor. If you include
a phone number or email address this will help to
speed up your claim.
2.4
Please note that it is essential that the letter of
claim reaches Record Power or its Authorised
Distributor on the last day of this Guarantee at the
latest. Late claims will not be considered.
3
Limitation of Liability
3.1
We only supply Products for domestic and private
use. You agree not to use the Product for any
commercial, business or re-sale purposes and we
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