US Robotics USR997901A Troubleshooting Manual

Cardbus 10/100 Ethernet PC Card
Companion Guide
Troubleshooting
Note: Your product number is USR7901A. It is very important that you have your serial number
written down before you install the U.S. Robotics Cardbus 10/100 Ethernet PC Card. You can find
your serial number on the bottom label of the Cardbus 10/100 Ethernet PC Card and on the side of
the package. If you ever need to call our Technical Support department, you will need this number to
receive assistance. Write your serial number in the box below:
I am experiencing compatibility problems between my computer and the I am experiencing compatibility problems between my computer and the I am experiencing compatibility problems between my computer and the I am experiencing compatibility problems between my computer and the I am experiencing compatibility problems between my computer and the
Car Car dbus 10/100 Ethernet PC Card. d. d. d. d. dbus 10/100 Ethernet PC Car dbus 10/100 Ethernet PC Car
Cardbus 10/100 Ethernet PC Car Car Car dbus 10/100 Ethernet PC Car
Check with your computer's documentation to make sure that your computer's BIOS supports the
following:
The slot is configured for level-triggered interrupts instead of edge-triggered interrupts.
Note: Note: Note: Note: Note: Consult your computer's documentation, contact the dealer who sold you your
computer, or contact your computer's manufacturer for instructions on making changes
to your BIOS settings.
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If your computer cannot find the Cardbus 10/100 Ethernet PC Card or the network driver does not
install correctly, check the following:
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Make sure the adapter is securely seated in the PCMCIA slot. Check for any hardware problems,
such as physical damage to the card's edge connector. Try the card in another PCMCIA slot.
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Check to see if there is a resource conflict in the PCI configuration.
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If there are other network adapters in the computer, they may be causing conflict. Remove all
other adapters from the computer and test the Cardbus 10/100 Ethernet PC Card separately.
I am unable to access the network or the Internet. I am unable to access the network or the Internet. I am unable to access the network or the Internet. I am unable to access the network or the Internet. I am unable to access the network or the Internet.
There may be a network or Internet connection problem if the LED on the card's bracket does not
illuminate or if you cannot access any network or Internet resources from the computer. Check
the following items:
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Make sure you are using Category 5 cable for 100 Mbps connections, and that the length of any
cable does not exceed 100 m (328 ft). Inspect all network cables and connections. Make sure the
network cable is securely attached to the card's connector.
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Make sure the correct network card driver is installed for your operating system. If necessary, try
reinstalling the driver.
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If the network card's speed or duplex mode has been configured manually, make sure it matches
that of the attached network device port. It is recommended to set the card to auto-negotiation
when installing the network driver.
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The port on the network device that the card is attached to may be defective. Try using another
port on the device.
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If you cannot access a Windows or NetWare service on the network, check that you have enabled
and configured the service correctly. If you cannot connect to a particular server, be sure that you
have access rights and a valid ID and password.
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If you cannot access the Internet, check your network settings and verify that TCP/IP is installed
and properly configured.
Additional Support Information
1. Go to the Support section of the U.S Robotics Web site at www.usr.com
Many of the most common difficulties users experience have been addressed in the FAQ and
Troubleshooting Web pages for your specific product. Your product number is USR997901A. You may
need to know this to obtain information on the U.S. Robotics Web site.
2. Call the U.S. Robotics Technical Support department.
Technical questions about U.S. Robotics products can also be answered by technical support specialists.
Country Voice Online
United States (888) 428-9450 http://www.usr.com/emailsupport 9:00 A.M. - 5:00 P.M., Monday - Friday CST
Canada (888) 428-9450 http://www.usr.com/emailsupport 9:00 A.M. - 5:00 P.M., Monday - Friday CST
For current support contact information, go to the following Web site: http://www.usr.com/support
R R R R R egulatory Appro egulatory Appro egulatory Appro egulatory Approvals egulatory Appro vals vals vals vals
U.S. Robotics Corporation
c/o Legacy Transportation Services
935 McLaughlin
San Jose, CA 95122
declares that this product conforms to the FCC's specifications:
Part 15, Class B:
Operation is subject to the following conditions:
1.) this device may not cause harmful electromagnetic interference, and
2.) this device must accept any interference received including interference that may cause undesired operations.
This equipment uses the following USOC jacks: RJ-45
Caution to the User:
The user is cautioned that any changes or modifications not expressly approved by the party responsible for compliance could void
the user's authority to operate the equipment.
U U U U U L L L L L Listing/CU Listing/CUL L L L L Listing: Listing/CU Listing/CU Listing/CU Listing: Listing: Listing: Listing:
This information technology equipment is UL-Listed and CUL-Listed for the uses described in the User Guide. This product is
for use only with UL-Listed laptop or notebook computers.
R R R R R adio and adio and adio and adio and adio and T T T T T elevision Interfer elevision Interfer elevision Interfer elevision Interfer elevision Interference: ence: ence: ence: ence:
This equipment generates, uses, and can radiate radio frequency energy. If this equipement is not installed and used in accordance
with the manufacturer's instructions, it may cause interference to radio and television communications. The network card has
been tested and found to comply with the limits for a Class B computing device in accordance with the specifications in Part
15 of FCC rules, which are designed to provide reasonable protection against such interference in a residential installation.
F F F F F or Canadian Network Car or Canadian Network Car or Canadian Network Car or Canadian Network Card Users or Canadian Network Car d Users d Users d Users d Users
Industry Canada (IC) Industry Canada (IC)
Industry Canada (IC) Industry Canada (IC) Industry Canada (IC)
This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus set out in the
interference-causing equipment standard entitled Digital Apparatus, ICES-003 of Industry Canada. The address of the
warranty service center follows below:
«AVIS : Cet appareil numérique respecte les limites de bruits radioélectriques applicables aux appareils numériques de
classe B prescrites dans la norme sur le matériel brouilleur : "Appareils Numériques", NMB-003 édictée par l'Industrie
Canada.
Centre de guarantie et de service après-vente:
U.S. Robotics
Unit-100, 13751 Mayfield Pl.
Richmond, B.C. Canada V6V 2G9
U.S. Robotics Corporation Two (2) Year Limited Warranty
1.0 GENERAL TERMS:
1.1 This Limited Warranty is extended only to the original end-user purchaser (CUSTOMER) and is not transferable.
1.2 No agent, reseller, or business partner of U.S. Robotics Corporation (U.S. ROBOTICS) is authorised to modify the
terms of this Limited Warranty on behalf of U.S. ROBOTICS.
1.3 This Limited Warranty expressly excludes any product that has not been purchased as new from U.S. ROBOTICS or its
authorised reseller.
1.4 This Limited Warranty is only applicable in the country or territory where the product is intended for use (As indicated
by the Product Model Number and any local telecommunication approval stickers affixed to the product).
1.5 U.S. ROBOTICS warrants to the CUSTOMER that this product will be free from defects in workmanship and
materials, under normal use and service, for TWO (2) YEARS from the date of purchase from U.S. ROBOTICS or its
authorised reseller.
1.6 U.S. ROBOTICS sole obligation under this warranty shall be, at U.S. ROBOTICS sole discretion, to repair the defective
product or part with new or reconditioned parts; or to exchange the defective product or part with a new or
reconditioned product or part that is the same or similar; or if neither of the two foregoing options is reasonably
available, U.S. ROBOTICS may, at its sole discretion, provide a refund to the CUSTOMER not to exceed the latest
published U.S. ROBOTICS recommended retail purchase price of the product, less any applicable service fees. All
products or parts that are exchanged for replacement will become the property of U.S. ROBOTICS.
1.7 U.S. ROBOTICS warrants any replacement product or part for NINETY (90) DAYS from the date the product or part is
shipped to Customer.
1.8 U.S. ROBOTICS makes no warranty or representation that this product will meet CUSTOMER requirements or work in
combination with any hardware or software products provided by third parties.
1.9 U.S. ROBOTICS makes no warranty or representation that the operation of the software products provided with this
product will be uninterrupted or error free, or that all defects in software products will be corrected.
1.10 U.S. ROBOTICS shall not be responsible for any software or other CUSTOMER data or information contained in or
stored on this product.
2.0 CUSTOMER OBLIGATIONS
2.1 CUSTOMER assumes full responsibility that this product meets CUSTOMER specifications and requirements.
2.2 CUSTOMER is specifically advised to make a backup copy of all software provided with this product.
2.2 CUSTOMER assumes full responsibility to properly install and configure this product and to ensure proper installation,
configuration, operation and compatibility with the operating environment in which this product is to function.
2.3 CUSTOMER must furnish U.S. ROBOTICS a dated Proof of Purchase (copy of original purchase receipt from U.S.
ROBOTICS or its authorised reseller) for any warranty claims to be authorised.
3.0 OBTAINING WARRANTY SERVICE:
3.1 CUSTOMER must contact U.S. ROBOTICS Technical Support or an authorised U.S. ROBOTICS Service Centre within the
applicable warranty period to obtain warranty service authorisation.
3.2 Customer must provide Product Model Number, Product Serial Number and dated Proof of Purchase (copy of original
purchase receipt from U.S. ROBOTICS or its authorised reseller) to obtain warranty service authorisation.
3.3 For information on how to contact U.S. ROBOTICS Technical Support or an authorised U.S. ROBOTICS Service Centre, please see the
U.S ROBOTICS corporate Web site at: www.usr.com
3.4 CUSTOMER should have the following information / items readily available when contacting U.S. ROBOTICS Technical Support:
· Product Model Number
· Product Serial Number
· Dated Proof of Purchase
· CUSTOMER contact name & telephone number
· CUSTOMER Computer Operating System version
· U.S. ROBOTICS Installation CD-ROM
· U.S. ROBOTICS Installation Guide
4.0 WARRANTY REPLACEMENT:
4.1 In the event U.S. ROBOTICS Technical Support or its authorised U.S. ROBOTICS Service Centre determines the product or part has a
malfunction or failure attributable directly to faulty workmanship and/or materials; and the product is within the TWO (2) YEAR
Support Hours
warranty term; and the CUSTOMER will include a copy of the dated Proof of Purchase (original purchase receipt from U.S.
ROBOTICS or its authorised reseller) with the product or part with the returned product or part, then U.S. ROBOTICS will issue
CUSTOMER a Return Material Authorisation (RMA) and instructions for the return of the product to the authorized U.S. ROBOTICS
Drop Zone.
4.2 Any product or part returned to U.S. ROBOTICS without an RMA issued by U.S. ROBOTICS or its authorised U.S. ROBOTICS Service
Centre will be returned.
4.3 CUSTOMER agrees to pay shipping charges to return the product or part to the authorised U.S. ROBOTICS Return Centre; to insure
the product or assume the risk of loss or damage which may occur in transit; and to use a shipping container equivalent to the
original packaging.
4.4 Responsibility for loss or damage does not transfer to U.S. ROBOTICS until the returned product or part is received as an authorised
return at an authorised U.S. ROBOTICS Return Centre.
4.5 Authorised CUSTOMER returns will be unpacked, visually inspected, and matched to the Product Model Number and Product Serial
Number for which the RMA was authorised. The enclosed Proof of Purchase will be inspected for date of purchase and place of
purchase. U.S. ROBOTICS may deny warranty service if visual inspection of the returned product or part does not match the
CUSTOMER supplied information for which the RMA was issued.
4.6 Once a CUSTOMER return has been unpacked, visually inspected, and tested U.S. ROBOTICS will, at its sole discretion, repair or
replace, using new or reconditioned product or parts, to whatever extent it deems necessary to restore the product or part to
operating condition.
4.7 U.S. ROBOTICS will make reasonable effort to ship repaired or replaced product or part to CUSTOMER, at U.S. ROBOTICS expense,
not later than TWENTY ONE (21) DAYS after U.S. ROBOTICS receives the authorized CUSTOMER return at an authorised U.S.
ROBOTICS Return Centre.
4.8 U.S. ROBOTICS shall not be liable for any damages caused by delay in delivering or furnishing repaired or replaced product or part.
5.0 LIMITATIONS
5.1 THIRD-PARTY SOFTWARE: This U.S. ROBOTICS product may include or be bundled with third-party software, the use of which is
governed by separate end-user license agreements provided by third-party software vendors. This U.S. ROBOTICS Limited Warranty
does not apply to such third-party software. For the applicable warranty refer to the end-user license agreement governing the use
of such software.
5.2 DAMAGE DUE TO MISUSE, NEGLECT, NON-COMPLIANCE, IMPROPER INSTALLATION, AND/OR ENVIRONMENTAL FACTORS: To the
extent permitted by applicable law, this U.S. ROBOTICS Limited Warranty does not apply to normal wear and tear; damage or loss
of data due to interoperability with current and/or future versions of operating system or other current and/or future software and
hardware; alterations (by persons other than U.S. ROBOTICS or authorized U.S. ROBOTICS Service Centres); damage caused by
operator error or non-compliance with instructions as set out in the user documentation or other accompanying documentation;
damage caused by acts of nature such as lightning, storms, floods, fires, and earthquakes, etc. Products evidencing the product
serial number has been tampered with or removed; misuse, neglect, and improper handling; damage caused by undue physical,
temperature, or electrical stress; counterfeit products; damage or loss of data caused by a computer virus, worm, Trojan horse, or
memory content corruption; failures of the product which result from accident, abuse, misuse (including but not limited to improper
installation, connection to incorrect voltages, and power points); failures caused by products not supplied by U.S. ROBOTICS;
damage cause by moisture, corrosive environments, high voltage surges, shipping, abnormal working conditions; or the use of the
product outside the borders of the country or territory intended for use (As indicated by the Product Model Number and any local
telecommunication approval stickers affixed to the product).
5.3 TO THE FULL EXTENT ALLOWED BY LAW, THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL
OTHER WARRANTIES, TERMS, OR CONDITIONS, EXPRESS OR IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW, STATUTORY OR
OTHERWISE, INCLUDING WARRANTIES, TERMS, OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE,
SATISFACTORY QUALITY, CORRESPONDENCE WITH DESCRIPTION, AND NON-INFRINGEMENT, ALL OF WHICH ARE EXPRESSLY
DISCLAIMED. U.S. ROBOTICS NEITHER ASSUMES NOR AUTHORISES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY
IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE, WARRANTY, OR USE OF ITS PRODUCTS.
5.4 LIMITATION OF LIABILITY. TO THE FULL EXTENT ALLOWED BY LAW, U.S. ROBOTICS ALSO EXCLUDES FOR ITSELF AND ITS SUPPLIERS
ANY LIABILITY, WHETHER BASED IN CONTRACT OR TORT (INCLUDING NEGLIGENCE), FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT,
SPECIAL, OR PUNITIVE DAMAGES OF ANY KIND, OR FOR LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF
INFORMATION OR DATA, OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE, INSTALLATION,
MAINTENANCE, USE, PERFORMANCE, FAILURE, OR INTERRUPTION OF ITS PRODUCTS, EVEN IF U.S. ROBOTICS OR ITS AUTHORISED
RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND LIMITS ITS LIABILITY TO REPAIR, REPLACEMENT, OR
REFUND OF THE PURCHASE PRICE PAID, AT U.S. ROBOTICS OPTION. THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE
AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE.
6.0 DISCLAIMER: : : : : Some countries, states, territories or provinces do not allow the exclusion or limitation of implied warranties or the
limitation of incidental or consequential damages for certain products supplied to consumers, or the limitation of liability for
personal injury, so the above limitations and exclusions may be limited in their application to CUSTOMER. When the implied
warranties are not allowed by law to be excluded in their entirety, they will be limited to the TWO (2) YEAR duration of this written
warranty. This warranty gives CUSTOMER specific legal rights, which may vary depending on local law.
7.0 GOVERNING LAW: This Limited Warranty shall be governed by the laws of the State of Illinois, U.S.A. excluding its conflicts of laws
principles and excluding the United Nations Convention on Contracts for the International Sale of Goods.
U.S. Robotics Corporation
935 National Parkway
Schaumburg, IL 60173
U.S.A
part number R24.0481.00
Printed in Taiwan