Support And Legal; Support Application; Xperia™ Tips; Help In Menus And Applications - Sony Xperia XZs User Manual

Support and Legal

Support Application

Use the Support application on your device to browse User Guides, troubleshooting
guides, and to find information about software updates and other product-related
information.
To Access the Support Application
1
From your Home screen, tap
2
Find and tap , then select the required support item.
Connect to the internet when using the Support application for the best available support.
Xperia™ Tips
Using Xperia™ Tips, you can get useful information for your device via notifications, and
learn all you need to get started.
To enable or disable Xperia™ Tips
1 From your Home screen, tap
2 Find and tap Settings > Assistant.
3
Tap the Xperia™ Tips slider to enable or disable.

Help in Menus and Applications

Some applications and settings have help available in the options menu, which is
normally indicated by in the individual applications.

Restarting, Resetting, and Repairing

You can force your device to restart or shut down if it stops responding or won't restart
normally. No settings or personal data get deleted.
You can also reset your device to its original factory settings. This action is sometimes
necessary if your device stops functioning properly, but note that if you want to keep any
important data, you should first back up this data to a memory card or other non-internal
memory. For more information, see
If your device fails to turn on or you want to reset your device's software, you can use
Xperia™ Companion to repair your device. For more information on using Xperia™
Xperia™ Companion on page 38.
Companion, see
If you are sharing a device with multiple users, you may need to log in as the owner, that is,
the primary user, to reset your device to its original factory settings.
To Restart Your Device
Your device may fail to restart if the battery level is low. Connect your device to a charger and
try restarting again.
1
Press and hold down the power key
2
In the menu that opens, tap Restart. The device restarts automatically.
This is an internet version of this publication. © Print only for private use.
.
.
Backing Up and Restoring Content on page 41.
.
126